1 to 25 of 133 ITIL Jobs in the East of England

Must be a UK resident with a valid driver’s license and own car available for business use (milage paid). Desirable: Exposure to ITIL or other ITSM frameworks. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support ...

team Strong coaching and mentoring skills, with the ability to lead a technically capable support team Good knowledge of ITSM principles, ideally supported by ITIL certification Strong experience using service desk data, KPIs and SLAs to drive performance and continuous improvement Good technical understanding of Microsoft 365, Azure and endpoint ...

Must be a UK resident with a valid driver’s license and own car available for business use (milage paid). Desirable: Exposure to ITIL or other ITSM frameworks. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support ...

3+ years’ experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V. Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role. Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services. ...

skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of SD+ helpdesk based ticketing system; Have ITIL3 or ITIL 4 at the Foundation level or above. KEY DUTIES SD+ Ticket resolutions- Utilising technical expertise to ensure Incidents are dealt with in a timely manner ...

excellent communication skills; Have experience of producing and updating technical documentation to a high standard; Have knowledge of SD+ ticketing system; Have ITIL3 or ITIL 4 at the Foundation level or above. Key Duties SD+ Ticket resolutions - Utilising technical expertise to ensure Incidents are dealt with in a timely manner ...

technical background in infrastructure, cloud (Entra ID, Intune, Azure, Microsoft 365), and networking, sufficient to act as the senior technical escalation point. Experience operating ITIL-aligned service management, including incident, problem, and change management, SLAs, and service reporting. Experience owning cybersecurity controls and achieving and maintaining Cyber Essentials Plus. Experience ...

experience. Strong database design and SQL knowledge. Experience with REST API integration and data modelling. Dashboard, reporting and KPI development experience. Knowledge of CMDB, ITIL and Configuration Management processes. Experience working within enterprise-scale IT environments. Strong analytical, communication and stakeholder management skills. Desirable Skills Google AppSheet, Apps Script, BigQuery ...

should it be required (TBC). Experience in Service Operations, Major Incident Management, Service Management or a similar operational leadership role. Strong understanding of ITIL disciplines including Incident, Problem and Change Management. Experience working with ServiceNow and operational monitoring or event management tools. Broad understanding of enterprise infrastructure, IT services ...

colleagues. Advanced Excel skills; Power BI knowledge is desirable. Ability to obtain or maintain the required UK Government Security Clearance. Desirable qualifications and experience ITIL 4 or relevant ServiceNow certification. Managed service, regulated environment or complex enterprise CMDB experience. Evidence of process improvement, automation, service transition or tooling integration delivery. ...

management Evidence of continuing professional development Leadership, digital service management or programme and project management qualification (such as PRINCE2/MSP/AGILE/ITIL) or substantial equivalent experience (A/I) Training in digital transformation, service improvement or technical specialism Professional registration e.g. FEDIP, BCS or advanced technical/ ...

solution. Problem Solving: Engages and coordinates with subject matter experts to resolve complex issues as they relate to customer/organisational requirements. Desirable ITIL 4 Foundation System Design: Experience of building and working to system design using UML/C4. ITSM: Experience working in an IT service desk or support ...

equivalents) Understanding of common enterprise applications and authentication methods Awareness of cyber security principles, including access controls and incident handling Solid understanding of ITIL practices Capability to lead technical resolution during high‐pressure or major incidents. Proven Customer service Skills Strong leadership, mentoring, and coaching skills Strong analytical and problem ...

complies with all organisational standards & regulatory requirements Develop and optimise best-practice SACM processes both within the team and in advising other stakeholders, ITIL functions and service owners Develop and deliver regular reports on SACM activities, providing insights and recommendations Monitor asset utilisation and compliance along with cost optimisation recommendations ...

managing incidents through an IT Service Management system Excellent troubleshooting and problem-solving skills Strong customer-facing communication skills Experience working within an ITIL-based support environment Desirable Experience Microsoft Endpoint Configuration Manager (SCCM/MECM) Intune/Modern Endpoint Management Citrix Sophos Asset Management tools Previous experience within Healthcare ...

related discipline (e.g. ONC/HNC/HND, degree, or equivalent technical certification) Relevant qualifications to Repair services, e.g. IPC certification, auditor training, ITIL Background in Electronics and manufacturing/fault-finding techniques and repair of products down to component level Knowledge of Microsoft Dynamics AX/365 environment ...

levels, including senior leaders. Strong time management, organisational and problem-solving skills.A keen interest in technology, innovation and automation. Experience of project delivery, ITIL, PRINCE2, Agile methodologies or Microsoft certifications would be advantageous but is not essential. About us What do we offer? 27-33 days annual leave plus bank ...

device management and ideally PowerShell. A practical, customer-focused approach and the ability to communicate well with colleagues at all levels. An understanding of ITIL or structured IT service management. You don't need to know everything. What's important is that you're technically curious, enjoy problem-solving ...

related field.Project management certification or demonstrable experience with structured delivery methodologies would be advantageous.Relevant technology, data, analytics, or IT service management certification, such as ITIL, Power BI, Microsoft Fabric, Azure, or equivalent, would be advantageous.Advanced experience as a Business Analyst within a technology services, data, analytics, reporting, or platform delivery ...

Project management certification or demonstrable experience with structured delivery methodologies would be advantageous. Relevant technology, data, analytics, or IT service management certification, such as ITIL, Power BI, Microsoft Fabric, Azure, or equivalent, would be advantageous. Advanced experience as a Business Analyst within a technology services, data, analytics, reporting, or platform ...

platform governance. Experience driving automation, self-service and continuous improvement initiatives. Strong stakeholder management, supplier management and influencing skills. Experience leading and developing teams. ITIL Foundation certification or equivalent. Desirable ServiceNow CSA or related certification. Experience with HAM Pro, SAM Pro, CMDB or AI-enabled ServiceNow capabilities. Agile Product Owner ...

standard of education, including Maths and English (GCSE A-C or equivalent). Relevant IT qualification desirable, e.g. CompTIA A+, Microsoft 365 Fundamentals or ITIL Foundation. Technical Knowledge & Experience Experience in a desktop support, field support, IT technician or 2nd line IT role. Strong practical knowledge of Windows, Microsoft ...

Understanding of integrations, authentication, data mapping, and synchronisation processes would be advantageous. Experience supporting platform upgrades, testing, user training, and adoption initiatives. Familiarity with ITIL and service management best practice would be beneficial. Additional Information Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults ...

systems and their application within a complex organisation. Experience of IT Application Lifecycle Management. Knowledge and practical experience of IT Service Management and ITIL principles. Experience managing IT suppliers and third-party service providers. A relevant degree or equivalent experience. Broad knowledge of engineering-related IT systems. Strong technical ...

MECM . Strong endpoint management and software deployment experience. Hardware, desktop and peripheral troubleshooting. Active Directory/Group Policy experience. Experience working within an ITIL/service desk environment . Excellent customer service and communication skills . Strong troubleshooting and problem-solving ability. Excellent prioritisation and time-management skills . ...