76 to 100 of 168 Customer Service Jobs in the West Midlands

enjoy uncovering opportunities, growing customer accounts and delivering genuine value through consultative sales? Are you looking to join a growing IT MSP where you'll have the autonomy to shape client relationships, influence commercial growth and make a real impact? If so, we'd love to hear from you. … privately owned IT Managed Service Provider helping businesses and schools maximise the value of technology through reliable support, strategic advice and exceptional customer service. With more than 15 years' experience and partnerships with Microsoft, Barracuda, KnowBe4, Exclaimer and Webroot, we've built a reputation for professionalism, technical excellence ...

Role As Telesales Manager, you'll oversee the day-to-day operation of a team of six telesales executives, ensuring they consistently deliver outstanding customer interactions while achieving ambitious appointment and conversion targets. You'll be responsible for developing your team, monitoring performance, introducing new initiatives and ensuring every … develop new team members while supporting the ongoing development of existing colleagues. Introduce new ideas and initiatives to improve conversion rates, productivity and customer engagement. Monitor team performance through reporting, call quality reviews and KPI analysis. Ensure appointments generated for the nationwide design consultants are thoroughly qualified and meet ...

timber engineering related software solutions. The Business Development Manager will be responsible for leading software opportunities from initial discovery through to sale, implementation and customer onboarding. Working alongside Key Account Managers across the UK, the role focuses on identifying customer needs, analysing business workflows and, in collaboration with … Development for existing and new customers Software Solution Development and constancy Demonstrations of Software Solutions Stakeholder and Relationships Commercial and Proposal Management Product and Customer Service Onboarding and Customer Success Cross Functional Collaboration This role would be perfect for someone who has a cross mix of Design ...

engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server ...

Capgemini is seeking a Customer Service Sales & Solutions Leader to drive growth in its Intelligent Customer Operations Practice. You will develop and close a sales pipeline, design CX solutions, and collaborate with stakeholders across Capgemini and client organisations to deliver omni-channel customer journeys. The role … spans hybrid working across UK offices and client sites, requiring expertise in contact centres, digital transformation, and service delivery improvement. #J-18808-Ljbffr ...

working in the Residential Property Management sector and wish to work for an established and experienced company who are passionate about delivering exceptional customer service then apply today. Role Main Responsibilities: Basic letter writing Sending minutes, notice of meeting, letters prepared by property managers Data entry Updating clients … collection Sending brochure to prospective clients Assisting the accounts assistant as necessary and the need of the company dictates Handling of all inbound customer contact to achieve a first contact resolution wherever possible Handle customer queries through to completion ensuring a seamless hand-off, where this ...

Training + Excellent Company Benefits + Company Vehicle Homebased role covering Stoke-on-Trent/North Birmingham and surrounding areas Are you a Field Service Engineer with experience servicing and maintaining Fire & Security systems, looking to join a well-established and growing company offering long-term career prospects, further … CCTV, access control and fire alarm systems across commercial, industrial and domestic sites. Due to continued growth, they are now looking for a Field Service Engineer to support their expanding customer base across the Stoke-on-Trent/North Birmingham area. In this role you will carry ...

team ensuring the delivery of an efficient and effective service. You will work as part of the team to give the best quality of service by assisting sonographers, midwives and medical staff by carrying out clinical assistance tasks and non-clinical tasks within the obstetric ultrasound service Main …/skills are essential along with the ability to work as part of a team. The Obstetric Ultrasound Department currently provides a 6 day service, (working towards a 7 day service), with hours between 8.30 am and 7pm across both Royal Stoke, County Hospital and multiple community units. ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with … Installation and support of telecoms and IT/datacoms systems Using Supplier Portals to manage systems and faults. Responsible for generating, monitoring, and handling customer requests, issues, and fault reports. Undertaking surveys and support for technical installation projects. Provide liaison and guidance to customers and 3rd party IT professionals ...

through ensuring that the college’s equipment is well maintained, up-to-date and ready for teaching and business operation. Providing a proactive and customer service approach to supporting the college. Role Deliver an effective and customer focused help desk.: Acting as one of the first points … support of the end user with their query/issue (Escalating if necessary) Respond to support calls from end users to ensure a customer focused approach detailing with support calls: By phone, by email or support ticket, or in person Supporting end users remotely, as wells as physically ...

Circa £90,000 Company Car Phone, Laptop Holidays The Role - Business Development Manager, Biomedical Solutions Sales An account management role selling multi-vendor service contracts across biomedical, ultrasound and endoscopy product ranges Managing key customer accounts and developing strong customer relationships Identifying new business opportunities, ultimately looking … exceed area sales targets Extending the customer base by participating in relevant exhibitions and local events Assisting in analysing competitor activity, organising territory product presentations and taking responsibility for producing proposals and sales agreements. Your Background - Business Development Manager, Biomedical Solutions Sales To succeed in this varied and exciting ...

Answering incoming calls, emails, tickets and web chats from clients regarding IT issues Incident Logging: Accurately logging details of faults and requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: - Password resets and account unlocks - Software installation and Microsoft Office/365 queries … Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction Learning: Dedicating 20% of your working ...

recruiting on behalf of our client for an experienced IT Support Engineer to join their technical support team. This is a varied, customer-facing role involving remote and on-site support, troubleshooting, infrastructure maintenance and technical escalation. Key Responsibilities Troubleshoot Microsoft, hardware, software, server and networking problems. Attend customer … Candidate: Strong Microsoft experience, including Windows Server, Active Directory, Azure and Microsoft 365. Good knowledge of networking and infrastructure. Experience providing on-site, customer-facing technical support. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. If you're an experienced IT Support Engineer ...

Join a leading independent technology and services provider as a Customer Engineer! Job Overview: We are seeking a Customer Engineer to provide advanced desktop installation, configuration, troubleshooting, and end-user support services, ensuring high levels of technical performance and customer satisfaction. The role also includes basic Windows … efficiently. Ensure compliance with vendor best practices and technical standards. Hold relevant vendor certifications and accreditations through approved training programs. Deliver high levels of customer service while meeting SLA and operational requirements. Additional Information: An Active SC Clearance is Must How to Apply: If you're interested ...

Line IT Support Tamworth (5 days on-site) £26,000 - £30,000 + Training + Progression + Benefits Are you a customer-focused IT professional looking to develop your career in a fast-paced support environment where you will be the first point of contact and make a real … great opportunity to join a growing IT team where you will provide front-line support to end users, handling a wide range of service requests via phone, email and ticketing systems. You will be responsible for diagnosing and resolving first-line technical issues, ensuring high levels of customer ...

operations, you'll be part of a collaborative team that celebrates success and supports your growth. Everything we do is built around our values: Customer First – We build lasting relationships by delivering exceptional service and solutions. Agile – We move with pace, adapt to change and embrace new opportunities. … technology to create smarter outcomes. Committed – We take ownership, support each other and deliver on our promises. We are looking for a customer focused Freight Operator to join our high performing Automotive team based at our Birmingham Business Park HQ. Supporting our globally recognised automotive customers, you will coordinate ...

would be informed in advance of this About the role: Capable of bringing the right decision at the right time to ensure premium customer experience is delivered. As an Operations Support - Resource Planner you will be responsible for maximising the utilisation of the Baxi Customer Support Field Engineer … attend to our customers requirements in accordance with relevant SLAs and adhere to commitments that are made. The team is integral to the Service Operation, therefore having the ability to work as part of a wider team is crucial. You will be the first point of contact ...

Benefits Job Type: Permanent, Full-Time About the Role Our client is an established technology and IT services organisation supporting a large and varied customer base across public sector, healthcare and education environments. They are looking for an experienced 2nd Line Support Engineer to join their IT Services team … work across 100+ sites and support thousands of users , taking ownership of complex technical issues while helping to maintain a high-quality, customer-focused IT service. What You'll Do: Provide 1st and 2nd line technical support via telephone and remote support tools Resolve incidents, problems and changes within ...

regulated environment, you will collaborate with candidates, agencies, hiring managers, and internal stakeholders to ensure onboarding activities are completed accurately, compliantly, and within agreed service levels. We are looking for proactive, resilient, and detail-oriented individuals who enjoy taking ownership of their workload, managing multiple priorities, and solving problems … process issues, taking proactive action to resolve them and minimise delays. Manage multiple onboarding cases simultaneously while maintaining high levels of accuracy and meeting service level agreements. Handle confidential and sensitive information with the utmost professionalism and discretion. Produce reports, complete validation activities, and support compliance monitoring as required. ...

Company profile: A leading manufacturer of consumer packaging, encompassing both cartons and flexibles are looking to recruit a Service Technician with an electrical bias. Title: Service Engineer- Electrical Bias Location: UK Role and Responsibilities: Responsible for the installation, service and maintenance of machinery in customer facilities. … incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer. Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls ...

Company profile: A leading manufacturer of consumer packaging, encompassing both cartons and flexibles are looking to recruit a Service Technician with an electrical bias. Title: Service Engineer - Electrical Bias Location: UK Role and Responsibilities: Responsible for the installation, service and maintenance of machinery in customer facilities. … incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer. Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls ...

Answering incoming calls, emails, tickets and web chats from clients regarding IT issues. Incident Logging: Accurately logging details of faults and requests into our Service Management tool. Troubleshooting: Diagnosing and resolving basic technical issues such as: Password resets and account unlock. Software installation and Microsoft Office/365 queries. … Basic hardware faults (Laptops, Printers, Peripherals). Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams. Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction. Learning: Dedicating 20% of your ...

warehouse management systems, ensuring maximum system performance, minimal disruption, and seamless warehouse operations. This role plays a vital part in supporting operational teams, maintaining service levels, and driving continuous improvement within a fast-paced distribution environment. Responsibilities Monitor and manage KNAPP and Manhattan warehouse management systems to ensure optimal … guidance. Coordinate with IT, engineering, and technical teams to resolve equipment and system-related issues. Manage workflow releases and outbound operational priorities to maintain customer service levels. Support weekly warehouse planning activities, including pick strategy and slotting optimisation. Ensure compliance with health and safety standards, GDP requirements, company ...

summary If you are ready for a challenge and want to be part of a team providing an excellent administration and reception service, then this might be just what you are looking for. We are looking to recruit enthusiastic and motivated people who are organised , flexible and adaptable … role which requires someone who is able to work independently and is self-motivated. You will be able to deliver a high standard of customer service and communicate effectively. The role is full time covering a shift pattern that is worked over 4 days including working 2 nights ...

activities, and delivery. You will also contribute to a wide range of PMO-led initiatives spanning functions such as IT, operations, supply chain, logistics, customer service, finance, HR, sales, and business transformation. Travel will also be required. As a Project Manager, you will need to have/ ...