Period
to 23 November 2017

The following table provides summary statistics for contract job vacancies advertised in Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > Yorkshire
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 114 87 70
Rank change year-on-year -27 -17 -22
Contract jobs citing Service Management 77 146 187
As % of all contract IT jobs advertised in Yorkshire 1.74% 2.68% 3.03%
As % of the Processes & Methodologies category 2.08% 3.18% 3.64%
Number of daily rates quoted 46 66 157
Yorkshire median daily rate £425 £350 £340
Median daily rate % change year-on-year +21.43% +2.94% +8.80%
10th Percentile £266 £158 £175
90th Percentile £509 £581 £543
England median daily rate £425 £425 £410
% change year-on-year - +3.54% +8.01%
Number of hourly rates quoted 14 25 26
Yorkshire median hourly rate £12.00 £14.50 £15.00
Median hourly rate % change year-on-year -17.24% -3.33% +17.19%
10th Percentile £8.01 £10.60 £12.12
90th Percentile £21.54 £23.75 £21.88
England median hourly rate £15.25 £14.50 £18.26
% change year-on-year +5.17% -20.59% +21.73%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Yorkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Yorkshire
Contract vacancies with a requirement for process or methodology skills 3700 4584 5132
As % of all contract IT jobs advertised in Yorkshire 83.48% 84.13% 83.19%
Number of daily rates quoted 2456 2984 3518
Yorkshire median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £263 £263 £263
90th Percentile £550 £550 £538
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 98 131 179
Yorkshire median hourly rate £16.00 £14.87 £14.50
Median hourly rate % change year-on-year +7.64% +2.52% -
10th Percentile £9.94 £11.06 £9.25
90th Percentile £40.00 £37.00 £34.41
England median hourly rate £24.00 £24.00 £22.50
% change year-on-year - +6.67% +18.42%

Service Management
Job Vacancy Trend in Yorkshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Yorkshire.

Job vacancy trend for Service Management in Yorkshire

Service Management
Contractor Daily Rate Trend in Yorkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Yorkshire.

Contractor daily rate trend for Service Management in Yorkshire

Service Management
Contractor Daily Rate Histogram in Yorkshire

The daily rate distribution of IT jobs citing Service Management in Yorkshire over the 6 months to 23 November 2017.

Contractor daily rate histogram for Service Management in Yorkshire

Service Management
Contractor Hourly Rate Trend in Yorkshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Yorkshire.

Contractor hourly rate trend for Service Management in Yorkshire

Service Management
Contractor Hourly Rate Histogram in Yorkshire

The hourly rate distribution of IT jobs citing Service Management in Yorkshire over the 6 months to 23 November 2017.

Contractor hourly rate histogram for Service Management in Yorkshire

Service Management
Contract Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Yorkshire region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -51 41 £425 +21.43% 17
North Yorkshire +20 20 £340 +6.67% 1
South Yorkshire +4 10 £300 +50.00% 1
East Yorkshire - 1 - - 1
Service Management
England

For the 6 months to 23 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Yorkshire region with a requirement for Service Management.

1 35 (45.45%) ITIL
2 20 (25.97%) Active Directory
3 19 (24.68%) Migration
4 17 (22.08%) Incident Management
5 16 (20.78%) Service Delivery
5 16 (20.78%) Microsoft
6 15 (19.48%) ITSM
6 15 (19.48%) Stakeholder Management
7 13 (16.88%) Change Control
8 12 (15.58%) ServiceNow
8 12 (15.58%) Change Management
8 12 (15.58%) Finance
8 12 (15.58%) Agile Software Development
9 10 (12.99%) Asset Management
9 10 (12.99%) SharePoint
9 10 (12.99%) MS Exchange
9 10 (12.99%) Translating Business Requirements
10 9 (11.69%) DevOps
10 9 (11.69%) Windows
10 9 (11.69%) Project Management
10 9 (11.69%) Service Design
11 8 (10.39%) VMware
11 8 (10.39%) Microsoft Office
11 8 (10.39%) Stakeholder Engagement
11 8 (10.39%) VMware Infrastructure
12 7 (9.09%) JIRA
12 7 (9.09%) Operations Management
12 7 (9.09%) User Stories
12 7 (9.09%) SLA
12 7 (9.09%) HP

Service Management
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (12.99%) MS Exchange
1 10 (12.99%) SharePoint
2 6 (7.79%) Skype for Business
3 5 (6.49%) Exchange Server 2010
4 4 (5.19%) Confluence
5 3 (3.90%) Exchange Server 2007
6 2 (2.60%) Blackberry Enterprise Server
7 1 (1.30%) Exchange Server 2013
7 1 (1.30%) IIS
7 1 (1.30%) SharePoint Server
Applications
1 8 (10.39%) Microsoft Office
2 2 (2.60%) Microsoft Excel
Business Applications
1 1 (1.30%) Dynamics AX
Cloud Services
1 4 (5.19%) SaaS
1 4 (5.19%) Slack
2 2 (2.60%) Azure Active Directory
2 2 (2.60%) IaaS
2 2 (2.60%) Microsoft Azure
2 2 (2.60%) PaaS
2 2 (2.60%) Trello
3 1 (1.30%) Dynamics 365
3 1 (1.30%) Mimecast
Communications & Networking
1 6 (7.79%) Skype
2 5 (6.49%) Firewall
2 5 (6.49%) Intranet
3 4 (5.19%) Intrusion Detection
3 4 (5.19%) SNMP
4 3 (3.90%) DNS
4 3 (3.90%) Internet
4 3 (3.90%) VoIP
5 2 (2.60%) SAN
5 2 (2.60%) Wireless
6 1 (1.30%) Bluetooth
6 1 (1.30%) Cisco ASA
6 1 (1.30%) DHCP
6 1 (1.30%) LAN
6 1 (1.30%) PBX
6 1 (1.30%) SMS
6 1 (1.30%) VLAN
6 1 (1.30%) VPN
6 1 (1.30%) WAN
6 1 (1.30%) Wi-Fi
Database & Business Intelligence
1 1 (1.30%) SQL Server
Development Applications
1 7 (9.09%) JIRA
2 2 (2.60%) Burp Suite
2 2 (2.60%) Git (software)
2 2 (2.60%) HP UFT
2 2 (2.60%) Jenkins
2 2 (2.60%) JMeter
2 2 (2.60%) LoadRunner
3 1 (1.30%) Team Foundation Server
General
1 12 (15.58%) Finance
2 6 (7.79%) Telecoms
3 5 (6.49%) Manufacturing
4 4 (5.19%) Automotive
5 2 (2.60%) Publishing
Job Titles
1 16 (20.78%) Analyst
2 10 (12.99%) Consultant
3 9 (11.69%) Service Manager
4 8 (10.39%) Delivery Manager
5 7 (9.09%) Service Transition Specialist
5 7 (9.09%) Services Delivery Manager
6 6 (7.79%) Service Analyst
7 5 (6.49%) Business Analyst
7 5 (6.49%) Senior Manager
7 5 (6.49%) Service Design Specialist
7 5 (6.49%) Service Desk Analyst
8 4 (5.19%) Information Analyst
8 4 (5.19%) IT Architect
8 4 (5.19%) ITIL Implementation Manager
8 4 (5.19%) ITIL Service Delivery Manager
8 4 (5.19%) ITIL Service Manager
8 4 (5.19%) Product Manager
8 4 (5.19%) Project Coordinator
8 4 (5.19%) Service Architect
8 4 (5.19%) Service Implementation Manager
Libraries, Frameworks & Software Standards
1 2 (2.60%) REST
1 2 (2.60%) Velocity
2 1 (1.30%) OpenGL
2 1 (1.30%) OpenGL ES
2 1 (1.30%) Qt
2 1 (1.30%) Web Services
Miscellaneous
1 5 (6.49%) Management Information System
2 4 (5.19%) NHS
3 3 (3.90%) Analytical Skills
3 3 (3.90%) Client/Server
3 3 (3.90%) Data Centre
3 3 (3.90%) Minimum Viable Product
4 2 (2.60%) Hybrid Cloud
4 2 (2.60%) User Experience
5 1 (1.30%) Device Driver
5 1 (1.30%) Greenfield Project
5 1 (1.30%) Virtual Team
Operating Systems
1 9 (11.69%) Windows
2 6 (7.79%) Windows Server
3 3 (3.90%) Windows 7
3 3 (3.90%) Windows 8
3 3 (3.90%) Windows Server 2003
3 3 (3.90%) Windows XP
4 2 (2.60%) Windows 2000
5 1 (1.30%) Linux
5 1 (1.30%) Windows Server 2008
Processes & Methodologies
1 35 (45.45%) ITIL
2 19 (24.68%) Migration
3 17 (22.08%) Incident Management
4 16 (20.78%) Service Delivery
5 15 (19.48%) ITSM
5 15 (19.48%) Stakeholder Management
6 13 (16.88%) Change Control
7 12 (15.58%) Agile Software Development
7 12 (15.58%) Change Management
8 10 (12.99%) Asset Management
8 10 (12.99%) Translating Business Requirements
9 9 (11.69%) DevOps
9 9 (11.69%) Project Management
9 9 (11.69%) Service Design
10 8 (10.39%) Stakeholder Engagement
11 7 (9.09%) Business Analysis
11 7 (9.09%) Disaster Recovery
11 7 (9.09%) Operations Management
11 7 (9.09%) User Stories
12 6 (7.79%) ITIL V3
Programming Languages
1 1 (1.30%) C++
Qualifications
1 5 (6.49%) CCNA
1 5 (6.49%) Cisco Certification
1 5 (6.49%) ITIL Certification
2 4 (5.19%) PRINCE2 Certification
3 3 (3.90%) Microsoft Certification
4 2 (2.60%) APMG
5 1 (1.30%) ACCA
5 1 (1.30%) Degree
5 1 (1.30%) ITIL Foundation Certificate
5 1 (1.30%) Master's Degree
5 1 (1.30%) MCP
5 1 (1.30%) MCSE
5 1 (1.30%) MCTS
5 1 (1.30%) Security Cleared
5 1 (1.30%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 7 (9.09%) SLA
2 4 (5.19%) PMO
3 2 (2.60%) GDPR
3 2 (2.60%) QA
3 2 (2.60%) WCAG
System Software
1 20 (25.97%) Active Directory
2 8 (10.39%) VMware Infrastructure
3 6 (7.79%) vSphere
4 2 (2.60%) Terminal Services
5 1 (1.30%) Hyper-V
Systems Management
1 4 (5.19%) SCCM
1 4 (5.19%) WMI
2 2 (2.60%) DameWare
2 2 (2.60%) Nessus
2 2 (2.60%) Systems Management Server (SMS)
3 1 (1.30%) WSUS
Vendors
1 16 (20.78%) Microsoft
2 12 (15.58%) ServiceNow
3 8 (10.39%) VMware
4 7 (9.09%) HP
5 5 (6.49%) Cisco
6 3 (3.90%) Dell
6 3 (3.90%) Wyse
7 2 (2.60%) LANDesk
8 1 (1.30%) Citrix
8 1 (1.30%) JD Edwards
8 1 (1.30%) Progress
8 1 (1.30%) SAP
8 1 (1.30%) Sun