1 to 25 of 107 ITIL Jobs in the Midlands

certification, MCP certification, or similar) · Minimum 3 years' experience in a similar role · Knowledge and experience of Microsoft operating systems, Active Directory and O365 · Experience of working in an ITIL environment · Basic networking skills e.g., TCP/IP, DNS, DHCP and VPN, SCCM · Knowledge and experience of CRM System (InterAction), iManage Worksite/Filesite, IP Phone Administration (Mitel), Digital Dictation More ❯

support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with More ❯

Platform applications to meet defined specifications Integrate Dynamics 365 with other business systems and services to support automation and efficient data flow Provide ongoing support and troubleshooting within the ITIL-aligned service management function, ensuring timely resolution of issues Contribute to capability development within the Complex Case Management team by mentoring colleagues and sharing knowledge Document all development, configuration, and More ❯

in Active Directory (users, groups, GPOs). Good knowledge of Office 365 and Azure AD. Logical thinker with strong problem-solving skills. Excellent communication and customer service skills. Desirable: ITIL Foundation (V3 or experience in ITSM structures). Microsoft Azure Fundamentals or equivalent certification. MCP, CCNA, or other relevant technical certifications. Experience with Apple, Citrix, or printer management. We're More ❯

Experience with mobile hardware and software (Android). Desirable: Azure, hardware builds, imaging, deployments, VoIP support, and mobile device management (MDM). Desirable: IT or Microsoft certifications such as ITIL or Microsoft Certified. Familiarity with cloud-based solutions and operations. Desirable: understanding of compliance, audit, or regulatory requirements. Ability to manage workload under pressure and meet tight deadlines. Personal: Strong More ❯

Full driving licence and own transport NVQ in ICT equivalent qualification or similar experience Evidence of ongoing professional development MCP/MCSA/MCSE/CompTIA A+ or equivalent ITIL v3 Foundation or equivalent Able to communicate effectively both verbally and in writing with a range of audiences Able to maintain the highest levels of confidentiality and data security Highly More ❯

beneficial). Experience: 3+ years in business/system analysis, IT systems design, and project management. Technical Skills: Strong proficiency in M365, Microsoft Visio, and Microsoft Project. Skilled in ITIL, data analysis tools, and business process modelling. S oft Skills: Excellent communication and interpersonal skills. Creative problem-solving and customer service orientation. Ability to build strong partnerships across teams. Other More ❯

Ability to work within a fast-paced environment, within a team or an individual Ability to build strong rapport with delivery partners Strong administration expertise Skills and Experience Desirable ITIL foundation qualification Experience working with Autotask (ITSM Tool) Customer excellence training or qualifications Service delivery experience IT infrastructure knowledge What we offer Hybrid Working (3 days in/2 days More ❯

degree, with Level 6 GCSEs (or equivalent) in English and Maths with a strong academic background and a genuine enthusiasm for technology and automation. Six Sigma qualified. ITIL certification or familiarity with IT service management frameworks. Knowledge Essential Knowledge of additional technologies or programming languages that support automation initiatives. Ideally, have some familiarity with automation tools such as Blue Prism More ❯

and DevOps practices for databases. Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Database Administrator Associate (DP-300) Microsoft Certified: SQL Server Database Development (MCSA/MCSE or equivalent) ITIL Foundation Certificate in IT Service Management (Desirable) What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year More ❯

. Strong communication skills, with the ability to explain technical issues clearly. A motivated team player who’s eager to learn and develop. Desirable (but not essential): CompTIA A+, ITIL Foundation, or experience with Active Directory and Microsoft 365. What’s on Offer Salary up to £25,000 depending on experience. Exposure to a wide variety of systems and environments More ❯

Ability to work within a fast-paced environment, within a team or an individual Ability to build strong rapport with delivery partners Strong administration expertise Skills and Experience Desirable ITIL foundation qualification Experience working with Autotask (ITSM Tool) Customer excellence training or qualifications Service delivery experience IT infrastructure knowledge What we offer Hybrid Working (3 days in/2 days More ❯

tools (Azure Monitor, Log Analytics). Excellent communication and documentation skills. Desirable Qualifications: Microsoft certifications (AZ-104, AZ-305). Prince2, APM, or equivalent project delivery certification. Exposure to ITIL and Service Transition principles. Benefits: Hybrid working Training Budget Interested? Please Click Apply Now! ? IT Support Engineer Chesterfield - £40-48K More ❯

change. Quality Assurance: Conduct inspections of quality operations, promptly reporting any issues. Your attention to detail will maintain our high standards. Experience and Knowledge: Ideally degree educated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building multi-disciplinary teams Good understanding More ❯

able to organise and manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification Company Info You may also have More ❯

bids/tenders (e.g. G-Cloud, DOS, RM6116) . Knowledge of platform productisation, shared services, and cross-government platform initiatives. Knowledge of relevant frameworks and methodologies such as TOGAF , ITIL , and Agile at scale. Past involvement in mentoring, coaching, or community engagement within technical teams. Principal Platform Architect - Package: Base Salary: £100,000 - £145,000+ Bonus: Performance-based Benefits: Excellent More ❯

Experience with: o Microsoft Teams, OneDrive, Exchange Online o Microsoft Defender for Cloud Apps and Entra ID Protection o Migrating legacy file systems to SharePoint Online o Agile or ITIL-based service management practices What We Can Offer in Return: With a robust order book our client offers stability, exciting projects, and opportunities for career growth. You’ll be part More ❯

Experience with: o Microsoft Teams, OneDrive, Exchange Online o Microsoft Defender for Cloud Apps and Entra ID Protection o Migrating legacy file systems to SharePoint Online o Agile or ITIL-based service management practices What We Can Offer in Return: With a robust order book our client offers stability, exciting projects, and opportunities for career growth. You'll be part More ❯

in a commercial setting. Windows environments, Microsoft Office suite, and system management software Hardware support Knowledge of Incident, Change and Problem Management processes. Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several More ❯

in a commercial setting. Windows environments, Microsoft Office suite, and system management software Hardware support Knowledge of Incident, Change and Problem Management processes. Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several More ❯

managing service delivery, SLAs and reporting. Hands-on experience in incident, problem, and change management. Customer consultancy and problem-solving expertise. Strong communication skills across all levels of stakeholders. ITIL® 4 Foundation or above; PRINCE2/Agile Project Management certification. Strong project and stakeholder management expertise. Exposure to ISO 27001 environments. Ideally, knowledge of ERP, warehouse, production, and dispatch processes More ❯

managing service delivery, SLAs and reporting. Hands-on experience in incident, problem, and change management. Customer consultancy and problem-solving expertise. Strong communication skills across all levels of stakeholders. ITIL® 4 Foundation or above; PRINCE2/Agile Project Management certification. Strong project and stakeholder management expertise. Exposure to ISO 27001 environments. Ideally, knowledge of ERP, warehouse, production, and dispatch processes More ❯

and deregister users leaving the organisation, ensuring that users have appropriate permissions to access files and applications. While not essential, the following certifications will be highly regarded: CCNA, MCSA, ITIL Foundation, AZ-900, MCITP: Server Administrator, MCSE: Windows Server. Join us in making technology work for the community and start your journey with a leading UK charity. Wed love to More ❯

teams. What We're Looking For Solid experience in IT service delivery, preferably within healthcare. Familiarity with IT Service Management (ITSM) tools such as ServiceNow or Jira. Understanding of ITIL principles is desirable. Strong problem-solving and analytical skills. Excellent communication and stakeholder engagement abilities. Previous exposure to NHS systems such as EMIS, Adastra or SystmOne is a plus. Why More ❯

and Windows Server (2016+). Knowledge of VMware, vCenter, and Hyper-V. Solid understanding of TCP/IP networking. Experience with LAN support, structured cabling, and switches. Familiarity with ITIL principles. Excellent communication skills (written and verbal). Strong general IT skills, including use of spreadsheets and databases. Full UK driving licence and access to own transport. Use of company More ❯