676 to 700 of 854 ITIL Jobs in the UK

Service Delivery Manager Permanent Location: UK - Remote Salary: £75,000 - £85,000 (+ benefits) Skills: SC Clearance, IT Service Delivery, ITIL, Managed Services, SLA Management, Customer Relationship Management, Service Reviews, Stakeholder Management We're recruiting an SC Cleared Service Delivery Manager to join a leading technology consultancy delivering managed services … services within an IT Service Provider or Consultancy environment. Strong customer relationship management experience. Experience managing service performance against SLAs and KPIs. Knowledge of ITIL service management principles. Experience producing service reports and leading customer service review meetings. Strong organisational, planning and stakeholder management skills. Commercial awareness, including renewals, forecasting ...

change approvals (e.g. CAB), and go/no-go decisions - Ensure adherence to Public Sector governance, including change management, audit, and compliance standards (e.g. ITIL, ISO, security policies) - Identify and manage risks, dependencies, and impacts across integrated systems - Produce and maintain release documentation, reporting, and audit artefacts - Support live service … releases across multiple teams or suppliers - Experience working within regulated or Public Sector environments (e.g. HMRC, DWP, central government) - Knowledge of service management frameworks (ITIL, Change Management, CAB processes) - Familiarity with security and compliance requirements (e.g. BPSS/SC environments, audit controls) - Experience with tooling such as Jira, Azure DevOps ...

Managed Services environment. Strong background in Service Delivery Management and customer relationship management. Experience managing SLAs, service reviews and operational reporting. Good understanding of ITIL principles and service management processes. Experience with service transition, continual improvement and supplier management. Commercial awareness, including forecasting, invoicing and service profitability. Strong communication, organisation … stakeholder management skills. Understanding of cloud environments such as Microsoft Azure or AWS. Desirable: ITIL certification. Project Management experience or qualification. Experience working with Government, Defence or other secure environments. Experience managing offshore teams. Benefits Salary up p to £85,000 Remote working with customer travel. 25 days holiday + ...

remote support environments Familiarity with Intune, SCCM or similar endpoint management tools Experience supporting Microsoft Dynamics 365 CRM would be advantageous Understanding of ITIL principles or an ITIL certification would be beneficial Strong communication skills with the ability to build effective relationships with users across the business Apply ...

financials. Initiative: Self-starter with the ability to drive assignments and escalates when necessary. Teamwork: Team player with a strong customer-centric ethos. ITIL Skills: ITIL v4 certified with strong skills in Service Design, Operations and Transition Additional Information Why Version 1? At Version 1, we believe in providing ...

support environment. Technical Knowledge: Proficient in supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles (Incident, Request, and Problem Management). Communication: Exceptional verbal and written communication skills, with the ability to explain ...

scripting, and Azure DevOps. A strong understanding of job scheduling platforms, monitoring tools and automation principles is essential, together with a solid appreciation of ITIL and ITSM frameworks.The ideal candidate will demonstrate a proactive approach to continuous improvement, risk management and service reliability, while also having the ability to mentor … develop less experienced colleagues. Professional certifications within ITIL or related disciplines would be advantageous, as would experience delivering large-scale automation and operational improvement programmes. What You'll Get in ReturnSalary up to £58,000, flexible working (8 days a month on site in central Cardiff), 36 days annual leave ...

environments. Configure and manage Dell server hardware and iDRAC. Maintain technical and operational documentation. Support asset management, logistics and supplier engagement activities. Participate in ITIL-based change management processes. Work closely with project and operational teams to deliver infrastructure services. Support onsite installation and deployment activities when required. Essential Skills … server hardware and iDRAC management. Experience providing 2nd and 3rd line support within enterprise environments. Ability to maintain accurate technical documentation. Experience working within ITIL change management processes. Strong communication skills and the ability to work effectively within a team. Desirable Skills Experience using Remedy. Office automation and documentation management ...

Infrastructure Operations Engineer - Remote - c£61K A nation health organisation is looking for an experienced Infrastructure Operations Engineer to lead the ongoing transformation of its Microsoft cloud estate as it moves from legacy systems to ...

Your new company My clients are looking for a PMO Lead who has working knowledge of ITIL/ServiceNow/IDAM. This is a 3-6-month contract and is inside scope of IR35. Candidates with a background in Real Estate Services would be desirable. Your new role Key Responsibilities … initiatives. Governance & Compliance: Ensure adherence to internal controls, IT governance standards, property compliance requirements, and regulatory obligations. Service Management Alignment: Ensure projects align with ITIL best practices, supporting effective service transition, operational readiness, and handover into BAU support teams. ServiceNow Governance: Drive the use of ServiceNow for project governance, workflow ...

processes Knowledge of cloud platforms such as Azure, AWS, and Google Cloud. Experience integrating ITAM tools with procurement, finance, and ERP systems. Industry Knowledge ITIL framework knowledge. Understanding of software licensing models from major vendors including Microsoft, Oracle, IBM, SAP, Adobe, and VMware. Knowledge of ISO 19770 and ITAM best … communication, workshop facilitation, and documentation abilities. Experience leading technical teams and architecture governance boards. Qualifications Degree in Information Technology, Computer Science, or related discipline. ITIL Foundation (minimum). ServiceNow Certified Implementation Specialist (SAM Pro and/or HAM Pro desirable). TOGAF certification desirable. ITAM, IAITAM, or similar asset management ...

skills* Experience working with developers, business analysts, and infrastructure support teams will be an asset.* Knowledge of automation and process improvement* Strong understanding of ITIL Incident Management, Problem Management and Change Management* Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python* Knowledge … project & development lifecycles (SDLC), agile methodology, and ITIL**Nice to Have Skills:*** Experience in FIS Quantum application* Experience in financial services industry, specifically in Capital Markets and Treasury* Experience with Big Data and NoSQL databases (Hadoop/HBase/Spark) and Spark SQL is a bonus* Familiarity with other programming ...

reporting and engineering best practice. Develop and maintain operational procedures, known error documentation and technical knowledge repositories. Ensure engineering activities comply with SITA governance, ITIL processes, quality standards and airport safety requirements. Support Service Transition activities, technical assurance reviews and operational readiness assessments for new services. Supplier & Commercial Management Manage … within operational communications environments. Excellent analytical and fault diagnosis skills. Experience leading technical incident resolution, Problem Management and Root Cause Analysis. Working knowledge of ITIL Service Management processes. Experience managing technical suppliers and vendor escalations. Excellent stakeholder management and communication skills. Experience mentoring or providing technical leadership to engineering teams. ...

platforms such as Workday, Freshworks, ERP or other integrated business systems Experience working in agile, hybrid or fast-paced transformation environments Strong knowledge of ITIL change, release and service transition principles Experience coordinating multiple concurrent releases and delivery streams Strong understanding of API testing, integration testing, data validation, defect management … experience in operationally intensive or multi-site businesses, large-scale transformation programmes, ERP environments, Azure DevOps, Jira, ServiceNow, test automation, CI/CD practices, ITIL certification or ISTQB qualifications. What Success Looks Like In this role, success will mean: High-quality, low-risk releases delivered consistently across critical business systems ...

science or a related field. Project Management Certifications (PRINCE 2, SCRUM, AGILE PM etc.). Business Analysis certifications (PMI-BA). IT Service management (ITIL V4). EXPERIENCE (Essential): Understanding of R&D, sales and marketing, production workflows, objectives and challenges for global businesses selling physical & or digital products both … operational responsibility. Experience working in multi‐brand or multi‐region organisations. Experience of system integrations, APIs and data flows. Knowledge of IT governance (ITIL V4), security frameworks (ISO27001, NIST CSF 2.) and compliance requirements (PCI DSS). ATTRIBUTES (Essential): Strong communicator, able to engage confidently with both technical ...

experience supporting estimation, business cases, and opportunity qualification. Self-motivated, collaborative, and able to work across multiple opportunities and engagements simultaneously. Experience of Agile, ITIL, DevOps, or service management practices would be advantageous. Professional Qualifications (Desirable) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) ServiceNow Certified Application Developer … ServiceNow Certified Technical Architect (CTA) or Master Architect (desirable) ITIL Foundation or higher Agile Practitioner, Scrum Master, PRINCE2, or equivalent delivery qualification Why Join Methods? Opportunity to shape and lead high-profile ServiceNow opportunities across government and commercial sectors. Work alongside experienced consultants, architects, and digital transformation experts. Access ...

CSDM Experience designing and delivering complex ServiceNow implementations, including domain separation Knowledge of both cloud-hosted and on-premise ServiceNow environments Strong understanding of ITIL processes and service management best practice Experience designing scalable enterprise architectures with multiple integrations Previous experience leading and mentoring technical teams including architects, developers … Experience evaluating emerging technologies and driving platform improvements Project delivery experience using Agile, Scrum or similar methodologies ServiceNow CTA or CMA certification highly desirable ITIL certification desirable Prince2, PMP or similar project management certification advantageous Must be eligible to obtain SC Security Clearance ...

CSDM Experience designing and delivering complex ServiceNow implementations, including domain separation Knowledge of both cloud-hosted and on-premise ServiceNow environments Strong understanding of ITIL processes and service management best practice Experience designing scalable enterprise architectures with multiple integrations Previous experience leading and mentoring technical teams including architects, developers … Experience evaluating emerging technologies and driving platform improvements Project delivery experience using Agile, Scrum or similar methodologies ServiceNow CTA or CMA certification highly desirable ITIL certification desirable Prince2, PMP or similar project management certification advantageous Must be eligible to obtain SC Security Clearance TPBN1_UKTJ ...

environment. Technical Proficiency: Strong hands-on experience supporting Windows/macOS environments, Microsoft 365, Active Directory, and basic networking (TCP/IP, VPNs). ITIL Framework: A solid understanding of ITIL foundation principles, specifically Incident, Request, and Problem Management. Communication Skills: Exceptional verbal and written communication skills, with the ability ...

compliance to all policies and procedures within the Technical and Support Services. All Support Service operations are to be governed by the ITIL service management standards. The development of an ITIL based service standards and the compliance thereto is a key element of the role. Contract Review : Review all deliverables … Centre technologies, terminology, and BAU support Extensive experience with telecommunications infrastructure cabling Experience supporting office and/or data centre environments Strong knowledge of ITIL processes , service measurement, and change management Experience producing financial and operational reports , including analysis Good understanding of industry processes, tools, systems, and partners Experience working ...

Technical Proficiency : Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP. ITIL Framework Alignment : Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management. Analytical Troubleshooting : Ability to apply logical problem-solving techniques ...

qualification e.g., ILM/CMI equivalent to the breadth of leadership responsibility of the role Desirable Intermediate or Expert qualification or equivalent experience in ITIL Service Management Prince2 Project Management or equivalent Qualification Experience Essential Extensive informatics experience at senior level Extensive senior management experience including Personnel management Knowledge … ability to analyse highly complex issues involving multiple factors Detailed understanding of the current NHS national digital programmes and strategies Desirable Working in an ITIL environment A good Knowledge of the NHS Skills, albilities and knowledge Essential Demonstrate ability to manage and work to multiple and tight timescales under pressure ...

doing: Supporting and managing core IT infrastructure , including networks, servers, storage and operating systems. Managing incidents, problems, requests and changes in a structured, ITIL-aligned environment. Investigating and resolving technical issues and contributing to root-cause analysis. Monitoring live services to ensure consistent performance against agreed service levels. Contributing … infrastructure support, system administration or a similar technical operations role. Strong troubleshooting and analytical skills with the ability to resolve complex issues. Awareness of ITIL-based service management processes. Experience supporting technology in structured, process-driven environments. Ability to work independently and collaboratively as part of a wider technical team. ...

solutions Technical Knowledge * Hardware Asset Management (HAM) * IT Asset Management (ITAM) * Configuration Management (CMDB) * Service Asset & Configuration Management (SACM) * Enterprise Architecture * IT Service Management (ITIL) * Discovery and inventory tools * Procurement and supply chain management * Asset financial management Qualifications Essential * Degree in Information Technology, Engineering, Business Information Systems, or related field. … ITIL Foundation certification or equivalent. Desirable * IAITAM Certified Hardware Asset Management (CHAMP) * IAITAM Certified Asset Management Professional (CAMP) * ServiceNow HAM Certification * TOGAF Certification * ITIL Managing Professional Key Competencies * Enterprise architecture and design * Strategic planning * Governance and compliance * Financial management and commercial awareness * Asset life cycle optimisation * Stakeholder management Success Measures ...

Senior Consultant - ServiceNow Functional Consultant - Warwick Role – Senior Consultant Technology – ServiceNow Functional Consultant Location – United kingdom, Warwick Key Skills Technical : ServiceNow ITSM, ITIL, process design, functional consulting, requirements analysis, solution design, CMDB, service catalogue, workflow design, user stories, acceptance criteria, UAT, Agile delivery, reporting and stakeholder management. Role – Senior Consultant … Technology – ServiceNow Functional Consultant Location – United kingdom, Warwick Key Skills Technical : ServiceNow ITSM, ITIL, process design, functional consulting, requirements analysis, solution design, CMDB, service catalogue, workflow design, user stories, acceptance criteria, UAT, Agile delivery, reporting and stakeholder management. Soft Skill Strong understanding of ITIL processes, ITSM operating models and ServiceNow ...