1 to 25 of 128 Customer Experience Jobs in the South East

Customer Experience Officer Hours per week : Full Time – 37.5hrs Schedule: 9am - 5pm (2 evening shifts per week required) Type of Contract: Permanent Salary : £25,019.32 Location : Felsted, Essex We have an exciting opportunity for you to join our growing team as a Customer Experience Officer. You … part of an innovative and dedicated team within a market-leading, growing and successful organisation! We offer fantastic benefits in return for becoming a Customer Experience Officer: 25 days annual leave + Bank Holidays on appointment (rising with length of service) pro-rated for part-time Paid Birthday … Flexitime and Hybrid work pattern Health cash plan Bluecrest Health Assessments Schroder Financial Planning Competitive pension About the role: As a Local Hospice Lottery Customer Experience Officer, you will be responsible for making outgoing telephone calls, receiving incoming enquiries via phone and email, preparing membership packs for posting more »

Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to … end customer experience. The company operate on a hybrid model which involves 3 days in the office and 2 days from home. Essential experience: Bachelors degree in a relevant subject Experience in a similar customer facing role within Service, Delivery, or Client relationship management Software Development … lifecycle experience Cloud platforms Ability to manage and motivate others Any experience in the following would be advantageous: Project management/delivery within the IT or Telecoms sector Service Review meetings with customers/providers Security clearance This is an exciting opportunity to join a rapidly expanding company more »

Senior Product Manager – Customer Experience (B2C) One of the UK’s leading SaaS organisations is looking for a Senior Product Manager to define and drive the strategy for customer experience, your role will be to drive incremental business and user impact on various websites. The office … include: Gain a deep understanding of user and business requirements to identify, and fill gaps as well as generate new ideas to improve overall customer experience Facilitating user interviews and other market research Analyse data and conduct comprehensive research, competitor analysis, and industry trends evaluation Developing roadmaps for … the candidate experience that execute on delivering short term value Drive product launches Ability to influence colleagues, stakeholders, and key executives, through your use of data and thought process The successful candidate will have/be: Proven ability to develop product and marketing strategies and effectively communicate recommendation to more »

providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. Job Summary Owns customer impacting, day to day responsibility for operations, maintenance and performance of data centres in the assigned metros. Responsible for day to day execution, capacity … management, consistent response/structures, and streamlined support Responsibilities Data center operations Drive strategic planning and priorities for datacenter Customer and Facilities Management operations Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity , availability, budget) Oversee on the ground incident response, problem resolution, and change management … to support Equinix customer experience Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination Establish and track safety measures to ensure safety of frontline resources Ensure consistent Customer, vendor and staff experience and on-the-ground response more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. Role … The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for improvement more »

Job Title: Customer Experience BI & Performance Developer Tech company in Hook We are seeking a talented and experienced Customer Experience BI & Performance Developer to join our dynamic team at a tech company. This role is crucial in driving data-driven decision-making and enhancing customer experience through insightful reporting and analytics. Key Skills and Qualifications: 3+ years of Experience: Demonstrable experience in a technical role, particularly within or closely alongside a BI team. Contact Centre MI/BI: Proven track record of delivering MI/BI solutions in fast-paced contact … surfacing insights and actionable recommendations. Time Management: Excellent time management skills with the ability to prioritize work effectively to meet business objectives. Zendesk Expertise: Experience working with Zendesk as a ticketing system and Zendesk Talk as a telephony platform. Communication Skills: Strong written and oral communication skills, able to more »

on a rota basis. This is an excellent opportunity to progress your career with a well-established company! About Us With 15+ years of experience, theICEway provides IT services and technology consultation to help clients in the cruise, travel and healthcare industry achieve their business goals and strategies. Over … assigning workloads to the team members Working closely with the team, motivating, and coaching them Reviewing call data and key reports to monitor the customer experience Liaise with clients to identify and set tasks, performance measures and provide regular reporting Leading and inspiring a team of sales agents … to deliver excellent levels of individual/team performance and customer satisfaction Monitoring individual, team, and call centre results to identify and act on both positive and negative performance trends to ensure attainment of performance targets and team/individual KPI's Using existing methodologies, team input and your more »

of • Energetic team environment with room for innovation • Backing from a major multinational company The Role: Are you ready to revolutionize the way motorists experience customer service? As a BI & Performance Report Developer , you'll play a pivotal role within our client's Customer Experience Team … data models, reporting tools, and methodologies • Proactively identify system improvements to support data-driven decision-making • Build strong working relationships with key stakeholders Your Experience: Are you the data-driven problem-solver we're looking for? Here's what we need: • 3+ years of experience in a technical … role, with a focus on data visualization • Demonstrated experience delivering MI/BI in fast-paced environments • Proficiency in Power BI and SQL • Strong communication skills, with the ability to engage and influence stakeholders • Attention to detail and strong time management skills Next Steps: If you're ready to more »

and your counterparts in other teams. Document and train others on your team's work, focus on improving features, and understand the business and customer value of your team's work. Positively impact product quality, customer experience, and maintainability, and take on projects that improve team processes … team members. Requirements What you need to succeed: PhD in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 2+ years of professional experience is desired MS in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 4+ years of professional experience is acceptable Extensive hands … on experience of optimisation-based trajectory planning Experience with sampling-based trajectory planning approaches Experience with trajectory planning problem formulation and problem transcription Modern C++ algorithm development and deployment, ideally in a production environment (including STL and common testing frameworks) Extra Kudos Experience with technical and more »

Location : Chertsey, Surrey Contract Type : Permanent Job Type: Full time Salary : £40,000 - £55,000 Basic (dependent on experience), c£70,000 OTE Are you a positive, self-motivated and personable individual, driven by delivering a high-quality service to clients? The Company Krome Technologies is a dynamic, people … is required by clients Mentoring/Supporting more junior team members to ensure the success of your team Requirements: A minimum of 4 years experience in a similar role; Client Success, Account Management, Sales, Consulting etc Previous experience within the IT industry is essential A collaborative nature with … external teams, clients, and stakeholders at all levels Passionate about delivering a class leading service, with the ability to nurture and enhance the client experience with Krome A positive and proactive attitude with strong problem-solving skills and the willingness to be flexible and responsive to all work and more »

of Enterprise Managed Services builds working relationships with both colleagues and customers, in turn supporting the company's commitment to achieving high standards of customer satisfaction and service quality. You will be working in a supportive, fast paced environment. The role involves a huge breadth and variety of duties … on their performance and addressing underperformance promptly - Proactively manage our service boards to ensure that workflow is being prioritised and in line with our customer's SLAs, organising resource to ensure that requirements can be met to a high standard - Own the technical support, out of hours and duty … review the delivery of support, suggesting ways to continually improve internal processes and procedures with a view to enhancing operational efficiency and improve overall customer experience - Engage with business transformation activities which will impact Technical Support and Customer Experience, ensuring that the Managed Service Desk is more »

role will be joining our already established onsite engineering team who provides support for our client. You will be bringing your IT knowledge and customer experience to provide an efficient, approachable and streamlined methodology to fixing their IT issues. As one of our 2nd Line IT Engineers you … in-house teams tailor our services to suit every clients unique requirements and drive business growth.? Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities … team, you will be the face of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising more »

role will be joining our already established onsite engineering team who provides support for our client. You will be bringing your IT knowledge and customer experience to provide an efficient, approachable and streamlined methodology to fixing their IT issues. As one of our 2nd Line IT Engineers you … house teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities … team, you will be the face of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising more »

approximately six times hotter than the sun's core (100 million Kelvin). This full-time role is key in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. You will also ensure the reception services are run to the highest quality. Oxford … its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of the centre Clearly identifiable management skills in a … customer facing environment Evidence of facilities management or operational management experience Personal Competences: A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image Attention to detail/completer finisher Excellent administrative and organisational skills Good communication more »

be a passion for everyone employed by the group. Our vision is to be the most loved travel company in our markets, famous for customer experience and sustainable travel. We put people at the heart of everything we do and are proud of the extensive benefits we offer. … the roadmap for the one of our holiday brands. You will work together with the Product Team to further develop and shape the digital customer experience on our websites. You will work closely with other product managers/owners, the UI/UX team, Business Analysts and Engineers … and direction of the digital product. Ensure that the product meets and is aligned with the business goals. Implement best practices, mobile-first and customer centric approach, data-driven decisions and scalable solutions, with a full understanding of our market and customers/users. Provide updates on market trends more »

join our team. This role is a vital link between our customers and third-party instruments and suppliers, ensuring the delivery of top-quality customer experience services. The successful candidate will be responsible for maintaining high-quality data within our customer relationship management systems and performing essential … Please note that to be considered for this role you must have the right to work in this location. Key Responsibilities Delivering top-quality customer experience services to our customers throughout the UK and Ireland. Maintaining high-quality data within our customer relationship management systems. Acting as … the direct link between our customers, third-party instruments, and suppliers. Performing essential back-office tasks. Requirements Proficiency in Salesforce and SAP. Experience in a data administration position. Excellent communication skills for effective customer and supplier interactions. Apply now If you are interested in learning more or applying more »

Management Framework with the ability to work with Internal Audit and colleagues in 1st and 2nd Line Risk- with sufficient real world knowledge and experience to guide audit and control colleagues to the correct evidence in our demonstration of compliance and ways of working. The role holder will take … Resolve escalated issues relating to the Service delivery Ensure continuous service improvement initiation and tracking to completion Ensure the day to day running of Customer facing IT services by defining, implementing and monitoring execution of incident and service request management processes across the IT function Manage major incidents Support … introduced IT services by promoting and ensuring the execution of Service Transition and Service Introduction processes Provide service insights that will lead to increased customer experience or efficiencies Promote, gain sponsorship of and implement new technology processes or capabilities that drive benefit for the UK business Work closely more »

Executive Aylesbury/Hybrid (2 days per week onsite) Up to £28,000 Client Success Executive to join a B2B SaaS company specialising in customer loyalty. The ideal candidate will play a key role in ensuring the success and satisfaction of the clients by providing strategic guidance, support, and … utilization and adoption. Act as a trusted advisor to clients, proactively identifying opportunities for programme enhancements and driving continuous improvement. Ideally, your skills and experience will include: Minimum of 1 years of experience in customer success, account management, or a related field, preferably within a SaaS or … technology company. An understanding of loyalty programmes and customer engagement strategies, with experience in programme management and implementation. Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. Proven track record of delivering results-driven solutions and driving customer success. more »

a varied group of stakeholders to drive up the understanding of customers across the organisation, helping to shape the Company's future strategies, improve customer experience, deepen engagement, drive revenue, and improve business efficiencies. Key Accountabilities/Responsibilities: End-to-end responsibility for all data science projects within … challenging the Company's current approaches and models and creating new ones to continually improve. Lead development of new and improve existing models of customer behaviour, be that churn models, time series forecast models, value assessment of the customer base or other more specific and target models. Lead … both help target and describe customers. Determine new methods and models to measure the incrementality of our marketing activity. Deliver complex descriptive and predictive customer behavioural analytics. Working alongside the Analytics Manager within the team to help identify opportunities for new or improved models and approaches that can be more »

and a willingness to travel is essential, together with the ability to think on your feet and go the extra mile to put the customer experience at the heart of everything you do. In return for your hard work, the company offers the opportunity to work with a … the IRS, Satellite and AV installation Engineer will be responsible for the installation and maintenance of AV, IRS, SMATV and MATV systems. Our clients customer base includes EE, Vodafone, Travelodge and other major hotel chains along with various social housing associations nationally. Your daily duties and responsibilities will include … allocated jobs are accomplished to a high standard, on time and in a cost-effective manner. Go the extra mile to offer the outstanding customer experience expected from our blue chip clients. Completion of all relevant job paperwork via IAuditor, or bespoke client paperwork, to a highly accurate more »

for an experienced Assistant Centre Manager to join our fantastic team! This full-time post is a key role in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including … its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of ICKG Clearly identifiable management skills in order to … skills Good communication skills, tactful and persuasive Highly self-motivated and proactive with a desire to contribute to the company more widely Client and customer services focussed Ability to work under pressure and multitask Ability to prioritise Motivate, lead and delegate tasks to team. Team player and team leader more »

channel, Totaljobs on a 12 month FTC. Working in the Ecommerce and Digital department you willbe able to identify opportunities for revenue growth and customer experience improvements and be the key point of contact for eCommerce stakeholders when it comes to understanding funnel performance on the website, A …/B testing and wider customer insights. As well as this, you will be responsible for developing recommendations based on your insights and creating the right testing frameworks, analyse conversion and how customers navigate through the website, identify pain-points, and suggest ideas of what can be tested next … making sure current tracking implementation is correct and up to date Create relevant dashboards to set benchmarks and measure the impact of changes (e.g. customer acquisition, competitor analysis, new vs returning customer behaviour) A/B testing ideation, setup and owning of Optimizely eCommerce experimentation Analysing qualitative data more »

to be. Bring us your best. We’ll make your best better. About the role... We are searching for an outgoing, energetic, and motivated customer support professional to join our team! As a Customer Support Specialist, you will be supporting small to medium-sized entrepreneurs using Point of … Rental software. The primary role of the Customer Support Specialist is to deliver an awesome experience to our customers. A qualified Specialist thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers. This Specialist will not solve every … within POR to assist and delight our customers. Duties & Responsibilities Act as first point of contact for POR customers (Phone, email, chat) Respond to customer requests for assistance Use knowledge and skills to address customer’s needs and resolve basic problems within existing specifications and defined standards Provide more »

the Rubber Cheese portfolio, but also on our Carbon Six Digital portfolio. Salary for this role is £40,000 to £50,000 depending on experience (pro-rated for part-time). No recruiters. You must have the right to live and work in the UK, and be actively living … expenses. About us We're Rubber Cheese and Carbon Six Digital, a recently merged group of agencies who use marginal gains to continuously improve customer experience. Rubber Cheese builds remarkable online systems, websites and applications that create better experiences for visitor attractions and their guests. Our clients include leading … agreed processes. In addition you will substantially contribute to our development processes, ensuring that they are fit for purpose and used consistently. Depending on experience, you may also be responsible for senior technical leadership, acting as a technical design authority on projects. The successful candidate joining the team will more »

with your counterparts in other teams. Document and train others on your team's work, focus on improving features, and understand the business and customer value of your team's work. Spearhead hiring and onboarding at scale by defining role responsibilities and requirements, leading interviews, engaging in recruiting outreach … for your team, and mentoring and developing new team members. Positively impact product quality, customer experience, and maintainability, and identify projects that improve team processes and solutions. Requirements What you need to succeed: PhD in related field (Mech Eng, Aerospace, Comp Science, Robotics, Applied Mathematics) with 3+ years … of industry experience is desired MS in related field (Mech Eng, Aerospace, Comp Science, Robotics, Applied Mathematics) with 5+ years of industry experience is acceptable Extensive hands-on experience of optimisation-based trajectory planning and control applications to autonomous driving. Deep practical understanding of nonlinear optimisation techniques more »