Director of Customer Experience & Service Transformation
- Hiring Organisation
- Jobleads-UK
- Location
- Glasgow, Scotland, United Kingdom
passion for delivering exceptional end to end experiences for both customers and frontline colleaguesYou will play a pivotal role in shaping and delivering Service & CRM Transformation programmes for leading FS organisations particularly in insurance and retail banking. You will leverage your hands-on experience of large-scale programmes, your network … contributing to the overall growth of our business with FS clientsCreate and deliver transformation strategies that align with business goals such as operational efficiency, CRM optimisation, personalised experiences and delivering innovative customer care.Lead and deliver large-scale and complex programmes of work from inception to implementation that leverage Capgemini group ...