701 to 725 of 849 ITIL Jobs in the UK

architecture, cloud technologies, and service integration. Experience designing secure, highly available, and scalable IT services. Excellent knowledge of IT service management frameworks such as ITIL and architecture frameworks including TOGAF . Strong stakeholder management, communication, and problem-solving skills. Experience working within secure or government environments is highly desirable. Relevant … certifications such as TOGAF, ITIL, AWS, or Azure are advantageous. What's on Offer? £700-£740 per day Outside IR35 Opportunity to work on a prestigious MOD programme Exposure to enterprise-scale technologies and complex architecture challenges Potential for long-term contract extensions Location: Basingstoke (full-time onsite ...

allocation engines Dashboard and reporting tools: Power BI, Tableau, Grafana, or custom BI solutions for real-time cost visibility and executive dashboards Understanding of ITIL asset and configuration management, hardware lifecycle management, and capacity planning methodologies Familiarity with FinOps tooling: Apptio, CloudHealth/VMware Aria, Flexera One, ServiceNow ITOM/… Finance, Engineering, or related field; MBA or finance qualification desirable DESIRABLE/NICE TO HAVE FinOps Certified Professional or FinOps Certified Service Provider (FinOps.org) ITIL 4 certification or TBM (Technology Business Management) Council certification Experience with Apptio, ServiceNow ITFM, or Flexera for on-premises cost management Background in data centre ...

mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk processes, tools and user experience …/experience required: Proven experience in IT support or service desk roles, with leadership responsibility Strong understanding of IT service management frameworks such as ITIL Experience managing SLAs, KPIs, and reporting metrics Understanding of Windows-based infrastructure (e.g., Azure, ADUC, etc) Experience using workstation deployment tools (e.g., MDT, etc) Excellent ...

SOPs, runbooks, support acceptance criteria and operational handover artefacts. Required: 15+ years IT delivery/service management experience, including large AMS engagements. Strong ITIL service management and major incident governance experience. Experience managing application support, development, testing, release and project delivery teams. Good understanding of NHS ESR/Oracle … Ability to lead multi-vendor, onsite-offshore and cross-functional delivery teams. Strong stakeholder management, executive reporting, risk governance and customer relationship skills. Preferred: ITIL v4, Prince2/PMP, Agile/Scrum and Oracle HCM exposure/certification. Preferred Should be an excellent planner when it comes to perform Program ...

driving continual service improvement. You will work closely with your team identifying opportunities to enhance service delivery through improved processes, emerging technologies and embedding ITIL best practice, including the management of service requests, incidents and problems, ensuring that all tickets are appropriately prioritised, escalated and resolved in line with agreed … positive impact. You will have strong leadership skills to develop your team's technical knowledge and be able to demonstrate your previous experience implementing ITIL best practice. You will possess excellent people management skills, with a proven ability to develop high-performing support teams and deliver exceptional customer service. ...

supplier management experience, including SLA governance and performance management Experience managing operational budgets and driving cost optimisation, including FinOps practices Strong understanding of ITIL, service management, governance and secure cloud operating models Demonstrable experience working in matrix organisations and leading virtual, geographically dispersed teams Strong communication, leadership and decision-making … skills in fast-paced, ambiguous environments Relevant cloud, DevOps or ITIL certifications highly desirable Apply now to speak with VIQU IT in confidence, or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your ...

Service Desk Analyst, IT Support Engineer, Legal IT, Law Firm. ITIL, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Law Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days … Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, as stated, a Legal IT background would be preferred. Any AV (Audio Visual) experience would be preferable too. This role also ...

disaster recovery. Managing complex system changes and releases. Working closely with Infrastructure, Development, Security and third-party suppliers. Driving continual service improvement and promoting ITIL best practices. Mentoring colleagues and helping develop technical capability across the team. What We're Looking For We're particularly interested in candidates with experience … . OpCon job scheduling or another enterprise scheduling platform. SQL Server administration, troubleshooting and performance tuning. Windows Server environments. PowerShell scripting. SFTP. Azure DevOps. ITIL/ITSM practices. Major Incident Management within a production support environment. Automation and operational improvement initiatives Contact: Zach Bennett - CPS Group By applying to this ...

Capgemini InventAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation ...

Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements Ensure all changes are documented, communicated, and delivered in line with ITIL best practices Monitor change outcomes, including success rates, incidents, and post-implementation learnings Maintain a comprehensive view of all changes across client environments … constructive and professional manner Experience & Knowledge Essential: Proven experience in change management within IT, cloud, or managed services environments Strong understanding of ITIL change management processes Experience coordinating CAB meetings and managing approvals Knowledge of risk assessment, impact analysis, and governance frameworks Experience working within regulated environments (ideally financial services ...

clearly defined. Required Skills & Experience Proven experience in a Service Manager, IT Service Delivery Manager, Application Support Manager, or similar role. Strong understanding of ITIL Service Management principles and practices. Demonstrated experience managing major incidents, problem management, and service operations. Experience producing service performance reports, KPIs, and client-facing dashboards. … resources. Ability to work effectively in high-pressure environments and make decisions during critical incidents. Knowledge of SLA management and operational governance. Preferred Qualifications ITIL Foundation or higher certification. Experience within enterprise application support environments. Familiarity with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, or similar. Experience ...

Represent the team in technical and business meetings with professionalism and confidence. Collaborate closely with Business and Operational teams to ensure service excellence. Follow ITIL processes including Change, Incident, Problem, and Root Cause Analysis. Manage automation tools in compliance with security and governance policies (e.g., CyberArk, ServiceNow). Participate … Automation. BMC Control‐M Output Management. Splunk dashboard and alert development. SAS knowledge. Windows Server administration. REST API integration. Familiarity with ServiceNow and ITIL processes. Knowledge of CA7 operations and Control‐M scheduling. Basic web development skills. File transfer protocols and processes. Understanding of Agile methodologies. Proficiency in Microsoft Office ...

Customer Service Specialist Solihull – Office Based Up to £38,000 Company Description We are a managed services provider delivering cybersecurity, communications and connectivity solutions that help businesses grow with confidence. Our customers are at the ...

service desk environments and ITSM processes Ability to coordinate across multiple teams and suppliers Comfortable working in a fast paced, high volume environment Desirable ITIL certification or strong ITIL knowledge Experience in large scale onboarding, migrations, or transformation programmes Exposure to Microsoft environments including Windows, M365, Intune Experience working with ...

resilience . Experience implementing highavailability, disaster recovery, and business continuity strategies acrosscritical infrastructure components. Knowledge of infrastructurecompliance and regulatory requirements (e.g., ISO 20000, ITIL, PCI-DSS)and how they influence infrastructure design and operations. Practical experience withinfrastructure security principles, including network segmentation,identity and access management, and secure configuration baselines. … trackrecord of delivering complex, scalable, and secure infrastructuresolutions . Degree in Computer Science,Information Technology, Engineering, or a related discipline (orequivalent professional experience). ITIL Foundation or higher-levelcertification desirable, demonstrating understanding of service managementprinciples in infrastructure operations. Familiarity with industrystandards and frameworks such as COBIT ...

Skills & Qualifications IT qualification such as CompTIA, Microsoft Certification, or an IT Apprenticeship. Around two years' experience in a customer-facing IT support role. ITIL qualification or knowledge of ITIL processes. Experience with Microsoft 365, networking, or virtualisation technologies. Scripting or automation experience. Knowledge or interest in Industrial ...

REST/SOAP Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability … Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas ...

technology teams. Strong reporting, documentation, and analytical skills. Excellent communication and stakeholder management abilities. Experience working within large-scale enterprise technology environments. Familiarity with ITIL change management principles and best practices. Preferred Qualifications ITIL Foundation or related Service Management certification. Experience supporting technology modernization or transformation programmes. Knowledge of risk ...

Investigate recurring technical issues and implement permanent solutions. Contribute to infrastructure upgrades, migrations and business change projects. Ensure changes are completed in line with ITIL best practice. Maintain accurate technical documentation and asset records. Work closely with internal stakeholders and external technology partners. Mentor junior members of the IT team … Windows Server Microsoft 365 Active Directory AWS Hyper-V or other virtualisation technologies Networking including switching, routing and wireless technologies Desktop and endpoint support ITIL or structured service management environments About you You'll be someone who enjoys solving technical problems, takes ownership of issues and is comfortable working independently ...

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated … build with a number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis ...

regular updates throughout the incident lifecycle. • Build strong relationships with end users and provide excellent customer service. • Support continuous service improvement initiatives and follow ITIL best practice. • Work collaboratively with wider IT teams to ensure outstanding service delivery. Skills & Experience • Previous experience in a Deskside Support, IT Support … large-scale IT environment. • Strong communication and customer service skills. • Ability to prioritise workload and manage multiple incidents simultaneously. • Experience working within an ITIL environment is desirable. • Previous experience supporting public sector or government environments would be advantageous. Desirable Qualifications • ITIL Foundation • CompTIA A+ • Microsoft certifications or equivalent experience ...

willingness to take ownership Positive and professional attitude Desirable knowledge and experience: Experience working in a pressurised customer focused Service Desk within an ITIL based environment Business to business (B2B) experience ServiceNow, Remedy or a similar ITSM toolset experience ITIL Foundation (V3 or V4) Our People Our people are what ...

governance boards. Communicate risks, mitigation plans, and deployment readiness recommendations. Continuous Improvement Identify opportunities to improve service transition and operational readiness processes. Support ITIL best practices and organizational service management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL ...

Provide subject‐matter expertise to project teams and senior stakeholders. Desired Academic and Professional Qualifications The ideal candidate will have experience working within an ITIL‐governed environment and established infrastructure support frameworks. They will hold a bachelor’s degree in Computer Science, Information Technology, or a related discipline, or possess … education, technical training, and practical experience. Relevant industry certifications (e.g., PCNSE, NSE, CCNP Security, or CISSP) or substantial real‐world application are expected, while ITIL and/or PMI certification is considered an advantage. Required Knowledge and Level of Experience Minimum 5 years’ experience operating in regulated, mission‐critical environments ...

post. Person Specification Qualifications Essential Foundation Degree/HND or extensive and relevant work experience. Advance ECDL or equivalent. Foundation Certificate in ITIL Service Management. Attendance at Microsoft accredited training for Supporting and Troubleshooting Windows 10. Desirable Degree in an IT related subject. Intermediate Certificate ITIL Service Management (Service Operation ...