51 to 70 of 70 ITIL Jobs in the East of England

remote support environments Familiarity with Intune, SCCM or similar endpoint management tools Experience supporting Microsoft Dynamics 365 CRM would be advantageous Understanding of ITIL principles or an ITIL certification would be beneficial Strong communication skills with the ability to build effective relationships with users across the business Apply ...

locations. Monitor, manage and troubleshoot infrastructure performance and security using enterprise tools. Support connectivity across HSCN (Health & Social Care Network) environments. Work within ITIL-aligned processes, including incident, problem and change management. Assist with infrastructure upgrades, migrations and service improvement projects. Essential Skills & Experience The successful candidate will have: Extensive … Experience with infrastructure security and monitoring tools, including: Zscaler SolarWinds Experience supporting HSCN connectivity and NHS infrastructure environments. Experience of remote administration and support. ITIL awareness or formal ITIL training. Strong troubleshooting and problem-solving capabilities. Excellent communication skills and ability to work with technical and non-technical stakeholders. Essential ...

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated … build with a number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis ...

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated … build with a number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis ...

support across multiple NHS locations.Monitor, manage and troubleshoot infrastructure performance and security using enterprise tools.Support connectivity across HSCN (Health & Social Care Network) environments.Work within ITIL-aligned processes, including incident, problem and change management.Assist with infrastructure upgrades, migrations and service improvement projects.Essential Skills & Experience The successful candidate will have:Extensive knowledge … skills.Experience with infrastructure security and monitoring tools, including: ZscalerSolarWindsExperience supporting HSCN connectivity and NHS infrastructure environments.Experience of remote administration and support.ITIL awareness or formal ITIL training.Strong troubleshooting and problem-solving capabilities.Excellent communication skills and ability to work with technical and non-technical stakeholders.Essential Requirements: Must be currently based in Essex.Full ...

Windows and Microsoft 365 Exposure to Active Directory (password resets, account management) Awareness of service desk platforms such as ServiceNow or HaloPSA Understanding of ITIL principles Skills Strong troubleshooting and problem-solving ability Clear communication with both technical and non-technical users Ability to prioritise tasks in a fast-paced … environment Comfortable using remote support tools Qualifications (desirable) GCSE Maths and English (Grade C or above) CompTIA A+ Microsoft Technology Associate ITIL v4 Foundation What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum ...

Business Suite R12 and Oracle Fusion Cloud applications, ensuring systems operate efficiently and meet business needs. Work will be delivered in line with ITIL processes, with strong emphasis on service quality and user experience.Close collaboration will take place with Product Owners, Business Analysts and third-party providers.Key ResponsibilitiesAdvanced application support … will be delivered across the ERP estate.Responsibilities will include: 3rd line support provided in line with ITIL processes and best practiceBusiness requirements translated into clear technical specificationsSystem enhancements planned, tested and implemented with minimal disruptionOracle ERP configuration, data setup and migration overseenIncidents and service requests managed through ITSM toolsApplication issues ...

Business Suite R12 and Oracle Fusion Cloud applications, ensuring systems operate efficiently and meet business needs. Work will be delivered in line with ITIL processes, with strong emphasis on service quality and user experience. Close collaboration will take place with Product Owners, Business Analysts and third-party providers. Key Responsibilities … Advanced application support will be delivered across the ERP estate. Responsibilities will include: 3rd line support provided in line with ITIL processes and best practice Business requirements translated into clear technical specifications System enhancements planned, tested and implemented with minimal disruption Oracle ERP configuration, data setup and migration overseen Incidents ...

mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes, tools and user experience …/experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment tools (e.g., MDT, etc) Excellent ...

across our ICT service, diagnosing, managing and resolving complex technical issues across Microsoft 365 products, networks, data management and core infrastructure. Working within the ITIL framework, you will resolve incidents and complete projects from design through implementation, testing and transition to service. You will mentor and guide the ICT team … networks and Microsoft 365 - Manage liaison with third party suppliers and support contractors to ensure effective problem resolution - Log, prioritise and resolve incidents using ITIL based policies and procedures with complete documentation - Act as incident manager for major incidents, including cyber security incidents as required - Provide mentoring, guidance and knowledge ...

visual workflows. Oversee the full Incident & Request life cycle from initial capture through to closure in line with agreed service levels and ITIL best practise. Assist with identifying any Major Incidents, communicating to the Incident Manager and liaising with external stake holders. Help and mentor the Service Desk Analysts, through … Integration Skills:Experience usingAPI Key/Authtokensto link ManageEngine products or connect to third-party apps (Slack, Jira, etc.). Qualifications & Soft Skills Certifications:ITIL v4 Foundation and ideally aManageEngine Certified Professionaldesignation. Communication:Ability to train junior staff on ManageEngine best practices and KB creation. Ability to work well ...

updates. Operationally minded, with a strong sense of ownership and accountability for service outcomes. Detail-oriented and disciplined, with an appreciation for process and ITIL-aligned ways of working. Comfortable working within a fast-paced 24/7 environment, managing competing priorities with focus and resilience. Technically curious, with … knowledge of Linux fundamentals and cloud-based infrastructure. Exposure to telecoms, VoIP, or voice platforms within a live operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service ...

reviewing the current Service Desk team, agreeing an action plan to ensure a high-performing service desk function, as well as implementing and maintaining ITIL best practice. Longer term, the role will take ownership of continuous improvement and automation, as well as ensuring successful tech adoption across the business through … multi-vendor environments is essential, as is a strong understanding of IT Asset Management principles and best practice. You will possess strong knowledge of ITIL and SIAM methodologies and demonstrate experience across incident, problem and change management disciplines. Excellent stakeholder engagement skills and the ability to build effective relationships across ...

success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including … Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance ...

success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including … Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance ...

Python, React, Node)Good working knowledge of Linux and AWSExperience with AWS Lambda and/or Bash scriptingFamiliarity with API management toolsStrong understanding of ITIL frameworksProven troubleshooting and problem-solving skillsExcellent communication and customer service skillsAbility to work independently and manage multiple prioritiesFull UK driving licenceDesirable:Experience with Technology Enabled … Care Services (TECS) or SmartTEC systemsAWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP)Hands-on use of Wireshark, SIP traces, or packet analysis toolsUnderstanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurationsExperience with telecare platforms, IoT systems, or digital alarm receiversBackground ...

Good working knowledge of Linux and AWS Experience with AWS Lambda and/or Bash scripting Familiarity with API management tools Strong understanding of ITIL frameworks Proven troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work independently and manage multiple priorities Full UK driving licence … Desirable: Experience with Technology Enabled Care Services (TECS) or SmartTEC systems AWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP) Hands-on use of Wireshark, SIP traces, or packet analysis tools Understanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurations Experience with telecare ...

service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers Able to work as part of a team. ITIL3/… Foundation Level minimum Candidate Requirements: A knowledge and understanding of ITIL functions, principles and processes. Technical knowledge with an ability to provide a first-time fix resolution. Experience in an MOD environment. Excellent verbal and written communication skills. DV Cleared. Clearance: High-level: DV - optional SC What ...

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. This sub family is responsible … specialty areas. Design build, test and ongoing management of SCCM infrastructure Deployment and support experience with Dell server hardware Packaging of applications Experience in ITIL ICT service delivery on critical infrastructure Experiencing in patch management including analysis and deployment Management and troubleshooting of Microsoft Exchange (on premise) At Leidos ...

service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers ITIL3/4 Foundation Level minimum A knowledge and understanding … ITIL functions, principles and processes. DV Cleared. At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide ...