26 to 50 of 113 Customer Service Jobs in the West Midlands

Helpdesk Administrator/Contract Support Administrator Salary: Competitive + Benefits Are you an organised administrator with excellent customer service skills and experience working in a fast-paced environment? We're looking for a Helpdesk Administrator/Contract Support Administrator to support a busy Facilities Management contract across … varied role where you'll be responsible for managing maintenance requests from initial enquiry through to completion. You'll coordinate engineers and subcontractors, monitor Service Level Agreements (SLAs), update the Maximo CAFM system, raise purchase orders and ensure all jobs are completed accurately and on time. Key Responsibilities Manage ...

recruitment agency specialising in temporary and permanent staffing solutions across the Industrial, Engineering, Driving, Commercial and Technical sectors. We pride ourselves on delivering exceptional customer service and fostering long-term relationships with clients throughout the Midlands. Due to continued growth, we are seeking a confident and motivated Part … prospective clients, helping to expand our client base. This is an excellent opportunity for individuals with experience in telesales, outbound sales, business development or customer service who enjoy engaging with people and generating new business. The Role As a Part-Time Sales Executive, you will be responsible ...

across Shropshire & Staffordshire) Salary: Competitive (DOE) Hours: 08:00-16:30 (Mon-Fri) Temp Contract About the Role My client is looking for a customer-focused IT Migration Technician to support a large-scale Microsoft tenancy migration project. Working as part of a dedicated project team, you will … Microsoft services are successfully transitioned into a new Microsoft tenancy with minimal disruption. This is a hands-on role combining technical tasks with excellent customer service, as you'll guide users through the migration process, answer questions, and ensure everything is fully operational before sign-off. The role ...

across Shropshire & Staffordshire) Salary: Competitive (DOE) Hours: 08:00-16:30 (Mon-Fri) Temp Contract About the Role My client is looking for a customer-focused IT Migration Technician to support a large-scale Microsoft tenancy migration project. Working as part of a dedicated project team, you will … Microsoft services are successfully transitioned into a new Microsoft tenancy with minimal disruption. This is a hands-on role combining technical tasks with excellent customer service, as you'll guide users through the migration process, answer questions, and ensure everything is fully operational before sign-off. The role ...

customers expectations and ensure the quality tyres we supply, are fitted to the highest safety standards. Without their expertise, attention to detail and excellent customer service we would not be the successful business we are today. In this regional role as a Dealership Support Technician you will provide … staff as part of their induction process to ensure that relevant skills are available to meet business requirements Coach staff to improve sales, customer service and technical skills Using manual handling and relevant tools to remove and fit tyres of various weights and sizes. Ensuring customers receive ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

seeking to appoint a Software Support Apprentice within our Abloy UK team. You will learn how to ensure that our customers receive 100% customer satisfaction in technical enquiries. Role The successful candidate will be answering technical and user experience tickets through our online helpdesk as well … user guides and other communications. Training There may be an opportunity for a full-time role after successful completion of this apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider CITY OF WOLVERHAMPTON COLLEGE Working Week Monday to Friday, 8am to 5pm (8am to 1pm on Friday ...

compliance services that help keep residents safe, properties well maintained and communities supported. The Role We’re looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team. Working in a fast-paced environment, you’ll play a key role in planning and scheduling … repairs and maintenance works, ensuring operatives’ time is used productively while delivering a high-quality service to residents and clients. You’ll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish. Responsibilities Provide excellent ...

with extensive experience in Commercial, Leisure, Health Care & Education projects. Combined with our dedicated 24/7 planned & reactive maintenance division cover all our customer requirements. Established in 1987 we have developed and expanded to become a market leader. About the role: We are looking for an enthusiastic … assist and develop the Client's culture of continuous improvement Consider safety compliance with a diverse sector of client groups Understand the importance of customer service About you: Skills Required: Door Hanging - Shaving/Fitting/Adjusting Door Frames Digi Locks Door Closers Locks Push Bar Systems Handrails ...

Design Engineer is to design a range of commercial gas/heating systems across a range of large scale residential, industrial and commercial projects. Service, maintain, and repair commercial heating and gas systems Diagnose and resolve faults efficiently and safely Carry out installations across commercial and domestic properties Complete … work in line with current gas safety regulations and standards Provide excellent customer service and maintain accurate job recordsStay up to date with industry standards, legislation, and new technologies. The ideal applicant will be an Engineer Gas & Heating Systems with: Must have extensive experience with the maintenance ...

Photocopier/Field Service Engineer Location Field-based (covering assigned region) Job Type Full-time | Permanent Salary Competitive + Company Vehicle + Benefits About the Role We are seeking an experienced Photocopier Field Service Engineer to join our growing technical team. The successful candidate will be responsible … installing, servicing, maintaining, and repairing a range of multifunction printers (MFPs), photocopiers, and print management solutions at customer sites. This is a customer-facing role requiring excellent technical knowledge, strong fault-finding abilities, and a professional approach to delivering outstanding service. Key Responsibilities Attend customer sites ...

summary We are looking for a passionate and dedicated ICT Service Desk Analyst to provide a friendly, customer focused ICT Service Desk facility and technical support service. This important role is responsible for ensuring all issues raised are logged, prioritised and, wherever possible, resolved first time. … Provide clear advice and remote assistance to help users resolve issues themselves and reduce repeat problems. Accurately log, prioritise, and assign service desk incidents, following ICT policies and procedures. Explain technical information in plain language, and manage user account changes correctly. About us As a growing company, Innovate ...

most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. An overview of the role As the Head of Customer Activation, you will lead and develop a high performing Customer Activation function comprising the Implementation, Data Migration, and Programme & Project Management teams. … high standard. This includes embedding risk management, resource planning, governance, and quality assurance across all activation activities. Your key responsibilities Define and deliver the Customer Activation strategy in alignment with Open GI’s organisational goals and customer vision. Promote quality advocacy in project management, consultancy and training across ...

working. About the Role A fantastic opportunity has arisen for an experienced Client Success Manager to join an established and growing consultancy specialising in customer experience, communication design and digital engagement. This is a fully remote role with access to an office in Oxford , offering a salary … plus an excellent benefits package . Working with a portfolio of enterprise clients, you will build strong relationships, drive service adoption and support long-term client success. The business has been established for many years, works with over 80 enterprise clients and is recognised for delivering innovative customer ...

Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal … walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate ...

with a highly recognisable, leading manufacturer located in Droitwich. We are currently recruiting on their behalf for someone to join their team as a Service Engineer on a full time, permanent contract. Up to £40,000 + Excellent Benefits + Extensive Worldwide Travel up to 3 weeks per month … systems. As demand for their innovative technology continues to grow worldwide, they're expanding their engineering team and are looking to recruit an International Service Engineer immediately. Why join? This isn't your typical field service role. You'll travel internationally to support customers across a wide range ...

large-scale projects, including infrastructure and application migrations to Microsoft Azure, cloud services implementations, and Microsoft Modern Workplace transformations, following Advanced Project Management standards. Customer Satisfaction: Deliver outstanding customer service, address feedback promptly, and build lasting client relationships. Project Initiation: Clearly define project scope, deliverables, risks, impacts … costs, ensuring alignment with customer expectations. Planning: Create detailed project plans, accurately estimating timelines and resources to deliver on-time and within budget. Project Control: Monitor project progress, provide regular status updates to all stakeholders, and ensure adherence to project objectives. Team Leadership: Promote teamwork and high performance, driving ...

managed services to customers across a range of industries. They are seeking an Onsite Technical Engineer to join their growing team, supporting a key customer in a hybrid role. This position offers an excellent opportunity to develop your skills within Industrial IT (IT/OT), working closely with experienced … engineers while gaining exposure to modern infrastructure technologies, automation, and customer-facing support. The Role You'll spend three days per week onsite at a manufacturing facility in Market Drayton, acting as the first point of contact for Industrial IT support within the Automation Engineering team. The remaining ...

monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact to resolution. … calls in the relevant Call Logging system Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer Escalate incidents when required to 3rd parties, external resources, or others Investigate, diagnose and troubleshoot a wide variety of problems with network ...

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. Salary & Benefits … planned preventative maintenance across Fire & Security systems Carry out fault diagnosis, repairs and remedial works Complete small works and system upgrades Respond to reactive service calls and customer requests Ensure all documentation and service reports are completed accurately Requirements: Experience servicing and maintaining Fire & Security systems Strong ...

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. Salary & Benefits … planned preventative maintenance across Fire & Security systems Carry out fault diagnosis, repairs and remedial works Complete small works and system upgrades Respond to reactive service calls and customer requests Ensure all documentation and service reports are completed accurately Requirements: Experience servicing and maintaining Fire & Security systems Strong ...

Role As a Business Central 2nd Line Support Consultant, you'll take ownership of more complex support issues, ensuring customers receive an excellent service while working alongside consultants, developers and the wider support team. Key Responsibilities Manage and resolve customer support queries via phone, email and customer … development team to coordinate testing and deployment of software fixes. Manage incidents in line with agreed SLAs. Prioritise workload effectively while maintaining excellent customer service. Contribute to internal knowledge sharing and continuous improvement initiatives. About You We're looking for someone who enjoys analysing problems, delivering excellent customer ...

established and growing organisation that is investing heavily in its technology function. As part of their continued expansion, they're seeking a proactive and customer-focused IT Support Analyst to join their team. This is an excellent opportunity to become a key member of a supportive IT department, where … resolutions · Assisting with the maintenance and updating of desktop applications and network infrastructure · Supporting system upgrades, deployments and rollout projects · Working within agreed service levels and ensuring a high standard of customer service What we're looking for: · Previous experience in an IT Support, Service Desk ...