1 to 25 of 172 Customer Experience Jobs in the South East

Customer Operations Executive - Mobile Telecoms Location: Greater Reading - 3 days/week in office Permanent A leading organisation within the UK’s digital infrastructure sector is seeking a Customer Operations Executive to support the delivery of outstanding customer experience across its B2B ecosystem. Operating … organisation works closely with customers, landlords and partners to enable critical digital infrastructure. As the business continues to expand its propositions and enhance customer experience, the Marketing & Customer Operations team plays a key role in driving operational excellence, insight-led decision making and measurable improvements in customer ...

modern service architecture Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES) Collaborate with colleagues across Accenture’s global network, learning from specialists who share a passion for customer experience … shape CCaaS and AI focused transformation programmes Lead the design of CCaaS and AI solutions across platforms such as Amazon Connect, Genesys Cloud CX, Google CCaaS/CES or Microsoft Dynamics Contact Centre. This may involve hands-on build or overseeing delivery teams, and includes supporting integration with AI platforms ...

Customer Experience Manager Portsmouth | £30,000-£36,000 | Office based My client is a SaaS provider specialising in technology that supports real-time customer engagement, offering tools that help businesses manage online enquiries and improve the overall customer experience. We are supporting the search … Customer Experience Manager; someone with contact centre or insurance QA/leadership experience to take ownership of customer interaction quality across calls, live chat and email. This is a brand-new role where you'll work closely with senior leadership, act as the key link with ...

About the Role Our reputable Software client seeks a Head of Customer Success to join their team. MFK Recruitment has successfully recruited 16 individuals for this innovative software company over the past five years. The Head of Customer Success will work remotely, with quarterly meetups in the South … England. Overview: Reporting directly to the CEO, the Head of Customer Success will play a pivotal leadership role responsible for shaping, developing and enhancing the full customer experience. The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional ...

About the Role Our reputable Software client seeks a Head of Customer Success to join their team. MFK Recruitment has successfully recruited 16 individuals for this innovative software company over the past five years. The Head of Customer Success will work remotely, with quarterly meetups in the South … England. Overview: Reporting directly to the CEO, the Head of Customer Success will play a pivotal leadership role responsible for shaping, developing and enhancing the full customer experience. The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional ...

Location: Hemel Hempstead Salary: £26,000 + OTE Hours: Monday Friday, 9am 5.30pm We are recruiting for a candidate with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Customer Experience Account Manager. You will … team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa ...

Genesys Cloud CX Consultant Paying £50,000-£70,000 (Multiple hires at various levels) Remote based. Leading CCaaS Provider A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud CX Specialist. This is an exciting opportunity to shape … major enterprise clients while working with one of the most innovative cloud platforms in the industry. Key Responsibilities Lead end-to-end Genesys Cloud CX workstreams within complex enterprise implementations. Facilitate high-quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives. Translate ...

SaaS | Customer Experience | Project Management Permanent | Remote/Hybrid | £45,000 + Benefits- 12 month contract Our client, a rapidly scaling technology business within the digital healthcare space, is seeking an experienced Onboarding Success Manager to join their growing team. This organisation is known for developing intelligent, cloud … decision-making through automation and AI-powered tools. This is an exciting opportunity to join a forward-thinking company that values innovation, collaboration, and customer success. With a strong focus on culture and continuous improvement, they offer a supportive environment where your ideas and impact will genuinely shape ...

responsible for the day-to-day operation of our business-as-usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL ...

Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately … users as well as to translate technical information back to customers. Key Responsibilities Deliver products, applications, and services to achieve high levels of customer satisfaction Work cross-functionally to support customer engagement and the expansion of products and services Liaise with internal departments to ensure project mandates ...

Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately … users as well as to translate technical information back to customers. Key Responsibilities Deliver products, applications, and services to achieve high levels of customer satisfaction Work cross-functionally to support customer engagement and the expansion of products and services Liaise with internal departments to ensure project mandates ...

Customer Operations Executive Permanent Theale/Home Join a leading UK digital infrastructure organisation and play a key role in supporting marketing, customer operations, and customer experience. We're looking for a highly organised, proactive Customer Operations Executive to help streamline processes, improve reporting, and strengthen … working across multiple teams. No specialist marketing or analytics background required, just strong organisational skills, curiosity, and a willingness to learn. Responsibilities of the Customer Operations Executive include: Keep daily operations running smoothly: task intake, workflow updates, approvals, documentation, and supplier coordination. Produce dashboards and reports using tools like ...

services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing … base. Key Responsibilities Drive revenue growth across new logo customers aligned to strategic industry verticals Leverage multiple channels for opportunity identification Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Identify new business opportunities across Claranet UK’s full portfolio of products ...

Customer Success Executive This organisation sits at the intersection of psychology, data, and technology, helping businesses make better people decisions. They’re growing their Customer Success function and are looking for someone early in their career who’s keen to learn, build relationships, and grow into a full … partner onboarding and enablement alongside senior colleagues Building trusted relationships with both clients and partners Spotting common themes, questions, and opportunities to improve the customer experience Feeding insights and feedback into Customer Success and Product teams Gradually taking on more ownership as you develop towards a Client ...

full market release. This is a fixed-term maternity cover (part-time, 3 days per week) role. You will manage a small Product and CX team and drive prioritisation for the wider engineering team to deliver a roadmap that achieves product-market fit, user adoption, and long-term innovation. While … term technical strategy. Adapt roadmap with agility to respond to user feedback, market trends, and evolving business goals. Lead a cross-functional Product and CX team to deliver new features,enhancements, proofs of concept, and experiments. Shape long-term product and business strategy, aligning with company vision and growth objectives. ...

journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead … enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class ...

journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead … enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class ...

Onboarding Success Manager - Dental | Customer Experience | Project Management Permanent | Remote | £45,000 Are you passionate about shaping the way dental practices deliver care? Our client, a fast-growing technology company in the digital healthcare space, is looking for an experienced Onboarding Success Manager to join their team. They … clinical decision-making through automation and AI-powered tools. This is your chance to join a forward-thinking company that values innovation, collaboration, and customer success . With a strong focus on culture and continuous improvement, this organisation provides a supportive environment where your ideas and expertise will directly ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … Apprentice Technician, you will work towards a Level 3 Apprenticeship in Electrical, Electronic Product Service and Installation Engineering. This is a hands-on, customer-facing role where you will build the technical expertise and confidence required to progress into a Service Engineer position. You will gain practical IT engineering ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … stuck into very difficult concepts. You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … stuck into very difficult concepts. You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … stuck into very difficult concepts. You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … into very difficult concepts. xkybehq You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … into very difficult concepts. xkybehq You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … into very difficult concepts. xkybehq You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...