26 to 50 of 100 Customer Service Jobs in the East of England

challenge, independence, and making a real impact, this is your next move. Key corporate accountabilities Work collaboratively with colleagues to deliver the Corporate and Service plans. Take a collaborative approach to delivering IT support across the Council to deliver positive outcomes beyond traditional service boundaries where required … experience across the council Contribute to the development of Council’s IT strategies and policies to deliver strategic aims and objectives across all service areas To work collaboratively with colleagues across the council on cross cutting corporate issues/projects to promote a culture of continuous improvement and good ...

Design solutions. Build trust. Create effortless customer experiences. At The HBP Group, we believe great technology should make life easier...not more complicated. We're looking for an experienced IT Solutions Presales Engineer to join our Commercial team. This is an exciting opportunity for someone who combines deep technical expertise … with commercial awareness and exceptional communication skills. You'll work alongside Sales, Professional Services and Service Desk teams to design innovative IT solutions that help our customers achieve their business goals while delivering an effortless customer experience. Ifyou'repassionate about technology, enjoy solving complex business challenges and want ...

headed. We’re proud to share our story and Make Amazing Happen at CDW. The Technical Team Leader provides senior technical oversight on the Service Desk, leading a team of Level 1 Engineers in resolving complex Incidents, developing Analyst capability, assuring diagnostic quality, and driving continual improvement to protect … service performance and customer experience. What you will do Act as the primary technical escalation point for complex, high-impact, or recurring Incidents, ensuring Incidents are resolved using approved standards, tools, and methods Lead technical diagnosis to identify root cause, not just symptom resolution and coordinate resolution activity ...

Senior Security Service Engineer – London £40,000 – £50,000 Basic Salary + Commission/OTE London Permanent | Full-Time V7 Recruitment are looking for an experienced Senior Security Service Engineer to join a well-established and growing electronic security business covering London. This is an excellent opportunity … senior position with more responsibility, autonomy and progression. You’ll manage your own area and client base across London, taking responsibility for the service, maintenance and technical performance of security systems across a variety of commercial sites. The company has an established portfolio of major commercial clients, including shopping ...

help deliver practical cyber security awareness and training for employees and Councillors. Alongside your security responsibilities, you will contribute to the wider ICT service, including Microsoft 365 administration, infrastructure and application updates, network monitoring, user support and service requests. Working within ITIL and change management processes, you will … provide clear advice, accurate records and excellent customer service. Job Accountabilities To be the first point of contact for ICT Security issues, coordinating the Council’s cyber security response. To deliver excellent communications and customer service to all service users, including employees, members and other customers. ...

maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse … complex customer service events that require drive and focus to resolve. Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes. Including supporting the release of updates into service in line with technology roadmaps and demand management. Maintain ...

Support Engineer – 12-month contract - Cambridge My Customer is looking for an experienced IT Support Engineer with strong knowledge of Windows, Microsoft 365 and Endpoint Management . The successful candidate will be hands-on, customer-focused and confident troubleshooting complex technical issues. Skills required from the IT Support … Strong endpoint management and software deployment experience. Hardware, desktop and peripheral troubleshooting. Active Directory/Group Policy experience. Experience working within an ITIL/service desk environment . Excellent customer service and communication skills . Strong troubleshooting and problem-solving ability. Excellent prioritisation and time-management skills ...

Belmont Recruitment are currently seeking an experienced Service Desk Analyst for a temporary opportunity in the Norwich area. This is initially a three-month assignment, working 37.5 hours per week, Monday to Friday. Overview: The successful candidate will provide first-line IT support, acting as the main point … contact for IT incidents, service requests and technical queries. You will investigate, diagnose and resolve issues across hardware, software, applications and networks, ensuring incidents are handled efficiently and within agreed service levels. Main Duties: Provide first-line IT support for incidents, service requests and technical queries Record ...

Belmont Recruitment are currently seeking an experienced Service Desk Analyst for a temporary opportunity in the Norwich area. This is initially a three-month assignment, working 37.5 hours per week, Monday to Friday. Overview: The successful candidate will provide first-line IT support, acting as the main point … contact for IT incidents, service requests and technical queries. You will investigate, diagnose and resolve issues across hardware, software, applications and networks, ensuring incidents are handled efficiently and within agreed service levels. Main Duties: Provide first-line IT support for incidents, service requests and technical queries Record ...

changing situations. Technical expertise . Ability to troubleshoot and fault rectification variety of issues. Attention to detail . Including written and work carried out. Customer service excellence. Customer Teamwork. Build effective internal and external relationships. Are you ready to make an impact? Begin your journey … complex problems in national security, defence, government, logistics and operations, transportation, and energy. What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your ...

will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas. This will include support, customer service and project work. Reporting to the service lead, your duties will include: Install, support and service business customers Handle telephone … line support to clients- via telephone, email and remote working Provide on-site support to clients Identify areas for improvement within support to improve service delivery to clients Strive to improve communication both internally and with clients Additional duties as deemed appropriate to the role and business need Part ...

will play a crucial role in developing and executing our digital merchandising strategy to maximise brand visibility, increase conversion, and optimise the online customer experience. You will have a strong eye for detail, a passion for e-commerce, and experience in content management, product merchandising, and customer feedback … selling opportunities, improve shopper journey and ensure Belkin customers have a best-in-class experience across all touch points. Track and analyse customer reviews and ratings across Amazon EMEA and other platforms to gain insights into customer sentiment and product feedback. Work closely with the customer service ...

Start your IT career with a friendly, growing Braintree-based technology company. Gain hands-on experience in customer service, workshop repairs, hardware, software, Microsoft 365, cloud services and cybersecurity, with structured training and clear opportunities to progress. Role Answer incoming telephone calls, take accurate messages and direct calls … appropriate team member. Monitor, send and respond to emails in a professional manner. Welcome customers to the reception area and provide friendly, professional customer service. Book customer equipment into the workshop and maintain accurate job records. Assist with diagnosing and repairing computer hardware and software faults. Communicate with ...

Support Technician Salary: £27,000-£30,000 Location: Huntingdon, Cambridgeshire Reports To: Service Desk Manager The Opportunity Our client, a growing IT services provider, is looking for a IT Support Technician to join their support team. This role will suit someone with previous IT support or service desk … experience who enjoys helping users, troubleshooting technical issues, and delivering excellent customer service. You will act as the first point of contact for clients, resolving technical problems and escalating more complex issues where required. Key Responsibilties Provide first-line technical support via phone, email, and ticketing system. Log, manage ...

role. We’re looking for a Technical Analyst that is ready to join a fast‐based, growing business that is built around providing exceptional service at its heart. You will join an established team where you will quickly become part of the Cambridge Support family. Working as part … team is key to success within the business, supporting each other for the greater good and ensuring excellent service is constantly provided to our customers. About Cambridge Support We’re a growing and ambitious IT support provider that is well known in the Cambridgeshire area. Having a close‐knit ...

primary technology presence at operational sites, covering technical support, device deployment, workplace technology and user engagement. The post-holder will work closely with the Service Desk, Infrastructure Team and third-party providers to own incidents, drive technology improvements and support a secure, modern and reliable IT environment across … twice a week. Nottingham once a month. Provide hands-on 1st and 2nd line IT support at offices, sites and remotely. Own incidents and service requests through to resolution, keeping users and the ITSM platform updated. Diagnose and resolve hardware, software, peripheral, printing, meeting-room and connectivity issues. Escalate ...

Endpoint Services function, you'll support the setup, tracking and distribution of end-user devices whilst helping to maintain a high standard of customer service. Key responsibilities include: Building, configuring and deploying laptops, desktops, mobile phones and other endpoint devices Supporting device rollouts, refresh programmes and new starter equipment … requests Maintaining accurate asset records and inventory databases Logging, tracking and resolving IT incidents and service requests Supporting users with device setup and troubleshooting Managing stock levels of hardware and peripherals Updating service management and asset tracking systems Providing guidance and training to end users on devices ...

Office based Monday to Friday 9am - 5pm You will take ownership of the incoming customer communication, making sure that any existing or new customer queries or issues are processed and resolved in a timely matter exceeding the customers expectations. Your responsibilities will include: Manage incoming calls and emails … signpost to relevant staff Own the customer service in the business and log all feedback, issues and resolve complaints Process technical support issues and troubleshoot internally and with OEM support functions and software Assist testing and commissioning of the CRM to replace manual processes Logging and tracking ...

Printer Engineer (Field Service Engineer) 12‑Month Fixed Term Contract Location: Coventry, Leicester & Peterborough Recruiting on behalf of a leading Managed Print provider About the Role We're seeking an experienced Printer/Copier Engineer to join a respected Service & Support team on a 12‑month fixed‑term … resolve faults on printers and multifunctional devices Carry out installations, routine maintenance, and device updates Provide technical support to customers within agreed SLAs Support customer installations and deployments Log service activity and fault details accurately Report recurring faults and share technical knowledge with colleagues Maintain boot stock ...

Developed Vetting (DV) Cleared Infrastructure Engineer looking for a role where you can work across project delivery, service transition and operational support within a major Defence programme? Join a team of infrastructure professionals delivering and supporting secure messaging and infrastructure platforms operating within highly classified environments. Based on site … maintenance activities. A proactive approach to taking ownership of work and delivering against objectives. It would be great if you had: Knowledge of ITIL Service Management processes and practices. Accreditation to MCP level or equivalent. Experience of Infrastructure-as-Code or server infrastructure automation concepts. Experience supporting secure messaging ...

right to work in the UK. Essex County Council is delivering an ambitious transformation to become a leading digital council by 2030, with excellent customer service enabled through modern technology and service design. The Role The Lead Developer is a newly created role within Essex Digital Service … engineering standards, practices, and technical capability. To read more about our business area, please visit: Corporate Services Accountabilities Develop and deliver the Essex Digital Service development strategy, aligning engineering capabilities with product, platform and architectural priorities to enable the delivery of secure and user-centred digital services. Establish ...

responsibilities will span security monitoring, risk review, incident response and liaison with local and national partners. You will also contribute to the wider ICT service, including Microsoft 365 administration, infrastructure updates, network monitoring and user support, all within ITIL and change management frameworks. ICT Security Analyst - Key Responsibilities: - Monitor … training to employees and Councillors, plus support regular security testing and reviews - Contribute to Microsoft 365 administration, infrastructure and application updates, network monitoring and service requests with excellent customer service ICT Security Analyst - You: - Hold a Level 5 qualification in Cyber Security or equivalent professional experience - Have ...

time. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday from 9.00am to 5.30pm standard working hours with the requirement for out-of-hours standby. … Overtime and standby are paid in line with company policy. Responsibilities/Accountability: To attend to all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines Ensure assigned incidents are monitored, updated ...

wider technical team on IT, infrastructure and security projects. Key Requirements: 2+ years' recent hands-on experience in an IT Support, Desktop Support, Service Desk or similar technical role. Strong experience supporting Apple macOS devices within a business environment. Good experience supporting Windows devices. Experience administering Microsoft 365/… remote employees. Comfortable supporting senior stakeholders and executives. Experience supporting meeting rooms, video conferencing, AV equipment and wider office technology. Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users. Contract: Market-leading SaaS organisation Initial 6-week contract with ...

passionate about technology and helping people solve problems? We're looking for an IT First Line Support Analyst to join a busy Service Delivery team, providing technical support to colleagues across the business. This is an excellent opportunity for someone with previous IT support experience or a recent … incidents, as well as escalating more complex issues to specialist teams when required. Key Responsibilities Provide first-line technical support via phone, email and service desk systems Troubleshoot hardware, software and connectivity issues Log and manage incidents and service requests accurately Escalate complex issues to appropriate support teams ...