1 to 25 of 55 ITIL Jobs in the East of England

Level 3 Digital Support Technician Apprenticeship. Your primary responsibilities will include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer ...

Intune for device compliance. Ensure timely vulnerability patching of user assets (laptops, desktops, servers) to meet departmental security compliance and patching targets. Support ITIL processes including Incident, Problem, and Change Management. Assist with IT projects and roadmap deliverables. Knowledge and Experience: Able to competently use a PC for routine ...

maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About ...

user administration . Understanding of business functions like sales order processing, inventory control, warehouse management, and EDI within an ERP context. Familiarity with ITIL principles for service delivery and experience using ticketing systems (e.g., Halo, Zendesk, ServiceNow). ...

Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management) • Basic experience in IT industry • Good client management & communication skills • Good Understanding of ITIL concept & Service Now • Computer OS/Peripherals troubleshooting. Asset/Inventory Management • Ensure tickets are updated on time and adhere to required SLA. • Handling different ...

Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management) • Basic experience in IT industry • Good client management & communication skills • Good Understanding of ITIL concept & Service Now • Computer OS/Peripherals troubleshooting. Asset/Inventory Management • Ensure tickets are updated on time and adhere to required SLA. • Handling different ...

Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management) • Basic experience in IT industry • Good client management & communication skills • Good Understanding of ITIL concept & Service Now • Computer OS/Peripherals troubleshooting. Asset/Inventory Management • Ensure tickets are updated on time and adhere to required SLA. • Handling different ...

Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management) • Basic experience in IT industry • Good client management & communication skills • Good Understanding of ITIL concept & Service Now • Computer OS/Peripherals troubleshooting. Asset/Inventory Management • Ensure tickets are updated on time and adhere to required SLA. • Handling different ...

Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management) • Basic experience in IT industry • Good client management & communication skills • Good Understanding of ITIL concept & Service Now • Computer OS/Peripherals troubleshooting. Asset/Inventory Management • Ensure tickets are updated on time and adhere to required SLA. • Handling different ...

Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management) • Basic experience in IT industry • Good client management & communication skills • Good Understanding of ITIL concept & Service Now • Computer OS/Peripherals troubleshooting. Asset/Inventory Management • Ensure tickets are updated on time and adhere to required SLA. • Handling different ...

stakeholder engagement with excellent communication abilities. Customer-centric, process-driven, and detail-oriented. Resilient under pressure, accountable, and committed to infrastructure stability. Familiar with ITIL best practices for structured operations. Expertise in Active Directory Familiarity with Windows Server and Microsoft OS troubleshooting A problem solver, innovator, and collaborator who thrives ...

understanding of computer hardware and operating systems Familiarity with Microsoft 365 and Windows operating systems. Previous customer service experience Knowledge of ticketing systems or ITIL concepts Full UK Driving Licence (required for occasional site visits) What We Offer: Full apprenticeship training and support Hands-on experience with real-world ...

network connectivity and troubleshooting issues Set up and maintain meeting room AV hardware and other office network technologies. Contribute to technology updates and develop ITIL best practices. Providing support with additional IT projects. IT Support Engineer Experience/Technologies: Understanding of Windows 10/11 operating system Administration and support ...

with: 3rd line infrastructure support with an automation focus Cloud and Microsoft enterprise environments Scripting, workflow automation, and configuration management Structured service delivery and ITIL-aligned processes You'll bring strong communication skills, a customer-focused approach, and the ability to engage effectively with both technical and non-technical stakeholders. ...

tools. Excellent problem-solving and communication skills. Ability to manage multiple client requests in a fast-paced environment. Certifications such as CompTIA A+, ITIL, Microsoft Certified: Fundamentals are a plus. What We Offer: Competitive salary. Ongoing training and certification opportunities. Exposure to varied technologies and industries. An expanding, collaborative ...

leading senior technical specialists and delivering through others Experience improving operational maturity, resilience, and governance Knowledge of IT service management and security frameworks (e.g. ITIL, Cyber Essentials Plus, ISO 27001) Comfortable remaining hands-on in complex or high-impact situations Strong stakeholder communication skills, with the ability to translate technical ...

complex queries/troubleshooting). Solid understanding of Windows Server/IIS and web technologies (XML/.NET, web services, MQ). Familiarity with ITIL processes (Incident/Problem/Change). Strong senior stakeholder management skills are essential, as you will work directly with senior, non-technical customers. Strong ...

communication skills with the ability to explain technical issues clearly A proactive, customer-focused and team-oriented approach Relevant IT training or certifications (e.g. ITIL) – desirable Exposure to Microsoft Teams, SharePoint or MDM – desirable Apply ...

Active Directory, and Group Policy. Hands-on experience with Intune, Autopilot, and Conditional Access. Desirable Skills & Certifications Microsoft certifications (MCSA, MD-102). ITIL Foundation certification. Experience working in regulated or large-scale enterprise environments. ...

Active Directory, and Group Policy. Hands-on experience with Intune, Autopilot, and Conditional Access. Desirable Skills & Certifications Microsoft certifications (MCSA, MD-102). ITIL Foundation certification. Experience working in regulated or large-scale enterprise environments. ...

Active Directory, and Group Policy. Hands-on experience with Intune, Autopilot, and Conditional Access. Desirable Skills & Certifications Microsoft certifications (MCSA, MD-102). ITIL Foundation certification. Experience working in regulated or large-scale enterprise environments. ...

Active Directory, and Group Policy. Hands-on experience with Intune, Autopilot, and Conditional Access. Desirable Skills & Certifications Microsoft certifications (MCSA, MD-102). ITIL Foundation certification. Experience working in regulated or large-scale enterprise environments. ...

Active Directory, and Group Policy. Hands-on experience with Intune, Autopilot, and Conditional Access. Desirable Skills & Certifications Microsoft certifications (MCSA, MD-102). ITIL Foundation certification. Experience working in regulated or large-scale enterprise environments. ...

Active Directory, and Group Policy. Hands-on experience with Intune, Autopilot, and Conditional Access. Desirable Skills & Certifications Microsoft certifications (MCSA, MD-102). ITIL Foundation certification. Experience working in regulated or large-scale enterprise environments. ...

abilities in secure environments. Excellent written and verbal communication skills with the ability to produce documentation for technical and non-technical audiences Familiarity with ITIL v4, ISO 27001, Cyber Essentials Plus, and NIST frameworks Our company: Peace is not a given, Freedom is not a given, Sovereignty ...