126 to 150 of 813 Customer Experience Jobs in the UK

serve as one of our clients’ trusted advisors, assisting our senior client facing leaders in defining, articulating, and executing ETRM product strategy that transforms customer experience and business outcomes. As a Senior Product Manager, you will collaborate with clients and our engineering teams in the energy and commodities … trading space, driving transformation by understanding business and end‐customer needs and continuously delivering value through rapid release cycles and iterative feedback. Responsibilities Your Impact Partner with clients to articulate business goals and value pools from which we can shape product propositions that provide transformative business outcomes or customer ...

internal systems or enterprise IT role. The organisation is investing heavily in a modern, product-led digital platform focused on user experience, scalability, and long-term product growth. They are looking for a Senior Digital Team Lead to lead multidisciplinary delivery teams end-to-end and help shape … with direct line management responsibility, rather than a hands-off technical lead position. You will be responsible for leading the delivery of a greenfield, customer-facing web product within a modern Microsoft cloud environment, working closely with engineering, UX/UI, and wider stakeholders across the business. The successful ...

do. Surrounded by some of the best digital specialists in the industry, you’ll bring your own ideas to the business to shape the experience of our customers as part of a forward-thinking team. A large-scale Digital Transformation is underway, and we are recruiting a Digital Portfolio … responsible for shaping, governing, and driving execution across multiple business domains, ensuring investments deliver measurable outcomes and support the evolution of operating models, customer experience, and organisational capability. The role requires strong portfolio expertise, commercial acumen, strategic thinking, and the ability to influence across senior leadership and cross ...

developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem … opportunities for service improvement. Duties include: Support the team to meet and achieve our key performance indicators and service levels. Produce and analyse customer facing reports, transforming data into clearly presented documents, providing details on service quality, customer experience and trends. Line management and development for Support ...

full buy cycle. With the role newly created, you will have a blank slate to build best-in-class merchandising operations and directly impact customer experience, NPS performance, and commercial results. The Company They are a global retail brand recognised for premium product and a strong digital vision. … organisation is investing heavily in elevating customer experience and ensuring digital insights sit at the heart of buying, planning, and trading decisions. You will join a collaborative environment where digital performance is highly visible, and your recommendations directly shape commercial strategy. With a new Merch Ops structure ...

commercially minded Ecommerce Executive to support online trading activity across multiple websites and key retail partners. This role is ideal for someone with experience in e-commerce, digital merchandising or online trading who enjoys working in a fast-paced environment and using data-driven insights to improve online performance … customer experience. Job Title: Ecommerce Executive Location: Camberley Salary: Up to £35,000 depending on experience Key Responsibilities Managing website content, landing pages, banners and promotional activity Monitoring website performance and identifying opportunities to improve conversion and engagement Supporting online trading plans, reporting and promotional campaigns Acting ...

leading customer experience software provider in Greater London seeks a Principal Solutions Consultant to architect transformative AI-powered customer experience solutions. This role will involve leading complex technical engagements and presenting strategies to C-suite stakeholders. Candidates should have over 7 years of presales experience ...

differences and encourage BANDmates to be their authentic selves. #jointheband What We Are Looking For: We are seeking a seasoned commercial professional with deep experience across the contact centre and communications technology ecosystem. The successful candidate will bring established credibility with MSPs, platform providers and enterprise stakeholders, along with … someone who enjoys working across ecosystems, building trusted relationships and shaping opportunities alongside partners, while maintaining the enterprise credibility required to influence large customer engagements. What You'll Do: Acquire and develop strategic relationships across the MSP and CCaaS partner ecosystem, strengthening Bandwidth’s position within the contact centre ...

Responsibilities Lead, coach, and develop a team of NOC engineers Oversee daily operations (tickets, incidents, escalations) Drive SLA performance and structured processes Improve customer experience and communication Ensure smooth handovers and operational continuity Produce operational and service reports Embed best practices and support new tools/systems Skills … Experience Experience in a NOC, MSP, ISP, or service operations environment Proven team leadership/mentoring experience Strong understanding of incident management and SLAs Customer-focused with excellent communication skills Organised, process-driven, and able to manage multiple priorities Technical: Understanding of network operations/connectivity ...

Responsibilities Lead, coach, and develop a team of NOC engineers Oversee daily operations (tickets, incidents, escalations) Drive SLA performance and structured processes Improve customer experience and communication Ensure smooth handovers and operational continuity Produce operational and service reports Embed best practices and support new tools/systems Skills … Experience Experience in a NOC, MSP, ISP, or service operations environment Proven team leadership/mentoring experience Strong understanding of incident management and SLAs Customer-focused with excellent communication skills Organised, process-driven, and able to manage multiple priorities Technical: Understanding of network operations/connectivity ...

role for an experienced Customer Relations Executive has become available due to internal progression and continued growth. This is a busy and fast paced customer experience team, supporting customers over the phone, via email and live chat in an office based environment where you’ll be focused … handling customer queries, complaints and aftercare cases. You will manage multiple cases at any one time, liaising with internal teams and customers to ensure issues are resolved in a timely and professional manner. The product is technical, requiring strong attention to detail, clear communication and excellent organisation. This Customer ...

Account Manager. Key Account Manager, Account Manager, Customer Account Manager, Client Manager. An experience Account Manager who thrives on building long-term partnerships and delivering real commercial value for clients. Working for a market-leading technology provider that supplier digital and hardware solutions across the Hospitality sector. Helping … some of the UKs best-known hospitality brands improve customer experience, speed of service and sales performance. Role created due to growth, excellent long-term prospects within the business in a market that is performing really well. Depending on experience level - £50,000 - £60,000 This ...

Solutions (LifeLock & MoneyLion) . You will sit at the intersection of strategy, customer insight and stakeholder leadership – connecting the dots between research, analytics, CX, market trends and commercial performance to answer the big strategic questions that shape our brands, products and growth strategy. You will frame and scope … decisions through a customer lens. 2. Turning insight into decisions & action Synthesize insights from multiple sources – market and brand research, UX/CX insight, analytics, segmentation, commercial performance, external trends – into joined‐up, decision‐ready stories. Develop clear “so what/now what” narratives and compelling presentations, workshops ...

exciting opportunity has arisen to join a leading organisation delivering large-scale digital transformation within the customer experience space. This role sits within a high-performing technology team focused on modernising cloud contact centre platforms for a major financial services environment. As an AWS Connect Engineer, youll play … contact centre, leveraging the latest capabilities across the AWS ecosystem. This is a hands-on position where youll build intelligent, scalable solutions that enhance customer interactions through AI, automation, and real-time analytics. Youll be working on complex, high-impact systems that directly influence customer experience ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers … environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management ...

impact as we build for the long term. About the role: Samsara is seeking an experienced Engineering Manager to join our growing Developer Experience organization. In this role, you will lead the Operational Excellence and Release Management teams, responsible for building and scaling the core tooling that powers Samsara … Connected Operations Cloud. This work sits on the critical path of both product velocity and customer experience. Every Samsara customer depends on the reliability, performance, and safety of our platform, and every engineer and product manager relies on your teams’ systems to build, deploy, and operate services with ...

fast-growing UK technology business specialising in cloud communications, customer engagement platforms and AI-driven solutions is looking for a commercially minded and technically hands-on CTO to lead its next phase of growth. This is a senior leadership role for someone who can shape technology strategy, build scalable … commercial leadership to bring innovative solutions to market. The business operates within the UCaaS, CCaaS and CPaaS space, delivering advanced cloud-based communication and customer engagement solutions using modern cloud infrastructure, AI technologies and secure payment integrations. The Role You will take ownership of the company’s technology vision ...

ORACLE APPLICATION DEVELOPER £40-60k salary Oracle CX Sales/ERP/Finance/HR projects Hybrid working - Lincolnshire office with flexibility around travel Oracle Fusion/EBS/PL/SQL environment ABOUT THE CLIENT We're working with an established technology business delivering digital transformation and enterprise … broad client base. Due to continued growth, they're looking to add an experienced Oracle Application Developer to support a range of Oracle CX, ERP, Finance, and HR system projects. THE BENEFITS £40-60k salary Flexible hybrid working Long-term project pipeline Exposure to enterprise Oracle environments Supportive technical ...

exciting opportunity to work as a Renewal Specialist Apprentice. As part of your role, you will be responding to customer enquiries, serving as the primary point of contact, support testing, iteration, & much more, if you are interested, apply today! Role Own and manage the renewal process for assigned customer segments Respond to customer enquiries related to renewals, including contract terms, pricing, billing, and renewal timing Manage cancellation requests and support save motions in partnership with internal stakeholders Ensure renewal documentation and system records are accurate and up to date Execute renewal workflows in alignment with company policies ...

Beach! Since 2003, we've been rewriting the rules of how people discover, book, and experience their perfect getaway. What started as connecting people to short‐haul beach holidays has evolved into something much bigger – premium beach destinations, long‐haul adventures, and vibrant city breaks – and that’s just … availability. Our systems sit behind hundreds of thousands of searches every day and operate in a domain where scale, data freshness, supplier reliability and customer experience are deeply connected. Our mission is deliver the best hotel choice, availability and value through scalable and intelligent acquisition platforms. This ...

encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP … that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With ...

Customer Analytics Manager (Contract) £400 per day (Outside IR35) 3-month Contract London Hybrid - 4 days in the office (Mon-Thurs) This short-term contract offers the opportunity to take ownership of pricing and customer analytics within a highly consumer-focused environment. You will work hands-on with … data to influence commercial decisions, operating at pace within a business where customer behaviour and pricing performance are critical. The Company They are a well-established, consumer-facing organisation operating at scale within a fast-moving B2C environment. Customer experience, pricing strategy and data-driven decision making ...

Executive Director - Modernisation & Customer Delivery Salary: £141,863 - £159,335 Expires: 03/06/2026 Location: Dorchester, Dorset Job Type: Full Time About the role Dorset is a place that rewards the curious and frustrated anyone who thinks running a modern council is simple. We're working hard … become a genuinely modern, sustainable unitary council, one where technology, data and customer experience aren't afterthoughts, but the infrastructure that holds everything together. This role is how we get there. You’ll be joining the Senior Leadership Team, reporting directly to the Chief Executive. Your directorate ...

Executive Director – Modernisation & Customer Delivery Salary: £141,863 - £159,335 Expires: 03/06/2026 Location: Dorchester, Dorset Job Type: Full Time About the role Dorset is a place that rewards the curious and frustrated anyone who thinks running a modern council is simple. We’re working hard … become a genuinely modern, sustainable unitary council, one where technology, data and customer experience aren’t afterthoughts, but the infrastructure that holds everything together. This role is how we get there. You’ll be joining the Senior Leadership Team, reporting directly to the Chief Executive. Your directorate ...

Role We are looking for a customer-focused and proactive Service Desk Analyst to join Claranet’s Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. You’ll play … part in delivering an excellent customer experience by resolving incidents efficiently, collaborating with internal teams and third-party suppliers, and continuously developing your technical expertise across our product portfolio. Key Responsibilities Ensure that the highest levels of service are delivered to Claranet’s customers Providing telephone and ticketing ...