1 to 25 of 428 Customer Experience Jobs in the South East

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for an experienced Customer Success Manager to join the team at our head office in Bracknell … Build strong relationships with key customers, developing a detailed understanding of their organisations, industries, business processes and value drivers Work with customers to identify CX and UX challenges and recommend solutions that support their desired business outcomes Organise and deliver customer workshops designed to address key challenges and identify ...

Customer Experience Optimisation Manager London (Hybrid) Up to 60k This is a high impact opportunity to lead a data led customer experience and CRO function within a digitally focused organisation. You will own the optimisation of end to end customer journeys, using experimentation, insight … innovation to drive measurable commercial outcomes. The Company They are a well established, customer centric organisation operating across multiple digital brands and markets. Customer experience sits at the core of their growth strategy, supported by strong investment in data, technology, and experimentation. The business fosters a collaborative ...

Salary:£78,000.00 - £90,000.00 Per yearWe have a fantastic opportunity to join Sovereign Network Group (SNG) as Head of Customer Transformation . SNG’s new corporate plan sets out our goal and ambitious plans to deliver the best customer experience for our customers and one which … stands out from other organisations. This role is responsible for influencing and developing a great customer experience by leading on the design, implementation and architecture of end-to-end omnichannel customer journeys.Based from our offices in Basingstoke , you’ll combine home and office working in line with ...

have a fantastic opportunity to join Sovereign Network Group (SNG) as Head of Customer Transformation . SNG's new corporate plan sets out our goal and ambitious plans to deliver the best customer experience for our customers and one which stands out from other organisations. This role … responsible for influencing and developing a great customer experience by leading on the design, implementation and architecture of end-to-end omnichannel customer journeys. Based from our offices in Basingstoke , you'll combine home and office working in line with our hybrid approach. There will be some ...

Salary: £78,000.00 - £90,000.00 Per year We have a fantastic opportunity to join Sovereign Network Group (SNG) as Head of Customer Transformation. SNG’s new corporate plan sets out our goal and ambitious plans to deliver the best customer experience for our customers and one which … stands out from other organisations. This role is responsible for influencing and developing a great customer experience by leading on the design, implementation and architecture of end-to-end omnichannel customer journeys. Based from our offices in Basingstoke, you’ll combine home and office working in line ...

Lead Solution Architect - Advanced CRM & Customer Data Duration: Initial 6 Months Location: Reading or Dublin (Hybrid basis) Job Type: Inside IR35 Day Rate We're looking for an experienced Lead Solution Architect to provide architectural leadership across customer engagement, CRM and customer data initiatives, helping to shape … future of Primark's digital customer experience landscape. This is an exciting opportunity to play a key role in defining architecture strategy across customer identity, customer data, personalisation, loyalty and marketing technology platforms. You'll work closely with business and technology stakeholders to deliver scalable, secure ...

Customer Experience Specialist Location: London, Hybrid Working Duration: 3-Months Role type: Fixed Term Contract Day rate: £120 - £130 per day Sector: Not-for-Profit An exciting opportunity has arisen for an experienced Customer Engagement Specialist to join a not-for-profit organisation in London … initial 3-month fixed term contract. The role will play a key role in delivering an exceptional customer experience across a diverse customer base. You will work closely with an outsourced contact centre partner, ensuring consistently high service standards while identifying opportunities to improve customer journeys ...

Omnichannel Activation Manager will lead the development and execution of Northern Europe’s integrated healthcare professional engagement strategy, ensuring Kenvue delivers best-in-class customer experiences across pharmacy, dentistry, primary care and secondary care audiences. This is a strategic leadership role responsible for accelerating healthcare professional recommendation, advocacy … business growth through the effective integration of field force engagement, digital activation, CRM, professional education, KOL engagement, partnerships, media and data-driven customer experiences. Operating at the intersection of commercial excellence, healthcare marketing, customer engagement and digital transformation, the role will shape how Kenvue engages healthcare professionals across ...

Role: Oracle CX Solution Architect Job Type: Permanent Location: London Working Hours: 40 hours per week (Full-time) Are you looking to lead large-scale customer experience transformation programs using Oracle CX Cloud technologies? We have an exciting opportunity for you - Oracle CX Solution Architect ! Careers … global financial services environment. Design secure, scalable, and resilient solutions that support critical business operations and customer trust. The Role As an Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management ...

working with a global consumer technology business on an exciting opportunity to take ownership of its Customer Service CRM and CX technology roadmap. This is a strategic role within the Digital Office, with responsibility for shaping the technology that supports customer interactions globally. … intersection of Customer Service, CRM technology, Product Management and Digital Transformation , working closely with senior CX stakeholders and technical teams to evolve the customer experience. The Opportunity This is not a traditional IT Product Owner role focused purely on backlog management. The business is looking for someone ...

Customer Success Manager Job Advertisement : Customer Success Manager Location: London City Contract Type: Permanent Salary: £40,000 - £50,000 per annum Working Pattern: Full Time, hybrid (1 day working from home) Our client, a leading player in the technology sector, is seeking a dynamic Customer Success Manager … role is pivotal in nurturing long-term client relationships and ensuring that customers derive maximum value from their partnerships. If you are passionate about customer success and thrive in a collaborative environment, this opportunity is for you! Key Responsibilities : Client Relationship Management: Manage and develop a portfolio of strategic ...

exceptional experiences while managing complex day-to-day activities. As part of their continued growth, they are now looking to appoint a Head of Customer Support to lead their customer-facing support function and play a key role in shaping the customer experience across the business. … This is a hands-on leadership role, ideal for an experienced customer support professional who enjoys developing people, improving processes and acting as the bridge between technical teams and customers. About the opportunity: You'll take ownership of the customer support operation, leading a team that provide frontline ...

approximately 5-6 client accounts, ensuring exceptional service delivery, identifying growth opportunities, and developing long-term trusted partnerships. Working closely with specialists across strategy, customer experience, UX, digital marketing, data, analytics and technology, you'll help shape solutions that drive meaningful business outcomes. Client Details My client … strategic discussions. Coordinate internal teams to ensure projects are delivered successfully and profitably. Oversee delivery across a broad range of services including digital transformation, customer experience, CRM, marketing technology, hosting and support, analytics, and consulting projects. Monitor commercial performance, revenue forecasting and account profitability. Ensure high levels ...

Ecommerce Executive 05 Jun Location: Milton Keynes Reporting To: Marketing Manager About Tensator Tensator is a global leader in queue management, safety barriers and customer flow solutions, supplying customers across a wide range of industries worldwide through a portfolio of recognised brands including Tensabarrier®, Lawrence Metal® and QueueWay®. … take ownership of the day-to-day management, optimisation and performance of our online stores while contributing directly to traffic growth, conversion improvement, customer acquisition and revenue generation across multiple brands and international markets. The Role Reporting to the Marketing Manager, the E-commerce Executive will be responsible ...

consider disclosed information on a case‐by‐case basis, in line with our policy on the recruitment of ex‐offenders. You will lead our Customer Experience and Contact Centre teams, bringing together multiple geographically dispersed groups into one high‐performing, customer‐obsessed operation. With approximately 100 people … under your leadership, you will ensure every customer interaction – whether through phone, chat, or digital platforms – delivers exceptional outcomes. You will focus on unifying processes, simplifying systems, and embedding an outstanding customer‐first culture across the business. This will demand exceptional leadership, operational discipline, and the ability ...

Quality Assurance Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a detail-oriented and proactive Quality Assurance Manager to oversee the testing … Previous leadership or mentoring experience is desirable About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal ...

success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, in an environment where everyone is seen, heard, and feels like … Management in Enterprise Technology Services, you'll join a full-time graduate program and contribute to product and platform initiatives that help shape seamless customer and colleague experiences. Product Management sits at the intersection of business, technology, data, design, delivery, and customer experience. In this role, you will ...

success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, in an environment where everyone is seen, heard, and feels like … Management in Enterprise Technology Services, you'll join a full-time graduate program and contribute to product and platform initiatives that help shape seamless customer and colleague experiences. Product Management sits at the intersection of business, technology, data, design, delivery, and customer experience. In this role, you will ...

Software Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a Software Engineer to join our team at our head office in Bracknell, Berkshire. … both independently and as part of a team About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece ...

Overview We are seeking a Front Office Systems & Devices Manager to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems … that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems and field devices ...

improvement and ensure they are fully utilising the solutions and services available to them. This role is ideal for someone who enjoys building customer relationships, delivering excellent service and driving organic growth through consultative account management. Duties & Responsibilities Manage a portfolio of existing customers, developing strong and long-lasting … relationships. Serve as the primary point of contact for customer account enquiries and commercial discussions. Protect and grow recurring revenue through excellent account management and customer engagement. Identify and qualify opportunities for additional products and services within existing accounts. Conduct regular customer review meetings to discuss service ...

point of contact in the global community for CRM-related topics and local ambassador of Alfa Laval's data quality efforts. Ensures that all customer data is activated in the most relevant ways to craft commercial strategies with the goal of increasing business generation. Champions and supports Alfa Laval … ways to market and segmentation efforts. Leads and drives customer experience efforts and ensures that this is anchored into the Cluster strategy. Key Tasks and responsibilities Plan and execute commercial support activities based on marketing plan priorities. Responsible for engaging local organization on the key CRM processes (lead ...

improvement and ensure they are fully utilising the solutions and services available to them. This role is ideal for someone who enjoys building customer relationships, delivering excellent service and driving organic growth through consultative account management. Duties & Responsibilities Manage a portfolio of existing customers, developing strong and long-lasting … relationships. Serve as the primary point of contact for customer account enquiries and commercial discussions. Protect and grow recurring revenue through excellent account management and customer engagement. Identify and qualify opportunities for additional products and services within existing accounts. Conduct regular customer review meetings to discuss service ...

Senior Quality Assurance Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for a Senior Quality Assurance Engineer to join the Quality Assurance team … databases or ISO standards would be advantageous About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece and Australia ...

Product Manager Fraud and Payments Location: Gibraltar Salary: Upto £60,000 depending on experience Help Shape the Future of Safe Gaming at Buzz Bingo At Buzz Bingo, we're committed to delivering a safe, seamless and enjoyable experience for our customers. As our Product Manager - Fraud, Payments & Compliance … protect customers, optimise payment journeys and drive innovation across our omni-channel business. Working closely with internal teams and strategic partners, you'll balance customer experience, compliance and risk management, ensuring we stay ahead of emerging threats while supporting responsible gaming and operational excellence. If you're passionate ...