401 to 425 of 1,454 Customer Engagement Jobs in the UK

employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. … independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.We are looking for a forward-thinking and results-driven business growth leader to join Genesys. As Business Development Director for the Europe, Middle ...

issues, and work closely with Product and Content teams to resolve user queries. This role requires a deep understanding of both technical systems and customer-facing communication, with a focus on delivering excellent customer service while solving high-impact issues. Your responsibilities will include: Technical Support Provide advanced …/or law. Use a variety of tools and logs to investigate and resolve issues quickly, ensuring a fast resolution to the user. Customer Engagement Act as a point of escalation for Tier 2 support staff, handling critical customer issues that require advanced technical expertise. Maintain high ...

high-impact opportunity for a recognised domain expert to lead an integrated campaign across Defence, Government and critical infrastructure markets. You’ll bring together customer insight, technical capability, product strategy and market engagement to shape organisational direction and deliver measurable growth. We’re particularly interested in candidates … operate through influence rather than hierarchy, leading a virtual team spanning account management, marketing, product, engineering, technology, services and technical specialists. You’ll ensure customer missions, emerging threats and organisational capabilities are translated into a clear and executable campaign plan. As the organisation’s authority within the domain ...

required, but preferredAI Literacy is not required, but preferredBachelor’s degree with 4+ years professional experience in project/program management4+ years customer engagement or customer success experienceHybrid Work Model: This role follows a hybrid schedule, with on-site work at our Dublin, Ireland office Wednesday ...

Ireland customers using the ERP system - Process spare parts and service-related orders for UK & Ireland customers using the ERP system - Coordinate customer returns, repairs, invoicing, and credit processes via ERP - Proactively monitor and manage open orders to ensure ontime delivery - Expedite sales order backlog to maximise billing output … Customer Service - Maintain and build strong relationships with our customers/suppliers to ensure satisfaction - Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's E-Store & Sales Initiatives - Support customer engagement through the E-Store strategy - Assist customer ...

Ireland customers using the ERP system - Process spare parts and service-related orders for UK & Ireland customers using the ERP system - Coordinate customer returns, repairs, invoicing, and credit processes via ERP - Proactively monitor and manage open orders to ensure ontime delivery - Expedite sales order backlog to maximise billing output … Customer Service - Maintain and build strong relationships with our customers/suppliers to ensure satisfaction - Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's E-Store & Sales Initiatives - Support customer engagement through the E-Store strategy - Assist customer ...

Location: Ideally Bristol, but open to Manchester, Leeds, or Cardiff Overview We're looking for an experienced Insight Analyst to join a Customer Analytics team embedded within a digital product environment. This is a backfill position supporting key mobile app propositions, specifically within the Savings and Upcoming Payments customer journeys. This role is focused on understanding customer behaviour within a mobile banking app, identifying how customers engage with products and features, and translating those insights into recommendations that shape product and design decisions. The ideal candidate will be a strong communicator who can combine technical analysis with ...

deliver innovative data-led and AI driven solutions in a range of areas including:• AI Enablement: Applying LLMs, GenAI, Agentic AI to solve customer problems in the payments ecosystem.• Real-time trend monitoring and predictive analytics.• Customer intelligence, behavioural segmentations and personalisation.• Self-Service Business Intelligence.• Early warning … ideation through to the launch, scaling, and commercialisation of data-driven products and services.• Identify high-value data and AI-led opportunities that address customer pain points and create new revenue-generating services across the UK payments ecosystem. • Work closely with cross-functional teams, including Engineering, Data Science ...

deliver innovative data-led and AI driven solutions in a range of areas including:• AI Enablement: Applying LLMs, GenAI, Agentic AI to solve customer problems in the payments ecosystem.• Real-time trend monitoring and predictive analytics.• Customer intelligence, behavioural segmentations and personalisation.• Self-Service Business Intelligence.• Early warning … ideation through to the launch, scaling, and commercialisation of data-driven products and services.• Identify high-value data and AI-led opportunities that address customer pain points and create new revenue-generating services across the UK payments ecosystem. • Work closely with cross-functional teams, including Engineering, Data Science ...

About the RoleWorking for a high-growth (+25% YOY), sustainable consumer eCommerce scale-up, Customer Retention and Loyalty Marketing Manager will have the opportunity to shape the growth of their loyalty program. You'll be responsible for creating customer-centric strategies and executing the loyalty program while optimising … personalisation and customer engagement to achieve business growth. Requirements: Proven experience working in Retention, Loyalty or CRM focused role, with experience working on a loyalty program. Familiarity with CDP and ESP tools such as Bloomreach, Treasure Data, Blueconic etc. An analytical growth mindset and able to use analytical ...

Remote - CRM/Email Marketing Manager - Contracta0GP900000HSJ9B.1**Join a dynamic team dedicated to elevating customer experiences through data-driven strategies.** We are seeking a CRM Manager on a contract basis to drive customer engagement and our CRM strategies. This role is ideal for an innovative thinker … foster strong relationships with our clients. As a key member of our team, you will work collaboratively, leveraging your expertise to enhance our customer relationship management practices and contribute to our ongoing success. **Key Responsibilities and Skills Required:** - Proven experience in managing CRM systems, preferably with platforms like Braze. ...

recognised technical authority, shaping OpenShift strategy across some of the UK's most complex enterprise environments. You'll combine strategic consultancy, architectural governance, and customer engagement while influencing the future direction of our OpenShift capability.You'll be joining a collaborative team of architects, consultants, and technical specialists delivering … best practices across the practiceLead architecture strategy for large-scale hybrid and multi-cloud transformation programmesProvide governance and technical assurance across high-profile customer engagementsSupport strategic pre-sales activities, major bids, and customer workshopsAdvise senior customer stakeholders including CTOs, Heads of Engineering, and Platform OwnersDrive security, resilience ...

innovative print businesses, helping them maximise the value of their investment through workflow consultancy, production optimisation, colour management and technical expertise.This is a senior customer-facing consultancy role for an experienced print professional with expertise in production workflows, colour-managed print environments, and commercial print applications. Working closely with … full value of Canon's market-leading production print technologies.This role is UK-based and national in scope, combining workflow consultancy, production expertise and customer engagement — as much about commercial influence and customer success as it is about technical depth — making it ideal for an individual ...

spaces, and a keen sense of ownership to set vision, build strategy, and deliver measurable production outcomes.You will own and drive the AI engagement lifecycle across a portfolio of strategic Surge accounts — from opportunity identification through industry diagnosis, use case prioritization, build team orchestration, and production deployment; lead customer … creating pipeline and accelerating AI transformation deals at major enterprise customers across EMEA.A day in the lifeA significant portion of your day will involve customer engagement at the C-suite level and support to account teams across EMEA. You will travel as needed to customer sites, industry ...

improve how they deliver services to their customers, building and configuring Dynamics solutions that make a real difference to the day-to-day customer experience. This is hands-on development work in a client-facing consulting environment, so you will need both the technical craft to build well … stakeholders and the wider delivery team. What you'll be doing Designing, developing and configuring Microsoft Dynamics solutions to support the call centre and customer service function Working closely with the call centre team to understand how they operate and translating that into practical improvements Building customisations, workflows ...

join their team. You'll sit at the heart of our Patient Services team driving service excellence, transforming raw data into actionable insights, investigating customer feedback, and shaping continuous improvements that directly enhance service delivery. Role Details: Location: Maidenhead (Onsite with 1 day work from home) Pay Rate: £14.31 … formulate solutions. Operational & System Support: Create User Acceptance Test (UAT) scripts and conduct UAT testing in CRM and related platforms. Oversee bulk patient/customer mailings. Documentation & Continuous Improvement: Assist in creating, updating, and auditing Business Operating Procedures and policy documentation. Propose and implement service innovations. Stakeholder & Customer ...

join their team. You'll sit at the heart of our Patient Services team driving service excellence, transforming raw data into actionable insights, investigating customer feedback, and shaping continuous improvements that directly enhance service delivery. Role Details: Location: Maidenhead (Onsite with 1 day work from home) Pay Rate: 14.31 … formulate solutions. Operational & System Support: Create User Acceptance Test (UAT) scripts and conduct UAT testing in CRM and related platforms. Oversee bulk patient/customer mailings. Documentation & Continuous Improvement: Assist in creating, updating, and auditing Business Operating Procedures and policy documentation. Propose and implement service innovations. Stakeholder & Customer ...

join their team. You'll sit at the heart of our Patient Services team driving service excellence, transforming raw data into actionable insights, investigating customer feedback, and shaping continuous improvements that directly enhance service delivery. Role Details: Location: Sittingbourne (Onsite with 1 day work from home) Pay Rate: £14.31 … formulate solutions. Operational & System Support: Create User Acceptance Test (UAT) scripts and conduct UAT testing in CRM and related platforms. Oversee bulk patient/customer mailings. Documentation & Continuous Improvement: Assist in creating, updating, and auditing Business Operating Procedures and policy documentation. Propose and implement service innovations. Stakeholder & Customer ...

Customer Facing Software Engineer, Full-Stack Development, Enterprise AI, London, COR7660 A Customer Facing Software Engineer opportunity has opened up at a well-funded, fast-moving AI software company operating at the cutting edge of enterprise technology. This is a hands-on, high-impact role where you will … genuinely complex problems. Could this be the role where your technical skills and commercial instincts combine to create something meaningful? The Role The Customer Facing Software Engineer will sit between customer engagement and software delivery, spending meaningful time on-site with enterprise clients to understand operational challenges ...

with customers to assure the realization of their digital transformation goals and expand the client footprint. Develop, maintain, and manage the implementation of strategic customer engagement plans. Manage efforts to research and identify customer prospects and targets. Collaborate with sales, engineering, products, and marketing teams to develop … lines of business. Represent C3 AI by driving business development with company alliance partners. Personally engage in strategic account selling, business development, and ongoing customer success. Travel to customer sites up to 50% of the time (or more) depending on business needs. Qualifications Degree in engineering, science, computer ...

proud to be working on behalf of an ambitious business that is looking for a Digital Customer Success Executive to join its growing team. This is an exciting opportunity for someone who enjoys working with customers, technology and data . You'll manage your own portfolio of automotive customers … ongoing engagement. Delivering online demonstrations, training and best-practice sessions. Reviewing performance data and turning insights into practical recommendations. Identifying opportunities to improve customer engagement and results. Resolving customer queries and coordinating issues internally. Working closely with Sales and Account Management teams. About ...

leaders, helping accelerate digital transformation agenda through Microsoft Azure, Microsoft Fabric, Azure Databricks, AI Platforms, and Data Estate Modernization solutions. This role requires executive engagement, business strategy, solution sales leadership, and technical breadth. You will develop and execute growth strategies that help modernize data estate, democratize analytics, operationalize … unlock business value across supply chain, consumer engagement, sustainability, manufacturing, and corporate functions. Working with Account Executives, Customer Success, Consulting, Engineering, and Partners, you will lead virtual teams to build pipeline, win strategic opportunities, influence technical decisions, and drive Azure consumption growth. Success will be measured through customer ...

print businesses, helping them maximise the value of their investment through workflow consultancy, production optimisation, colour management and technical expertise. This is a senior customer-facing consultancy role for an experienced print professional with expertise in production workflows, colour-managed print environments, and commercial print applications. Working closely with … value of Canon's market-leading production print technologies. This role is UK-based and national in scope, combining workflow consultancy, production expertise and customer engagement — as much about commercial influence and customer success as it is about technical depth — making it ideal for an individual ...

overall TAM proposition of which TAM Product & Innovation is the other. Operate at the airport operational and CxO level to accelerate adoption and customer value realisation of AI-enabled TAM use cases through process and/or operating model transformation, stakeholder alignment, change management and governance. Working closely with … model and performance framework with TAM Product & Innovation to deliver the overall TAM strategy. Own TAM services business performance, including revenue, profitability, pipeline and customer value realisation. Build and lead a centrally managed, globally distributed TAM services team. Business Development & Customer Engagement Lead go-to-market, pipeline ...

global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. AWS is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. Connect was born out of Amazon’s own need for the best CCaaS solution that works at scale, while … improving customer experience. Today, Connect is one of AWS's fastest growing services, leveraging native generative AI capabilities to improve customer and employee experiences. As a Connect Customer Success Specialist, you will act as a strategic advisor to customers, helping them innovate and optimize their contact center ...