326 to 350 of 419 Customer Retention Jobs in the UK

Sr. Director, Evergreen Subscription Sales (EMEA)

Location
Staines-upon-Thames, England, United Kingdom
direction and company objectives into segment‐specific commercial strategies, sales motions, operating models, and performance mechanisms that increase subscription adoption, recurring revenue, pipeline progression, customer value, and commercial effectiveness worldwide. The Senior Director leads a global Evergreen Subscription Sales organisation and establishes the priorities, standards, resources, and operating cadence … role partners with the Strategics and GSI segment leadership teams, Regional Sales, Account Executives, alliance and partner leaders, and executive stakeholders across Product, Finance, Customer Success, Marketing, Services, and Operations. The role has broad responsibility and significant operational latitude within the defined segments, while the Global VP retains overall ...

TikTok Shop - Customer Experience Program Manager, Loyalty & Support

Location
Greater London, England, United Kingdom
TikTok Shop - Customer Experience Program Manager, Loyalty & Support Location: London Employment Type: Regular Job Code: A140638 Responsibilities The Global E-Commerce Governance and Experience (GNE) team helps build a safe and trusted environment for businesses, creators, and communities. We develop policies that support responsible participation, detect and prevent fraud … safety, and support quality come together, helping shape safe and trusted interactions across the global e-commerce ecosystem.We're looking for a data driven customer experience program manager to join our growing EMEA team. In this role, you’ll work with colleagues across TikTok Shop to help identify problems ...

Creative Director, Digital Experiences & Vide London, United Kingdom Marketing

Location
Greater London, England, United Kingdom
risk, pricing, rating, analytics, and decisioning. Earnix brings vertical AI into the workflows and decisions that shape insurance performance across insurers’ pricing, underwriting, claims, customer engagement, retention, and other insurers high-value insurance moments. Earnix’s AIOS enables insurers to orchestrate intelligence across the insurance decision lifecycle … What You’ll Do Make video our core storytelling medium. Build and run a video program that spans brand films, launch content, product storytelling, customer stories, thought leadership and social‐first formats. Lead video production end to end. Oversee production from concept to delivery, including schedules, vendors and post ...

Creative Director, Digital Experiences & Vide

Hiring Organisation
Earnix
Location
London, England, United Kingdom
impact work.What You’ll DoMake video our core storytelling medium. Build and run a video program that spans brand films, launch content, product storytelling, customer stories, thought leadership and social-first formats.Lead video production end to end. Oversee production from concept to delivery, including schedules, vendors and post-production … risk, pricing, rating, analytics, and decisioning. Earnix brings vertical AI into the workflows and decisions that shape insurance performance across insurers’ pricing, underwriting, claims, customer engagement, retention, and other insurers high-value insurance moments. Earnix’s AIOS enables insurers to orchestrate intelligence across the insurance decision lifecycle ...

Sr. Director, Evergreen Subscription Sales (EMEA)

Location
United Kingdom
direction and company objectives into segment-specific commercial strategies, sales motions, operating models, and performance mechanisms that increase subscription adoption, recurring revenue, pipeline progression, customer value, and commercial effectiveness worldwide. The Senior Director leads a global Evergreen Subscription Sales organisation and establishes the priorities, standards, resources, and operating cadence … role partners with the Strategics and GSI segment leadership teams, Regional Sales, Account Executives, alliance and partner leaders, and executive stakeholders across Product, Finance, Customer Success, Marketing, Services, and Operations. The role has broad responsibility and significant operational latitude within the defined segments, while the Global VP retains overall ...

Sr. Director, Evergreen Subscription Sales (EMEA)

Location
Greater London, England, United Kingdom
direction and company objectives into segment-specific commercial strategies, sales motions, operating models, and performance mechanisms that increase subscription adoption, recurring revenue, pipeline progression, customer value, and commercial effectiveness worldwide. The Senior Director leads a global Evergreen Subscription Sales organisation and establishes the priorities, standards, resources, and operating cadence … role partners with the Strategics and GSI segment leadership teams, Regional Sales, Account Executives, alliance and partner leaders, and executive stakeholders across Product, Finance, Customer Success, Marketing, Services, and Operations. The role has broad responsibility and significant operational latitude within the defined segments, while the Global VP retains overall ...

Solutions Engineering

Location
Greater London, England, United Kingdom
growth and deliver results! Geotab is seeking a Solutions Engineer who will showcase and adapt Geotab solutions for partners and end-users by identifying customer needs, developing customized solutions, and supporting partners in overcoming their unique business challenges. This role plays a fundamental part in driving Geotab's strategies … advancing business objectives across sales channels, customer care, and product management. If you love technology and solving real‐world problems for customers, and are keen to join an industry leader — we would love to hear from you! What you'll do: As a Solutions Engineer, your key area ...

Senior Client Services Manager

Location
Greater London, England, United Kingdom
ensuring our services deliver measurable value, identifying opportunities to strengthen resilience and driving long‐term partnership success. Your ability to balance commercial outcomes with customer trust will directly impact retention, expansion and our reputation in regulated markets. In short, this role sits at the heart … deliver value and how we differentiate ourselves. The responsibilities Design and lead the Client Services Plan for your portfolio of enterprise accounts, aligning customer outcomes with long‐term commercial growth. Take full ownership of a defined book of business, including retention, renewals, expansion and pipeline development. Build ...

Staff Data Scientist Location: London

Location
Greater London, England, United Kingdom
execute, and evaluate large-scale experiments to test new ideas and measure their effectiveness in driving business outcomes. Lead deep analytical investigations into customer behavior and retention dynamics, reframing ambiguous business questions into structured analyses that drive step-change improvements in long-term value. Own impact modeling … what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience. Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. Now is the time - In a fast-pace world, it matters ...

B2B Mobile Telecoms Business Development Manager

Location
Greater London, England, United Kingdom
innovative mobile solutions to help businesses stay connected and competitive in today's fast-paced market. The team is dedicated to delivering exceptional customer service and cutting-edge technology to our clients. Job Description: We are seeking a highly motivated and experienced B2B Mobile Telecoms Business Development Manager … deliver sales presentations to potential clients Negotiate contracts and close deals with clients Provide ongoing support and account management to clients to ensure customer satisfaction and retention Work closely with the technical team to ensure seamless implementation and delivery of services to clients Provide regular sales reports ...

Senior Account Manager

Location
Greater London, England, United Kingdom
ideal for a strategic and client-focused professional with a proven track record of managing SME accounts, driving revenue growth, and delivering exceptional customer experiences. As a key liaison between our company and our most valued independent agency and brand partners, you will be responsible for developing long-term … mentorship to junior team members, sharing best practices and contributing to the overall growth of the account management team. Measurement of Success Client Retention & Satisfaction : Maintain and grow key accounts, ensuring high renewal rates and continued customer trust. Revenue & Business Growth : Drive year-over-year account expansion ...

Marketing Manager

Location
Elstree, England, United Kingdom
measured engagement. You will lead competitive intelligence, influence pricing frameworks, and translate product capabilities into compelling narratives that accelerate sales win rates and expand customer lifetime value. Organise and attend (occasionally) major company events, including industry tradeshows and product roadshows, assist with advertising and display using branding opportunities …/loss analysis, track competitor pricing/features, and build actionable battlecards to ensure sales reps are positioned for success. Help to build customer success with communications that increase LTV and reduce churn. Bring competitive and customer insights to the table to influence product tiering, pricing, and packaging ...

Account Manager

Location
Reading, England, United Kingdom
Team Proven ability to foster and sustain strong relationships with an internal overlay and pre‐sales team, effectively supporting the sales process and enhancing customer value. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: 2+ Years Experience for an IT Value Added Reseller, Distributor, or Vendor: Previous experience within the IT industry … maintain strong client relationships: The capacity to cultivate and nurture long‐lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results‐oriented with a focus on achieving and exceeding sales targets: A goal‐driven mindset and a relentless pursuit of targets ...

Senior Field Marketing Manager, UK & Ireland

Location
Greater London, England, United Kingdom
rapidly growing regional business. The role will have a primary focus on programmes that will drive brand recognition, positive brand perception and local customer acquisition and retention. This position reports directly to the Head of International Marketing, based in London (UK), but will work globally with members … What we’re looking for: The Senior Field Marketing Manager spans multiple marketing disciplines in one role, establishing a country-level strategy to delivering customer events, sponsorships, and digital marketing, to working with press and industry partners as well as content and programme specialists. Success in this role requires ...

VodafoneThree - Analytics Manager

Location
Greater London, England, United Kingdom
Partner with Chapter Leads, Senior Analytics Managers and commercial stakeholders to identify opportunities to drive the Consumer Strategic Plan. Including proposition adoption and performance, customer satisfaction, value, retention and channel performance. Deliver robust analysis using high-quality data, clear assumptions and best-practice coding standards, ensuring outputs … accurate, repeatable and easy to explain. Combine customer, commercial, channel, usage and revenue data with wider insight sources, including market research, to build a joined-up view of customer behaviour and business performance. Quality assure data, methodology and outputs, proactively identifying risks, gaps or inconsistencies and taking action ...

Senior Data Engineer

Location
Greater London, England, United Kingdom
decision makers by putting the UK’s most trusted property data and insights at the heart of the property ecosystem. Our market intelligence and customer acquisition, retention and engagement solutions are relied upon by leading industry professionals. Data Services has a diverse product range covering market, property ...

GTM Engineer

Location
Greater London, England, United Kingdom
Jill Delivery team, working alongside Ed Steele and Ed Kim. You’ll build the machine that enables us to scale our GTM and customer base management to the next level. Hundreds of companies have now set up a role via Jill. Our growth doesn't come from completely manual … complex, scalable agents. We build with agents constantly, and you'll ship even more advanced agents into our existing workflows. This could include automating customer-facing delivery, such as reactivation and expansion campaigns. Turn signal into action. Uncover leading indicators that predict outcomes like expansion and churn, and wire ...

Digital Marketing & Performance Manager

Hiring Organisation
Truespeed
Location
Bath, Avon, United Kingdom
Employment Type
Full-Time
Salary
£45,000 - £50,000 per annum, Inc benefits
Take ownership of digital performance at Truespeed. Join our growing marketing team, turn insights into customer growth and help shape the next chapter of our expanding broadband business. Digital Marketing & Performance Manager Location: Bath Salary: Up to £50,000 per annum Contract: Full-time, permanent Working pattern: Hybrid … with a strong focus on turning website traffic into new customers. This is a hands-on, data-driven role for someone who enjoys understanding customer behaviour, analysing performance and identifying opportunities to improve conversion rates. You’ll improve results through smarter targeting, better landing pages, stronger calls to action ...

SaaS Account Executive - Weather

Location
United Kingdom
account through cross-selling and upselling. You are expected to identify opportunities within existing accounts to ensure DTN’s solutions continue to meet evolving customer needs. **Key Responsibilities:** **Account Ownership & Relationship Management*** Build strong, trusted relationships with key stakeholders, acting as a strategic consultant* Maintain a deep understanding … strong, meaningful Territory & Account Plans* Provide proactive recommendations, introducing new solutions that add value and drive engagement* Have a deep understanding of weather* Ensure customer satisfaction and retention by delivering top-notch service and innovative solutions**Sales Growth, Cross-Selling & Upselling*** Identify need to bring in additional ...

PreSales Technical Account Manager - Capital Asset Lifecycle Management

Location
Metropolitan Borough of Solihull, England, United Kingdom
daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. Key Responsibilities: As a Technical Account Manager, you'll drive customer success and business growth by building and maintaining strategic relationships with key accounts. You will focus on customers who have to handle and operate … complex assets within sectors like Energy & Utilities, Chemical and similar 1. Strategic Customer Engagement & Relationship Building: Develop and nurture strategic relationships with key accounts, acting as a trusted technical advisor to understand their business objectives, challenges, and future architectural vision. Work collaboratively with sales, services, and product teams ...

Head of Customer Success: Global Retention Leader

Location
Greater London, England, United Kingdom
Fresha in London is seeking a Head of Customer Success to lead a new, critical function focused on retention and churn prevention for our global customer base. You will head a team of 5–6 specialists within a 74-person CX organisation, owning strategy, operating model ...

Senior CSM — Onboarding, Delivery & Growth

Location
Exeter, England, United Kingdom
RoleMapper Technologies Limited is seeking a Senior Customer Success Manager to own the onboarding and delivery lifecycle for enterprise customers. Your role will involve running customer-facing projects, ensuring high-quality outcomes, and driving customer value, retention, and growth in a scaling SaaS environment. … ideal candidate will have a strong background in customer success and strategic account management, with a focus on delivering measurable value. This position embraces a startup culture, encouraging collaboration and innovation. #J-18808-Ljbffr ...

Telematics Service Desk Analyst

Hiring Organisation
MSX International Limited
Location
Gaydon, Warwickshire, United Kingdom
Employment Type
Permanent
Salary
£25000 - £27500/annum
Team Leader you will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will be responsible … Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a ‘best in class’s service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution ...

Senior Customer Success Manager, EMEA

Location
Eashing, England, United Kingdom
Forrester WaveTM: Intranet Platforms, and the IDC MarketScape: Worldwide Experience‐Centric Intelligent Digital Workspaces 2025. This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise‐grade performance. Unily also holds the prestigious ClearBox “Intranet Choices 2025” award. With these accolades … Success Managers (Sr. CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr. CSM will independently partner with multiple stakeholders across ...

Manager, Advanced Professional Services EMEA

Location
Greater London, England, United Kingdom
GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Manager, Professional Services Fastly is looking for an exceptional customer-centric leader to manage a team of post-sales technical experts. Fastly's Professional Services team provides expert-level technical guidance to customers integrating … most out of Fastly. As the Manager of Professional Services, this role is responsible for providing effective leadership across the team to ensure successful customer engagement and retention by delivering high-value outcomes on designated cases. Key activities include driving internal alignment to ensure a high-quality ...