Support Engineer Contracts with Work from Home Options

Support Engineer
UK > Work from Home

The median Support Engineer daily rate in Work from Home is £275 according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 187 182 296
Rank change year-on-year -5 +114 +26
Contract jobs requiring a Support Engineer 154 340 369
As % of all contract jobs with a WFH option 1.02% 1.33% 0.83%
As % of the Job Titles category 1.09% 1.39% 0.86%
Number of daily rates quoted 95 256 240
10th Percentile £150 £166 £163
25th Percentile £177 £213 £224
Median daily rate (50th Percentile) £275 £350 £300
Median % change year-on-year -21.43% +16.67% +20.00%
75th Percentile £350 £600 £425
90th Percentile £500 £823 £500
UK median daily rate £210 £250 £204
% change year-on-year -16.00% +22.55% -2.86%
Number of hourly rates quoted 6 8 15
10th Percentile £17.00 £14.43 £13.73
25th Percentile £17.25 £18.63 £15.13
Median hourly rate £18.00 £21.25 £17.50
Median % change year-on-year -15.29% +21.43% +16.67%
75th Percentile £22.56 £33.13 £20.50
90th Percentile £35.07 £57.50 £23.75
UK median hourly rate £20.41 £20.00 £17.50
% change year-on-year +2.04% +14.29% +9.38%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 14,162 24,375 42,692
% of contract IT jobs with a recognized job title 93.48% 95.31% 95.75%
Number of daily rates quoted 9,491 17,215 30,853
10th Percentile £325 £358 £356
25th Percentile £425 £443 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £625
90th Percentile £750 £750 £713
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 575 559 603
10th Percentile £14.33 £17.97 £13.25
25th Percentile £23.29 £25.75 £18.75
Median hourly rate £43.00 £55.00 £35.00
Median % change year-on-year -21.82% +57.14% +41.60%
75th Percentile £62.75 £68.75 £55.00
90th Percentile £75.25 £80.25 £66.00
UK median hourly rate £36.50 £45.00 £23.81
% change year-on-year -18.89% +89.04% +5.80%

Support Engineer
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Support Engineer trend for jobs with a WFH option

Support Engineer
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Support Engineer.

Support Engineer daily rate for jobs with a WFH option

Support Engineer
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing Support Engineer over the 6 months to 4 May 2024.

Support Engineer daily rate histogram for jobs with a WFH option

Support Engineer
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Support Engineer.

Support Engineer hourly rate for jobs with a WFH option

Support Engineer
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing Support Engineer over the 6 months to 4 May 2024.

Support Engineer hourly rate histogram for jobs with a WFH option

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 4 May 2024, Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring Support Engineer in the job title.

1 86 (55.84%) Windows
2 45 (29.22%) Microsoft
3 41 (26.62%) Active Directory
4 39 (25.32%) Azure
4 39 (25.32%) Social Skills
5 31 (20.13%) Problem-Solving
6 29 (18.83%) SQL
6 29 (18.83%) Security Cleared
7 28 (18.18%) Finance
8 27 (17.53%) SC Cleared
8 27 (17.53%) Microsoft 365
9 24 (15.58%) Firewall
10 23 (14.94%) Migration
10 23 (14.94%) Linux
11 22 (14.29%) Analytical Skills
11 22 (14.29%) Customer Service
11 22 (14.29%) Degree
12 21 (13.64%) SCCM
13 20 (12.99%) Cisco
14 19 (12.34%) PowerShell
15 18 (11.69%) VPN
15 18 (11.69%) Microsoft Exchange
15 18 (11.69%) Telecoms
15 18 (11.69%) Data Centre
16 16 (10.39%) DevOps
16 16 (10.39%) High Availability
16 16 (10.39%) SLA
17 15 (9.74%) Citrix
17 15 (9.74%) ITIL
17 15 (9.74%) Windows Server

Support Engineer Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (11.69%) Microsoft Exchange
2 8 (5.19%) SharePoint
3 6 (3.90%) Confluence
4 3 (1.95%) JBoss
5 2 (1.30%) Apache
5 2 (1.30%) IIS
5 2 (1.30%) Oracle SOA Suite
5 2 (1.30%) Tomcat
6 1 (0.65%) Red Hat Fuse
6 1 (0.65%) SAS
6 1 (0.65%) Skype for Business
Applications
1 12 (7.79%) Microsoft Office
2 8 (5.19%) Microsoft Excel
3 2 (1.30%) Microsoft PowerPoint
3 2 (1.30%) Microsoft Project
3 2 (1.30%) MS Visio
Business Applications
1 12 (7.79%) Elite 3E
2 2 (1.30%) BusinessWorks
2 2 (1.30%) Shopify
2 2 (1.30%) SystmOne
3 1 (0.65%) Actimize
3 1 (0.65%) Oracle 11i
3 1 (0.65%) Oracle Applications
3 1 (0.65%) Oracle Assets
3 1 (0.65%) Oracle EBS
3 1 (0.65%) Oracle EBS R12
3 1 (0.65%) Oracle E-Business Tax
3 1 (0.65%) Oracle Financials
3 1 (0.65%) Oracle General Ledger
3 1 (0.65%) Oracle Payables
3 1 (0.65%) Oracle Receivables
Cloud Services
1 39 (25.32%) Azure
2 27 (17.53%) Microsoft 365
3 14 (9.09%) AWS
4 8 (5.19%) Azure DevOps
5 6 (3.90%) Entra ID
6 5 (3.25%) Cloud Computing
6 5 (3.25%) Power Platform
7 4 (2.60%) WhatsApp
8 3 (1.95%) Amazon EC2
8 3 (1.95%) Asana
8 3 (1.95%) OpenShift
8 3 (1.95%) Slack
9 2 (1.30%) Azure Cognitive Services
9 2 (1.30%) Azure Monitor
9 2 (1.30%) Azure Storage
9 2 (1.30%) BigCommerce
9 2 (1.30%) ChatGPT
9 2 (1.30%) OneDrive
10 1 (0.65%) Azure Data Factory
10 1 (0.65%) Azure ExpressRoute
Communications & Networking
1 24 (15.58%) Firewall
2 18 (11.69%) VPN
3 14 (9.09%) SAN
4 11 (7.14%) DNS
5 8 (5.19%) LAN
6 7 (4.55%) DHCP
6 7 (4.55%) TCP/IP
7 6 (3.90%) Internet
8 5 (3.25%) Cisco Nexus
8 5 (3.25%) HTTP
8 5 (3.25%) Wi-Fi
9 4 (2.60%) WAN
10 3 (1.95%) Network Security
10 3 (1.95%) Wireless
11 2 (1.30%) Broadband
11 2 (1.30%) H.323
11 2 (1.30%) IPsec
11 2 (1.30%) SD-WAN
11 2 (1.30%) SSL
11 2 (1.30%) VoIP
Database & Business Intelligence
1 11 (7.14%) SQL Server
2 7 (4.55%) MySQL
3 5 (3.25%) Power BI
4 4 (2.60%) RDBMS
4 4 (2.60%) Relational Database
5 3 (1.95%) Elasticsearch
5 3 (1.95%) MongoDB
6 2 (1.30%) DB2
6 2 (1.30%) MariaDB
6 2 (1.30%) PostgreSQL
6 2 (1.30%) Tableau
7 1 (0.65%) Data Lake
7 1 (0.65%) Microsoft Analysis Services
7 1 (0.65%) MS Access
7 1 (0.65%) Sisense
7 1 (0.65%) SQL Server Analysis Services
7 1 (0.65%) SQL Server Reporting Services
Development Applications
1 12 (7.79%) JIRA
2 5 (3.25%) Git
3 3 (1.95%) Bitbucket Server
3 3 (1.95%) CA Release Automation
3 3 (1.95%) Jenkins
3 3 (1.95%) SonarQube
3 3 (1.95%) Sonatype Nexus
3 3 (1.95%) TeamCity
4 1 (0.65%) Selenium
General
1 39 (25.32%) Social Skills
2 28 (18.18%) Finance
3 22 (14.29%) Analytical Skills
4 18 (11.69%) Telecoms
5 13 (8.44%) Public Sector
6 11 (7.14%) Banking
7 10 (6.49%) Marketing
8 9 (5.84%) Legal
9 8 (5.19%) Electronics
9 8 (5.19%) Manufacturing
10 6 (3.90%) Police
10 6 (3.90%) Presentation Skills
11 3 (1.95%) Billing
11 3 (1.95%) Japanese Language
11 3 (1.95%) Organisational Skills
11 3 (1.95%) Retail
12 2 (1.30%) Arabic Language
12 2 (1.30%) French Language
12 2 (1.30%) Korean Language
12 2 (1.30%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (2.60%) .NET
1 4 (2.60%) RESTful
1 4 (2.60%) Spring Boot
1 4 (2.60%) XML
2 3 (1.95%) CSS
2 3 (1.95%) Elastic Stack
2 3 (1.95%) REST
2 3 (1.95%) Web Services
2 3 (1.95%) XSLT
3 2 (1.30%) ARM Templates
3 2 (1.30%) Hugging Face
3 2 (1.30%) JSON
3 2 (1.30%) LangChain
3 2 (1.30%) PyTorch
3 2 (1.30%) SOAP
3 2 (1.30%) TIBCO EMS
3 2 (1.30%) VML
3 2 (1.30%) XSD
4 1 (0.65%) MDX
4 1 (0.65%) Spring
Miscellaneous
1 18 (11.69%) Data Centre
2 12 (7.79%) Replication
3 11 (7.14%) Video Conferencing
4 7 (4.55%) Onboarding
5 5 (3.25%) Analytical Mindset
6 4 (2.60%) Data Protection Act
6 4 (2.60%) Linux Command Line
7 3 (1.95%) iPhone
7 3 (1.95%) Management Information System
7 3 (1.95%) Self-Motivation
8 2 (1.30%) Enterprise Software
8 2 (1.30%) Hedge funds
8 2 (1.30%) IVR
8 2 (1.30%) PKI
8 2 (1.30%) Virtual Team
9 1 (0.65%) CCTV
9 1 (0.65%) EPoS
9 1 (0.65%) Mobile App
9 1 (0.65%) NHS
9 1 (0.65%) Renewable Energy
Operating Systems
1 86 (55.84%) Windows
2 23 (14.94%) Linux
3 15 (9.74%) Windows Server
4 14 (9.09%) Windows Server 2016
5 10 (6.49%) Windows 10
5 10 (6.49%) Windows Server 2012
6 6 (3.90%) Red Hat Enterprise Linux
7 5 (3.25%) Apple iOS
7 5 (3.25%) Windows 7
7 5 (3.25%) Windows Server 2019
8 4 (2.60%) Android
9 3 (1.95%) Unix
10 2 (1.30%) Mac OS
11 1 (0.65%) CentOS
11 1 (0.65%) VMS
11 1 (0.65%) Windows Mobile
Processes & Methodologies
1 31 (20.13%) Problem-Solving
2 23 (14.94%) Migration
3 22 (14.29%) Customer Service
4 16 (10.39%) DevOps
4 16 (10.39%) High Availability
5 15 (9.74%) ITIL
6 14 (9.09%) Workflow
7 13 (8.44%) ETL
8 11 (7.14%) Business Intelligence
9 10 (6.49%) Customer Experience
10 9 (5.84%) Business Continuity
10 9 (5.84%) Continuous Improvement
11 8 (5.19%) Digital Marketing
11 8 (5.19%) Disaster Recovery
11 8 (5.19%) Kalman Filter
11 8 (5.19%) Programme Management
12 7 (4.55%) Analytics
12 7 (4.55%) Coaching
12 7 (4.55%) Line Management
12 7 (4.55%) Mobile Device Management
Programming Languages
1 29 (18.83%) SQL
2 19 (12.34%) PowerShell
3 14 (9.09%) Python
4 6 (3.90%) C#
4 6 (3.90%) Kusto Query Language
5 3 (1.95%) F#
5 3 (1.95%) Java
5 3 (1.95%) Perl
5 3 (1.95%) VB
5 3 (1.95%) XPath
6 2 (1.30%) Bash
6 2 (1.30%) Bicep
6 2 (1.30%) JavaScript
6 2 (1.30%) VBScript
7 1 (0.65%) C++
7 1 (0.65%) Data Analysis Expressions
7 1 (0.65%) PHP
7 1 (0.65%) PL/SQL
7 1 (0.65%) T-SQL
7 1 (0.65%) VBA
Qualifications
1 29 (18.83%) Security Cleared
2 27 (17.53%) SC Cleared
3 22 (14.29%) Degree
4 10 (6.49%) BPSS Clearance
5 4 (2.60%) Azure Certification
5 4 (2.60%) Cisco Certification
5 4 (2.60%) Computer Science Degree
5 4 (2.60%) DV Cleared
6 3 (1.95%) Microsoft Certification
7 2 (1.30%) A+ Certification
7 2 (1.30%) CCENT
7 2 (1.30%) CCNA
7 2 (1.30%) ITIL Foundation Certificate
7 2 (1.30%) MCSA
8 1 (0.65%) CCNP
8 1 (0.65%) ITIL Certification
Quality Assurance & Compliance
1 16 (10.39%) SLA
2 5 (3.25%) QA
3 1 (0.65%) COPPA
3 1 (0.65%) GDPR
3 1 (0.65%) HIPAA
3 1 (0.65%) ISO 9000
3 1 (0.65%) ISO/IEC 27001
System Software
1 41 (26.62%) Active Directory
2 10 (6.49%) VMware Infrastructure
3 5 (3.25%) Virtual Machines
4 3 (1.95%) Docker
5 2 (1.30%) Virtual Desktop
6 1 (0.65%) Citrix Hypervisor
6 1 (0.65%) Hyper-V
6 1 (0.65%) VMware ESXi
6 1 (0.65%) vSphere
6 1 (0.65%) XenApp
6 1 (0.65%) XenDesktop
Systems Management
1 21 (13.64%) SCCM
2 6 (3.90%) Kubernetes
3 4 (2.60%) WSUS
4 3 (1.95%) Jamf Pro
4 3 (1.95%) Kibana
4 3 (1.95%) Progress Chef
5 2 (1.30%) Active Directory Federation Services
5 2 (1.30%) Microsoft Intune
5 2 (1.30%) SCOM
5 2 (1.30%) TIBCO Hawk
6 1 (0.65%) FortiGate
6 1 (0.65%) Grafana
6 1 (0.65%) McAfee ePO
6 1 (0.65%) Nessus
6 1 (0.65%) Single Sign-On
6 1 (0.65%) vCenter Server
Vendors
1 45 (29.22%) Microsoft
2 20 (12.99%) Cisco
3 15 (9.74%) Citrix
4 11 (7.14%) Avaya
5 10 (6.49%) CheckPoint
5 10 (6.49%) SAP
5 10 (6.49%) VMware
6 8 (5.19%) EMC
6 8 (5.19%) HP
6 8 (5.19%) Oracle
7 7 (4.55%) Red Hat
8 6 (3.90%) Apple
8 6 (3.90%) Atlassian
8 6 (3.90%) BT
9 4 (2.60%) Bloomberg
9 4 (2.60%) Intapp
9 4 (2.60%) Palo Alto
9 4 (2.60%) ServiceNow
9 4 (2.60%) Zscaler
10 3 (1.95%) AppDynamics