1 to 25 of 149 Customer Insight Jobs in the UK excluding London

Role: Customer Insight Analyst Salary: Up to 40,000 (location depending) + benefits Term: 24 month FTC Location: Manchester or Stratford, London up to 2 days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer ...

Shape customer insight with data-driven decisions. A thriving financial services environment. Modern data stack, using Snowflake, SQL and more. Fantastic benefits including private medical and enhanced pension. Were looking for a Senior Insight Analyst to join a forward-thinking Insight team. This is your chance … projects, create actionable insights, and influence key decisions. Youll work closely with stakeholders to improve customer experience and drive commercial performance. If you love turning data into stories that make an impact, this role is for you. What youll be doing As a Senior Insight Analyst, youll deep ...

ExtraCare Charitable Trust are looking for a Researcher (Customer Insight and Smart Technology). We are seeking a Researcher (Customer Insight and Smart Technology) to play a pivotal role in strengthening our evidence base and shaping the future of our services. You will conduct applied research … that strengthens customer experience, independence, and digital inclusion through smart technologies Working across our villages you will focus on understanding the needs and behaviours of current and future residents by exploring how smart home solutions can enhance wellbeing, safety, and autonomy. You will maintain and develop the Innovation Apartment ...

Analytics Manager Up to £70,000 + bonus Hybrid - Leeds (2x days per week) An industry-leading online healthcare provider is seeking a Customer Insight Lead to shape and deliver its customer insight strategy. Reporting to the Head of Customer Insight, you will manage … team of four analysts and drive data-led decision making across the organisation. Key Responsibilities: Own and deliver the customer insight strategy end-to-end Lead LTV modelling and apply outcomes across the business Drive RFM analysis and embed usage across teams Develop and implement customer segmentation ...

LEAD INSIGHT ANALYST £60,000-£70,000 + 10% Bonus | Leeds (2 days/week) | Healthcare E-commerce THE COMPANY UK's largest online healthcare platform delivering prescriptions directly to patients' homes. Four core divisions: NHS prescription delivery, private online consultations, pet healthcare, and direct-to-consumer health products. … backed, forecasting 20% growth, scaling to £1bn+ turnover. THE ROLE Lead the customer insight function and manage a team of 4 Insight Analysts. Full ownership of customer segmentation, LTV modeling, and insight strategy across acquisition, retention, and lifecycle campaigns. Report to Head of Customer ...

MARKETING & CUSTOMER ANALYST £30,000-£35,000 LONDON - Hybrid (2 days per week in office) Please note: Candidates must be UK-based with full right to work and be able to attend one of the listed offices at least twice per week. ABOUT THE BUSINESS This organisation … data-led marketing and analytics consultancy working with well-known clients across multiple sectors. It partners closely with marketing, digital, and customer teams to deliver insight-driven strategies that improve campaign performance, customer engagement, and commercial outcomes. The business operates at the intersection of marketing analytics ...

career. The company are experiencing significant growth and this will create genuine opportunities to develop the role further. They are looking for an experienced Customer Support Manager to work alongside the existing management team to further capitalise on their explosive growth over the last few years. The role offers … Head of Support within a short period of time for those wishing to grow their career. Role Overview We are looking for an experienced Customer Support Manager/Head of Support to lead and develop our customer support function in a fast-growing online marketplace. You will ...

Were recruiting on behalf of a growing, values-led organisation that is investing heavily in its customer experience. This is an excellent opportunity for an experienced Customer Support Team Leader to take ownership of a multi-channel support function and play a key role in shaping service delivery … team performance and customer satisfaction. Youll lead, coach and develop a Customer Support team delivering high quality service to a diverse customer base, including private customers, therapists, internal sales teams, UK distributors and export partners. The Role As Customer Support Team Leader, youll be responsible ...

specific product and buyer messaging frameworks that give GTM teams clear, usable direction. Working closely with Product Management to ensure messaging reflects real customer problems and market priorities. Creating foundational messaging briefs, playbooks, and enablement content for UK sales and marketing teams. Owning the execution of product and feature … such as proposals, collateral, case studies, and FAQs to support win rates and reduce sales cycles. Partnering with Product, Product Analysts, and Voice-of-Customer teams to understand the UK buying journey and identify funnel improvement opportunities. Acting as the product marketing lead for the UK, tailoring global initiatives ...

step on the ladder to showcase and develop your Data and Insight skills. Bring SQL and Power BI skills (Python and R would be advantageous) Work with Salesforce and our other Customer Service systems to advance your data mining techniques to collate, distil and build reports for simple … efficiencies, improving processes, you will take the data and provide the insight. You will be able to evidence where you have worked with large customer datasets (ideally customer data, customer behaviour, etc) and communicated findings of trend analysis through simple and clear dashboards, commentary and reports Note ...

household-name brands across multiple international markets. They're looking to hire a Digital Analyst with experience working closely with marketing teams and delivering customer insight to join their growing analytics function and support insight-led decision-making. The Role As a Digital Analyst, you'll focus … analysing digital and marketing performance while generating customer insights to inform strategy. This is a hands-on, insight-driven role within a fast-paced agency environment. Marketing Optimisation & Performance Analysis Analyse paid media performance across platforms including Google Ads, LinkedIn, and Campaign Manager 360 Build and maintain dashboards ...

Customer Insights Analyst Up to £50,000 Hybrid - Stratford Upon Avon (1x Day per week) An established financial services organisation is looking for a Customer Selections & Analytics Consultant to join a growing Customer Selections & Analytics team. This is an excellent opportunity for someone with strong SQL skills … experience working with campaign selections, CRM data, or customer analytics to step into a role with real impact across multiple business areas. The Role As part of the Customer Selections & Analytics function, you will be responsible for delivering accurate, timely, and data-driven campaign selections that support ...

Contract Product Manager (Customer Mobile App) £600 to £700 per day | Inside IR35 | 6 months initially | Immediate start This is a hands-on Product Manager contract for someone who thrives in fast-moving, customer-facing product teams. We are supporting a major consumer brand whose Customer App sits at the heart of the user experience, from managing preferences to customer support and self-service. There is already a live roadmap for the next few months. What they need now is a strong Product Manager who can step in quickly, take ownership, keep delivery moving ...

Advertisement: Customer Journey Manager (Business Analyst) Contract Duration: 6 Months (with potential for extension) Rate: £600 per day or PAYE salary option is also available Location: Bristol Harbourside (Monday and Tuesday onsite) Are you passionate about enhancing customer experiences and driving innovative solutions? Our client is searching … dynamic Customer Journey Manager (Business Analyst) to join their vibrant team! This role is a fantastic opportunity to make a significant impact on product development while working in a collaborative and fast-paced environment. What You'll Do: As the Customer Journey Manager ...

restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision … making across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You'll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within ...

Product Manager (Customer Mobile App) Up to £600 per day | Inside IR35 | 6 months initially | Immediate start This is a hands-on Product Manager contract for someone who thrives in fast-moving, customer-facing product teams. We are supporting a major consumer brand whose Customer App sits … heart of the user experience, from managing preferences to customer support and self-service. There is already a live roadmap for the next few months. What they need now is a strong Product Manager who can step in quickly, take ownership, keep delivery moving and help shape what comes ...

CLIENT SUCCESS & ACCOUNT MANAGEMENT KEY POINTS Senior leadership role owning Customer Success & Account Management end-to-end AI-powered consumer & B2B research platform used by global brands Enterprise customers across CPG, Tech, Pharma & Financial Services High-impact role in a fast-growing, VC-backed startup ABOUT THE CLIENT … scalable, AI-driven qualitative research used by some of the world's most recognised organisations. THE BENEFITS Opportunity to own and shape the entire Customer Success function Work directly with founders and senior leadership Influence product direction through direct customer insight Competitive compensation with meaningful upside Small ...

solution delivery experience, bringing deep technical and functional expertise across the Dynamics 365 ecosystem. The ideal candidate has led end-to-end implementations across Customer Insights, Customer Service, and Sales, with a proven ability to architect scalable, secure, and data-driven customer engagement solutions. You will … solution architecture, guide design decisions, and oversee technical delivery across complex multi-cloud environments. Responsibilities include defining architecture for Customer Insights, designing data models and segmentation strategies, integrating Azure services, establishing governance frameworks, designing Sales and Service processes, and optimizing AI-driven customer analytics. You will also lead ...

Insights Analyst Up to £50,000 Hybrid - Stratford Upon Avon (1x Day per week) An established financial services organisation is looking for a Customer Selections & Analytics Consultant to join a growing Customer Selections & Analytics team. This is an excellent opportunity for someone with strong SQL skills and experience … working with campaign selections, CRM data, or customer analytics to step into a role with real impact across multiple business areas. The Role As part of the Customer Selections & Analytics function, you will be responsible for delivering accurate, timely, and data-driven campaign selections that support key customer ...

sales environment, we work in many of the same ways as a SaaS or enterprise technology vendor, with a strong focus on long-term customer value. ________________________________________ The Role We're looking for an experienced Marketing Manager to take ownership of marketing strategy and execution, supporting brand growth, demand generation … This is a hands-on role suited to someone from a B2B tech or SaaS background who is comfortable translating complex solutions into clear customer value, and partnering closely with sales in longer sales-cycle environments. Industry-specific experience is not required - strong core marketing capability and a technology ...

identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Customer Journey Manager - Sales & Trading Lab Location: London Contract Type: 12 months - possibility for extention Role Overview We are seeking an experienced Customer Journey … role plays a critical part in product development, working closely with Product Owners and Engineering teams to understand, measure, and optimise end-to-end customer journeys, with a strong emphasis on technology-enabled solutions. The CJM will translate customer insights into prioritised product decisions, ensuring customer outcomes ...

translating companyobjectivesinto clear, impactful outcomes. Working closely with a dedicated cross-functional team,youlllead strong product discovery and delivery practices, using data, experimentation, and customer insight toidentifyhigh-value opportunities and build user-centric solutions. Youllcollaborate closely with peers and senior stakeholders across Product, Engineering, Design, Data … business, influencing direction through insight and evidence.Youllalsohave the opportunity toapply Stepstones advanced AI capabilities to real user problems, while continuing to grow your impact and craft as part of an industry-changing mission to shape the future of work. Your responsibilities: Define, own, and evolve the product vision ...

opportunity The client is seeking a business focused Dynamics 365 CRM Product Owner to take ownership of their existing Dynamics 365 Sales and Customer Insights platform and lead its evolution and adoption across the wider group. Dynamics CRM is already live within part of the organisation and delivering value. … data teams, and Microsoft implementation partners. About the role Dynamics 365 CRM ownership Act as the group owner for Dynamics 365 Sales and Customer Insights Own the CRM product roadmap, backlog, and prioritisation in line with business strategy Ensure the platform is configured, used, and evolved to deliver measurable ...

work will be Monday to Friday, 9am5pm. About You Essential Significant experience leading data strategy, governance or CRM development in a fundraising, marketing or customer insight environment. Strong knowledge of data protection and GDPR compliance, with understanding of DPO responsibilities. Demonstrable experience in designing and interpreting data analysis ...

Deal Leadership Lead discovery sessions to uncover challenges around ITSM, integration, automation, and service orchestration. Deliver solution-oriented presentations, demos, and workshops aligned to customer use cases and operational objectives. Own complex, multi-stakeholder sales cycles from initial engagement through to close and handover. Position our services as long … term partnerships that drive efficiency, visibility, and automation across IT operations. Market Insight & Collaboration Stay current with leading ITSM platforms (ServiceNow, BMC, Jira Service Management, Freshservice, etc.) and trends in integration and automation. Share customer insight with Marketing, Product, and Delivery teams to influence go-to-market ...