1 to 25 of 171 ITIL Jobs in the Midlands

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

experience in incident management and stakeholder engagement. Ability to work in a fast-paced IT environment, adapting to changing priorities and technologies. Knowledge of ITIL best practices is beneficial but not essential. More ❯

/IP, DNS, DHCP, NTP, etc.). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams. More ❯

integration services (APIM, Service Bus). Working knowledge of Office 365, Cisco Networking, and security best practices for cloud and network infrastructure. Familiarity with ITIL service management standards and FinOps practices for cloud cost control. Experience with backup, disaster recovery solutions, and cloud security frameworks. Exposure to PowerPlatform technologies (PowerApps More ❯

a similar role. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to manage multiple tasks and priorities effectively. Knowledge of ITIL or similar service management frameworks is a plus. A customer-focused attitude and commitment to delivering exceptional service. Experience with Sage 50 and IRIS software More ❯

Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone More ❯

/IP, DNS, DHCP, NTP, etc.). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Strong problem-solving and analytical skills. Excellent communication and interpersonal skills with the ability to work independently and collaboratively. More ❯

lead and guide DevOps best practices, collaborating with cross-functional teams to ensure the successful implementation of automation, security, and deployment strategies. Understanding of ITIL best practices around Release, Deployment, and Change Management, ensuring that changes to production environments are secure, controlled, and follow established processes. Experience working in multi More ❯

to the industry in industry in Munich, Redditch (UK) and a software development office in Gdańsk. Your Profile: IT-related degree or certifications (e.g., ITIL preferred) Excellent communication and project management abilities. Experience in IT operations, including network and system management. Knowledge of Microsoft 365, Active Directory, Azure, and VMware. More ❯

of study Plusses: Previous experience working in a Manufacturing environment Exposure to business analyse practises and techniques using tools such as Power BI Certifications: ITIL Foundation, Microsoft Certified Professional, Microsoft Certified Solutions Expert, CompTIA A+ More ❯

and attributes: Proven leadership experience in IT support and service delivery roles, including managing hybrid and/or field support environments. Strong understanding of ITIL practices; certification is desirable. Experience leading multi-tier support functions and working with outsourced vendors. Proficient in using ServiceNow as a performance monitoring and service More ❯

IT infrastructure (VMware and Wintel), including networking (Fortinet), cloud environments (Azure), Database (Postgres and SQL), and storage solutions (Dell EMC Powerstores). Proficiency in ITIL service management frameworks. Familiarity with legal-specific systems both Case Management and Practice Management. Strong understanding of cybersecurity principles and regulatory compliance in a legal More ❯

Group Policy, and DNS/DHCP. Knowledge of networking concepts, including TCP/IP, VLANs, and VPNs. Experience with SharePoint and Intune. Familiarity with ITIL processes and best practices. Ability to work independently and as part of a team. Experience with virtualization technologies such as VMware or Hyper-V. Previous More ❯

of working for IT Managed Service Providers (MSPs) or IT Support businesses preferred. An IT Certification would be advantageous: MCSA, MCSE, MCP, CCNA, CCNP, ITIL, ITSM, CompTIA. Benefits: £35-40k Salary (DOE) + 24 Days Holiday + BHs + day off on your Birthday + Hybrid (1 day/ More ❯

complement on-premise solutions, with exposure to Azure, DevOps, CI/CD pipelines, Kubernetes, and VMWare management via CLI or automation tooling. Familiarity with ITIL Service Operation Processes (Incident, Problem, Event, Access Management, Request Fulfilment) and experience contributing to their continuous improvement. Ability to work calmly under pressure, manage competing More ❯

complement on-premise solutions, with exposure to Azure, DevOps, CI/CD pipelines, Kubernetes, and VMWare management via CLI or automation tooling. Familiarity with ITIL Service Operation Processes (Incident, Problem, Event, Access Management, Request Fulfilment) and experience contributing to their continuous improvement. Ability to work calmly under pressure, manage competing More ❯

Excellent communication and organisational skills, with a track record of driving process improvements Strategic mindset with strong analytical and problem-solving skills Certifications in ITIL, PMP, Agile, or similar frameworks are preferred What we offer in return for your hard work and commitment... Free Bus & Coach travel for yourself on More ❯

service operations. Fluency in social media platforms and direct experience working with social media management software. Knowledge of industry-standard frameworks (e.g., Contact center, ITIL). Certification in Sprinklr Modern Care or related technologies. Experience with data analytics and reporting tools. Familiarity with cloud-based technologies and software-as-a More ❯

Windows Operating Systems, Microsoft365 and Active Directory. Desirable: Experience of supporting Android operating system Experience of working with Active Directory and Azure Active Directory ITIL Foundation qualification. More ❯

We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework. More ❯

Successful Applicant: The successful candidate will need to have the following skills and background: Education, Training, and Skills: Certification in IT security is essential. ITIL service delivery certification is desirable. Project Management (PM) training and certification would be advantageous. Formal training in managing Microsoft/Azure networks and platforms. Strong More ❯

meet SLAs and maintain service desk performance. Confident communicator with experience managing incidents and engaging stakeholders. Adaptability in a fast-paced, evolving tech environment. ITIL knowledge is a plus, but not a requirement. If you're a proactive leader who thrives in a service-driven environment and enjoys getting hands More ❯

meet SLAs and maintain service desk performance. Confident communicator with experience managing incidents and engaging stakeholders. Adaptability in a fast-paced, evolving tech environment. ITIL knowledge is a plus, but not a requirement. If you're a proactive leader who thrives in a service-driven environment and enjoys getting hands More ❯

APIs and implementing custom integrations with other 3rd Party systems and applications Preferred Qualifications: Experience with other ITSM/PSA tools such as ServiceNow, ITIL v4 We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We More ❯

applications within AWS and Azure, and understanding systems management procedures in a large, mission-critical environment Experience with capacity planning, performance tuning, proactive monitoring, ITIL-based service management, and creating documentation using Microsoft Office Desirable skills include: Strong IT Infrastructure skills with Windows Server 2012 R2, 2016, 2019, and/ More ❯