26 to 50 of 235 Customer Service Jobs in the East of England

Customer Care Executive/Colchester/Term Time Only/Up to £15 per hour We’re looking for an organised, efficient and customer-centric Customer Care Executive to join our successful, family-owned educational supplies business in Colchester. This is a term-time only role, making … want to work during the school term and spend the school holidays with their children. Due to our growth plans and dedicated approach to customer care, we are looking to hire a Customer Care Executive at our newly refurbished Colchester Head Office. As a member of the Customer ...

Field Service Engineer Regional – Essex c.£28-30k DOE + Van + Expenses + Overtime + Bonus + Progression Contact: Chloe or Holly at Pearson Whiffin Recruitment Are you working in a customer-facing technical role and looking for a company that will genuinely invest in your … working independently — but still being part of a supportive team? We are exclusively recruiting for a growing, well-established business seeking a Field Service Engineer to join their team due to increased demand and internal progression. Ideally, we are looking for someone based within North London or the surrounding ...

role in the operational management of BT International’s global core platforms, ensuring they are reliable, secure, scalable, and deliver an exceptional customer experience. Working within our 2nd Line Operations team, you will support critical services across our international network and digital platforms, driving operational excellence, rapid incident resolution … continual service improvement.This is an exciting opportunity to work at the heart of BT International's next-generation platforms, collaborating with engineering, product, supplier, and operational teams to improve service reliability through automation, observability, and SRE best practices.What you’ll be doingSupport the 24x7 operation of BT International ...

Raytheon UK has an excellent opportunity for a Service Operations Team Leader to join our Manufacturing team in Harlow. As Service Operations Team Leader , you will provide leadership and management across the Customer Service Centre (CSC) team focused on repair, rest, and stores functions. You will … support the team to ensuring that all activities are delivered efficiently, effectively, and in line with business and customer expectations. The CSC team plays a critical role in ensuring the accurate receipt and processing of customer inventory in accordance with contractual requirements. This includes overseeing verification testing, diagnostics ...

enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description The Service Desk Analyst acts as the first point of contact for all IT-related incidents and service requests within FRP Advisory. This role … critical in ensuring smooth technology operations across a fast-paced professional services environment. You will deliver timely, effective resolutions and exceptional customer service to maintain high user satisfaction and support FRP’s commitment to operational excellence. Location: Flexible across FRP Advisory offices (Chelmsford, Brentwood, London, and other ...

Council and the gateway through which our customers access our services, give us valuable feedback and receive the help and advice they need. Our customer access team play a pivotal role in helping transform the way that customers can reach us and our innovative and exciting technology and digital … strategy developments including web chat will see the contact centre taking even more of a lead at the customer interface. Our team can go on to expand their careers within different areas of the Council and we pride ourselves on the development support we provide. We are growing ...

environment! You will be Supporting the day-to-day management and development of the company's e-commerce channels, ensuring products, content, promotions and customer information are accurate, up to date and presented effectively. The role works closely with marketing, sales, operations, customer service and warehouse team … well as the external partners to help maximise online sales and customer experience. Key responsibilities Website & Online Store Management by working closely with Web Admin Ensure product information, availability and promotions are accurate. Check website pages regularly for errors, broken links and outdated content. Support website merchandising and product ...

Fully Office Based A leading facilities and maintenance provider is looking to appoint an experienced Facilities Helpdesk Manager to oversee and lead a busy, customer-focused Helpdesk operation based in Basildon. This is a key leadership position for an experienced Facilities, Maintenance or FM Helpdesk professional who is looking … take responsibility for operational performance, customer relationships, team development and continuous improvement. You will be responsible for ensuring the Helpdesk operates efficiently and delivers a consistently high level of service, while meeting contractual KPIs and SLAs and maintaining strong relationships with customers, contractors and internal stakeholders. This ...

Referral Bonus Scheme Ongoing Training & Career Development The Role As a Local Business Development Manager, you'll be responsible for growing the vehicle business customer portfolio while delivering exceptional customer service and building long-term relationships across your local area. Your responsibilities will include: Developing new local … opportunities and generating sales leads Building and maintaining strong relationships with business customers Promoting vehicle, finance and aftersales solutions Managing existing accounts to maximise customer retention Achieving agreed sales and profitability targets Delivering exceptional customer service throughout the sales process Ensuring compliance with FCA and GDPR regulations ...

Service Desk Controller Location : Peterborough Salary : £34,000 per annum Contract : Full-Time | Permanent Hours: Monday - Friday | 40 Hours Per Week (7:30am - 5:00pm on a rota basis) Hybrid Working - Work from Home 1 Day Per Week After Successful Probation Are you an organised, proactive individual who thrives … fast-paced environment Do you enjoy coordinating people, solving problems and delivering outstanding customer service Our client, a well-established and growing business based in Peterborough, is looking to recruit an experienced Service Desk Controller to become a key member of their busy operations team. This ...

safe, efficient and commercially successful operation of a busy logistics warehouse. This is a hands-on senior leadership role, responsible for people, performance, compliance, customer service and P&L, with a strong focus on continuous improvement. Key Responsibilities Lead day-to-day warehouse operations including goods-in, storage … flexed according to demand Control operational costs and identify opportunities to improve productivity and efficiency Plan and optimise workflows, processes and labour to achieve service and performance targets Oversee FLT, MHE, WMS and inventory processes, ensuring operational readiness and stock accuracy Drive continuous improvement initiatives, including Lean ...

Service Engineer Bedfordshire £45,000 - £55,000 + Overtime (Depending on Experience) A leading manufacturer of automated machinery is seeking a Service Engineer to join its growing technical team due to continued expansion and an increasing demand for customised machinery solutions. This is an exciting opportunity … hands-on engineer who enjoys a mix of site-based installations, fault finding, commissioning, and customer technical support both in the UK and internationally. The Role As a Service Engineer, you will be responsible for the installation, commissioning, servicing, and support of specialist production machinery . The role ...

AdvertAre you passionate about technology and enjoy helping people? If so, Bidwells is looking for an enthusiastic IT Support Engineer to join our friendly Service Desk team based at our head office in Cambridge, where you'll be the go-to person for resolving IT issues and keeping … colleagues connected and productive. In this people-facing role, your excellent customer service skills will shine as you provide responsive and professional 1st and 2nd line support across the business.This is a hands-on, varied position that blends user support with hardware and software management, system administration ...

passionate about technology and enjoy helping people? If so, Bidwells is looking for an enthusiastic IT Support Engineer to join our friendly Service Desk team based at our head office in Cambridge, where you'll be the go-to person for resolving IT issues and keeping our colleagues connected … productive. In this people-facing role, your excellent customer service skills will shine as you provide responsive and professional 1st and 2nd line support across the business. This is a hands-on, varied position that blends user support with hardware and software management, system administration, and involvement ...

Peterborough based client is looking for a highly organised Service Desk Controller to join them on a full-time permanent basis, working Monday to Friday working 40 hours per week, between the hours of 7:30 am – 5 pm on a rota basis. Opportunity to work from home … week after successful probation. As a Service Desk Controller, you'll be responsible for handling customer service requests, scheduling field engineers, coordinating parts, and ensuring maintenance and breakdown calls are managed efficiently to deliver excellent customer service. Key Responsibilities for the Service Desk Controller Handle ...

Role: Digital Service Desk Analyst Location: Norwich or Chelmsford, UK Duration: 3-Month Contract (Inside IR35) Hours: 37.5 hours per week, Monday to Friday rota (08:00-16:00 or 10:00-18:00) Job Summary Provides first-line technical support and customer service to Trust staff … across all sites. Logs, manages, resolves, or escalates IT incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) services, remotely managing asset tracking (CMDB), and escalating Major Incidents. This is a fully on-site, phone-focused role requiring participation ...

Support Engineer – 6-month contract – Dereham My customer is looking for an experienced IT Support Engineer that will be responsible for diagnosing and resolving technical issues across a Microsoft environment, supporting users up to 2nd Line level, and taking ownership of the complete Joiners, Leavers and Movers (JLM) process. … Skills & Experience required from the IT Support Engineer: Microsoft 365 administration and end-user support. Providing 1st and 2nd Line IT Support. ITSM or Service Desk ticketing systems. Joiners, Leavers and Movers (JLM) processes. Windows desktop operating systems and standard business applications. Hardware installation, configuration and troubleshooting. Excellent customer ...

Support Engineer – 6-month contract – Dereham My customer is looking for an experienced IT Support Engineer that will be responsible for diagnosing and resolving technical issues across a Microsoft environment, supporting users up to 2nd Line level, and taking ownership of the complete Joiners, Leavers and Movers (JLM) process. … Skills & Experience required from the IT Support Engineer: Microsoft 365 administration and end-user support. Providing 1st and 2nd Line IT Support. ITSM or Service Desk ticketing systems. Joiners, Leavers and Movers (JLM) processes. Windows desktop operating systems and standard business applications. Hardware installation, configuration and troubleshooting. Excellent customer ...

authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.About the Role: Servaada, a Wipro company is looking for a Team Leader with previous experience in customer and client services. … Team Leader within our Customer Operations team, you’ll be leading and developing a team of Customer Operations Representative’s.You’ll be responsible for the team providing a great quality service and customer experience by managing the team effectively through the efficient use of all resources ...

Developed Vetting' UNLEASH YOUR POTENTIAL You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd line Engineers conduct reactive and proactive maintenance … focus under changing situations. Technical expertise - Ability to troubleshoot and fault rectification variety of issues. Attention to detail - Including written and work carried out. Customer service - excellence. Teamwork - Build effective internal and external relationships. Attention to detail - Including written and work carried out. Customer service - excellence. ...

required to work onsite as needed. Preferred candidates will be located near Hanscom AFB (Boston, MA).Primary Responsibilities:Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.Core Configuration: Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions … Data Policies.CSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks. Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps.Access & Security: Manage user roles, group memberships, and configure Access Control Lists (ACLs) to secure data.Platform ...

managing data Strong administrative and data processing skills High attention to detail and accuracy Confident using Microsoft 365, particularly Excel Excellent communication and customer service skills Experience in a charity or fundraising environment is desirable but not essential About us St Nicholas Hospice Care is a successful charity … employee you will receive the following benefits: Health Cash Plan & Wellbeing programme 25 days annual leave increasing to 29 with service (pro rata for part time employees) Enhanced Occupational sick pay scheme Access to a group pension plan or continuation of NHS Pension (subject to criteria) Life assurance Access ...

Transport Planner will be to plan and execute collection and delivery schedules via the most cost-efficient means, in line with the business objectives, customer service levels and current legislative requirements. Make full use of all IT systems, TMS and customer portals to ensure efficient fleet … employee deployment. Fully utilise all vehicles to ensure accurate and appropriate allocation of drivers/vehicles/trailers/customer deliveries and backloads. Work closely with the Workshop to ensure vehicles and trailers are available to support the transport requirement, service scheduling is built into the plan ...

reporting to the Head of IT, you will help ensure our systems remain secure, reliable and efficient, enabling the teams to provide an exceptional service to their clients. A broad role, with responsibilities including : Act as the escalation point for technical issues that cannot be resolved by first-line … Microsoft Windows desktop environments and Microsoft 365 applications Install, configure and maintain desktops, laptops, mobile devices and peripherals Maintain accurate documentation within the IT service desk system Assist with the administration and maintenance of the firms' servers, network and cloud infrastructure Support Active Directory and Microsoft Entra ID user ...

including password resets and mailbox support Setting up laptops, desktops, and user accounts Escalating more complex issues to senior engineers when required Delivering excellent customer service to end users Skills & Experience Previous IT support experience or IT qualification preferred Basic understanding of Windows operating systems and Microsoft … Good communication and customer service skills Eagerness to learn and develop technically Ability to work well within a team environment Full UK driving licence beneficial but not essential What's On Offer Salary up to £30,000 Ongoing training and development Clear progression opportunities into 2nd line support ...