51 to 75 of 113 Customer Service Jobs in the West Midlands

Overview We are seeking a commercially driven Business Development Manager to manage an established portfolio of customer accounts whilst driving new business growth across its product divisions. The role offers an excellent blend of account management and business development, with responsibility for maintaining and growing existing OEM and manufacturing … customer relationships whilst identifying and developing new opportunities across a range of industrial sectors. The successful candidate will be based from the Birmingham office, working closely with internal teams and customers throughout the UK. Key Product Areas Supplying specialist solutions into OEM and manufacturing sectors including: Construction equipment manufacturers ...

will provide first-line IT support and guidance to colleagues across the organisation, helping to resolve technical issues and ensuring users receive a responsive, customer-focused service. You will also provide administrative support to help maintain the smooth day-to-day running of IT Services. As a First Line … will work closely with colleagues within the IT team to ensure issues are logged, managed and resolved effectively, whilst maintaining a high standard of customer service. This is a hybrid role, with a requirement to work 2 days per week from the office and 3 days from home, with ...

Role As Telesales Manager, you'll oversee the day-to-day operation of a team of six telesales executives, ensuring they consistently deliver outstanding customer interactions while achieving ambitious appointment and conversion targets. You'll be responsible for developing your team, monitoring performance, introducing new initiatives and ensuring every … develop new team members while supporting the ongoing development of existing colleagues. Introduce new ideas and initiatives to improve conversion rates, productivity and customer engagement. Monitor team performance through reporting, call quality reviews and KPI analysis. Ensure appointments generated for the nationwide design consultants are thoroughly qualified and meet ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with … Installation and support of telecoms and IT/datacoms systems Using Supplier Portals to manage systems and faults. Responsible for generating, monitoring, and handling customer requests, issues, and fault reports. Undertaking surveys and support for technical installation projects.? Provide liaison and guidance to customers and 3rd party IT professionals ...

with the aim of helping build, deploy, maintain and update IT systems across on premises, cloud and hybrid domains as part of the Next2IT Service Desk. Role This role combines project delivery with second-line support across multiple Next2IT clients. The Infrastructure Engineer Apprentice will play a key part … customer support chain, providing effective technical support and helping to maintain high levels of customer satisfaction. The position involves troubleshooting and resolving more complex technical issues escalated from first-line support, along with occasional site visits to clients to gain a better understanding of their operations and challenges. ...

Field Service Engineer Wanted Immediate Start! Nationwide (Field-Based) Salary: £32,000 £42,000 DOE Permanent, Full-Time Are you an experienced Access Control or Security Systems Engineer? Regional Recruitment are recruiting for a Field Service Engineer to join a professional and growing technology services provider. This … customer-facing, field-based role requiring a reliable, self-sufficient individual who can work independently across multiple client sites nationwide. You will be responsible for the installation, commissioning, servicing, and maintenance of access control and security systems, ensuring high standards of workmanship, technical accuracy, and customer satisfaction ...

Essential Knowledge of HR systems and procedures acquired through experience or NVQ level 3 Diploma/HNC/NVQ 4 in Business Administration or Customer Service or significant knowledge and experience in relevant HR processes Desirable Foundation level certificate in IT service management (or equivalent) Experience Essential … range of Microsoft Desirable Experience of administration and development of an erostering and electronic staff record systems Knowledge Essential Good working knowledge of service delivery and working practices across hospital services A broad understanding of relevant policy, legislation drivers and their application to the relevant service area e.g. ...

progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between … required. Prepare project plans and status reports in line with internalprocessesfor assigned workstreams. Work closely with the Principal Developer (Applications) on features, deployment schedules, service impacts and expected benefits. Communicate clearly with stakeholders and project teams. Track delivery against targets, flag issues early and help adjust plansto retain quality ...

sales teams and warehouse operations. This hybrid role is designed to give the apprentice a 360-degree understanding of EMAS Electric Ltd, tracking the customer journey from the initial sales inquiry right through to product dispatch and delivery. Role Internal Sales & Customer Support (Approx. 60%) First Point … Contact: Answering incoming phone calls and emails from trade and retail customers, routing inquiries to the right team members Order Processing: Accurately entering customer orders and quotes into the company’s ERP/sales system Query Resolution: Handling basic product, pricing, and stock availability inquiries with support from senior ...

Hyper-V virtualisation Knowledge of networking fundamentals, VLANs, switches and firewalls Experience with Microsoft Intune Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Approachable, practical and able to manage priorities independently DESIRABLE Sophos firewall experience Aruba switching experience Dynamics NAV support experience Power ...

quickly develop a good knowledge of the relevant environmental waste compliance regulations, ensuring that all international data obligations are met for accounts and the customer is compliant in all relevant countries. It is important that the candidate is confident with handling large data sets and ensuring data accuracy … high standard. Key Responsibilities Manage Allocated Accounts Provide excellent levels of customer service as the first point of contact Coordinate customers compliance in other countries, liaising with the relevant compliance schemes/authorities on their behalf Advise and update allocated accounts on compliance requirements which affect them ...

join our clients growing sales team. This is an exciting opportunity for someone with a passion for account development, relationship building, and delivering outstanding customer service within the IT channel. Working closely with some of their most important reseller partners, you will play a key role in driving … tailers. You will build strong relationships at multiple levels, identify new opportunities, and work closely with internal teams to provide exceptional customer experiences. This role combines account management, business development, forecasting, and commercial planning, making it ideal for a proactive sales professional who thrives in a fast-paced environment. ...

activities, and delivery. You will also contribute to a wide range of PMO-led initiatives spanning functions such as IT, operations, supply chain, logistics, customer service, finance, HR, sales, and business transformation. Travel will also be required. As a Project Manager, you will need to have/ ...

require working away from home, with overnight hotel stays where necessary. Essential Requirements Previous experience as an EPOS Engineer, IT Field Engineer or Field Service Engineer Strong hardware installation and fault-finding skills Excellent customer service and communication skills Ability to work independently Own reliable vehicle ...

supporting colleagues across multiple locations, solving day-to-day technical issues, maintaining core IT systems and helping create a more responsive, reliable service for the business. If you enjoy variety, taking ownership of problems and making life easier for end users, you'll find plenty to get involved in. … support, providing first and second line support across a broad range of technologies and users. Your work will include: Resolving IT incidents and service requests from end users. Installing, configuring and supporting Windows devices, Microsoft 365 and business applications. Supporting Active Directory administration. Maintaining desktops, laptops, mobile devices ...

Business Systems Manager - Customer and Commerce OVERVIEW: This role exists to provide leadership and strategic thinking across our customer and commerce technology ecosystem — spanning ecommerce, retail, martech, customer support, and payments. The Business Systems Manager owns the platforms that power how Gymshark sells, markets to, and supports … portfolio. Providing concise reporting and analytics to aid improvement identification of new opportunities or risks. Owning the end‐to‐end management of Gymshark’s customer and commerce technology portfolio, including ecommerce (Shopify), website, Point of Sale (POS), Inventory Management, online & in store payment methods martech (Braze, mParticle, Bazaarvoice & others ...

well-established business within a central PMO function, supporting a range of high-profile projects across IT, operations, logistics, supply chain, finance, HR, customer service, sales, and wider business transformation initiatives. You will be responsible for supporting project planning, governance, stakeholder engagement, testing, training, reporting, and delivery activities ...

Essential *Knowledge of dealing with non-routine issues such as problem solving for an area of work *Experience of dealing with the Public/Customer service experience *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) *Experience of using IT systems *Understand … research Study data Additional Criteria Essential *Flexible approach to work *Demonstrates care and compassion *Ability to travel to multiple sites Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission ...

appropriate. • Maintain system documentation, user guides and standard operating procedures. • Assist with system testing, upgrades and implementation of new functionality where required. • Update monthly service budgets, ensuring services are within approved financial limits • Monitor timesheets ensuring that they are completed accurately prior to payroll lockdown. Workforce Data Administration • Maintain … Protection legislation and company policies. • Support the maintenance of workforce records required for safer recruitment, compliance monitoring and regulatory inspections. • Ensure workforce data supports service compliance with CQC and other regulatory requirements. Reporting Support • Produce routine workforce reports using Microsoft Excel and approved reporting tools. • Support managers with rota ...

Leading Security Installation organisation seeks an experienced Security Engineer to install, service and maintain intruder alarms, CCTV and access control systems across customer sites, ensuring full compliance with Company and BS EN/PD standards. Successful candidates for the Security Engineer will demonstrate extensive experience across security systems … full clean UK driving licence are essential. Occasional overnight stays required. The role covers the West Midlands area. Duties of Security Engineer : Install, service, commission and maintain intruder alarms, CCTV and access control systems to current BS EN/PD standards Diagnose faults across all security disciplines and carry ...

your time visiting existing and prospective customers to generate new business Develop and maintain long-term relationships with key accounts, maximising sales and customer retention Identify and pursue new business opportunities within your designated territory Promote and sell trailers, parts, equipment, and related services Prepare quotations, negotiate deals … convert opportunities into sales Support and collaborate with the branch team to ensure excellent customer service Support branch operations, including stock management and achieving sales targets Lead and motivate the branch team when required Maintain accurate CRM records, sales forecasts, and customer visit reports Enhance market share ...

PowerPoint. Familiarity with Agile, Jira, BPMN, wireframing or user stories is advantageous. Relevant training, project work, degree study or transferable experience in administration, operations, customer service or technology is welcome. ...

This is an excellent opportunity to join a growing PMO where you'll work across IT, operations, supply chain, logistics, finance, HR, sales and customer service, ensuring projects are delivered successfully from planning through to implementation. The role offers exposure to large-scale transformation programmes and the opportunity ...

collections and associated data records Awareness of copyright, permissions management and GDPR principles Strong attention to detail and data accuracy Excellent written communication and customer service skills About You You'll be: A proactive and positive problem solver Enthusiastic about digital platforms and user experience Comfortable learning ...

delivering practical business solutions that help customers achieve their goals through technology, best practice and innovation. We pride ourselves on providing outstanding customer service and creating a collaborative environment where our people can develop, grow and make a genuine impact. The Role We are looking for an enthusiastic ...