176 to 200 of 2,208 Customer Experience Jobs in the UK

Account Manager – Techtelligence We’re looking for a commercially minded, proactive and customer‐focused Account Manager to join Today Digital and support the growth of our Techtelligence product. This is an exciting role for someone who enjoys working with customers, understanding their goals, and helping them get real value … discounts + more What You’ll Be Doing Sales Support & Product Demos – work closely with the Commercial team to support the sales process; join customer calls and product demos; tailor demos around each prospect’s market, target accounts, competitors, campaigns and commercial priorities; answer questions during the sales process ...

built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute … delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape ...

solutions provider in Borehamwood seeks a Head of Customer Experience to drive customer satisfaction and retention. The ideal candidate will lead CX strategy, enhance customer journeys, and address churn through data-driven insights. A strong background in the technology sector and experience with customer ...

scale transformation programme within a complex organisation with a significant presence across Scotland and the UK. This is a major transformation initiative covering technology, customer journeys, ways of working and organisational culture. The organisation is investing heavily in modernising how it operate, introducing new technology with the customer experience in mind while supporting its people through a significant period of change. You'll join an established Business Change function and work alongside project teams, senior leaders and a wide range of stakeholders to make sure transformation is successfully adopted and embedded across the organisation. The Company ...

best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets … Success Plan provides enterprise customers with Salesforce's highest level of strategic partnership, technical expertise, and proactive support. We are looking for a Senior Customer Success Manager (CSM) to partner with nonprofit and NGO customers, helping them maximize the value of their Salesforce investment. In this role, you will ...

Lead Service Designer - Digital Customer Experience London | Hybrid Permanent Opportunity £70,000-£85,000 + Benefits Lead the vision. Shape the experience. Make an impact. Exciting projects with both Public Sector & Government Clients! We're looking for an experienced Lead Service Designer to join a growing Digital Customer Experience practice, leading high-profile transformation programmes and shaping the future of digital services. This is a fantastic opportunity to combine strategic leadership with hands-on design , working with senior stakeholders and multidisciplinary teams to turn complex challenges into innovative, user-centred and scalable solutions. What will ...

Role: Lead AI Solution Architect (Customer) Team: Song AI & Data – AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Manager (L7) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate efficiently and sustainably through the unlimited potential of imagination, technology and intelligence. Visit us at: https://www.accenture.com ...

Customer Operations and Communications Product Manager London LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. … these services through the LHV App, enabling secure account opening and management. Role Purpose Own and evolve the platforms, processes and tooling that support customer operations and communications across the bank, spanning Salesforce, customer support tooling, telephony and communications delivery. Define and drive product direction across these areas ...

Desk Manager – MSP - £60K - £70K – Berkshire Berkshire | £65,000–£75,000 + Benefits Service Desk Leadership | MSP | ConnectWise/PSA | Service Transformation | AI & Automation | Customer Experience Are you currently leading a Service Desk within an MSP and feel ready to take complete ownership of a service operation? Perhaps … more than keeping the lights on and managing tickets. You'll take ownership of the Service Desk offering, setting direction across people, process, systems, customer experience, reporting, automation and continuous improvement. You'll be expected to look at the operation and ask: What can we improve? What should ...

Desk Manager – MSP - £60K - £70K – Berkshire Berkshire | £65,000–£75,000 + Benefits Service Desk Leadership | MSP | ConnectWise/PSA | Service Transformation | AI & Automation | Customer Experience Are you currently leading a Service Desk within an MSP and feel ready to take complete ownership of a service operation? Perhaps … more than keeping the lights on and managing tickets. You'll take ownership of the Service Desk offering, setting direction across people, process, systems, customer experience, reporting, automation and continuous improvement. You'll be expected to look at the operation and ask: What can we improve? What should ...

Role: Lead AI Solution Architect (Customer) Team: Song AI & Data – AI & Modelling Craft, UK&I Location: London/Manchester Career Level: Manager (L7) We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate efficiently and sustainably through the unlimited potential of imagination, technology and intelligence. Visit us at: https://www.accenture.com ...

execute the product strategy that enables customers to onboard, configure, manage, and optimise their use of APEXX services independently, creating a scalable self-service experience that gives customers greater control and accelerates time-to-value. This is a highly cross-functional role working across Product, Engineering, Design, Commercial, Customer Success, and Compliance to create scalable digital experiences that improve customer satisfaction and business efficiency. You will own the end-to-end onboarding journey - from account creation and KYC/KYB orchestration to payment provider configuration, user management, and self-service administration - as part of a broader vision ...

power of data. We have an amazing team of 25,200 people in 32 countries. Job DescriptionWe're looking for a commercially minded, customer-focused analytics leader to head up our Product Analytics function. This is a high-impact leadership role partnering with Product leadership to shape data-driven … consumer products. You'll own the Product Analytics strategy, roadmap and delivery, using predictive modelling, experimentation, behavioural insights and AI-driven decisioning to optimise customer journeys, accelerate product innovation, personalisation, and maximise customer engagement, personalisation, retention and lifetime value. You'll lead a high-performing team while ensuring ...

Customer Success Manager Warrington (Hybrid 3 days office/2 days home) Travel to London once per month (fully expensed) Competitive Basis Salary (DOE) + Benefits Join one of No.1 Great Places to Work Talos360 is one of the UK's leading HR technology providers, helping organisations attract, hire … experiencing significant growth and now support over 900 organisations across the UK. Due to continued expansion, we are looking for a Customer Success Manager to join our growing team. This role will play a key part in supporting and developing customers using Talos Perform, our performance management platform, while ...

product transformation. The role will support a portfolio of digital services used by customers internationally, providing analysis and actionable insight to improve product performance, customer experience and commercial outcomes. This is a hands‐on analytical position rather than a leadership role. The successful candidate will combine strong … result. Key Responsibilities Develop and maintain SQL queries and analytical datasets. Build, maintain and improve Power BI dashboards and reporting. Analyse product performance, customer behaviour and commercial outcomes. Analyse customer journeys, acquisition, engagement and retention. Evaluate the performance of digital products, services and new features. Analyse marketing activity ...

Associate Account Manager, you will be working with a team of account managers across different market segments and be responsible for delivering an outstanding customer experience. Your role will be to assist customers with product related configuration queries, troubleshooting and resolving issues. You will partner closely with our global … Product, Finance, Operations and Travel Experience teams to ensure we are delighting our customers and helping them achieve their goals. We are looking for individuals who have a passion for customer success and account management, embody a "go- getter" attitude, can communicate effectively and thrive in a fast ...

Business Stakeholders, Solution Architects, Developers, QA, and operational teams, you will analyse business needs and translate them into high-quality functional requirements that support customer lifecycle management and workflow automation. You will be responsible for analysing and improving end-to-end business processes across customer onboarding, customer servicing, financial crime, and operational processes. This includes defining business requirements, optimising customer journeys across multiple channels, and ensuring solutions improve operational efficiency, enhance the customer experience, and meet regulatory and compliance requirements. Working collaboratively across business and technology teams, you will help deliver scalable, customer ...

build, and scale modern digital commerce ecosystems, embedding Generative AI and Agentic AI into commerce to enable real-time personalisation, autonomous merchandising and intelligent customer engagement at scale. We are entering an exciting era of agentic commerce, where new AI channels, AI agents and enhanced customer experiences … Contribute to Accenture's external market presence through thought leadership, industry perspectives and client-facing assets focused on commerce, AI and agentic commerce. Required Experience: Approximately 7-10 years of professional experience in consulting, ecommerce, digital commerce or commerce transformation roles. Strong experience defining and delivering commerce ...

unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join … mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. Kraken Customer What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through ...

customers discover, engage with and buy from Croda.You will play a pivotal role in shaping our digital ecosystem, drivinginnovation and helping us create seamless, customer-centric experiences thatsupport business growth. Who We’re Looking For: Strong B2B eCommerce experience, leading digital experience and customer engagement strategies … within complex organisations A deep understanding of user experience, customer journeys, digital marketing and content effectiveness Experience developing digital roadmaps and translating vision into actionable initiatives The ability to influence senior stakeholders and build alignment across diverse teams Knowledge of website technologies, CMS platforms and digital ecosystems ...

About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking … Success Plan provides enterprise customers with Salesforce’s highest level of strategic partnership, technical expertise, and proactive support. We are looking for a Senior Customer Success Manager (CSM) to partner with nonprofit and NGO customers, helping them maximize the value of their Salesforce investment. In this role, you will ...

power of data. We have an amazing team of 25,200 people in 32 countries. Job Description We're looking for a commercially minded, customer-focused analytics leader to head up our Product Analytics function. This is a high-impact leadership role partnering with Product leadership to shape data … consumer products. You'll own the Product Analytics strategy, roadmap and delivery, using predictive modelling, experimentation, behavioural insights and AI-driven decisioning to optimise customer journeys, accelerate product innovation, personalisation, and maximise customer engagement, personalisation, retention and lifetime value. You'll lead a high-performing team while ensuring ...

power of data. We have an amazing team of 25,200 people in 32 countries. Job Description We're looking for a commercially minded, customer-focused analytics leader to head up our Product Analytics function. This is a high-impact leadership role partnering with Product leadership to shape data … consumer products. You'll own the Product Analytics strategy, roadmap and delivery, using predictive modelling, experimentation, behavioural insights and AI-driven decisioning to optimise customer journeys, accelerate product innovation, personalisation, and maximise customer engagement, personalisation, retention and lifetime value. You'll lead a high-performing team while ensuring ...

lead Professional Services across EMEA. You will own the regional services business and guide a team responsible for shaping, selling, and delivering high‐value customer engagements. You will evolve our services model toward AI‐enabled, outcome‐driven engagements. That means starting with the customer’s business goals, defining … realize value faster while building a scalable, high‐quality, and financially healthy services organization. You will partner closely with Sales, Product Management, Engineering, Finance, Customer Success, and global Professional Services leaders. You’ll bring customer needs into the company, help shape the solutions we take to market ...

food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com . We are looking for a Senior Customer Success Manager, Enterprise, to drive adoption and maximize the value of the Yext platform with a strong commitment to learning. You will be responsible … teams. What You’ll Do Manage a portfolio of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction Be a trusted Partner: Build and maintain strong relationships with Yext customers, serving as their primary point of contact for all post-sales activities. ...