Period
to 7 July 2020

The following table provides summary statistics for contract job vacancies advertised in Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 7 July 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > Yorkshire
6 months to
7 Jul 2020
Same period 2019 Same period 2018
Rank 77 116 141
Rank change year-on-year +39 +25 -21
Contract jobs citing Service Management 35 78 72
As % of all contract jobs advertised in Yorkshire 1.94% 1.78% 1.42%
As % of the Processes & Methodologies category 2.32% 2.08% 1.62%
Number of daily rates quoted 26 52 47
Median daily rate £453 £414 £410
Median daily rate % change year-on-year +9.23% +1.04% -3.53%
10th Percentile £381 £200 £231
90th Percentile £644 £536 £615
England median daily rate £455 £450 £450
% change year-on-year +1.06% - +2.27%
Number of hourly rates quoted 5 13 1
Median hourly rate £21.50 £16.00 £35.00
Median hourly rate % change year-on-year +34.38% -54.29% +268.42%
10th Percentile £14.35 £10.23 £33.50
90th Percentile £22.55 £25.34 £36.50
England median hourly rate £19.50 £16.50 £17.00
% change year-on-year +18.18% -2.94% +15.25%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Contract vacancies with a requirement for process or methodology skills 1,511 3,756 4,448
As % of all contract IT jobs advertised in Yorkshire 83.85% 85.58% 87.52%
Number of daily rates quoted 963 2,492 2,963
Median daily rate £450 £430 £400
Median daily rate % change year-on-year +4.65% +7.50% -
10th Percentile £300 £263 £270
90th Percentile £600 £575 £538
England median daily rate £480 £475 £463
% change year-on-year +1.05% +2.70% +2.78%
Number of hourly rates quoted 79 148 125
Median hourly rate £18.70 £16.18 £19.03
Median hourly rate % change year-on-year +15.59% -14.99% +46.38%
10th Percentile £11.14 £11.25 £10.92
90th Percentile £35.00 £35.00 £42.80
Median hourly rate £32.50 £25.00 £22.00
% change year-on-year +30.00% +13.64% -12.00%

Service Management
Job Vacancy Trend in Yorkshire

Job postings citing Service Management as a proportion of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Management in Yorkshire

Service Management
Contractor Daily Rate Trend in Yorkshire

3-month moving average daily rate quoted in jobs citing Service Management in Yorkshire.

Daily rate trend for Service Management in Yorkshire

Service Management
Daily Rate Histogram in Yorkshire

Daily rate distribution for jobs citing Service Management in Yorkshire over the 6 months to 7 July 2020.

Daily rate histogram for Service Management in Yorkshire

Service Management
Contractor Hourly Rate Trend in Yorkshire

3-month moving average hourly rates quoted in jobs citing Service Management in Yorkshire.

Hourly rate trend for Service Management in Yorkshire

Service Management
Contract Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Yorkshire region over the 6 months to 7 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +22 24 £455 +7.06% 2
North Yorkshire +6 6 £388 -11.43%
South Yorkshire +32 2 £500 +21.21% 6
Service Management
England

For the 6 months to 7 July 2020, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Yorkshire region with a requirement for Service Management.

1 17 (48.57%) ITIL
2 10 (28.57%) Service Delivery
3 9 (25.71%) ITSM
4 8 (22.86%) Finance
5 6 (17.14%) Remedy
5 6 (17.14%) Telecoms
6 5 (14.29%) Supplier Management
6 5 (14.29%) QA
6 5 (14.29%) Project Management
6 5 (14.29%) Microsoft Office
6 5 (14.29%) Stakeholder Management
7 4 (11.43%) Publishing
7 4 (11.43%) SharePoint
7 4 (11.43%) Microsoft
7 4 (11.43%) Microsoft Excel
7 4 (11.43%) Remedy ITSM
7 4 (11.43%) Desktop Publishing
7 4 (11.43%) Break/Fix
8 3 (8.57%) Service Design
8 3 (8.57%) Performance Management
8 3 (8.57%) Migration
8 3 (8.57%) ServiceNow
8 3 (8.57%) ITIL Certification
8 3 (8.57%) BMC
8 3 (8.57%) Change Management
9 2 (5.71%) Disaster Recovery
9 2 (5.71%) Active Directory
9 2 (5.71%) Citrix
9 2 (5.71%) SLA
9 2 (5.71%) WAN

Service Management
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (11.43%) SharePoint
2 2 (5.71%) MS Exchange
3 1 (2.86%) Skype for Business
3 1 (2.86%) WebLogic
Applications
1 5 (14.29%) Microsoft Office
2 4 (11.43%) Microsoft Excel
3 2 (5.71%) Microsoft PowerPoint
Business Applications
1 4 (11.43%) Remedy ITSM
2 2 (5.71%) Dynamics CRM
Cloud Services
1 2 (5.71%) AWS
1 2 (5.71%) Dynamics 365
1 2 (5.71%) Office 365
2 1 (2.86%) Azure
Communications & Networking
1 2 (5.71%) Skype
1 2 (5.71%) Unified Communications
1 2 (5.71%) WAN
2 1 (2.86%) Cisco Nexus
2 1 (2.86%) DNS
2 1 (2.86%) Firewall
2 1 (2.86%) IP Telephony
2 1 (2.86%) LAN
2 1 (2.86%) Network Security
2 1 (2.86%) PABX
2 1 (2.86%) PBX
2 1 (2.86%) Telepresence
2 1 (2.86%) VoIP
2 1 (2.86%) Wi-Fi
Database & Business Intelligence
1 1 (2.86%) Oracle Database
Development Applications
1 1 (2.86%) Eclipse
General
1 8 (22.86%) Finance
2 6 (17.14%) Telecoms
3 4 (11.43%) Publishing
4 2 (5.71%) Public Sector
5 1 (2.86%) Retail
Job Titles
1 8 (22.86%) Project Manager
2 5 (14.29%) Analyst
2 5 (14.29%) Consultant
3 4 (11.43%) Service Analyst
4 3 (8.57%) Service Desk Analyst
4 3 (8.57%) Service Management Manager
4 3 (8.57%) Service Management Project Manager
4 3 (8.57%) Support Officer
5 2 (5.71%) DBA
5 2 (5.71%) Delivery Manager
5 2 (5.71%) Implementation Manager
5 2 (5.71%) Implementation Project Manager
5 2 (5.71%) IT Consultant
5 2 (5.71%) ITSM Project Manager
5 2 (5.71%) Management Consultant
5 2 (5.71%) Senior Consultant
5 2 (5.71%) Senior IT Consultant
5 2 (5.71%) Senior Management Consultant
5 2 (5.71%) Senior Service Management Consultant
5 2 (5.71%) Service Management Officer
Libraries, Frameworks & Software Standards
1 1 (2.86%) J2EE
Miscellaneous
1 2 (5.71%) Analytical Skills
1 2 (5.71%) Driving Licence
2 1 (2.86%) NHS
2 1 (2.86%) Public Cloud
Operating Systems
1 2 (5.71%) Windows
1 2 (5.71%) Windows 10
2 1 (2.86%) Linux
2 1 (2.86%) Unix
2 1 (2.86%) VME
Processes & Methodologies
1 17 (48.57%) ITIL
2 10 (28.57%) Service Delivery
3 9 (25.71%) ITSM
4 5 (14.29%) Project Management
4 5 (14.29%) Stakeholder Management
4 5 (14.29%) Supplier Management
5 4 (11.43%) Break/Fix
5 4 (11.43%) Desktop Publishing
6 3 (8.57%) Change Management
6 3 (8.57%) Migration
6 3 (8.57%) Performance Management
6 3 (8.57%) Service Design
7 2 (5.71%) Agile Software Development
7 2 (5.71%) Chat Support
7 2 (5.71%) Coaching
7 2 (5.71%) CRM
7 2 (5.71%) Digital Transformation Programme
7 2 (5.71%) Disaster Recovery
7 2 (5.71%) People Management
7 2 (5.71%) Software Licensing
Programming Languages
1 2 (5.71%) C
1 2 (5.71%) SQL
2 1 (2.86%) COBOL
2 1 (2.86%) Java
2 1 (2.86%) PowerShell
Qualifications
1 3 (8.57%) ITIL Certification
2 2 (5.71%) ITIL Foundation Certificate
2 2 (5.71%) SC Cleared
2 2 (5.71%) Security Cleared
3 1 (2.86%) BPSS Clearance
3 1 (2.86%) CCNA
3 1 (2.86%) Cisco Certification
Quality Assurance & Compliance
1 5 (14.29%) QA
2 2 (5.71%) SLA
3 1 (2.86%) PCI DSS
System Software
1 2 (5.71%) Active Directory
Systems Management
1 1 (2.86%) Ansible
1 1 (2.86%) Opscode Chef
1 1 (2.86%) Puppet
1 1 (2.86%) Terraform
1 1 (2.86%) WhatsUp Gold
Vendors
1 6 (17.14%) Remedy
2 4 (11.43%) Microsoft
3 3 (8.57%) BMC
3 3 (8.57%) ServiceNow
4 2 (5.71%) Citrix
5 1 (2.86%) Cisco
5 1 (2.86%) HP
5 1 (2.86%) ICL
5 1 (2.86%) OpenText
5 1 (2.86%) Oracle
5 1 (2.86%) RightFax
5 1 (2.86%) Verint