Support Engineer Contracts with Hybrid/Remote/WFH Options

Support Engineer
UK > Work from Home

The median Support Engineer daily rate for remote or hybrid work is £325, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 187 191 192
Rank change year-on-year +4 +1 +114
Contract jobs requiring a Support Engineer 117 160 332
As % of all contract jobs with a WFH option 1.18% 1.04% 1.28%
As % of the Job Titles category 1.26% 1.11% 1.35%
Number of daily rates quoted 85 98 249
10th Percentile £208 £150 £163
25th Percentile £230 £176 £213
Median daily rate (50th Percentile) £325 £273 £350
Median % change year-on-year +19.27% -22.14% +16.67%
75th Percentile £413 £350 £600
90th Percentile £443 £500 £823
UK median daily rate £240 £210 £250
% change year-on-year +14.29% -16.00% +24.84%
Number of hourly rates quoted 11 6 8
10th Percentile - £17.00 £14.43
25th Percentile £40.50 £17.25 £18.63
Median hourly rate £68.00 £18.00 £21.25
Median % change year-on-year +277.78% -15.29% +21.43%
75th Percentile - £22.56 £33.13
90th Percentile - £35.07 £57.50
UK median hourly rate £24.58 £20.82 £20.00
% change year-on-year +18.09% +4.08% +14.29%

All Contract IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 9,288 14,354 24,650
% of contract IT jobs with a recognized job title 93.77% 93.54% 95.33%
Number of daily rates quoted 6,350 9,595 17,415
10th Percentile £337 £325 £360
25th Percentile £414 £425 £444
Median daily rate (50th Percentile) £525 £525 £540
Median % change year-on-year - -2.69% +2.76%
75th Percentile £638 £638 £650
90th Percentile £763 £750 £750
UK median daily rate £515 £525 £540
% change year-on-year -1.90% -2.78% +2.86%
Number of hourly rates quoted 228 579 565
10th Percentile £14.00 £14.38 £18.50
25th Percentile £18.19 £23.39 £26.00
Median hourly rate £38.00 £44.74 £55.00
Median % change year-on-year -15.06% -18.65% +57.14%
75th Percentile £66.00 £63.00 £68.75
90th Percentile £75.00 £75.25 £80.25
UK median hourly rate £29.00 £36.42 £45.00
% change year-on-year -20.37% -19.07% +91.49%

Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Support Engineer trend for jobs with Hybrid/Remote/WFH options

Support Engineer
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with remote working options citing Support Engineer.

Support Engineer daily rate for jobs with a WFH option

Support Engineer
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with remote working options citing Support Engineer over the 6 months to 1 May 2025.

Support Engineer daily rate histogram for jobs with a WFH option

Support Engineer
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with remote working options citing Support Engineer.

Support Engineer hourly rate for jobs with a WFH option

Support Engineer
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with remote working options citing Support Engineer over the 6 months to 1 May 2025.

Support Engineer hourly rate histogram for jobs with a WFH option

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 1 May 2025, Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring Support Engineer in the job title.

1 56 (47.86%) Windows
2 53 (45.30%) Microsoft
3 42 (35.90%) Azure
4 39 (33.33%) Microsoft 365
5 38 (32.48%) Social Skills
6 36 (30.77%) Active Directory
7 30 (25.64%) Problem-Solving
8 25 (21.37%) Entra ID
8 25 (21.37%) ITIL
8 25 (21.37%) Security Cleared
9 24 (20.51%) SC Cleared
10 23 (19.66%) Linux
11 21 (17.95%) Windows 10
12 20 (17.09%) Agile
13 19 (16.24%) Microsoft Intune
13 19 (16.24%) JavaScript
13 19 (16.24%) Service Management
14 17 (14.53%) Customer Service
14 17 (14.53%) Microsoft Exchange
14 17 (14.53%) VPN
15 16 (13.68%) Microsoft Office
15 16 (13.68%) Finance
16 15 (12.82%) Firewall
16 15 (12.82%) SharePoint
17 14 (11.97%) DNS
17 14 (11.97%) ITSM
18 13 (11.11%) Windows Server
18 13 (11.11%) Palo Alto
19 12 (10.26%) Python
20 11 (9.40%) Data Protection

Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (14.53%) Microsoft Exchange
2 15 (12.82%) SharePoint
3 4 (3.42%) JBoss
3 4 (3.42%) Tomcat
4 1 (0.85%) IIS
Applications
1 16 (13.68%) Microsoft Office
2 2 (1.71%) Weka
3 1 (0.85%) Microsoft Excel
3 1 (0.85%) Microsoft PowerPoint
3 1 (0.85%) MS Visio
Business Applications
1 1 (0.85%) Kondor
1 1 (0.85%) Remedy ITSM
Cloud Services
1 42 (35.90%) Azure
2 39 (33.33%) Microsoft 365
3 25 (21.37%) Entra ID
4 9 (7.69%) Asana
4 9 (7.69%) OneDrive
4 9 (7.69%) Slack
5 8 (6.84%) SaaS
6 7 (5.98%) Azure ExpressRoute
7 3 (2.56%) AWS
8 2 (1.71%) Azure DevOps
8 2 (1.71%) Power Platform
9 1 (0.85%) Apigee
9 1 (0.85%) Azure Monitor
9 1 (0.85%) Azure Stack
9 1 (0.85%) Azure Storage
9 1 (0.85%) Cloudflare
9 1 (0.85%) Microsoft Copilot
9 1 (0.85%) Microsoft Purview
9 1 (0.85%) Mimecast
9 1 (0.85%) PowerApps
Communications & Networking
1 17 (14.53%) VPN
2 15 (12.82%) Firewall
3 14 (11.97%) DNS
4 7 (5.98%) NGFW
4 7 (5.98%) Remote Desktop
5 6 (5.13%) DHCP
5 6 (5.13%) SMTP
5 6 (5.13%) Wi-Fi
6 3 (2.56%) FTP
6 3 (2.56%) IMAP
6 3 (2.56%) Internet
6 3 (2.56%) iSCSI
6 3 (2.56%) LAN
6 3 (2.56%) Network Security
6 3 (2.56%) POP3
6 3 (2.56%) Telnet
6 3 (2.56%) WAN
6 3 (2.56%) Wireless
7 2 (1.71%) InfiniBand
7 2 (1.71%) TCP/IP
Database & Business Intelligence
1 8 (6.84%) SQL Server
2 4 (3.42%) Oracle Database
3 2 (1.71%) PostgreSQL
3 2 (1.71%) Power BI
4 1 (0.85%) DB2
4 1 (0.85%) Informix
Development Applications
1 7 (5.98%) JIRA
2 1 (0.85%) Octopus Deploy
General
1 38 (32.48%) Social Skills
2 16 (13.68%) Finance
3 8 (6.84%) Advertising
4 3 (2.56%) Banking
4 3 (2.56%) Public Sector
5 2 (1.71%) Analytical Skills
5 2 (1.71%) Local Government
5 2 (1.71%) Organisational Skills
5 2 (1.71%) Telecoms
6 1 (0.85%) Arabic Language
6 1 (0.85%) Billing
6 1 (0.85%) French Language
6 1 (0.85%) German Language
6 1 (0.85%) Japanese Language
6 1 (0.85%) Korean Language
6 1 (0.85%) Law
6 1 (0.85%) Presentation Skills
6 1 (0.85%) Spanish Language
Libraries, Frameworks & Software Standards
1 9 (7.69%) React
2 8 (6.84%) Middleware
3 7 (5.98%) ADO
4 4 (3.42%) Web Services
5 1 (0.85%) .NET
5 1 (0.85%) ARM Templates
5 1 (0.85%) ModSecurity
5 1 (0.85%) OAuth
5 1 (0.85%) OpenID
5 1 (0.85%) REST
5 1 (0.85%) RESTful
5 1 (0.85%) SailPoint
5 1 (0.85%) SAML
5 1 (0.85%) SOAP
5 1 (0.85%) XML
Miscellaneous
1 11 (9.40%) Data Protection Act
2 10 (8.55%) Onboarding
3 7 (5.98%) Anti-Spyware
4 5 (4.27%) Video Conferencing
5 3 (2.56%) Foreign Exchange (FX)
5 3 (2.56%) IVR
6 2 (1.71%) PKI
7 1 (0.85%) Blackberry
7 1 (0.85%) Client/Server
7 1 (0.85%) Clustering
7 1 (0.85%) CMDB
7 1 (0.85%) Hybrid Cloud
7 1 (0.85%) iPad
7 1 (0.85%) iPhone
7 1 (0.85%) Management Information System
7 1 (0.85%) Replication
7 1 (0.85%) Self-Motivation
7 1 (0.85%) Smartphone
7 1 (0.85%) SWIFT Messaging Network
7 1 (0.85%) Virtual Team
Operating Systems
1 56 (47.86%) Windows
2 23 (19.66%) Linux
3 21 (17.95%) Windows 10
4 13 (11.11%) Windows Server
5 11 (9.40%) Android
6 10 (8.55%) Apple iOS
6 10 (8.55%) Unix
7 8 (6.84%) Ubuntu
8 4 (3.42%) Windows Server 2016
9 3 (2.56%) AIX
9 3 (2.56%) Mac OS
10 2 (1.71%) Windows 7
11 1 (0.85%) VMS
11 1 (0.85%) Windows Server 2019
Processes & Methodologies
1 30 (25.64%) Problem-Solving
2 25 (21.37%) ITIL
3 20 (17.09%) Agile
4 19 (16.24%) Service Management
5 17 (14.53%) Customer Service
6 14 (11.97%) ITSM
7 11 (9.40%) Data Protection
7 11 (9.40%) Migration
8 10 (8.55%) Stakeholder Management
9 9 (7.69%) API Development
9 9 (7.69%) Software Engineering
10 8 (6.84%) Infrastructure as Code
10 8 (6.84%) Kalman Filter
10 8 (6.84%) Project Delivery
10 8 (6.84%) Project Management
11 7 (5.98%) Artificial Intelligence
11 7 (5.98%) Service Delivery
12 6 (5.13%) Identity Management
12 6 (5.13%) Software Licensing
13 5 (4.27%) Multi-Factor Authentication
Programming Languages
1 19 (16.24%) JavaScript
2 12 (10.26%) Python
3 11 (9.40%) PHP
4 9 (7.69%) C
4 9 (7.69%) C++
5 8 (6.84%) Ada
5 8 (6.84%) PowerShell
5 8 (6.84%) Shell Script
6 7 (5.98%) SQL
7 4 (3.42%) Bash
8 2 (1.71%) C#
8 2 (1.71%) Java
9 1 (0.85%) ActionScript
9 1 (0.85%) ActionScript 2.0
9 1 (0.85%) Bicep
9 1 (0.85%) F#
9 1 (0.85%) Korn
9 1 (0.85%) Perl
9 1 (0.85%) VB
9 1 (0.85%) VBScript
Qualifications
1 25 (21.37%) Security Cleared
2 24 (20.51%) SC Cleared
3 7 (5.98%) DV Cleared
4 4 (3.42%) Degree
5 3 (2.56%) Microsoft Certification
6 1 (0.85%) ACSP
6 1 (0.85%) Azure Certification
6 1 (0.85%) BPSS Clearance
6 1 (0.85%) Computer Science Degree
6 1 (0.85%) ITIL Certification
6 1 (0.85%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 6 (5.13%) SLA
2 2 (1.71%) Cyber Essentials
3 1 (0.85%) QA
System Software
1 36 (30.77%) Active Directory
2 4 (3.42%) Virtual Desktop
2 4 (3.42%) VMware Infrastructure
3 3 (2.56%) Microsoft Virtual Server
3 3 (2.56%) NFS
3 3 (2.56%) Virtual Servers
4 2 (1.71%) Docker
4 2 (1.71%) Slurm Workload Manager
4 2 (1.71%) Virtual Machines
4 2 (1.71%) vSphere
5 1 (0.85%) BitLocker
5 1 (0.85%) Firmware
5 1 (0.85%) Hyper-V
5 1 (0.85%) Tivoli Workload Scheduler
Systems Management
1 19 (16.24%) Microsoft Intune
2 11 (9.40%) SCCM
3 7 (5.98%) Terraform
4 6 (5.13%) Kubernetes
5 5 (4.27%) Single Sign-On
6 4 (3.42%) Jamf Pro
7 3 (2.56%) Tivoli
8 2 (1.71%) Proxmox
8 2 (1.71%) Tivoli Storage Manager
9 1 (0.85%) Active Directory Federation Services
9 1 (0.85%) Istio
9 1 (0.85%) Plesk
9 1 (0.85%) SCOM
9 1 (0.85%) SCOrch
9 1 (0.85%) TADDM
9 1 (0.85%) WSUS
Vendors
1 53 (45.30%) Microsoft
2 13 (11.11%) Palo Alto
3 8 (6.84%) Apple
3 8 (6.84%) Red Hat
4 7 (5.98%) CheckPoint
4 7 (5.98%) Infoblox
5 6 (5.13%) VMware
6 5 (4.27%) Zscaler
7 4 (3.42%) IBM
7 4 (3.42%) Oracle
8 3 (2.56%) Cisco
8 3 (2.56%) Splunk
9 2 (1.71%) Citrix
9 2 (1.71%) Ivanti
9 2 (1.71%) Okta
9 2 (1.71%) Remedy
9 2 (1.71%) ServiceNow
10 1 (0.85%) Mellanox
10 1 (0.85%) Nexthink
10 1 (0.85%) Refinitiv