351 to 375 of 755 Customer Experience Jobs in London

requirements. Document, manage and maintain functional requirements, user stories and acceptance criteria. Develop current-state and future-state business process maps, user journeys and customer experience flows. Conduct gap analysis to identify opportunities for business, process and system improvements. Support solution design activities, ensuring business requirements are fully … activities. Identify opportunities for process optimisation and automation to improve operational efficiency. Produce project documentation, reports and stakeholder presentations as required. About You Proven experience as a Business Analyst or Process Analyst within business transformation and change programmes. Strong experience gathering, documenting and managing functional requirements, user stories ...

pivotal role in setting the direction of our most ambitious AI initiatives. What you’ll be doing: Innovative R&D: Leverage your extensive experience in Deep learning, NLP, Information Retrieval (IR), LLMs and multimodal AI to design and deploy scalable machine learning solutions for personalized learning and intelligent tutor … roadmaps, and deployment pipelines. What you need to succeed: Academic and professional background: PhD in NLP, IR, Machine Learning, or related fields (or equivalent experience). 8+ years of industry experience, with a strong focus on deep learning-based NLP, LLM continuous pre-training, and IR methods. Scientific ...

reports to the Head of Financial Crime Intelligence Product. What You’ll Do Product Ownership Own the Name Screening & Payment Screening product area across customer onboarding, ongoing monitoring and transactions for clients and counterparties. Define the strategy for your area, ensuring alignment with overall Financial Crime Intelligence Product domain … requirements. Work closely with Engineering on managing vendor integrations, event schemas, data models, and system performance and scalability. What we’re looking for Previous experience in fintech, crypto, payments, regulated financial services. 4+ years’ experience as a Product Manager. 2+ years working on Screening products. Strong understanding ...

capabilities for performance marketing. This role will work closely with the Ecommerce business team and technology teams to deliver data-driven solutions that enhance customer experience and optimize paid media performance. The ideal candidate will have a strong understanding of Ecommerce platforms, that drive subscription services (for finance … automation and mailing products), Customer Data Platforms (CDP), and performance marketing technologies, with a proven ability to translate business needs into actionable technical requirements. and payment industry. Your role in our future: Define and own the Ecommerce product roadmap, aligning with business objectives and customer needs. Collaborate with ...

directly with Sierra to hire for this role. About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

directly with Sierra to hire for this role. About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

directly with Sierra to hire for this role. About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

directly with Sierra to hire for this role. About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

reports to the Head of Financial Crime Intelligence Product. What You’ll Do Product Ownership Own the Name Screening & Payment Screening product area across customer onboarding, ongoing monitoring and transactions for clients and counterparties. Define the strategy for your area, ensuring alignment with overall Financial Crime Intelligence Product domain … requirements. Work closely with Engineering on managing vendor integrations, event schemas, data models, and system performance and scalability. What we’re looking for Previous experience in fintech, crypto, payments, regulated financial services. 4+ years’ experience as a Product Manager. 2+ years working on Screening products. Strong understanding ...

delivers quality. About the role This is a technically advanced, hands-on senior consulting role that will best suit an experienced technical professional, with experience of designing and delivering enterprise-grade Azure Virtual Desktop (AVD) solutions. The role requires consultative approach and the ability to translate customer objectives … Delivery Design, deploy and optimise enterprise Azure Virtual Desktop environments, including host pools, session hosts, application delivery, profiles, image management and operational handover. Translate customer requirements into secure, scalable and supportable AVD designs aligned to Microsoft best practice, customer governance and operational requirements. Implement and integrate core supporting ...

Account Executive London, England, United Kingdom About this position About RudderStack RudderStack helps companies build on top of their own data. Our warehouse-native Customer Data Platform enables engineering, data, and AI teams to collect, unify, govern, and activate customer data while maintaining full ownership and control. … running directly on top of the customer's cloud data warehouse or lakehouse, RudderStack reduces data movement, improves governance, lowers infrastructure costs, and accelerates modern data and AI initiatives. Leading companies including Lovable, Jaguar Land Rover, and Foot Locker trust RudderStack to power mission-critical customer data infrastructure. ...

About us At Sierra, were creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided … values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret ...

partnering directly with Sierra to hire for this role. About us At Sierra, were creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

directly with Sierra to hire for this role. About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

directly with Sierra to hire for this role. About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid … Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. ...

marketing, creative, data, and engineering, and keeping it on track without needing to elevate routine issues upward. Define the strategic direction for site structure, customer journeys, and conversion approach, translating business goals into a clear plan the squad can execute against. Represent the website programme to senior stakeholders – bringing … improvement will work post‐relaunch, handing over a structured, sustainable operating model. Manage risk and trade‐offs across the programme – commercial, technical, brand, and customer experience – and make the calls needed to keep momentum. Build strong working relationships with Brand, Marketing, UX, Engineering, and third‐party partners/ ...

will aid company growth and utilise your knowledge to shape workflows and processes. Key Responsibilities: Project Management and Service Delivery Manage Service Delivery of customer solutions, including engagement with suppliers, ensuring deadlines are met for upcoming events, and permanently deploying solutions. Coordinate the delivery of Telecommunication connectivity from order … ongoing basis, evaluating progress/quality, managing issue resolution, and leading activities required to maintain and complete all project documentation. Knowledge and Experience: Experience and knowledge in Project Management and Service Delivery for either Telecommunications or Sports Broadcast environments. Expert in Office 365 or G-Suite, with excellent ...

product development lifecycle. Salary: Up to 74.53 per hour PAYE Marketing Director Role: Plan and deliver Storefront activity to improve sales, margin and customer satisfaction. Manage onboarding, performance and compliance to maintain Store Front standards. Optimise product listings, descriptions and taxonomy to improve discoverability and client uptake. Develop … implement pricing and promotional strategies to maximise sales and margin. Lead cross-functional projects to improve listing quality, customer experience and fulfilment efficiency. Collaborate with marketing to plan and execute launches, campaigns and promotional calendars. Your Background : Hold a degree in Business, Commerce, Economics or a related discipline ...

product development lifecycle. Salary: Up to £74.53 per hour PAYE Marketing Director Role: Plan and deliver Storefront activity to improve sales, margin and customer satisfaction. Manage onboarding, performance and compliance to maintain Store Front standards. Optimise product listings, descriptions and taxonomy to improve discoverability and client uptake. Develop … implement pricing and promotional strategies to maximise sales and margin. Lead cross-functional projects to improve listing quality, customer experience and fulfilment efficiency. Collaborate with marketing to plan and execute launches, campaigns and promotional calendars. Your Background : Hold a degree in Business, Commerce, Economics or a related discipline ...

part of a fast-moving environment building defensible capabilities to keep Monzo and our customers safe. Our work has a direct impact on customer experience and the company’s bottom line by reducing fraud and scams in financial transactions. Our ML scientists work on problems spanning fraud detection … prevention, transaction monitoring for suspicious activity, customer risk assessment and operational tooling. What you’ll be working on A Lead Machine Learning Scientist is a technical individual contributor (IC) leadership role. You will be expected to leverage deep experience in developing and deploying advanced ML models ...

LotusFlare has always been about making an impact through software products and changing industries for the better by simplifying technology so as to simplify customer experience. Founded by the team that helped Facebook reach over one billion mobile users, LotusFlare was born out of a vision to make … mission now is to design, build and continuously advance a AI-enabled, cloud-native digital commerce and monetization platform that simplifies technology and customer experience to deliver valuable outcomes to enterprises. This platform provides the software product foundation for the company’s main offering, the LotusFlare Digital Network ...

hackajob is partnering directly with JPMorganChase to hire for this role. JOB DESCRIPTION We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers … designers, technologists, and business experts to create customer-focused products and services. Align design and business goals by working closely with leadership across CX, Product leadership, and Marketing. Lead and support discovery, design, and delivery research through workshops, design sprints, and ideation sessions. Advocate for customer-centric design ...

effective storytelling. This role will lead the Content Design for key initiatives within Expedia Group's Loyalty portfolio. As a member of the Experience Design team, you will collaborate globally across Product Design, Content Design, and Research to create cohesive, traveler-centered experiences. The Content Designer will demonstrate strong … your CV. Are you passionate about finding the right content solutions to meet users’ needs using research, data, and empathy? Do you have extensive experience bringing clarity, consistency, and usability to the overall product experience? Are you dedicated to designing experiences that are helpful and human ...

Drive digital, web, demand and pipeline analytics. Build and refine predictive and diagnostic models to support forecasting, targeting, and optimization strategies. Partner with, Sales, Customer Success and Product teams to implement data-informed actions and measure impact. Ensure data integrity, relevance, and timeliness by collaborating with data engineering … Book of Business. Cross-Functional Collaboration: Act as a strategic partner to Marketing, Sales, Product, Finance and IT teams to align initiatives and streamline customer experiences Knowledge and Experience - Legacy Section 5+ Years of professional experience 3+ Years of experience of Marketing Ops/RevOps ...

love to hear from you. What You'll Do Identify Emerging Abuse Proactively identify new fraud patterns, abuse trends, and vulnerabilities across our products, customer journeys, and operational processes. Investigate anomalies, understand attacker behaviours, and translate observations into actionable mitigation strategies. Continuously scan for evolving risks, whether driven … loopholes, technological change, or new product launches. Build the Strategy Define the roadmap for emerging fraud prevention across the business. Prioritise risks based on customer impact, financial exposure, operational complexity, and strategic importance. Develop business cases that influence investment in tooling, automation, machine learning, and product improvements. Turn Insights ...