1 to 25 of 201 Customer Experience Jobs in the South East

Hybrid Clear diversity policy Paid training opportunities On the hunt for Customer Success Executive roles or Customer Experience Executive roles in London? Want to work for a thriving Tech start-up? Apply to this Customer Success Executive job in London today! Company profile - Cyber Security As a Customer Success Executive will be working for a … cyber assets to the highest level. They are looking for meticulous, driven individuals to not only add value to their internal team but to the wider public. Job description – Customer Experience Executive (Tech/SaaS) As a Customer Success Executive, you will be a crucial part of our customer-focused team, responsible for ensuring the success … and satisfaction of our clients.Your role will be pivotal in onboarding, training, and supporting our customers, ensuring they gain maximum value from the cybersecurity platform. Key responsibilities – Customer Experience Executive (Tech/SaaS) In this Customer Experience Executive role, you will be: Onboarding new customers and ensuring a seamless implementation of the platform. Providing ongoing support More ❯

Customer Experience Strategist? London (Hybrid - 2 days onsite)?? Full-time | Up to £65,000 per annumOur client is a leading Technology Consultancy based in London, they are looking to expand their Customer Experience team with an experienced Customer Experience Strategist. You'll help shape and deliver customer-first strategies that drive measurable impact … strategic thinking to power change.About the RoleAs a Customer Experience Strategist, you'll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and marketing technology to deliver seamless, insight-driven customer experiences.This role will give … client stakeholders, influencing key decisions and guiding long-term transformation.Collaborate with client services teams to identify opportunities for growth and innovation.Support new business pitches and help evolve the wider CX proposition.What We're Looking ForBackground within similar customer experience/CX strategy rolePrevious Consultancy experience is essentialStrong background in omni-channel customer journey mapping and contact More ❯

contract, inside IR35. Role Purpose Lead the delivery of business and technology change initiatives with a joint focus on Oracle Field Services (OFS) and Oracle Customer Experience (CX) solutions, ensuring operational improvements and enhanced customer journeys across business units. Key Responsibilities End-to-end delivery ownership of Oracle OFS and Oracle CX projects, across both business and … streams, with a focus on customer journeys and operational improvements. Lead planning, resource management, and stakeholder engagement to ensure on-time, on-budget delivery of Oracle OFS and CX capabilities. Manage third-party suppliers and internal teams through all phases of project delivery, ensuring alignment to both field operations and customer engagement strategies. Facilitate adoption of OFS and … CX functionality, driving business process improvements and ensuring business readiness for both operational and customer-facing teams. Ensure adherence to agreed project delivery methodologies, governance, and reporting standards, supporting seamless integration of OFS and CX solutions. Drive business-related change, including optimising business processes to support operational efficiency and enhanced customer experience. Support the realisation of business case More ❯

performance enablement. Together with our Data Engineering and Data Science colleagues, we make data a strategic lever to achieve H&B's goals. As a Customer Experience (CX) Analyst in the Customer Growth Analytics team, you'll work closely with teams across Perfect Transaction, Customer Service, Supply Chain, Digital, and Retail Operations to deliver high-quality … Design and build dashboards in Metabase that clearly communicate customer metrics and journey insights. Write clean, efficient SQL to transform and extract data from large, complex datasets. Support CX analytics delivery, contributing to backlog shaping, sprint planning, and delivery timelines. Ensure quality and maintainability by following team standards for documentation, scalability, and testing. Collaborate cross-functionally with BI Developers … either our London or Nuneaton office. The Person Core Skills & Behaviours SQL proficiency: Comfortable querying, joining, and transforming data for reporting and analysis. Business acumen: Understands the context behind CX metrics and can translate them into tailored dashboards and recommendations. Communication: Able to explain analytical outputs clearly to both technical and non-technical audiences. Delivery ownership: Manages own tasks independently More ❯

ServiceNow Developer UK-Based | Hybrid Working | Full-Time Digital Customer Experience Practice Salary: £60,000 - £70,000 plus Pension, Private healthcare, Unlimited training budget About the Role We're seeking a ServiceNow Platform Developer with a minimum of 2 years' hands-on experience to join our fast-growing Digital Customer Experience team. You'll play … projects, creating intuitive user experiences and efficient workflows for clients across multiple industries. What You'll Be Doing Technical Development Configure and customize ServiceNow modules across HR, IT, and Customer Service workflows Develop and maintain custom applications using JavaScript and Angular Leverage Now Assist, GenAI, and Workflow Data Fabric for modern, AI-driven solutions Experience Design Use Next … Experience UI, UI Builder, and Service Portal to build intuitive and role-based user interfaces Design responsive dashboards and self-service portals Integration & Data Management Connect ServiceNow with external systems (CRM, HR, eCommerce) via REST/SOAP APIs and IntegrationHub Ensure consistent and reliable data across platforms Experience-Focused Solutions Enhance Customer Experience via journey mapping More ❯

edge solutions. Your leadership in this area will be crucial in maintaining our competitive edge and enabling sustainable growth. You play a central role in the business, owning the customer experience and collaborating with senior leaders to set the product and technical vision and strategy. You will lead the combined Product, Design and Engineering (PDE) teamsbased in the … UK, Poland, and Ukraine. You will empower and support your teams to develop clear, customer-focused roadmaps and ensure that we deliver continuous value to customers through fast and effective product delivery. You will collaborate closely with colleagues across the business, gathering and sharing customer & market insights that increase our collective understanding and inform actions that drive growth … product vision and business objectives. Take every opportunity to communicate the product vision to the business, ensuring high levels of understanding and buy-in within every team. Foster a customer-centric culture in the business, proactively sharing all insights and ensuring feedback from all customer-facing teams is used to inform product decisions. Collaborate with the Technical Advisor More ❯

edge solutions. Your leadership in this area will be crucial in maintaining our competitive edge and enabling sustainable growth. You play a central role in the business, owning the customer experience and collaborating with senior leaders to set the product and technical vision and strategy. You will lead the combined Product, Design and Engineering (PDE) teams - based in … the UK, Poland, and Ukraine. You will empower and support your teams to develop clear, customer-focused roadmaps and ensure that we deliver continuous value to customers through fast and effective product delivery. You will collaborate closely with colleagues across the business, gathering and sharing customer & market insights that increase our collective understanding and inform actions that drive … product vision and business objectives. Take every opportunity to communicate the product vision to the business, ensuring high levels of understanding and buy-in within every team. Foster a customer-centric culture in the business, proactively sharing all insights and ensuring feedback from all customer-facing teams is used to inform product decisions. Collaborate with the Technical Advisor More ❯

by the Best Companies to work for awards. Be a key player in our Service Delivery Team As an individual you will be responsible for first line responses to customer service requests by telephone, email, web, and portal. Additionally, you will be responsible for: • Maintaining Customer Satisfaction • Maintaining allocated work pools ensuring all cases are worked according to … Hybrid working (3 days a week in the Reigate office) Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor. The talents we are excited to see We are seeking a Customer Experience Specialist who is/has: • At least 5 GCSE Grades at ‘C' level or … above including Maths and English • Minimum 12 months previous employment in a customer service role • PC literate. IT Microsoft office proficient. Exposure to databases preferred • Methodical work ethic. Strong on conflict resolution. Strong problem-solving ability as well as excellent customer care skills • Ability to communicate at all levels with an excellent telephone manner • High level of personal More ❯

Customer Experience Specialist Hybrid working Looking for your first step Join a rapidly growing company that’s transforming client support into something extraordinary! Based in Tunbridge Wells , this innovative tech-driven business is seeking ambitious Customer Experience Specialist with the potential to progress into Customer Success Manager roles. If you thrive in client-facing roles … looking for candidates with: Strong academic background (ideally a minimum of GCSE Grade B/6 in Maths) Great communication skills and confidence working with people from all backgrounds Experience in a client-facing role (work experience considered) Patience, problem-solving skills, and a collaborative approach A willingness to travel occasionally for client visitsDriving is desirable, but not More ❯

An exciting opportunity for someone who is passionate about user experience and design. Our client is offering an outstanding opportunity for a CX and UX Architect to join their growing digital team to help deliver their design process for change and support new customer focussed initiatives. As a CX and UX Architect you will be responsible for analysing … Friday, based in Buckinghamshire and is 4 days WFH and 1 day in the office per week. The salary for this role is up to £42.000. Main Responsibilities for CX and UX Architect role: Responsible for supporting the Head of Digital and UX Manager in the development and delivery of client experience and customer-led changes to products … business. Accountable for delivering uplift in current benchmark customer experience and digital engagement metrics against industry standards and competitors. Responsible for identifying areas for improvement, providing expert CX insights, change recommendations, and innovation opportunities for projects and improvement initiatives. Create and maintain customer experience documentation to support delivery of the change process. Collaborate with colleagues and More ❯

Insight Analyst 12 Month FTC Salary £32,000 to £38,000 depending on experience 12 Month FTC Hybrid - Folkestone Saga is seeking an Insight Analyst within our Insurance business. The purpose of this role is to provide actionable insights feeding into the wider insurance agenda to improve customer experience and customer outcome for the short, medium … ad hoc MI requests when needed. The Insight Analyst will be directly engaged in all areas of the department as well as the wider Insurance business with regards to customer outcomes. This role encompasses a variety of skills including analysis, data visualisation, communication, and stakeholder management. We work in a hybrid way at Saga both at home and in … protection Access to Saga Academy, our bespoke learning platform Main Responsibilities Work within Product Governance team to effectively produce regular and ad hoc reporting to deepen our understanding of customer outcomes/pain-points. Ensure that analysis provides actionable insights to further improve the customer journey, with particular focus on product cancellations, claims journey and affordability. Attend monthly More ❯

provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools … Consultant is responsible for the organisation and delivery of the operational services for one or more customers, as a member of the Assessment Service Management Team. It is a customer facing role and will require liaising with both operational counterparts within customer and supplier organisations, and when appropriate senior customer and supplier stakeholders. Assessment Service Consultant is … Assessment Service Consultant will have an operational relationship with their customers and manage the reports and operational service for them, even though the commercial aspects are owned by the Customer Relationship Manager. Similarly, the Assessment Service Consultant will need to ensure all supplier tasks are completed in accordance with agreed service levels and timescales and when appropriate escalating to More ❯

seeking a PM to join their team and support the evolution of their app. You will be brought in to own the entire product roadmap and create an excellent customer experience. THE ROLE The successful Product Manager responsibilities will include: Bringing more life to the fintech's application through the construction and maintenance of the customer journey across … app Develop and maintain the product roadmap and prioritize features based on user feedback, market trends, and business goals Collaborate with cross-functional teams, including design, engineering, marketing, and customer support, to define and implement product features Work closely with senior leadership to communicate product plans, progress, and performance YOUR SKILLS AND EXPERIENCE The successful Product Manager will … have the following skills and experience: App or mobile experience Proven experience creating an excellent customer experience Knowledge of how products create a good customer experience, from ideation, to design and then delivery Experience creating users journey Ability to be able to manage a product from start to finish THE BENEFITS The More ❯

ServiceNow Developer Location: UK-Based Hybrid Working Team: Digital Customer Experience Practice Type: Full-Time Salary: 60,000 - 70,000 + Pension, Private Healthcare, Unlimited Training Budget Join Our Digital Transformation Journey We're on the lookout for a talented ServiceNow Developer with 2+ years of hands-on experience to become a vital part of our dynamic … and fast-growing Digital Customer Experience team. You'll help deliver cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI … and Workflow Data Fabric for modern, intelligent solutions User-Centric Design Design intuitive, responsive UIs using Next Experience UI, UI Builder, and Service Portal Craft self-service portals and dashboards that enhance usability and engagement Systems Integration Integrate ServiceNow with external platforms (e.g., HR, CRM, eCommerce) using REST/SOAP APIs Ensure seamless data flow and platform consistency Experience More ❯

ServiceNow Developer Location: UK-Based | Hybrid Working Team: Digital Customer Experience Practice Type: Full-Time Salary: £60,000 - £70,000 + Pension, Private Healthcare, Unlimited Training Budget Join Our Digital Transformation Journey We're on the lookout for a talented ServiceNow Developer with 2+ years of hands-on experience to become a vital part of our dynamic … and fast-growing Digital Customer Experience team. You'll help deliver cutting-edge solutions that transform how organisations interact with their employees and customers across the ServiceNow platform. Your Role in the Team Platform Development Customise and configure modules across ITSM, HRSD, CSM, and onboarding workflows Build and maintain applications using JavaScript and Angular Utilise Now Assist, GenAI … and Workflow Data Fabric for modern, intelligent solutions User-Centric Design Design intuitive, responsive UIs using Next Experience UI, UI Builder, and Service Portal Craft self-service portals and dashboards that enhance usability and engagement Systems Integration Integrate ServiceNow with external platforms (e.g., HR, CRM, eCommerce) using REST/SOAP APIs Ensure seamless data flow and platform consistency Experience More ❯

lead a team in a controlled laboratory environment that will facilitate a rapid, agile and highly effective means to capture and agree requirements to enhance and continuously improve the customer journey. The role will establish and manage a simulated, pilot office environment for testing and evaluating new systems, processes, or products before full-scale implementation. The purpose is to … out Training and educating users on the new systems and processes Maintaining compliance with relevant regulations, standards, and best practices. Collaborate, identify and share trends to continuously improve the customer experience Proactively contribute to the continuous improvement and transformation of processes. Coaching, mentoring, and supporting team members to develop their skills and growth Provide regular feedback, conducting performance … and verbal, including the ability to communicate complex information clearly. Strong problem-solving skills with the ability to analyse issues, identify root causes, and develop effective solutions. Empathy and customer focus with understanding, responding to customer needs and concerns with a positive attitude. Attention to detail through accurately recording information, document resolutions, and track progress. Analytical skills with More ❯

lead a team in a controlled ‘laboratory’ environment that will facilitate a rapid, agile and highly effective means to capture and agree requirements to enhance and continuously improve the customer journey. The role will establish and manage a simulated, pilot office environment for testing and evaluating new systems, processes, or products before full-scale implementation. The purpose is to … out Training and educating users on the new systems and processes Maintaining compliance with relevant regulations, standards, and best practices. Collaborate, identify and share trends to continuously improve the customer experience Proactively contribute to the continuous improvement and transformation of processes. Coaching, mentoring, and supporting team members to develop their skills and growth Provide regular feedback, conducting performance … and verbal, including the ability to communicate complex information clearly. Strong problem-solving skills with the ability to analyse issues, identify root causes, and develop effective solutions. Empathy and customer focus with understanding, responding to customer needs and concerns with a positive attitude. Attention to detail through accurately recording information, document resolutions, and track progress. Analytical skills with More ❯

Our client, a leading Telco firm, is looking for an experienced Change Project Manager to join them on a Customer Service (CX) Transformation programme. You’ll bring proven re-engineering experience with Contact Centres - ideally gained within the telecoms industry - running customer-focused change and driving transformation initiatives. You will be a qualified Prince 2 practitioner, and … plans to share with stakeholders Essential Experience: Demonstrable project management experience in change and transformation in contact centres, with a strong exposure to Customer Experience (CX) and ideally in telecoms Strong track record of managing projects end-to-end, including planning, delivery, and benefits realisation Expertise in process re-engineering and delivering improvements across business operations More ❯

Customer Success ManagerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications … all sizes. Together, we make the impossible possible, and we are confident in our ability to lead the way in shaping the future of cloud computing. Job Description: The Customer Success Architect position is a technical champion within the Customer Success Team, who drives the adoption of OpsRamp products and best practices with our customers. As a Customer … of a group of our Enterprise/GSI/OEM clients - owning structured adoption and outcomes leading to value realization, expansion, and growth across your portfolio. This is a customer-facing technical role responsible for post-deployment value adoption and realization. You will work directly with our customers' technical/operational decision-makers and senior management to identify and More ❯

and be an essential part of enhancing our tracking services, related products and features. Your understanding of data ingestion and delivery technology, product, value and business, as well as experience collaborating with multiple stakeholders and leads, are some of the skills you may expect to use in this role. Your week might include: Helping drive the future of Hawk … good time for the product to be rolled out and adopted into BAU Managing, overseeing and contributing to 3rd line support for the product Ensuring product meets targets for customer SLAs Defining success metrics, objectives and key results and monitoring the data to help make business decisions Understanding the end-to-end customer experience and dependencies Being … love to see: Must-haves: Ideally, 2 years in a Product Manager or Product Owner role managing all stages of the digital product life cycle with relevant stakeholder management experience Experience scoping and building new data feeds and understanding how they get used by both internal and external stakeholders Experience with data delivery technology, API development and More ❯

Customer Service/Credit Control Coordinator Location: Bicester Salary: Competitive Vacancy Type: Full Time, Permanent Our client is part of a Global Group and is responsible for sales in the UK and Ireland. The business is concerned with the sale and distribution of specialist coatings, typically applied to joinery, metal and plastics, and operates from sites in Bicester (Oxfordshire … of coatings, of which the majority are water based. The main administration centre for the UK and Ireland business is in Bicester, with a team of people responsible for customer support, production picking, warehouse, logistics, sales administration and finance functions. The Role The Customer Service Coordinator is a role within the Customer Service team, with enhanced focus … on their customer account management. This position ensures the delivery of a responsive and professional customer experience, including customer related finance administrative duties, ensuring all business-critical duties are completed accurately & on time. Key Responsibilities Customer Service Ensure accurate and efficient processing of customer orders within internal systems to support operational decision-making. Build More ❯

Job Title: Quality Assurance Team Manager – Customer Experience Location: Brighton (Hybrid) Salary: Circa £32.5k + Benefits Type: Full-time, Permanent Be part of a fast-growing, tech-driven company that's transforming customer experiences across the UK. We’re looking for a Quality Assurance Team Manager to join a thriving customer experience department. You’ll … with a high-performing, supportive team focused on delivering exceptional service and championing continuous improvement within a contact centre environment.This is a fantastic opportunity for someone with team management experience, a background in customer service or sales, and a passion for using data and insights to drive change. The Role In this role, you’ll be responsible for … leading a team within the QA function — overseeing quality assessments, analysing customer interactions, and presenting actionable insights to improve performance, compliance, and customer outcomes.You’ll run root cause analysis, coaching sessions, and use speech analytics tools to ensure the highest quality standards are consistently met. Key Responsibilities Lead, coach and develop a team of QA specialists, helping them More ❯

alignment with your Team Lead and your counterparts in other teams. Document and train others on your team's work, focus on improving features, and understand the business and customer value of your team's work. Positively impact product quality, customer experience, and maintainability, and take on projects that improve team processes and solutions. Contribute to hiring … team, and mentoring and developing new team members. What you need to succeed: PhD in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 2+ years of professional experience is desired MS in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with 4+ years of professional experience is acceptable Extensive hands-on experience of optimisation … based trajectory planning Experience with sampling-based trajectory planning approaches Experience with trajectory planning problem formulation and problem transcription Modern C++ algorithm development and deployment, ideally in a production environment (including STL and common testing frameworks) Extra kudos: Experience with technical and people leadership/management experience Dynamic Programming experience Knowledge of model Predictive Control More ❯

in a team in a controlled laboratory environment that will facilitate a rapid, agile and highly effective means to capture and agree requirements to enhance and continuously improve the customer journey. The role will contribute toward a simulated, pilot office environment for testing and evaluating new systems, processes, or products before full-scale implementation. The purpose is to identify … practices. Contribute toward the creation of guidelines and documentation for future model office setups and implementations. Stakeholder Management Working collaboratively with stakeholders, identifying trends to help continuously improve IMServ customer experience Working with internal stakeholders where appropriate to understand and address their needs. Working with other teams to create and execute a cohesive, efficient, and customer-focussed … and verbal, including the ability to communicate complex information clearly. Strong problem-solving skills with the ability to analyse issues, identify root causes, and develop effective solutions. Empathy and customer focus with understanding, responding to customer needs and concerns with a positive attitude. Ability to manage multiple tasks, prioritize workload, and meet deadlines. Attention to detail through accurately More ❯

to join their company on a permanent, full-time basis. The Customer and User Experience Architect will deliver design process for change and support the delivery of CX and UX focused initiatives. Responsible for creating compelling and enjoyable experiences through the application of your UX and UI expertise. Key responsibilities: Support the development and delivery of customer-led improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … the development of business cases and commercial models. Coordinate governance, reporting, and supplier engagement, ensuring adherence to legal and organisational standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and More ❯