The following table provides summary statistics for contract job vacancies advertised in Yorkshire with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 28 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England / Yorkshire
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 82 94 55
Rank change year-on-year +12 -39  
Contract jobs citing Service Management 39 44 89
As % of all contract IT jobs advertised in Yorkshire 1.84% 1.53% 3.30%
As % of the Processes & Methodologies category 2.22% 1.89% 4.01%
Number of daily rates quoted 24 33 64
Median daily rate £400 £450 £325
Median daily rate % change year-on-year -11.11% +38.46%  
90% offered a daily rate of more than £363 £244 £220
10% offered a daily rate of more than £446 £550 £468
UK excluding London median daily rate £405 £395 £355
% change year-on-year +2.53% +11.26%  
Number of hourly rates quoted 5 4 5
Median hourly rate £8.82 £14.25 £16.72
Median hourly rate % change year-on-year -38.10% -14.77%  
UK excluding London median hourly rate £15.95 £14.00 £13.35
% change year-on-year +13.92% +4.86%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Yorkshire with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Yorkshire
Contract job vacancies with a requirement for process and methodology skills 1757 2325 2218
As % of all contract IT job vacancies advertised in Yorkshire 82.68% 81.10% 82.12%
Number of daily rates quoted 1123 1591 1436
Median daily rate £410 £413 £375
Median daily rate % change year-on-year -0.60% +10.00%  
90% offered a daily rate of more than £300 £300 £250
10% offered a daily rate of more than £550 £600 £475
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 36 64 64
Median hourly rate £13.00 £16.50 £18.00
Median hourly rate % change year-on-year -21.21% -8.33%  
90% offered a hourly rate of more than £8.82 £10.20 £9.25
10% offered a hourly rate of more than £39.00 £35.00 £35.50
UK excluding London median hourly rate £36.00 £38.50 £30.20
% change year-on-year -6.49% +27.48%  

Service Management
Job Vacancy Trend in Yorkshire

The job posting trend of jobs advertised in Yorkshire citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Yorkshire

Service Management
Contractor Daily Rate Trend in Yorkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Yorkshire.

Contractor daily rate trend for Service Management in Yorkshire

Service Management
Contractor Daily Rate Histogram in Yorkshire

The daily rate distribution of IT jobs citing Service Management in Yorkshire over the 3 months to 28 March 2017.

Contractor daily rate histogram for Service Management in Yorkshire

Service Management
Contractor Hourly Rate Trend in Yorkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management in Yorkshire.

Contractor hourly rate trend for Service Management in Yorkshire

Service Management
Contractor Hourly Rate Histogram in Yorkshire

The hourly rate distribution of IT jobs citing Service Management in Yorkshire over the 3 months to 28 March 2017.

Contractor hourly rate histogram for Service Management in Yorkshire

Service Management
Contract Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Yorkshire region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +10 26 £425 -5.55% 9
North Yorkshire +13 10 £400 -4.47%
South Yorkshire -5 3 £363 -14.70% 4
East Yorkshire - 1 - -
Service Management
England

Service Management
Top 30 Co-occurring IT Skills in Yorkshire

For the 6 months to 28 March 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Yorkshire region with a requirement for Service Management.

1 58 (64.44%) ITIL
2 25 (27.78%) Finance
3 22 (24.44%) Service Delivery
4 20 (22.22%) ITSM
5 17 (18.89%) Change Management
6 15 (16.67%) Project Management
6 15 (16.67%) Microsoft
6 15 (16.67%) ITIL Certification
7 14 (15.56%) Windows
8 12 (13.33%) SLA
9 11 (12.22%) Active Directory
9 11 (12.22%) MS Excel
9 11 (12.22%) Banking
10 10 (11.11%) Security Cleared
10 10 (11.11%) ITIL V3
11 9 (10.00%) Agile Software Development
11 9 (10.00%) Incident Management
11 9 (10.00%) Problem Management
11 9 (10.00%) Mainframe
12 8 (8.89%) Telecoms
13 7 (7.78%) HP
13 7 (7.78%) Remedy
14 6 (6.67%) NHS
14 6 (6.67%) Unix
14 6 (6.67%) Web Services
14 6 (6.67%) Stakeholder Management
14 6 (6.67%) Remedy ITSM
14 6 (6.67%) SC Cleared
14 6 (6.67%) ServiceNow
14 6 (6.67%) Service Continuity Management

Service Management
Co-occurring IT Skills in Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.33%) Exchange Server 2007
1 3 (3.33%) Exchange Server 2013
1 3 (3.33%) MS Exchange
2 2 (2.22%) Confluence
3 1 (1.11%) Skype for Business
Applications
1 11 (12.22%) MS Excel
2 5 (5.56%) MS Office
2 5 (5.56%) MS PowerPoint
Business Applications
1 6 (6.67%) Remedy ITSM
Cloud Services
1 2 (2.22%) Office 365
2 1 (1.11%) Cloud Computing
2 1 (1.11%) GitHub
2 1 (1.11%) iPaaS
2 1 (1.11%) SaaS
Communications & Networking
1 5 (5.56%) FTP
2 4 (4.44%) Firewall
2 4 (4.44%) Internet
3 3 (3.33%) Network Security
4 2 (2.22%) DNS
4 2 (2.22%) Intranet
4 2 (2.22%) SMS
4 2 (2.22%) VoIP
4 2 (2.22%) Wi-Fi
5 1 (1.11%) BGP
5 1 (1.11%) DHCP
5 1 (1.11%) EIGRP
5 1 (1.11%) IPsec
5 1 (1.11%) IPv4
5 1 (1.11%) LAN
5 1 (1.11%) MPLS
5 1 (1.11%) OSPF
5 1 (1.11%) SSL
5 1 (1.11%) VPN
5 1 (1.11%) WAN
Database & Business Intelligence
1 2 (2.22%) Big Data
Development Applications
1 3 (3.33%) Jenkins
2 2 (2.22%) FitNesse
2 2 (2.22%) Git (software)
2 2 (2.22%) JIRA
2 2 (2.22%) JUnit
2 2 (2.22%) NUnit
2 2 (2.22%) Selenium
3 1 (1.11%) Cucumber
3 1 (1.11%) Hudson
General
1 25 (27.78%) Finance
2 11 (12.22%) Banking
3 8 (8.89%) Telecoms
4 2 (2.22%) Law
5 1 (1.11%) Back Office
5 1 (1.11%) Financial Institution
5 1 (1.11%) Games
5 1 (1.11%) Legal
Job Titles
1 28 (31.11%) Analyst
2 19 (21.11%) Service Analyst
3 13 (14.44%) Service Desk Analyst
3 13 (14.44%) Service Manager
4 7 (7.78%) Change Analyst
5 6 (6.67%) Developer
6 5 (5.56%) IT Support
6 5 (5.56%) ITIL Manager
6 5 (5.56%) Technical Specialist
7 4 (4.44%) Architect
7 4 (4.44%) Delivery Manager
7 4 (4.44%) ITIL Service Manager
7 4 (4.44%) Network Engineer
7 4 (4.44%) Service Desk Support
7 4 (4.44%) Services Delivery Manager
7 4 (4.44%) Support Engineer
8 3 (3.33%) 2nd Line Service Desk Analyst
8 3 (3.33%) IT Analyst
8 3 (3.33%) IT Engineer
8 3 (3.33%) Mainframe Specialist
Libraries, Frameworks & Software Standards
1 6 (6.67%) Web Services
2 5 (5.56%) ISPF
3 4 (4.44%) Middleware
4 3 (3.33%) REST
4 3 (3.33%) SOAP
5 2 (2.22%) Apache CXF
5 2 (2.22%) RESTful
6 1 (1.11%) Java EE
6 1 (1.11%) WSDL
6 1 (1.11%) XML
6 1 (1.11%) XSD
Miscellaneous
1 9 (10.00%) Mainframe
2 6 (6.67%) NHS
3 5 (5.56%) Data Centre
3 5 (5.56%) iSeries
3 5 (5.56%) Tandem
4 4 (4.44%) Analytical Skills
5 2 (2.22%) Blackberry
5 2 (2.22%) CCTV
5 2 (2.22%) CMDB
5 2 (2.22%) Driving Licence
5 2 (2.22%) User Experience
5 2 (2.22%) Virtual Team
6 1 (1.11%) Mobile App
6 1 (1.11%) PACS
Operating Systems
1 14 (15.56%) Windows
2 6 (6.67%) Unix
3 5 (5.56%) Windows 7
4 3 (3.33%) Android
4 3 (3.33%) Apple iOS
4 3 (3.33%) zOS
5 2 (2.22%) Windows 2000
5 2 (2.22%) Windows NT
5 2 (2.22%) Windows XP
6 1 (1.11%) Linux
6 1 (1.11%) Mac OS
6 1 (1.11%) Red Hat Enterprise Linux
6 1 (1.11%) Windows Server
6 1 (1.11%) Windows Server 2012
Processes & Methodologies
1 58 (64.44%) ITIL
2 22 (24.44%) Service Delivery
3 20 (22.22%) ITSM
4 17 (18.89%) Change Management
5 15 (16.67%) Project Management
6 10 (11.11%) ITIL V3
7 9 (10.00%) Agile Software Development
7 9 (10.00%) Incident Management
7 9 (10.00%) Problem Management
8 6 (6.67%) Conflict Management
8 6 (6.67%) Customer Requirements
8 6 (6.67%) Service Continuity Management
8 6 (6.67%) Service Design
8 6 (6.67%) Stakeholder Management
9 5 (5.56%) Configuration Management
9 5 (5.56%) Continuous Improvement
9 5 (5.56%) DevOps
9 5 (5.56%) Migration
10 4 (4.44%) Root Cause Analysis
10 4 (4.44%) TDD
Programming Languages
1 5 (5.56%) Java
1 5 (5.56%) JCL
2 2 (2.22%) Apple Swift
2 2 (2.22%) Objective-C
3 1 (1.11%) ABAP
3 1 (1.11%) Perl
3 1 (1.11%) Python
3 1 (1.11%) Shell Script
Qualifications
1 15 (16.67%) ITIL Certification
2 10 (11.11%) Security Cleared
3 6 (6.67%) SC Cleared
4 4 (4.44%) CCNA
4 4 (4.44%) CCNP
4 4 (4.44%) Cisco Certification
4 4 (4.44%) Degree
5 3 (3.33%) CCSA
5 3 (3.33%) CCSE
5 3 (3.33%) Check Point Certification
6 2 (2.22%) CTC Cleared
6 2 (2.22%) ISEB
7 1 (1.11%) HNC
7 1 (1.11%) JNCIA
7 1 (1.11%) MCP
Quality Assurance & Compliance
1 12 (13.33%) SLA
2 4 (4.44%) QA
System Software
1 11 (12.22%) Active Directory
2 5 (5.56%) Time Sharing Option
3 4 (4.44%) ACF2
3 4 (4.44%) RACF
4 3 (3.33%) VMware Infrastructure
5 1 (1.11%) Virtual Machines
Systems Management
1 4 (4.44%) Tivoli
1 4 (4.44%) zSecure
2 2 (2.22%) SCCM
3 1 (1.11%) Graphite
3 1 (1.11%) NetIQ Identity Manager
3 1 (1.11%) OpenView
3 1 (1.11%) Opsview
Vendors
1 15 (16.67%) Microsoft
2 7 (7.78%) HP
2 7 (7.78%) Remedy
3 6 (6.67%) ServiceNow
4 5 (5.56%) IBM
5 4 (4.44%) CheckPoint
5 4 (4.44%) Cisco
6 3 (3.33%) Axway
6 3 (3.33%) IBM Sterling
6 3 (3.33%) VMware
7 2 (2.22%) BMC
7 2 (2.22%) Oracle
8 1 (1.11%) Apple
8 1 (1.11%) Avaya
8 1 (1.11%) Extreme Networks
8 1 (1.11%) F5
8 1 (1.11%) Juniper
8 1 (1.11%) NetIQ
8 1 (1.11%) Red Hat
8 1 (1.11%) SAP