226 to 250 of 1,788 Customer Experience Jobs in the UK

Overview We're looking for an experienced Dedicated Service Delivery Manager to become the primary point of contact for a major public sector customer, taking ownership of the ongoing delivery and continual improvement of services. Working closely with the customer and internal technical, operational and commercial teams … ensure contractual commitments are met, service performance is continuously enhanced, and the customer receives an exceptional experience throughout the partnership. This is a highly visible, customer-facing role requiring strong stakeholder management, commercial awareness and a proactive approach to driving service excellence. Key Responsibilities ...

models with human ingenuity to push the boundaries of software development efficiency and quality. Role Overview At CodeRabbit, we seek an exceptional, passionate Commercial Customer Success Manager to join our growing customer success organization in the EMEA theater. As a founding member of the customer success management … team, you will ensure our customers realize value with our AI-powered code review platform. You will own the full customer journey, from kickoff to renewal and expansion. You will build and maintain strong relationships across your book of business, and you will be a champion for our customers ...

business teams to deliver successful outcomes. * Manage project plans, risks, budgets, dependencies, and implementation activities. * Support the introduction of new payment methods, technologies, and customer experiences. Requirements Definition and Solution Design * Translate business requirements into detailed technical and functional specifications. * Work closely with business, technology, security, and supplier teams … solutions that align with business strategy. * Ensure solutions meet operational, security, compliance, and scalability requirements. Mobile and Loyalty Platform Management * Own and manage two customer-facing mobile applications from a payment and technology perspective. * Manage technical requirements and integrations for two loyalty platforms. * Ensure seamless interaction between payment, loyalty ...

business teams to deliver successful outcomes. Manage project plans, risks, budgets, dependencies, and implementation activities. Support the introduction of new payment methods, technologies, and customer experiences. Requirements Definition and Solution Design Translate business requirements into detailed technical and functional specifications. Work closely with business, technology, security, and supplier teams … solutions that align with business strategy. Ensure solutions meet operational, security, compliance, and scalability requirements. Mobile and Loyalty Platform Management Own and manage two customer-facing mobile applications from a payment and technology perspective. Manage technical requirements and integrations for two loyalty platforms. Ensure seamless interaction between payment, loyalty ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

days onsite in a week. Purpose: We are seeking a highly analytical and technically skilled CRM Data Analyst to join our growing Global Customer team. In this role, you will leverage data to drive meaningful customer engagement, optimize CRM strategies, and support the brand’s ambition to deliver … candidate has a balance of technical expertise and business acumen, with a passion for the luxury and fashion industry. Responsibilities: Build, maintain, and optimize customer data models and segmentation frameworks in Databricks Identify customer insights and trends that inform personalization, targeting, and strategic decision-making. Design and maintain ...

Customer Service Advisor/Retention Agent Join a growing fast-growing fibre broadband provider as a Customer Service Advisor/Retention Agent supporting customers who are thinking of leaving, moving home or changing their package, while delivering excellent customer service and strong commercial outcomes. … also worked in the following roles, we’d also like to hear from you: Retention Advisor, Loyalty Advisor, Contact Centre Sales Advisor, Customer Retention Advisor, Telesales Executive, Telecommunications Executive, Customer Retention Specialist, Customer Service Agent, Contact Centre Adviser, Customer Relationship Executive, Customer Relationship Advisor SALARY ...

days in office) We are looking for a motivated, commercially minded and experienced Account Manager to manage and grow a portfolio of customer accounts across Schools and MAT's in the UK. You'll work cross functionally with teams such as Product, Marketing, Finance and Operations to deliver … strong customer experience and drive retention and growth. Key Responsibilities: Manage customer relationships to drive retention, engagement and expansion across accounts Build strong, trusted relationships with key stakeholders including c- suite and SLT Develop a deep understanding of each customer's priorities, challenges and success criteria ...

HIRING Customer Service Agent - Newcastle Upon Tyne (Onsite) 📍 Newcastle Upon Tyne 📄 6 Month Contract (Inside IR35) 💷 Up to £15 per hour (DOE) ⏰ 37.5 Hours per Week 💰 Overtime: 1.5x Standard Rate | Double Time Available 👥 2 Positions Available I'm currently recruiting for a Customer Service Agent to join … well-established financial services operation supporting customers with personal loan account enquiries. This is a fast-paced, customer-focused role where you'll be handling inbound calls, resolving customer queries, maintaining accurate customer records, and delivering a high standard of service while working towards team KPIs ...

sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. … relevant technical field or equivalent experience. 5+ years of experience in Solutions Consulting, Presales, or Technical Sales , ideally within SaaS, AI, or CX environments. Demonstrated success leading or mentoring technical teams. Strong understanding of AI, CCaaS, Customer Experience, and Digital Engagement domains. Excellent communication and storytelling skills ...

Account Manager Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses … Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days ...

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies … including United Airlines, Cox Communications, and Marriott, use Cresta to power world class customer experiences every day./p p Born from the Stanford AI Lab, Cresta has raised more than 270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some ...

Client Services team, you'll become a trusted partner to some of the UK's best-known retailers. You'll build strong customer relationships, help clients maximise the value of our software and consultancy services, and work alongside Product, Delivery and Support teams to ensure every customer … great fit, we'd still love to hear from you. What you'll be doing Build trusted, long-term relationships with your customer portfolio. Organise, lead and document regular client meetings. Be the trusted advisor and primary point of contact for your customers. Develop a strong understanding of each ...

Client Services team, you'll become a trusted partner to some of the UK's best-known retailers. You'll build strong customer relationships, help clients maximise the value of our software and consultancy services, and work alongside Product, Delivery and Support teams to ensure every customer … great fit, we'd still love to hear from you. What you'll be doing Build trusted, long-term relationships with your customer portfolio. Organise, lead and document regular client meetings. Be the trusted advisor and primary point of contact for your customers. Develop a strong understanding of each ...

would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for our customers. This role … ensuring that customers gain maximum value from our software, using data-driven insights and digital engagement strategies. Reporting to the Customer Success Operations Manager, you will focus on designing and refining the digital customer journey, leveraging automation and technology to enhance the customer experience across multiple ...

would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for our customers. This role … ensuring that customers gain maximum value from our software, using data-driven insights and digital engagement strategies. Reporting to the Customer Success Operations Manager, you will focus on designing and refining the digital customer journey, leveraging automation and technology to enhance the customer experience across multiple ...

would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for our customers. This role … ensuring that customers gain maximum value from our software, using data-driven insights and digital engagement strategies. Reporting to the Customer Success Operations Manager, you will focus on designing and refining the digital customer journey, leveraging automation and technology to enhance the customer experience across multiple ...

would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for our customers. This role … ensuring that customers gain maximum value from our software, using data-driven insights and digital engagement strategies. Reporting to the Customer Success Operations Manager, you will focus on designing and refining the digital customer journey, leveraging automation and technology to enhance the customer experience across multiple ...

would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for our customers. This role … ensuring that customers gain maximum value from our software, using data-driven insights and digital engagement strategies. Reporting to the Customer Success Operations Manager, you will focus on designing and refining the digital customer journey, leveraging automation and technology to enhance the customer experience across multiple ...

would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for our customers. This role … ensuring that customers gain maximum value from our software, using data-driven insights and digital engagement strategies. Reporting to the Customer Success Operations Manager, you will focus on designing and refining the digital customer journey, leveraging automation and technology to enhance the customer experience across multiple ...

would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for our customers. This role … ensuring that customers gain maximum value from our software, using data-driven insights and digital engagement strategies. Reporting to the Customer Success Operations Manager, you will focus on designing and refining the digital customer journey, leveraging automation and technology to enhance the customer experience across multiple ...

would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for our customers. This role … ensuring that customers gain maximum value from our software, using data-driven insights and digital engagement strategies. Reporting to the Customer Success Operations Manager, you will focus on designing and refining the digital customer journey, leveraging automation and technology to enhance the customer experience across multiple ...

would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for our customers. This role … ensuring that customers gain maximum value from our software, using data-driven insights and digital engagement strategies. Reporting to the Customer Success Operations Manager, you will focus on designing and refining the digital customer journey, leveraging automation and technology to enhance the customer experience across multiple ...

would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Digital Customer Success Manager will play a pivotal role in shaping and delivering an outstanding digital experience for our customers. This role … ensuring that customers gain maximum value from our software, using data-driven insights and digital engagement strategies. Reporting to the Customer Success Operations Manager, you will focus on designing and refining the digital customer journey, leveraging automation and technology to enhance the customer experience across multiple ...

value and power of data and AI – through the lense of customer experience. You’ll work at the intersection our solutions focus on CX Data and AI, strategy, activation & personalisation, analytics, insights, measurement and advanced data science, turning complex data into transformative solutions that drive real impact. … Language Models (LLMs) for various use cases. Experience in developing and implementing machine learning models, including predictive, forecasting, classification, and deep learning models. CX Data Experience - Hands-on experience in customer behaviour analytics, marketing, commercial, web, or product analytics with core focus in customer experience. ...