126 to 150 of 2,208 Customer Experience Jobs in the UK

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. … their Parloa services practice, covering delivery methodologies, organizational structure, certifications, and go-to-market motions. Delivery Oversight: Guide partners through complex enterprise AI and CX transformation programs, monitor partner-led implementations, and proactively manage risks and escalations to drive successful outcomes. Cross-Functional Alignment: Partner with Account Executives and Partner ...

About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions … their Parloa services practice, covering delivery methodologies, organizational structure, certifications, and go-to-market motions. Delivery Oversight: Guide partners through complex enterprise AI and CX transformation programs, monitor partner-led implementations, and proactively manage risks and escalations to drive successful outcomes. Cross-Functional Alignment: Partner with Account Executives and Partner ...

sales organization, providing best practices and technical architecture guidance, driving POC’s and helping secure the technical win to exceed new bookings, expansion, and customer retention targets. Main Responsibilities Strategic Value & Executive Advisory Executive Technical Value: Partner with sales engineers , account executives and business consultants to drive strategic discussions … best practices. Strong sales acumen and prior experience in a technical pre‐sales or solutions architecture role within an enterprise SaaS or CX environment. Experience with platforms such as Salesforce Service Cloud, ServiceNow, Intercom Fin, or Freshworks is highly desirable. The intelligent heart of customer experience ...

Customer Success Manager £42,000-£45,000 + 15% Bonus | Hybrid (Milton Keynes, 2 days per week) We're partnering with a high-growth, venture-backed SaaS business that is transforming how organisations understand and engage their people. With hundreds of customers across the UK and an innovative platform … entering an exciting new phase of growth. They're investing heavily in product innovation, adopting AI throughout the business, and continuing to expand their Customer Success function. As a result, they're looking for an experienced Customer Success Manager to take ownership of a portfolio of mid-market ...

Description At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses. What You’ll Be Doing: Manage Technical Deal Cycles: Lead the technical validation … Expertise: Practical understanding of AI applications, including utilising LLM‐powered features, prompt engineering , and automated workflows. Domain Knowledge: Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows. Travel Commitment: Ability and willingness to travel up to 30% annually ...

yearly Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel … organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around ...

Global SaaS client is now seeking an experienced Data Analyst to join their Global Customer Success Data Science Team for a 9-month contract . You’ll play a pivotal role in improving how they measure and deliver customer success, driving impact across Customer Experience, Digital … Experience, Service Delivery, and Supportability. You will partner closely with cross-functional teams, and ensure that data informs strategy, enhances customer journeys, and scales operational excellence. Key Responsibilities Building robust data foundations : Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions and governance ...

future of the business. Ensuring technology investment and capability development remain aligned to long‐term organisational priorities. Championing technology as a strategic enabler of customer experience, colleague effectiveness, operational efficiency and business growth. Technology Performance and Enterprise Value: Establishing the technology performance framework that supports growth, scalability … long‐term value creation. Defining technology investment priorities and capability roadmaps that deliver measurable business outcomes. Ensuring technology investment generates operational, commercial and customer value. Providing strategic insight and challenge to support Executive Board decision‐making. Ensuring technology remains a strategic enabler of productivity, customer outcomes and organisational ...

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of the next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value. Overview At Publicis Sapient, we help our clients with ...

locations may be required. (Company Car) About This Role: Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth. Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile … other emerging technologies. This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives. Key Responsibilities: Customer and Client Satisfaction Partner with Brand Directors, Operations Directors and Regional Managers to understand business challenges and identify technology opportunities. Act as the primary ...

needed to fix them durably. Define canonical GTM metric definitions in the semantic layer, in partnership with Data Services & Governance while ensuring RevOps, CS, CX, BI tools, and AI tooling are working from the same source of truth, and holding that standard over time. Partner with senior commercial leadership … shape, not just fixed individual dashboards, but addressed the underlying quality, governance, and architectural gaps that were causing repeated pain for RevOps, CS, and CX teams. You will have driven at least one meaningful governance outcome: canonical GTM metric definitions agreed with Data Services & Governance, embedded in the semantic layer ...

Customer Integration Engineer - Gaming Platforms Location: Crawley, West Sussex Working Model: Hybrid Employment Type: Permanent Travel: Occasional travel to customers, internal sites and industry events About the Role We are looking for a Customer Integration Engineer to join a growing Customer Engineering team supporting the adoption … workshops, and help customers successfully integrate platforms and bring their products to market. You will also play an important role in improving the customer experience by developing integration tools, scripts, OS images, example applications and technical documentation. Working closely with Software, Firmware, FPGA, Product and Engineering teams ...

Customer Integration Engineer - Gaming Platforms Location: Crawley, West Sussex Working Model: Hybrid Employment Type: Permanent Travel: Occasional travel to customers, internal sites and industry events About the Role We are looking for a Customer Integration Engineer to join a growing Customer Engineering team supporting the adoption … workshops, and help customers successfully integrate platforms and bring their products to market. You will also play an important role in improving the customer experience by developing integration tools, scripts, OS images, example applications and technical documentation. Working closely with Software, Firmware, FPGA, Product and Engineering teams ...

building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build … create personalised, predictive, AI-driven experiences—at scale. As a result, we are widely recognised as the leader in the customer experience (CX) and contact centre space. We’re building a diverse and inclusive sales organisation where people can grow, thrive, and make their mark. We are looking ...

Customer Integration Engineer - Gaming Platforms Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. Location: Crawley, West Sussex Working Model: Hybrid Employment Type: Permanent Travel: Occasional travel to customers, internal sites and industry events About the Role We are looking … Customer Integration Engineer to join a growing Customer Engineering team supporting the adoption of specialist gaming platforms, embedded systems and software solutions across EMEA and other strategic markets. This is not a traditional technical support role. You will work directly with customers throughout the full integration journey, from ...

type: Full timeposted on: Posted Todayjob requisition id: R34154## Job Description## At Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses.## We are seeking … Expertise: Practical understanding of AI applications, including utilising LLM-powered features, prompt engineering , and automated workflows.* ## Domain Knowledge: Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows.* ## Travel Commitment: Ability and willingness to travel up to 30% annually ...

only producing journalism our readers can rely on, but also being thoughtful, transparent and responsible in how we design our products and use customer data. Our Product & Technology organisation plays a central role in helping the FT deliver on this ambition, building products and experiences that serve our customers … area on a fixed-term basis, covering maternity leave until the end December, 2027. The role Privacy is an increasingly important part of the customer experience. Customers should be able to understand how their information is used, make meaningful choices and feel confident that the FT acts responsibly with ...

only producing journalism our readers can rely on, but also being thoughtful, transparent and responsible in how we design our products and use customer data. Our Product & Technology organisation plays a central role in helping the FT deliver on this ambition, building products and experiences that serve our customers … area on a fixed-term basis, covering maternity leave until the end December, 2027. The role Privacy is an increasingly important part of the customer experience. Customers should be able to understand how their information is used, make meaningful choices and feel confident that the FT acts responsibly with ...

team you'll be working with: The Forward Deployed Engineer (FDE) is a senior, customer-facing practitioner who connects customer needs, measurable business outcomes, and technology solutions. Working directly within customer environments, the FDE partners with business and technical stakeholders to understand complex challenges, reduce ambiguity, make … reusable assets. They apply domain context, technical judgement, and commercial awareness to identify high-impact opportunities and determine the most appropriate route to the customer outcome, including bespoke AI delivery, product capabilities, platform or infrastructure services, and reuse of existing assets. The FDE acts as the persistent outcome thread ...

Qualtrics CX and EX Application Consultant - Europe based Date: 24 Aug 2026 Region: ROW AKT orchestrates the future of work. We bridge the gap between people, complex organizational needs and technology. Our expertise spans the customer journeys from Talent and Skills development to Experience Management and External Workforce … becoming - a culture of continuous growth dedicated to helping global brands navigate their transformation journeys with precision and purpose. AKT is looking for Qualtrics Customer Experience and Employee Experience Application Consultants who will lead the client onboarding and solution delivery process. The consultant is responsible for helping ...

talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year. The Client Partner position … role within the Brillio Customer Success team for the United Kingdom, responsible for driving sales and business development strategies, and executive relationships for Banking and Financial Services Clients. In this role, the Partner will be responsible for driving superior customer experience and revenue growth. The position also ...

Select how often (in days) to receive an alert: Digital Architect - Customer Experience - NESO National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together … creating a cleaner, more sustainable energy future. National Energy System Operator (NESO) is seeking a visionary Digital Architect to lead the transformation of customer-facing digital experiences. This role will be pivotal in shaping how customers interact with NESO across web, CRM, and contact centre platforms, fostering trust ...

seeking a Ticketing Systems Lead to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other … that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems and field devices ...

About the Role Location: Paddington or Newbury (Hybrid) Digital & IT is a strategic business capability enabling Vodafone to deliver innovative digital products, services, and customer experiences at scale. Achieving this requires an end-to-end, data-led approach across customer journeys, IT systems, and network domains. The Digital … responsible for establishing data as a strategic product and trusted asset, supporting Vodafone's digital transformation ambitions while ensuring regulatory compliance, operational excellence, and customer confidence.The role is accountable for defining, governing, and delivering end-to-end data, analytics, architecture, and AI capabilities across Digital & IT.Operating at enterprise scale ...

About the RoleLocation: Paddington or Newbury (Hybrid)Digital & IT is a strategic business capability enabling Vodafone to deliver innovative digital products, services, and customer experiences at scale. Achieving this requires an end-to-end, data-led approach across customer journeys, IT systems, and network domains. The Digital … responsible for establishing data as a strategic product and trusted asset, supporting Vodafone's digital transformation ambitions while ensuring regulatory compliance, operational excellence, and customer confidence. The role is accountable for defining, governing, and delivering end-to-end data, analytics, architecture, and AI capabilities across Digital & IT.Operating at enterprise ...