151 to 175 of 2,507 Customer Experience Jobs in the UK

prevention and detection capabilities across AML, KYC/CDD, sanctions screening, transaction monitoring, and fraud controls. You will act as the voice of the customer and develop profitable products that provide customer value, ensuring controls are effective and defensible without creating unnecessary friction. Utilising your deep understanding … will partner closely with Engineering, Operations, Compliance, and Risk to deliver scalable, resilient, high-quality products that meet regulatory expectations and support strong customer outcomes. This role requires striking the right balance between robust regulatory compliance, customer experience, and commercial outcomes. Our Product team ...

prevention and detection capabilities across AML, KYC/CDD, sanctions screening, transaction monitoring, and fraud controls. You will act as the voice of the customer and develop profitable products that provide customer value, ensuring controls are effective and defensible without creating unnecessary friction. Utilising your deep understanding … will partner closely with Engineering, Operations, Compliance, and Risk to deliver scalable, resilient, high-quality products that meet regulatory expectations and support strong customer outcomes. This role requires striking the right balance between robust regulatory compliance, customer experience, and commercial outcomes. Our Product team ...

trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. … customers to source effectively, stock efficiently, sell profitably and service competitivelyKlipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited ...

seeking a Ticketing Systems Lead to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other … that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems and field devices ...

Company DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow … than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.Job DescriptionThis role is to support growth and customer retention across Europe and will be responsible for a portfolio of our strategic enterprise customers. The primary objective of the role is to help ...

digital experiences. You will work within cross-functional Agile teams, collaborating closely with Product Managers, Business Analysts, Engineers, Researchers and stakeholders to solve complex customer problems and deliver exceptional user experiences across web and mobile platforms. The successful candidate will have experience working within regulated financial services environments … comfortable navigating complex customer journeys, business requirements and technical constraints. This role would suit a Senior UX Designer who enjoys solving complex problems, working in Agile environments, and designing impactful digital experiences within banking and fintech organisations. Key Responsibilities User Experience Design Lead UX activities across ...

talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year.The Client Partner position … role within the Brillio Customer Success team for the United Kingdom, responsible for driving sales and business development strategies, and executive relationships for Life Sciences Clients. In this role, the Partner will be responsible to drive superior customer experience and revenue growth. The position also requires working ...

CX Delivery Consultant, Song Service CL9 - Consultant London, Manchester, Edinburgh We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world … clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. As an AI CX Delivery Consultant in Accenture Song Service, you will design and build agentic experiences to production, working at the intersection of CX strategy and engineering ...

About the Role Location: Paddington or Newbury (Hybrid) Digital & IT is a strategic business capability enabling Vodafone to deliver innovative digital products, services, and customer experiences at scale. Achieving this requires an end-to-end, data-led approach across customer journeys, IT systems, and network domains.The Digital … responsible for establishing data as a strategic product and trusted asset, supporting Vodafone's digital transformation ambitions while ensuring regulatory compliance, operational excellence, and customer confidence. The role is accountable for defining, governing, and delivering end-to-end data, analytics, architecture, and AI capabilities across Digital & IT.Operating at enterprise ...

IRIS Software Group, we’re dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UK’s largest private software companies. We support over 100,000 businesses, helping them streamline their … operations with cutting-edge technology. The Role: We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will ...

Come build the future of Amazon Customer Service (CS) with us. Quality & Escalations (Q&E) vision is to deliver exceptional customer experiences which restore customer trust through continuous inspection, innovation, and improvement. Q&E exists to provides Tier 2 support to frontline teams when the ‘Andon cord … raised on customer experience issues. We resolve customer escalations across all sources while focusing on identifying and eliminating their root causes. We design and implement frameworks to measure service quality and leads technology and programmatic initiatives to continuously improve the quality of service across all CS interactions ...

Company DescriptionCompany DescriptionOrganizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. … organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around ...

This is a rare opportunity to shape the technology strategy behind a large-scale ecommerce and cross-channel business, leading the architecture direction for customer-facing platforms and digital experiences that serve millions of customers. If you're an experienced Enterprise, Domain or Lead Architect with a strong eCommerce … background and a passion for customer experience, digital transformation and architecture leadership, this is an opportunity to make a genuine strategic impact. The Opportunity As Group Architect (eCommerce) , you'll own the architecture vision, roadmap and technology direction across the customer and cross-channel portfolio. Working closely ...

Overview We're looking for an experienced Adobe Experience Platform (AEP) Audience Manager to join a growing Customer Data & Activation team. This is a hands-on technical role focused on building, managing and optimising customer audiences within Adobe Experience Platform (AEP) and Real-Time Customer Data Platform (RT-CDP). Working across a modern Adobe MarTech ecosystem, you'll build audience solutions, manage customer identities and profiles, support data ingestion, and enable audience activation across digital and marketing channels. This role is ideal for professionals with experience in AEP, MarTech Engineering, Solution ...

trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. … solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Now we're looking for a Customer Success Manager to take ownership of a portfolio of customers and become a strategic partner in their long-term success. This isn't a role ...

Company DescriptionOrganizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel … organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around ...

Analytics function, aligned closely with the UK Retail Office. This role plays a key part in delivering meaningful insight across broking performance, operational efficiency, customer outcomes, and customer experience, supporting performance improvement, Consumer Duty obligations, and ongoing change initiatives.Role Context The role sits within a central operations … provides a single view of operational performance across UK Retail. The successful candidate will work closely with Broking Operations, Sales, Proposition, Centres of Excellence, Customer Experience, and platform teams to ensure insight is accurate, actionable, and operationally relevant. Key Responsibilities • Deliver timely analysis on broking performance, productivity, handling ...

growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Join Anthropic's Customer Success team as an EMEA based Customer Success Manager as we pioneer the future of enterprise AI adoption. As a Customer Success … value as a business. As one of our early CSMs in EMEA, you’ll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic’s brand in a high-growth market. You’ll operate with significant autonomy while maintaining strong alignment with global teams ...

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. As digital pioneers with 20,000 people and 53 offices around the globe, our experience spanning technology, data sciences, consulting and customer obsession – combined with our culture of curiosity and relentlessness – enables us to accelerate our clients’ businesses through designing the products and services their customers truly value. Publicis Sapient is the digital business transformation hub of Publicis Groupe. For more information, visit ...

Amazon Payment Acceptance & Experience Team is responsible for how Amazon's customers pay across Amazon's sites and services around the globe. In this role, you will deliver best-in-class customer payment experiences while driving meaningful change in the payments industry — combining deep customer obsession with … forward-looking, AI-native approach to product development.You will bring your experience to bear on innovative, customer-focused payment solutions that create truly local paying experiences for Amazon's customers. Leveraging AI tools and data-driven insights, you will accelerate discovery, sharpen decision-making, and raise ...

prevention and detection capabilities across AML, KYC/CDD, sanctions screening, transaction monitoring, and fraud controls. You will act as the voice of the customer and develop profitable products that provide customer value, ensuring controls are effective and defensible without creating unnecessary friction. Utilising your deep understanding … will partner closely with Engineering, Operations, Compliance, and Risk to deliver scalable, resilient, high-quality products that meet regulatory expectations and support strong customer outcomes. This role requires striking the right balance between robust regulatory compliance, customer experience, and commercial outcomes.Our Product team is at the heart ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account RelationshipsHelp Some of the UK's Biggest Employers Transform Employee RelationsDo you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges Are you CIPD Level 5 qualified or above, with 5+ … years’ experience across employee relations, HR or people advisory, and have a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally ...

eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.Fresh vision. Real impact. Come build it with us.Job DescriptionFreshworks is looking for an exceptional addition to our Customer Success team in London. Being a customer champion is part of our culture and a guideline for anything we do. ...

Customer Experience Optimisation Manager Remote (UK) | 2 Days Per Month in Essex (London Zone 6) Up to £60,000 + 15-20% Discretionary Bonus Intro An exciting opportunity to join one of the UK's leading travel insurance groups as they continue their international expansion. This role offers … full ownership of the end-to-end customer journey, leading CRO strategy, experimentation and digital optimisation across multiple consumer brands. THE COMPANY Our client is an award-winning travel insurance group that has helped over 30 million customers since launching in 2000. With operations across the UK and Australia ...

looking for a highly organised, commercially minded Online & Operations Executive to join their close-knit team and play a key role across eCommerce, customer experience and day-to-day business operations . This is a fantastic opportunity for someone who enjoys variety, takes ownership and wants to make … growing, entrepreneurial business. The Opportunity Reporting into the wider team, you'll become a key operational link across the business, ensuring that the online customer journey, orders, fulfilment, returns, repairs and customer experience all run smoothly. You'll work closely with the workshop, fulfilment and logistics teams ...