51 to 75 of 98 Customer Service Jobs in the East of England

week on site in Milton Keynes Inside IR35 2 Month Contract ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 2nd Line Support Engineer on a contract basis. Key Responsibilities: Provide onsite Level 2 IT support across … with third-party providers for specialist support when required. Work collaboratively with the IT Manager and internal IT team to ensure efficient incident resolution, service continuity and a high standard of customer support. Assist with infrastructure monitoring, system administration and proactive maintenance while documenting issues, resolutions and technical ...

tasks such as mailbox management, user provisioning, and network troubleshooting. Familiarity with networking and network management, WAN, LAN and VPN. Excellent problem-solving and customer service skills. Ability to work effectively with third-party suppliers and manage escalations. Experience with MDM solutions such as Intune. Strong verbal ...

well-established, growing IT services provider supporting schools across Hertfordshire. This is a fantastic opportunity to gain hands-on experience in a varied, customer-facing role with excellent training and career development. The Role You'll provide onsite and remote IT support to local primary schools, helping to maintain … larger projects and installations taking place during school holidays. What We're Looking For A genuine passion for IT and technology Excellent communication and customer service skills A proactive, organised approach to problem solving Basic knowledge of Windows, Microsoft Office, networking and PC hardware Previous IT support experience ...

Microsoft 365 and Windows environments. Basic networking knowledge (switches, routers, TCP/IP, DNS and DHCP). Excellent troubleshooting skills. Strong communication and customer service skills. A genuine desire to develop your career. Full UK Driving Licence. Exposure to Azure, networking, firewalls, virtualisation, CCTV, Ubiquiti or cloud technologies ...

senior technical point of escalation within the team whilst managing a small team and helping to ensure the department continues to deliver an excellent service across the business. Our client is one of the UK's leading providers in their industry, the business has won multiple awards in recent … absence management and ensuring adequate site cover. Monitoring the IT helpdesk queue, allocating work appropriately and ensuring tickets are progressed and resolved within agreed service levels. Acting as the senior technical escalation point for complex IT, network and infrastructure issues. Supporting and maintaining network infrastructure, servers and cloud-based ...

technical point of escalation within the team whilst managing two IT Support Analysts and helping to ensure the department continues to deliver an excellent service across the business. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday … projects alongside the IT Manager. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes and service delivery. Candidate requirements: Previous experience in a busy, hands-on IT support environment. Previous experience managing, mentoring or leading junior team members. Strong technical knowledge ...

technical point of escalation within the team whilst managing two IT Support Analysts and helping to ensure the department continues to deliver an excellent service across the business. This is a hybrid role, with employees required to work from the Luton office three days per week. Hours are Monday … projects alongside the IT Manager. Creating and maintaining technical documentation, processes and standard operating procedures. Driving continuous improvement across IT support processes and service delivery. Candidate requirements: Previous experience in a busy, hands-on IT support environment. Previous experience managing, mentoring or leading junior team members. Strong technical knowledge ...

THEN, WHEN, OR and NOT. Basic understanding of databases and SharePoint. Excellent attention to detail and organisational skills. Strong communication and customer service skills. Ability to work independently and as part of a team. A proactive approach with a willingness to learn new systems and technologies. Desirable Further ...

This is a hands-on role focused on resolving complex issues, maintaining system performance, and contributing to continuous improvement within a 24/7 service environment. You will be an experienced third line engineer who thrives on solving complex technical problems. You take ownership of escalations, work confidently across …/or Bash scripting Familiarity with API management tools Strong understanding of ITIL frameworks Proven troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work independently and manage multiple priorities Full UK driving licence Desirable: Experience with Technology Enabled Care Services (TECS) or SmartTEC ...

heading We're building an automation-first, AI-enabled MSP - proactive by design, not reactive break-fix. Our platform is HaloPSA for service management, NinjaOne for RMM, CIPP for Microsoft 365 security automation, and Hudu for documentation. Self-healing scripts, intelligent alerting and predictive maintenance aren't buzzwords here … engineers who feed it Escalating to 2nd line with full diagnostic context: what you tried, what you ruled out, what you suspect Our stack Service management: HaloPSA (PSA and ticketing), Hudu (documentation and knowledge base) Monitoring and automation: NinjaOne RMM, CIPP for multi-tenant Microsoft 365 security Microsoft cloud ...

other consumables is maintained. To report all accident/incidents on Datix Attend department meetings as required Provide a professional, efficient, and approachable service maintaining a high level of customer service to staff and visitors at all times Liaise and communicate effectively highly sensitive complex information concerning … appointment and diary System. To be computer literate and demonstrate efficiency in use of MS Office software (including EXCEL). Experience working in a customer/client focused environment Previous experience managing health care records Desirable Previous experience working in a health care setting Disclosure and Barring Service ...

encourages positive change in the local community. Senior Technical Analyst - The Role: You will provide high quality technical expertise across our ICT service, diagnosing, managing and resolving complex technical issues across Microsoft 365 products, networks, data management and core infrastructure. Working within the ITIL framework, you will resolve incidents … team to improve resilience and technical capability - Lead the design and implementation of technology solutions aligned with business objectives and security requirements - Deliver excellent customer service to employees, managers and councillors - Monitor and manage security, ICT infrastructure and key systems processes Senior Technical Analyst - You: - Level 5 qualification ...

well-established, growing IT services provider supporting schools across Hertfordshire. This is a fantastic opportunity to gain hands-on experience in a varied, customer-facing role with excellent training and career development. The Role You'll provide onsite and remote IT support to local primary schools, helping to maintain … larger projects and installations taking place during school holidays. What We're Looking For A genuine passion for IT and technology Excellent communication and customer service skills A proactive, organised approach to problem solving Basic knowledge of Windows, Microsoft Office, networking and PC hardware Previous IT support experience ...

Administrator will play a key role in ensuring customer orders are processed efficiently and accurately from receipt through to delivery. The successful candidate will be highly organised, possess excellent communication skills and take pride in providing outstanding after-sales support. Role Process customer orders accurately … where required Proactively notify customers of any delays and provide regular updates Chase suppliers and couriers to monitor and expedite deliveries Prepare and dispatch customer orders, ensuring all documentation is completed correctly Check supplier invoices against purchase orders and delivery records, resolving any discrepancies Provide excellent after-sales care ...

INSTALLATION AND SERVICE ENGINEER - North London - Barnet/Enfield/Watford area FTC 6 months to begin with. FULL TRAINING WILL BE PROVIDED (if you are comfortable with general IT and DIY skills, please read on). Salary - 30,000 + Benefits 6 Months FTC - to start, with … would suit a confident 'handy person' someone comfortable with home/general DIY, ability to confidently use power tools, IT literate and extremely strong customer facing skills whilst working closely with clients (in their homes) to ensure that all installations are completed efficiently and to the highest standards. ...

join a leading IT Support and Cyber Security company based in King's Lynn. Our client is one of the UK's leading Managed Service Providers, delivering innovative technology solutions to businesses across a wide range of industries. They are passionate about making a genuine difference by providing reliable … innovative solutions and consistently exceeding customer expectations. They have built an outstanding reputation by placing customer service at the heart of everything they do. Above all, they recognise that their people are the key to their success and have created a supportive working environment where teamwork, trust ...

join a leading IT Support and Cyber Security company based in King's Lynn. Our client is one of the UK's leading Managed Service Providers, delivering innovative technology solutions to businesses across a wide range of industries. They are passionate about making a genuine difference by providing reliable … innovative solutions and consistently exceeding customer expectations. They have built an outstanding reputation by placing customer service at the heart of everything they do. Above all, they recognise that their people are the key to their success and have created a supportive working environment where teamwork, trust ...

will take full accountability for CRM data integrity, oversee the operational administration of deal pipelines, and directly support sales and customer retention functions by executing time-critical administrative tasks, managing client documentation, and coordinating meeting logistics. Role The Business Administrator will provide vital operational and administrative support to drive … company’s growth strategy. Operating within the Customer Success Team, this role acts as the central link connecting the Customer Relationship Team (responsible for growth and retention) and the Project Management Team (responsible for delivering post-sales services and solutions). This includes executing time-critical administrative tasks ...

ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers conduct reactive and proactive … organisational skills and be independent and comfortable with autonomous working. Have the ability to tackle complex problems and incidents. Have experience in ITIL ICT service delivery on critical infrastructure. Have experience of working under pressure to meet deadlines while handling multiple priorities. Be experienced in patch management including analysis ...

Typically, this person will be responsible for the installation, servicing, maintenance, and fault-finding of CCTV and Access Control systems across commercial and industrial customer sites throughout North London, Hertfordshire, and Essex. Duties and Responsibilities of the Security Engineer: Installation and commissioning of CCTV and Access Control systems. Carrying … planned preventative maintenance visits. Diagnosing and rectifying faults on security systems. Completing service reports and relevant documentation. Providing excellent customer service whilst attending client sites. Participating in the company call-out rota and responding to emergency breakdowns. Ensuring all work is completed in line with industry standards ...

/content updates if required Essential skills & experience Experience in IT support and systems administration (networks/servers exposure beneficial) Strong troubleshooting, communication and customer service skills Experience supporting business systems/applications and user management Understanding of security, data protection and backup/restore best practice Good ...

Support/IT Assistant/IT Technician positions Microsoft 365 administration Windows environments User account management Hardware and software troubleshooting Excellent communication and customer service skills Experience with Active Directory, SharePoint, cybersecurity principles or professional services environments would be advantageous but is not essential. What's On Offer ...

Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/ ...

Fire & Security Engineer Service and Faults Location: Hertfordshire Salary: £35,000 £42,000 (DOE) Benefits: Door-to-door travel 25 days holiday + bank holidays + your birthday off Company car/van Overtime Call-out rota Industry-leading training & career progression Ready to grow your career with … opportunity you've been waiting for. About the Role: We're on the hunt for an experienced Fire & Security Engineer with strong service and fault-finding skills across Fire Alarms, CCTV, Access Control, and Intruder Systems. You'll be working across a variety of client sites, including major blue ...

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. ...