126 to 150 of 161 ITIL Jobs in the South East

ensuring high operational standards and customer satisfaction within a 24/7 service model. Ideal candidates should have a rich background in managed services, ITIL knowledge, and strong leadership skills. This permanent position offers competitive benefits including health insurance, holiday allowances, and clear career progression opportunities. #J-18808-Ljbffr ...

requests. What We Are Looking For Technical Expertise: Proven experience in second-line IT support and hardware troubleshooting. Detail Oriented: A strong understanding of ITIL frameworks, specifically Service Asset and Configuration Management (SACM). Communication Skills: Ability to convey technical information in user-friendly terms to clinical and administrative staff. ...

automation (e.g. Shell, Bash, Python) Desirable Experience Supporting large-scale, high availability Oracle environments Working in 24/7 production support environments Familiarity with ITIL incident and problem management processes ...

experienced IT Service Manager for our Service Management and Delivery capability. The successful candidate will bring together their full understanding and experience of the ITIL (version 4 or version 3) framework to align service delivery with customer goals, improving efficiency and customer value and delivering to contractual requirements. … procedure documentation, ensuring currency at all times Manage stakeholder communication and engagement, including with key customer suppliers Hands-on management of all core ITIL disciplines in scope of the programme Ensure effective flow of information between adjacent processes e.g. Changes to Incidents to Problems, where required Manage all key KPIs ...

compliance requirements Acting as the primary point of contact for service performance and delivery Leading incident, problem, and change management in line with ITIL best practice Analysing service performance data, identifying trends, and producing clear reporting Driving continuous service improvement using performance data, customer feedback, and new technologies Coordinating closely … secure environment What we’re looking for Strong background in IT Service Delivery/IT Operations within complex environments Solid working knowledge of ITIL (v3 or v4 – certification preferred) Experience using ITSM tools such as ServiceNow, Jira Service Management, or CA Service Desk Confident stakeholder manager with excellent communication ...

main point of contact for the customer regarding service delivery and performance. Manage incident, problem, and change management processes in accordance with ITIL best practices. Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Drive service improvement initiatives based on performance data, customer feedback … required. Your experience Strong experience in IT service delivery, IT operations, or client-facing IT roles. Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent communication, stakeholder management, and conflict resolution skills. ...

line support to end users, owning incidents through to resolution and acting as a technical escalation point for 1st line. Working within SLA and ITIL frameworks, you will deliver a professional, customer-focused service while contributing to continuous improvement and knowledge sharing. Key responsibilities include: Resolving and owning escalated incidents … Windows desktop and server OS, Microsoft 365, Active Directory, Exchange, GPO Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred) Familiar with ITIL, SLAs, CSAT and structured incident/problem management Excellent communication skills and a customer-first mindset Confident troubleshooting complex technical issues and working under pressure ...

Windows and Microsoft 365 Exposure to Active Directory (password resets, account management) Awareness of service desk platforms such as ServiceNow or HaloPSA Understanding of ITIL principles Skills Strong troubleshooting and problem-solving ability Clear communication with both technical and non-technical users Ability to prioritise tasks in a fast-paced … environment Comfortable using remote support tools Qualifications (desirable) GCSE Maths and English (Grade C or above) CompTIA A+ Microsoft Technology Associate ITIL v4 Foundation What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum ...

VPNs etc Support of mobile devices including tablets, phones, scanners etcc Service Delivery ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices.Produce weekly operational reports. The Ideal Candidate Were looking for the following in the successful candidate: Solid, progressive experience in IT operations or Service … experience with Microsoft 365 and other Microsoft packages used in IT Understanding of networking fundamentals, patch management and system monitoring Practical knowledge of ITIL principles Able to work in a friendly, non competitive, collaborative environment In terms of personal attributes, its important you are methodical, calm and able to make ...

release processes to minimise operational risk. Ensure smooth service transitions from delivery into BAU. Governance, Compliance & Risk Ensure services operate in line with ITIL, SRE, security, and regulatory controls. Own operational risk registers, audits, and compliance actions. Represent Operations in service reviews, governance forums, and audits. Manage third-party … across cloud, applications, data, and integrations. Strong stakeholder and escalation management skills. Desirable Background in Site Reliability Engineering or DevOps-led operations. Knowledge of ITIL, SRE principles, Azure/AWS, CI/CD, Infrastructure as Code. Vendor and managed service leadership experience. ...

SAML, OIDC, SCIM) Partner with Security and Compliance teams to support: Audits Access reviews Regulatory requirements Work within ITSM frameworks (Jira Service Management/ITIL) Enhance reporting and automation using PowerShell or Python What We’re Looking For Proven experience in an IAM/Identity Engineering role Strong hands … SAML, OIDC, SCIM Identity lifecycle management (JML) Scripting experience with PowerShell or Python Experience working in hybrid or cloud-first environments Familiarity with ITIL/ITSM processes Desirable Experience with Okta Workflows or Privileged Access Exposure to AWS SSO/Identity Center Knowledge of compliance frameworks ...

OWASP Top 10 and security standards. Support Provide 2nd and 3rd line support across Dynamics CRM applications. Manage incidents, service requests, and changes following ITIL processes. Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential Proven technical expertise in Dynamics 365 CE configuration and customisation. Hands … Agile/SCRUM and OWASP principles. Excellent stakeholder management, communication, and problem-solving skills. Desirable Exposure to Copilot and AI-driven tools . ITIL certification or experience working in ITIL environments. Performance tuning and data migration expertise. *Rates depend on experience and client requirements ...

business stakeholders Communicate clearly with users, balancing responsiveness with structured prioritisation Identify and implement continuous improvements across IT services and processes Skills & Experience Required ITIL certified (or strong working knowledge of ITIL frameworks) Proven experience managing Microsoft 365 environments (Teams, SharePoint, Entra ID) Experience with Jira or similar service management ...

role in restoring service quickly, managing incidents and requests via phone, email and ServiceNow, and ensuring a high level of customer satisfaction aligned to ITIL best practice. Shift Pattern This is a shift-based onsite role covering early, late and weekend shifts. Monday - Friday (8-hour shifts … approach during desk-side support Required Skills & Experience Proven experience in a Helpdesk/Service Desk/First Line Support role Strong understanding of ITIL-based service desk environments Experience supporting Windows, macOS, desktops, laptops and corporate software stacks Excellent customer service and communication skills Ability to troubleshoot remotely ...

/WAN/firewalls), security, and endpoint management. Proven ability to manage and improve service delivery against SLAs and KPIs. Hands-on experience with ITIL-based service management (Incident, Problem, Change, Request, Asset). Experience with MSP tooling including RMM and PSA platforms; familiarity with Sophos, Mimecast, Unifi, or Ignite … strong advantage. Strong cyber security knowledge - Cyber Essentials, NIST Commercial awareness - resource utilisation, cost control, and supporting service profitability. Relevant certifications (Microsoft, ITIL, CompTIA, or vendor) are desirable - though practical experience takes priority. What You'll Get £50,000-£60,000 salary (DOE) Company vehicle available Employee contribution matched pension ...

trends across changes, problems and incidents to recommend improvements. Reviewing implemented actions to ensure objectives have been met. What you’ll bring: Knowledge of ITIL service management processes and practices. Strong understanding of software, hardware and licence management. Experience using MS Office tools at an intermediate or advanced level – particularly … environment. Experience in a similar role, specialising in Asset Management It would be great if you had: Microsoft MCP qualification or equivalent. Recognised ITIL Foundation Computer Sciences Certificate or equivalent. Experience with service management tools, techniques and methods – particularly ServiceNow and GitLab. Experience working as a Service Analyst in small ...

evolve a critical, high‐impact managed services function.This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia).You’ll be responsible for ensuring our managed services portfolio is scalable … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents.* Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle.* Drive operational excellence and cost control, including budgeting, workforce ...

critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting, workforce ...

service desk environments and ITSM processes Ability to coordinate across multiple teams and suppliers Comfortable working in a fast paced, high volume environment Desirable ITIL certification or strong ITIL knowledge Experience in large scale onboarding, migrations, or transformation programmes Exposure to Microsoft environments including Windows, M365, Intune Experience working with ...

managing complex network, infrastructure, virtualisation and application environments Participating in a 24/7 on-call rota Incident, problem and change management within an ITIL-based framework Producing HLD/LLD documentation and technical plans Contributing to service reviews, reporting and SLA/KPI adherence Deploying and maintaining solutions … Palo Alto Load balancing technologies AWS and/or Azure VMware (ESXi, vSAN) Windows & Linux Servers Network monitoring tools SIEM tooling (Defender/Sentinel) ITIL exposure (incident/change management) Server rack management in live environments Due to the volume of applications received for positions, it will not be possible ...

will be expected to work independently and under your own initiative. You will own the 1st and 2nd Line IT support, working to ITIL standards.Day to day focus will be Windows 11, Microsoft 365, Intune and Entra ID but also contributing to solving recurring issues and adding to the knowledge … bank. It is a great role within an ITIL aligned environment where you will also develop skills across cloud, automation and security with opportunity for progression. The Ideal Candidate For this role it is essential that you are a great communicator with previous experience in a 1st/2nd line ...

understanding of ECB regulatory frameworks, particularly in the context of operational resilience and service management. Experience supporting large-scale transformation programmes Deep knowledge of ITIL v4 service management frameworks. Excellent stakeholder management and communication skills, with the ability to influence at all levels. Strong documentation and process design capabilities. Experience … with the service management tool ServiceNow. Preferred Qualifications ITIL v4. Project management certification. Proficiency in tools like Visio & SharePoint for service documentation and process mapping. Background in enterprise architecture or solution design. Regulatory Knowledge Knowledge of ECB SSM (Single Supervisory Mechanism) expectations and DORA (Digital Operational Resilience Act) is advantageous. ...

response, service performance, and continuous improvement at scale. Key responsibilities Lead end-to-end IT service management (incident, problem, change, release, configuration) aligned to ITIL 4 Own major incident management (P1/P2), acting as the senior escalation point with clear executive communication Drive root cause analysis and continuous improvement … high-performing team while influencing senior stakeholders Key requirements Proven experience in a Head of IT Service Management/Service Delivery leadership role Strong ITIL 4 expertise and major incident management experience Background in complex, fast-paced environments (ecommerce, retail, logistics or similar) Experience managing suppliers, budgets, and cost optimisation ...

obtained and, if necessary, identify the root cause. Recommend and/or perform upgrades on systems and Support VPN connections. Ticket work according to ITIL/Service now. Provide time/resource estimates for assigned tasks - including time tracking activities. Provide primary support to executive users and key stake holders. … Hospital or Laboratory support or working for Healthcare/Medical domain in general. Knowledge of Dicom, HL7. Any previous IT Service Desk Support. ITIL Foundation v3/4 understanding. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday ...

Are you looking for a role where you can make a real impact by helping an organisation get the very best value from its software? You’ll join a supportive team where you’ll play ...