651 to 675 of 972 Customer Insight Jobs in the UK

Senior Lifecycle Manager and a Lifecycle Co-Ordinator. In this key leadership role, you will oversee our global retention strategy, drive customer lifetime value, and lead cross-functional initiatives across lifecycle marketing, personalisation, and customer insights. We are looking for someone who is ready to jump … Role Your day to day responsibilities will look like this: Own global retention performance KPIs and budgets, delivering data-led strategies to drive customer LTV, active customer volume, order frequency, and total returning revenue. Partner closely with Ecommerce, Marketing, Retail and Creative teams to optimise full-funnel customer ...

software and information solutions that the worlds leading professionals rely on, in the moments that matter most. We are currently looking for a Manager Customer Service EMEA, to join our team. The chosen candidate will be responsible for a team of 8 customer service professionals across the EMEA … alignment with global objectives. Lead and develop a high-performing technical support team through coaching, training, and engagement. Drive case deflection and real-time customer response initiatives using advanced digital technologies. Operational Excellence Oversee front-line support operations, senior leads, and partner networks to ensure timely resolution of incidents ...

function evolves as we scale. Working closely with Engineering, Product, and GTM, you'll elevate how technical support operates, improve how we solve complex customer problems, and turn support insight into product improvements and stronger customer outcomes. This is a high-impact opportunity for a leader … highest-value, most technically complex problems. Measure what matters. Mature how success is measured, going beyond core support metrics to quality, technical effectiveness, and customer outcomes. Use data to guide priorities, track the impact of key initiatives, and feed learnings back into the broader support strategy. Partner across Engineering ...

them launch, scale and optimise Airwallex solutions. Our work spans Payments, Business Accounts, Spend and APIs, combining deep product expertise with a highly consultative, customer-first approach. This is an opportunity to join the founding team of our EMEA Enterprise Customer Success function. You will work closely with … existing Customer Success Manager and help shape the processes, playbooks and operating model for the team as it grows. Our UK team is growing and currently has more than 110 employees. We operate in a hybrid environment, with three days per week required in our London office at Wells ...

Government Solutions business. This is a highly visible leadership role responsible for defining product strategy, driving execution, delivering sustainable growth, and ensuring exceptional customer outcomes. You will own the strategic direction of your product domain, balancing customer needs, market opportunities, technical innovation, and commercial objectives. Working closely with … senior stakeholders across product, technology, shared services, sales, marketing, customer success, and executive leadership teams, you will shape the future roadmap and lead investment decisions that maximise value for customers and the business. You will also play a key leadership role in building and developing a high-performing product ...

Business Unit: Trading and Supply Experience Level: Experienced Professionals Job Description: What’s the role As the Customer Operations Insights Analyst, you will be the technical expert responsible for developing data-driven customer insights, reporting, and analytical models that support operational performance, strategic decision-making, and risk identification … ensuring accurate regulatory and compliance reporting. Working closely with stakeholders across the business, you will translate complex data into clear, actionable recommendations that improve customer and operational outcomes. What you’ll be doing Insight, Analysis & Reporting Develop and maintain analytical models to understand trends, performance, and emerging risks ...

including Tripadvisor, Viator, and TheFork. Who are we looking for? We are seeking a Performance Lead – Booking Assistance to drive conversion performance and enhance customer experience across our global outsourced operations. In this role, you will bridge strategy and frontline execution to foster operational excellence across our BPO partner … Excellence, Product, Tech, and Data teams to reduce booking friction. Whether shaping AI roadmaps or leading experiments, your ability to influence stakeholders and champion customer-first innovation will directly boost conversions and improve the booking journey. Job Location: Hybrid This role is a hybrid position that requires ...

ICIS in London is seeking a skilled Data & Insight Specialist to join Customer Intelligence, bridging customer research, CRM data, product usage, and business metrics into actionable insights. You will automate analyses with Python, build dashboards in Power BI, and partner with colleagues to drive evidence-based decisions … that improve customer understanding, retention and product outcomes. This role offers exposure to AI-ready analytics, cloud environments, and data architecture within a #J-18808-Ljbffr ...

Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyze input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation … reflects business goals and user needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross‐functional product teams and coordinate delivery across internal business ...

Identify new opportunities for product innovation and differentiation. Define and implement the Multi-Generational Product Plan (MGPP), working closely with the business teams. Market & Customer Insights – Conduct market research and competitive analysis to understand customer requirements and emerging technologies. Engage with key stakeholders, including shipowners, operators, and classification … societies. Develop customer connections through presenting papers, attending trade shows and key customer visits, focused on what problems our customers want us to solve. Use customer and market feedback to produce lifecycle strategies and develop value propositions. Product Management & Development – Manage product portfolio, and ensure a competitive ...

insurance does not need more data. It needs more insight. ABOUT BROKER INSIGHTS Broker Insights is a leading provider of data analytics and market insight for the global commercial insurance industry. Our award-winning platform, Broker Insights VISIONTM, compiles and standardises commercial insurance market data, enabling brokers and insurers … back cleanly once it has landed. WHAT YOU WILL DO Strategy for your areas Identify high-impact opportunities through data analysis, market intelligence and customer insights. Own the strategy and roadmap for the problem areas assigned to you, and defend the trade-offs to the exec team, to customers ...

culture of accountability and service excellence. Reporting to the Deputy Director, you will balance operational delivery with long-term service development, use data and customer insight to #J-18808-Ljbffr ...

learn how products are created, prioritised and launched, and you’ll collaborate with product leads, engineers, designers and data experts to turn customer insight into innovative experiences used by millions of people. #J-18808-Ljbffr ...

UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world … strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams ...

Africa, and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication … Compliance, Brokerage, Operations, Sales, Marketing, Affiliates, and other key stakeholders to deliver products from concept to market. Define and prioritize product features based on customer needs, regulatory requirements, technical feasibility, and business objectives. Work closely with exchanges, market data providers, clearing brokers, custodians, and technology vendors to enhance ...

services and products. You will design and implement new business and operating models and bring to life the organizations of the future, while developing customer insights and market perspectives. This role emphasizes internal domain expertise, leading delivery on large projects, and contributing to Capgemini's market positioning through strategic ...

looking for a mid or senior level engineer to join their innovation incubator team, working on exciting and exploratory projects involving software engineering, customer insights, and product development. The role offers a salary range of £55,000-£75,000, hybrid working conditions, and an investment in learning and development ...

tech company. You will apply atmospheric science to quantify industrial emissions, developing robust methodologies and collaborating with software engineers and data scientists to produce customer insights. You will analyse complex datasets from advanced sensing systems, interpret results under varying meteorological conditions, and contribute to scientific publications while supporting campaigns ...

Merchant Services to bridge strategy and end-to-end delivery, coordinating across Product, Technology, and partner teams. You will define solution requirements and translate customer insights into actionable product plans to drive a scalable base solution. As the product leader, you will manage cross-functional execution, align milestones ...

/she designs and implements new business and operating models and brings to life the organizations of the future. He/she develops customer insights, organizational knowledge and market perspectives.## Job Description - Grade SpecificHeorshe leverages hisorher visibility to strengthen Capgemini strategic position in the market. Heorshe drives the delivery ...

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please … support with your application, please let us know in your application or throughout the process. The role As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd ...

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please … support with your application, please let us know in your application or throughout the process. The role As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd ...

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please … support with your application, please let us know in your application or throughout the process. The role As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd ...

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please … support with your application, please let us know in your application or throughout the process. The role As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd ...

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please … support with your application, please let us know in your application or throughout the process. The role As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd ...