151 to 175 of 2,208 Customer Experience Jobs in the UK

About the Role Location: Paddington or Newbury (Hybrid) Digital & IT is a strategic business capability enabling Vodafone to deliver innovative digital products, services, and customer experiences at scale. Achieving this requires an end-to-end, data-led approach across customer journeys, IT systems, and network domains.The Digital … responsible for establishing data as a strategic product and trusted asset, supporting Vodafone's digital transformation ambitions while ensuring regulatory compliance, operational excellence, and customer confidence. The role is accountable for defining, governing, and delivering end-to-end data, analytics, architecture, and AI capabilities across Digital & IT.Operating at enterprise ...

Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to customers in line with the scope of our support contracts. Working for designated accounts within Managed Services, they ensure that business as usual activity is delivered within agreed service … needs and priorities for their designated Customers and effectively communicating that internally Delivery of a high-quality service and high levels of customer satisfaction with our provision – avoiding or minimise complaints about service delivery Responsibilities: Take ownership and act as a Customer liaison between designated Customers and support ...

needs and priorities for their designated Customers and effectively communicating that internally Delivery of a high-quality service and high levels of customer satisfaction with our provision – avoiding or minimise complaints about service delivery Responsibilities: Take ownership and act as a Customer liaison between designated Customers and support … necessary Retain ownership of recovery-related responsibilities for designated accounts, while taking increased ownership of account management activities, ensuring continuity of service, effective customer engagement and alignment between operational delivery and wider account objectives. Lead service recovery and Return-to-Green activities where required, while maintaining oversight ...

This is a rare opportunity to shape the technology strategy behind a large-scale ecommerce and cross-channel business, leading the architecture direction for customer-facing platforms and digital experiences that serve millions of customers. If you're an experienced Enterprise, Domain or Lead Architect with a strong eCommerce … background and a passion for customer experience, digital transformation and architecture leadership, this is an opportunity to make a genuine strategic impact. The Opportunity As Group Architect (eCommerce) , you'll own the architecture vision, roadmap and technology direction across the customer and cross-channel portfolio. Working closely ...

prioritising work based on business goals. They act as the primary liaison between stakeholders and delivery teams, ensuring the product meets user/customer needs and delivers optimal value. Product Owners are responsible for developing a roadmap and driving execution of their product area/sub-journey, applying continuous … include: Experience managing IAM products built on Ping Identity, Open Policy Agent or similar platforms and engines Background in customer experience (CX) design, user research, and data-driven product decision making with strong analytical skills Understanding of regulatory requirements and compliance frameworks relevant to identity and authentication ...

Support delivery of major mobile application releases Contribute to engineering best practices, CI/CD and automation Collaborate with cross-functional teams to improve customer experience and platform performance Essential Skills & Experience Strong commercial experience with Java Proven experience building microservices architectures Strong API development … integration experience Experience working within AWS cloud environments Background in financial services , retail banking, payments or cards Experience delivering customer-facing digital products Knowledge of modern software engineering practices, testing and DevOps Desirable Experience Payments, cards or acquiring platforms Click to Pay implementations Apple ...

Company DescriptionCompany DescriptionOrganizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. … organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around ...

## AI Customer Success StrategistApply: Hybrid: London, United Kingdom: Full time: Posted Today: R35473## Job Description## **Why This Role? Why Now?**Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. As visionary architects … long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention—while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery ...

operations and help enterprises accelerate innovation and reduce risk. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify … collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary: The Customer Architect has a passion for fostering strong customer relationships and maximizing customer experience. This dynamic role combines industry expertise with technical knowledge to ensure ...

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. As digital pioneers with 20,000 people and 53 offices around the globe, our experience spanning technology, data sciences, consulting and customer obsession – combined with our culture of curiosity and relentlessness – enables us to accelerate our clients’ businesses through designing the products and services their customers truly value. Publicis Sapient is the digital business transformation hub of Publicis Groupe. For more information, visit ...

services they deliver. As the Dynamics 365 Platform Lead , you will own the end-to-end architecture and design for Dynamics 365 (Customer Service, Field Service) and Power Platform (Power Apps, Power Automate) including Co-pilot within these services. You will also establish and maintain platform governance, including standards … managing technical teams and third-party suppliers. Desirable: Experience within the housing, public sector, or regulated industries. Knowledge of customer experience (CX) and digital engagement platforms. Use of Co-pilot/AI within the Dynamics/Power Platform stack Experience with data and analytics integration (Power ...

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Overview At Publicis Sapient, we help our clients with ...

Service Delivery Manager (D365 & M365) Remote | Unlimited Holiday | Own the customer experience — driving value, retention, and growth. Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With … excellence underscores our mission to make a positive impact in the tech industry. Role Overview: This role exists to ensure our customers consistently experience the value of working with Infinity - not just through stable services, but through proactive delivery that drives trust, retention, and expansion. ...

Service Delivery Manager (D365 & M365) Remote | Unlimited Holiday | Own the customer experience — driving value, retention, and growth. Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With … excellence underscores our mission to make a positive impact in the tech industry. Role Overview This role exists to ensure our customers consistently experience the value of working with Infinity - not just through stable services, but through proactive delivery that drives trust, retention, and expansion. ...

services they deliver. As the Dynamics 365 Platform Lead , you will own the end-to-end architecture and design for Dynamics 365 (Customer Service, Field Service) and Power Platform (Power Apps, Power Automate) including Co-pilot within these services. You will also establish and maintain platform governance, including standards … managing technical teams and third-party suppliers. Desirable: Experience within the housing, public sector, or regulated industries. Knowledge of customer experience (CX) and digital engagement platforms. Use of Co-pilot/AI within the Dynamics/Power Platform stack Experience with data and analytics integration (Power ...

walks of life and so do our people. We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions - all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love. We work at pace … Great Place to Work UK for seven consecutive years - most recently ranked 29th nationally, jumping 71 places in a single year. ROLE PURPOSE Customer Experience and Operations owns the customer's whole relationship with Homeprotect: everything a customer touches, and everything our people use to help ...

delivery function. The role will drive process standardisation, resource management, escalation handling, and continuous improvement initiatives. You will work to optimise operational efficiency, enhance customer satisfaction and ensure service excellence through industry best practices. With a proven background in MSP and experience in a leadership position you will … looking for a challenge to develop and demonstrate your experience further. Youll be comfortable managing complex requirements and know the value of being involved at all levels to demonstrate a thorough understanding of the opportunities to improve automation and customer experience. Resource management experience is advantageous. Drive ...

About People's Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled … Product Manager, who owns product strategy and roadmap prioritisation, the Product Owner leads the discovery, definition and delivery of roadmap initiatives. They balance customer, business, technical and regulatory requirements to ensure solutions deliver agreed outcomes. Acting as the key link between business stakeholders and delivery teams, the Product Owner ...

tools and skills to perform at their best, is at the heart of what we do! We're growing and looking for a Customer Success Manager to join our close-knit team, reporting to the Head of Sales & Marketing. This is a key role focused on building lasting relationships … investment by understanding their business, providing expert guidance, solving challenges and supporting them to achieve their goals. Through proactive relationship management, you'll drive customer satisfaction, retention and growth, while identifying opportunities to strengthen partnerships and deliver an exceptional customer experience. If you enjoy building trusted relationships, solving ...

Customer Success Account Manager Department: Customer Success Employment Type: Full Time Location: London Description The Customer Success Account Manager (CSAM) is a dynamic role dedicated to actively engaging with end-user customers, validating the value of our solutions, and driving sustainable growth through strategic expansion. This … exciting opportunity to own your account strategy, build meaningful connections with executives and users, and deliver measurable impact. You will gain deep experience that prepares you to accelerate your career and pursue future leadership opportunities in customer experience or sales. Key Responsibilities Strategic Account & Revenue Ownership ...

closely with the Journey Lead along with key stakeholders from Proposition, Operations, Distribution, Marketing and Technology to drive capability development in support of excellent customer experience. The Product Owner manages the scrum team delivery of supporting capabilities needed for execution of the roadmap, driving feature definition and keeping … UnumOnline or Help@Hand. You'll lead the product backlog, drive delivery through Agile teams and champion innovation to shape a market-leading digital customer experience. This role will focus on our customer facing digital asset, Help@Hand, so experience as a Product Owner for applications within ...

mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job Summary The Customer Success Manager is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews. This role involves serving as a Subject Matter Expert, building strong customer relationships, and collaborating with internal teams to align offerings with customer objectives. The Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … switches, wireless infrastructure, and network security controls. Investigate and respond to security incidents, suspicious activity, phishing reports, and endpoint security alerts in accordance with customer procedures. Ensure service requests, incidents, changes, and problem records are managed in line with agreed SLAs and ITIL best practices. Create and maintain high ...

Role: Lead AI Solution Architect (Customer) Team: Song AI & Data – AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Manager (L7) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate efficiently and sustainably through the unlimited potential of imagination, technology and intelligence. Visit us at: https://www.accenture.com ...

partners. The role will work closely with AI Commercialisation Strategists, researchers, engineers, industry stakeholders and programme partners to understand business challenges, assess market and customer opportunities, define and validate potential AI use cases, and translate business needs into clear requirements that can inform research, product development and commercialisation activity. … assess and validate the potential business and commercial value of priority opportunities. Gather and analyse quantitative and qualitative evidence to establish current-state baselines, customer need and expected benefits. Assess and quantify potential benefits including cost reduction, operational efficiency, customer experience, risk reduction, revenue generation and other ...