151 to 160 of 160 ITIL Jobs in London

service delivery throughout the ITSM migration lifecycle. Lead the transition from ServiceNow to Freshservice, ensuring minimal business disruption. Assess current processes and drive ITIL-aligned improvements (not just lift-and-shift). Manage stakeholders across IT, business units, and third-party vendors. Oversee incidents, risks, issues, and dependencies during … have a proven track record as a Service Delivery Manager migrating ITSM tools. Hands on knowledge of ServiceNow or FreshService. Strong working knowledge of ITIL frameworks and best practices. Strong experience with Incident management, Change management, Knowledge management or Asset Management (CMDB) is desirable. The Successful Service Delivery Manager will ...

touch panels Knowledge of all major desktop and mobile operating systems Knowledge of networking practices as applied in school environments Experience applying ITIL (Information Technology Infrastructure Library) methodologies Essential Skills: Relationship-driven with customer-first mentality Excellent written and verbal communication skills Excellent problem-solving skills Have a passion ...

environments Specific experience in ammunition management Demonstrated team leadership and mentoring capability Strong analytical skills, including root cause and trend analysis Solid understanding of ITIL frameworks and incident management Excellent communication and stakeholder engagement skills Fluent English (written and spoken) SAP Certified Technology Associate (SAP HANA) - desirable ITIL Foundation Certification ...

infrastructure teams to troubleshoot production issues and improve system performance Governance & Operations Ensure compliance with IT security standards and financial regulatory requirements Align with ITIL processes and formal change management practices Provide on-call support and contribute to incident response and operational documentation Experience & Skills Required Database Expertise: 7+ years … banking systems Experience working in complex, multi-server, multi-database environments Tooling & Processes: Familiarity with automation, monitoring, and log analysis tools Strong understanding of ITIL and change management frameworks Soft Skills: Strong problem-solving ability with a proactive, hands-on mindset Ability to operate independently in a fast-paced, production ...

involved in configuring the platform, supporting client requirements, assisting with integrations, troubleshooting issues and helping ensure HaloITSM is aligned to operational needs and ITIL-based best practice. Key Responsibilities Support the implementation, configuration and ongoing development of HaloITSM Configure and maintain core platform components including forms, fields, notifications, workflows, queues … customisation Good understanding of HaloITSM functionality and how it supports service management operations Experience troubleshooting platform issues and supporting users effectively Good understanding of ITIL concepts and core ITSM processes across the service lifecycle Exposure to integrations between HaloITSM and external tools or interfaces Basic understanding of REST APIs ...

renewals, and decommissioning. Oversee the end-to-end lifecycle of software assets, including procurement, deployment, usage tracking, renewal, and retirement. Knowledge of ITIL (Information Technology Infrastructure Library) practices, especially related to software asset management. Proven knowledge of software licensing models (SaaS, perpetual, subscription, cloud-based). Ability to analyse software ...

renewals, and decommissioning. Oversee the end-to-end lifecycle of software assets, including procurement, deployment, usage tracking, renewal, and retirement. Knowledge of ITIL (Information Technology Infrastructure Library) practices, especially related to software asset management. Proven knowledge of software licensing models (SaaS, perpetual, subscription, cloud-based). Ability to analyse software ...

decommissioning. Oversee the end-to-end life cycle of software assets, including procurement, deployment, usage tracking, renewal, and retirement. Knowledge of ITIL (Information Technology Infrastructure Library) practices, especially related to software asset management. Proven knowledge of software licensing models (SaaS, perpetual, subscription, cloud-based). Ability to analyse software asset ...

this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management methodologies (desirable ...