176 to 200 of 753 Customer Experience Jobs in London

Customer Experience to lead the end-to-end customer journey—from onboarding to ongoing service—for strategic accounts. You will drive CX excellence, scalability, and governance across the services organization, reporting to the COO, and guiding PM and delivery leaders in a fast-growing tech environment. … role demands deep customer leadership, strong commercial mindset, and ability to build scalable delivery processes while reducing churn and increasing #J-18808-Ljbffr ...

content on the web. Key job responsibilities Own the delivery and quality of the Prime Video Web Client experiences, driving technical execution that balances customer needs with business objectives. Lead and develop a team of software engineers, setting clear expectations, removing blockers, and raising the engineering bar through coaching … hands-on technical guidance. Apply AI-driven approaches to testing and development workflows, improving quality and velocity of the web experience across browsers and devices. Establish and maintain mechanisms to monitor customer experience, software quality, and operational health, using data and anecdotes to identify and address issues ...

Manager to lead the day‐to‐day delivery and continuous improvement of IT services across the organisation. They will be accountable for service performance, customer experience, operational governance, supplier management and support professionals. This is a hands‐on role, combining operational discipline and stakeholder engagement. Key responsibilities … service stability. Develop and maintain service documentation, runbooks, support models, and knowledge articles. Champion continual service improvement (CSI) initiatives, including process optimisation, automation, and customer experience improvements. Ensure services are delivered in line with security, compliance, and governance requirements. Stakeholder & supplier management Build strong relationships with business stakeholders ...

ServiceNow Solution Consultant, where youll help customers shape their ServiceNow strategy and unlock the full value of the Now Platform. In this customer-facing role, youll work across both Managed Services and Professional Services opportunities, translating customer needs into compelling, business-focused solutions. Youll bring ServiceNow capabilities … Sales, Managed Services and Professional Services teams to support growth and successful project initiation. What youll do Support sales and bid teams in qualifying customer ServiceNow needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on ServiceNow Centre of Excellence expertise where required. Contribute ...

millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with … receiving significant strategic investment and executive sponsorship. The successful candidate will work closely with Product, Operations, Commercial, Marketing and Executive Leadership stakeholders to convert customer needs, market opportunities and product innovation into scalable growth across existing and emerging markets. What you will do: Commercial Leadership & Team Development Lead ...

Responsibilities: Customer Relationship Building and Business Opportunity Development Proactively analyse key industries within the assigned country/market, identify key or potential customers, and independently map out the customers decision-making chain to uncover real needs. Engage customers using their business language to build trust, uncover product and technical … requirements, and convert those requirements into qualified sales opportunities. Drive upsell and cross-sell initiatives with existing customers, enhance their experience across service and business collaboration, accelerate cloud resource consumption. Maintain regular contact with both existing and prospective customers to stay informed of their business strategies, budget cycles, vendor ...

integrated into Nationwide. This is a unique opportunity to influence key product decisions, guide complex migration strategies and make a lasting impact on customer outcomes. We're looking for an experienced product professional with strong expertise in Savings or Current Accounts, who thrives in navigating complexity, building relationships … work with a wide range of stakeholders to develop and shape product propositions, assess opportunities, influence strategic decisions and help deliver seamless customer experiences. You'll bring a strong background in Financial Services, with experience leading end-to-end product delivery, business change or transformation initiatives, alongside excellent ...

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth … systems. Who you are: Strong software engineering background (Python or similar), with a track record of building production systems - not just prototypes. Hands-on experience with AI/ML systems (LLMs, classifiers, decision models, or similar). Experience integrating APIs and working with distributed systems. Experience designing ...

teams to ensure that Airwallex operates within its risk appetite. The team is passionate about operational excellence and delivering an exceptional end-to-end customer experience. What you’ll do: As the Senior Director/Head of Risk Operations, you will lead a global team responsible for defining procedures … develop high-performing a globally distributed team Own the location and resourcing strategy of the team, solving for 24/7 coverage, quality of customer experience and cost efficiency Create a repeatable & scalable operating rhythm, including clear OKRs Take a data-driven approach to performance management Strike ...

broader technology and business transformation. With strong backing from senior leadership, they are embedding AI across commercial and operational functions to improve customer experiences, drive efficiency and unlock new opportunities for growth. Their central AI function works across the business, giving you exposure to a wide variety of challenges … tied to a single product roadmap. Instead, you'll own a portfolio of AI opportunities, working across areas such as marketing, customer experience, pricing and commercial propositions. You will: Identify and prioritise high-value AI opportunities across the business Lead discovery, problem framing and use-case development with ...

London | Outside IR35 The Company They are a well-established retail business with a strong focus on leveraging data to enhance customer experience and commercial outcomes. The organisation is investing heavily in its analytics and data science capabilities to drive smarter decision-making across multiple business functions. … environment where data plays a central role in shaping strategy and operational performance. The Role and Deliverables Develop and deploy predictive models to support customer, marketing, and commercial initiatives. Analyse large customer and transactional datasets to identify actionable business insights. Build segmentation, propensity, forecasting, and recommendation models. Partner ...

platforms, or workflows you use today. ROLE OVERVIEW The Enterprise Applications team at Benchling is looking for an experienced Salesforce Engineer who has deep experience scaling and optimizing a rapidly growing Salesforce instance. As a Salesforce Engineer, you will work alongside Enterprise Apps development teams and other business stakeholders … platforms, and this person will create and implement impactful processes and frameworks that ultimately guide and support the overall business strategies for our sales, customer experience and revenue teams. You will bring senior-level judgment to complex CPQ and billing challenges, own CI/CD and release quality ...

Location: Waterloo (hybrid after probation) Salary: Competitive salary, depending on your experience Are you passionate about conveyancing, helping customers get the most from their software and developing high-performing teams that understand the pressures faced by legal professionals? We’re looking for an experienced Conveyancing Helpdesk Manager … team, ensuring customers receive responsive, knowledgeable and high-quality support while using your conveyancing expertise, client insight and product knowledge to continually improve the customer experience. About InfoTrack Our clients rely on our software and search services as part of their day-to-day property transactions. That means ...

Joybuy combines speed, reliability, and affordability to meet the needs of modern shoppers. In this role, you will enhance and optimise the customer journey, address pain points in the customer experience, and transform complex data into actionable insights that fuel business growth. You will work closely with … user-centric solutions in a dynamic, international environment. Key Responsibilities: Identify and enhance opportunities within the mobile apps user journey, including features like new customer acquisitions, search, recommendations, promotions, product details, guided shopping, payment options and customer reviews. Define customer lifecycle and segments, establish performance metrics ...

Senior ML & AI Engineer, you will be responsible for: Developing and implementing ML and AI based solutions to enhance and optimize the Beatport customer experience, including semantic search, content recommendation/personalization engines, and audio models for music professionals. Acting as a subject matter expert regarding … develop scalable data architectures to deliver unified and actionable ML/AI intelligence across the data stack. Requirements 4–5 years of direct experience as an ML/AI focused engineer, with 1+ year in a senior capacity preferred. Master’s or PhD degree in Computer Science, Statistics, Mathematics ...

part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé … s. The agency is recognized by the Forrester WaveTM Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world ...

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. Overview At Publicis Sapient, we help our clients with ...

Location: London preferred. Bristol/Manchester considered with mandatory London attendance Tues/Wed. Travel: Approx. two overnight stays per month (expensed). Overview Customer First is a high-profile transformation programme tasked with proving that a new approach to public service transformation can successfully improve customer outcomes … across government. Over a two-year period, the programme must transform four customer facing services from initial exploration and discovery through to implementation, embedding and sustainable operational adoption. This role sits at the centre of that mission. The successful candidate will act as the Transformation Lead across a programme ...

Location: London preferred. Bristol/Manchester considered with mandatory London attendance Tues/Wed. Travel: Approx. two overnight stays per month (expensed). Overview Customer First is a high-profile transformation programme tasked with proving that a new approach to public service transformation can successfully improve customer outcomes … across government. Over a two-year period, the programme must transform four customer facing services from initial exploration and discovery through to implementation, embedding and sustainable operational adoption. This role sits at the centre of that mission. The successful candidate will act as the Transformation Lead across a programme ...

part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé … s. The agency is recognized by the Forrester WaveTM Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world ...

learning models for fraud detection; own their ongoing monitoring and retraining cycles. Design and run experiments to measure the impact of fraud interventions, balancing customer experience against loss reduction. Size fraud typologies across our product lines to inform prioritization and investment decisions. Build and maintain anomaly detection systems … fraud vectors before they scale. Work closely with fraud operations, engineers, product managers, and data analysts to translate model outputs into real-world mitigations. Experience & Background: A strong foundation in statistics with a degree in a quantitative field (Statistics, Mathematics, Engineering, Computer Science, or similar). 3+ years ...

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth … months post go-live), providing effective and comprehensive handovers of those relationships and the affiliated pipelines Skills you need 5+ years of Business development experience, ideally within a more complex Partner/ISV related role Experience sourcing, negotiating and signing sizable Partners up to a senior engagement level ...

challenge at the heart of it: balancing performance, reliability, local complexity, and commercial outcomes in the same system. Small improvements can materially affect customer experience and conversion, while failures are immediately visible. You’ll do well here if you enjoy product infrastructure with clear business impact. This team … technology with business outcomes: Partner closely with Product, Commercial, Risk, Compliance, and regional engineering leaders to ensure platform capabilities directly support Airwallex's growth, customer experience, and regulatory requirements. Who you are We are looking for engineering leaders with deep technical expertise and a strong track record ...

these points sound like you, we want to hear from you! You've got 5 or more years of commercial experience using Laravel. You're passionate about technology and you love solving problems. You enjoy writing consistent, readable and well tested code. You're a self-starter who loves … closely with other members of the engineering team to provide support and guidance. The engineering team works closely with the customer experience (CX) team, so you'll collaborate with them to deliver groundbreaking features our clients need to go about their business. You'll be involved throughout ...

always more we want to achieve. We also know when people need a break and make sure the balance is good and healthy. Experience You have successfully worked in an SRE or DevOps environment where collaboration with other teams is as important as within your own team You possess … blend of experience in Platform and Cloud Engineering (Virtual and Physical hardware, ideally, blended [I|P|S]aaS) and Site Reliability. You understand how to build systems and processes that are reliable and scalable. Focus on Customer Experience: You have a product mindset and recognise the customer ...