176 to 200 of 226 ITIL Jobs in the South East

Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract. Key Activity: * Customer relationship coordination * Service delivery management * Network project coordination * Resource scheduling * Order management & provisioning administration * Change control management * Customer … database, reporting, CRM or workflow systems * Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable * Familiarity with Agile, ITIL or other similar methodologies is highly desirable @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications ...

support environment. Technical Knowledge: Proficient in supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles (Incident, Request, and Problem Management). Communication: Exceptional verbal and written communication skills, with the ability to explain ...

environments. Configure and manage Dell server hardware and iDRAC. Maintain technical and operational documentation. Support asset management, logistics and supplier engagement activities. Participate in ITIL-based change management processes. Work closely with project and operational teams to deliver infrastructure services. Support onsite installation and deployment activities when required. Essential Skills … server hardware and iDRAC management. Experience providing 2nd and 3rd line support within enterprise environments. Ability to maintain accurate technical documentation. Experience working within ITIL change management processes. Strong communication skills and the ability to work effectively within a team. Desirable Skills Experience using Remedy. Office automation and documentation management ...

Infrastructure Operations Engineer - Remote - c£61K A nation health organisation is looking for an experienced Infrastructure Operations Engineer to lead the ongoing transformation of its Microsoft cloud estate as it moves from legacy systems to ...

ensure secure, scalable architecture. Oversee integrations with Electronic Health Record (EHR) systems, reporting tools, and identity management (e.g., Active Directory). Work within an ITIL framework by aligning product value delivery with IT service management processes, ensuring service stability, compliance and quality are maintained. Embed security by design principles within … incident investigation) Understanding of LFPSE requirements and NHS data standards Familiarity with EHR systems (e.g. Carenotes, Epic), API integration, system security, data governance and ITIL framework Ability to use BI tools (e.g., Power BI, Tableau, Qlik) for incident trends, RCA tracking, and learning outcomes (D) Able to align product development ...

Job Summary:An opportunity to join the Allianz Technology UK Branch as the Head of Architecture reporting directly to the Allianz Technology UK Head of IT. The Head of Architecture is responsible for leading and ...

About ElectrosonicElectrosonic is Where Imagination Comes to Life.At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be ...

Technical Proficiency : Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP. ITIL Framework Alignment : Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management. Analytical Troubleshooting : Ability to apply logical problem-solving techniques ...

enterprise architecture, cloud technologies, and service integration.Experience designing secure, highly available, and scalable IT services.Excellent knowledge of IT service management frameworks such as ITIL and architecture frameworks including TOGAF.Strong stakeholder management, communication, and problem-solving skills.Experience working within secure or government environments is highly desirable.Relevant certifications such as TOGAF, ITIL ...

Head of Command Centre & Incident Management Hybrid We are seeking an experienced and highly motivated Head of Command Centre & Incident Management to lead our UK Command Centre function. This is a critical leadership role responsible ...

public and private environments and the operational aspects of the Data Platforms underpinning HMRC offerings and application platforms. This will involve driving operational ITIL practices, operational activities and ensuring compliance with information assurance practices and customer commitments. The Lead Platform Operations Manager oversees the operational management, infrastructure, and strategic technical … ensure the delivery of exceptional customer experience, coordinating with support teams, customer success leads and engineering. Drive continuous improvement of the function adopting leading ITIL, data and cloud practices to ensure secure, resilient, responsive and customer centric service delivery. Identifying areas where automation or shift-left practices can improve efficiency ...

architecture, cloud technologies, and service integration. Experience designing secure, highly available, and scalable IT services. Excellent knowledge of IT service management frameworks such as ITIL and architecture frameworks including TOGAF . Strong stakeholder management, communication, and problem-solving skills. Experience working within secure or government environments is highly desirable. Relevant … certifications such as TOGAF, ITIL, AWS, or Azure are advantageous. What's on Offer? £700-£740 per day Outside IR35 Opportunity to work on a prestigious MOD programme Exposure to enterprise-scale technologies and complex architecture challenges Potential for long-term contract extensions Location: Basingstoke (full-time onsite ...

driving continual service improvement. You will work closely with your team identifying opportunities to enhance service delivery through improved processes, emerging technologies and embedding ITIL best practice, including the management of service requests, incidents and problems, ensuring that all tickets are appropriately prioritised, escalated and resolved in line with agreed … positive impact. You will have strong leadership skills to develop your team's technical knowledge and be able to demonstrate your previous experience implementing ITIL best practice. You will possess excellent people management skills, with a proven ability to develop high-performing support teams and deliver exceptional customer service. ...

Service Desk Analyst, IT Support Engineer, Legal IT, Law Firm. ITIL, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Law Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days … Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, as stated, a Legal IT background would be preferred. Any AV (Audio Visual) experience would be preferable too. This role also ...

User Computing), and common IT delivery models.Operational Proficiency: Demonstrated experience setting up and managing performance metrics (SLAs, KPIs) and leading formal service review meetings.Certification: ITIL Foundation certification (or equivalent) is highly desirable; deep understanding of IT Service Management processes (Incident, Problem, Change).Soft Skills: Exceptional communication, diplomatic negotiation, and conflict … resolve vendor disputes quickly and effectively, ensuring service restoration and holding vendors accountable to contractual obligations.IT Service Management (ITSM): Deep practical understanding of ITIL principles (Incident, Problem, and Change Management) as they relate to and are executed by third-party vendors.Stakeholder Communication: Ability to articulate complex vendor performance issues ...

delivery of high-quality IT services across multiple platforms, systems, and suppliers. Drive service excellence and user satisfaction through effective service management practices. Apply ITIL principles and embed continual service improvement across all services. Manage supplier performance, service levels, and contractual obligations. Act as the senior point of contact … controlled scientific, laboratory, government, or similarly regulated environment. Significant experience in IT service management, technical support, and service delivery leadership. Strong understanding of ITIL service management principles and best practice. ITIL v3 certification and PRINCE2 Practitioner qualification, or equivalent experience. Experience managing multiple suppliers and outsourced service providers. Strong technical ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organizational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL ...

someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with managed service providers (MSPs) Excellent communication, organisation and problem-solving skills Desirable: ITIL Foundation Experience in manufacturing ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organisational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Essential 5 + year's experience … Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support teams. Strong risk management and problem-solving capabilities. Ability to coordinate multiple projects ...

platforms ITSM processes Knowledge of cloud platforms such as Azure, AWS, and Google Cloud. Experience integrating ITAM tools with procurement, finance, and ERP systems. ITIL framework knowledge. Understanding of software licensing models from major vendors including Microsoft, Oracle, IBM, SAP, Adobe, and VMware. Knowledge of ISO 19770 and ITAM best … Management solutionsTechnical Knowledge Hardware Asset Management (HAM) IT Asset Management (ITAM) Configuration Management (CMDB) Service Asset & Configuration Management (SACM) Enterprise Architecture IT Service Management (ITIL) Discovery and inventory tools Procurement and supply chain management Asset financial management Sustainability and ESG considerations Datacentre and end-user computing environments Hays Specialist Recruitment ...

person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with ITIL practices Role Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls … person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with ITIL practices. Working with other teams within Information Services to provide an overall quality of service, suggesting where the service desk can add value to processes ...

delivery teams and customer stakeholders. Key Responsibilities Manage service delivery in line with SLAs and KPIs. Lead service reviews, reporting and governance meetings. Ensure ITIL processes, including Incident, Problem and Change Management, are followed. Act as the main escalation point for service-related issues. Coordinate delivery across multiple teams … Build strong relationships with customer and internal stakeholders. Requirements Essential Experience as a Service Delivery Manager in a managed services environment. Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of ...

reviews, proposal development and technical presentations Contribute technical expertise to pre-sales conversations, evaluate new products and technologies Drive IT service excellence aligned with ITIL principles Skills: Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environment Excellent understanding … Azure) Ability to use AI tools, such as Claude on a daily basis Apple/Jamf Certified ideally Experience managing IT services within an ITIL framework Outstanding troubleshooting, problem solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects ...

Awareness of information security, access control and data protection responsibilities Continuous improvement mindset, with the ability to simplify processes and improve service quality Essential ITIL Foundation qualification, ideally ITIL 4 or 5 Experience in automation/automating systems Desirable ServiceNow training or certification desirable. Customer service qualification desirable. Information security ...