Customer Success Lead
- Hiring Organisation
- HACT (The Housing Assocations Charitable Trust)
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £38,000 - £42,099 per annum
across our Social Value Insight platform (SaaS), consultancy services and programmes, supporting housing associations and sector partners across the UK. You will lead customer onboarding, engagement and renewal, helping customers maximise the value of working with HACT while driving platform adoption, long-term retention and the ongoing development … success approach, building strong relationships, driving engagement and retention, and identifying opportunities to grow customer value. You will own the customer experience across onboarding, engagement and renewal, and help shape the processes, tools and ways of working that underpin it. Responsibilities Customer Ownership & Engagement Own a portfolio ...