476 to 500 of 661 ITIL Jobs

Experience in both new business acquisition and account development. Strong commercial awareness with excellent negotiation and relationship skills. Knowledge of ITSM frameworks such as ITIL or SIAM. Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary ...

Manage requests for new workflows or change on existing ones, logged and tracked in our Jira workspace/Service Now Manage problems from an ITIL perspective Oversee production incidents Be the main point of contact with the vendor: Provys Technologies Follow-up the budget related to the Provys platform ...

resilience Change and Release Management Design, plan, implement, and review complex technical changes Raise and assess Requests for Change (RFCs) in accordance with ITIL processes Ensure changes are fully tested, documented, and include rollback plans Documentation and Knowledge Management Create and maintain technical documentation including system design and diagrams Ensure … Microsoft 365, Intune and Azure. Expertise in Infrastructure Domains, DNS, DHCP and Group Policies. Experience working with VMWare and virtualisation platforms. Familiarity with ITIL practices, SLAs, KPIs and service management. Excellent communication and stakeholder management skills. Participate in a 24x7x365 on call rota. Approx. 1 week in every 5. (subject ...

secure IT environment. The role combines user support, basic systems administration, and user lifecycle management, with a strong emphasis on service quality and ITIL-aligned processes. Key responsibilities will include: Providing 1st and 2nd line support for Windows 10/11 users, resolving hardware, software, and access issues Logging, managing … management processes Supporting Remote Desktop Services and general connectivity issues Creating and updating IT documentation and user guides to support self-service Working within ITIL frameworks for incident, request, and change management Supporting compliance with internal policies, audit requirements, and service standards The successful candidate will have at least ...

Responsibility for identifying Process Enhancement opportunities, prepare solution, estimation, get customer sign-off and execution of the projects. Key Skills/Knowledge Must be ITIL certified or demonstrate strong knowledge - Essential. Responsible to meet Process SLAs and KPIs – Essential. Possess excellent soft skills, verbal and written communication skills – Essential. Ability … Experience of working within a busy first level service desk environment in Incident and Problem management role Very good understanding and awareness of the ITIL Incident management process and procedures Sound technical knowledge across the ITSM tools, applications including MS Office, Teams, etc., Decision maker with an operational viewpoint Available ...

network access). * Perform routine checks and basic system maintenance tasks. * Assist with cyber security monitoring and remediation tasks. Process & Continuous Improvement * Follow ITIL-aligned processes for Incident, Request, and Problem Management. * Contribute to the creation and maintenance of knowledge base articles. * Identify recurring issues and highlight trends to support … manage workload and prioritise effectively. Desirable * Exposure to Active Directory/Microsoft Entra. * Experience with ticketing tools (Zendesk, ServiceNow, Jira, etc.). * Understanding of ITIL principles and service management processes. * Basic networking knowledge (DNS, DHCP, VPN). * Experience supporting SaaS applications. Behaviours & Attributes * Customer-focused with a proactive ...

planning, shift patterns, and workload distribution Produce service performance reports for internal stakeholders and clients Support incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment What You’ll Bring Proven experience managing a Service Desk or technical … support team within an MSP Strong understanding of ITIL principles (ITIL Foundation desirable) Excellent leadership, coaching, and team-development skills Ability to remain calm, structured, and solutions-focused under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across ...

delivery and design of digital operating model projects. Capability to build trusting relationships with CIOs, CTOs, and their immediate leadership teams. Preferred Qualifications ITIL foundations or higher certification. Demonstrated ability to operate effectively within a matrixed global organisation. Experience in proposition building and client-facing business development. Why Join This ...

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we ... ZIPC1_UKTJ ...

landscape (essential), ideally including SaaS, cloud, and AI-enabled digital applications Experience within a complex, global, matrixed technology organisation highly desirable Degree educated; MCIPS, ITIL or Prince2 qualifications advantageous but not essential This is a rare opportunity to join a high-performing procurement function at a pivotal moment ...

infrastructure solutions, manage lifecycle activities, and provide 3rd line support across HPC and Linux environments. You'll contribute to Cyber Security best practices, follow ITIL Change Management processes, and drive continual service improvement initiatives. We would like you to come with most of the following: Linux systems administration HPC cluster ...

using automated testing on build pipelines. Design and implement a DR/remote service strategy. Work with the Infrastructure team for the implementation of ITIL concepts and tools. Remain current on broad technology infrastructure changes in the industry and how they may assist with driving down costs or increasing competitive ...

innovative ideas. Managing a team of Service Desk Technicians. Skills and Experience: To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful ...

experience in Windows desktop technologies (including Apple Macs) and working in an ICT support role. Jobholders must also hold a current driving licence. Desirable ITIL Foundation Qualification Customer care experience CLOSING DATE - Sunday 17th May 2026 INTERVIEW DATE - Week commencing 25th May 2026 Job Advert Position Title: Technical Support Specialist ...

love you to join us. What skills, knowledge and experience will you need? Demonstrable Service Management experience, including understanding and exposure to the ITIL Service Management Framework. Ability to build strong relationships across a wide range of stakeholders to achieve successful outcomes. Proven track record of driving process adherence ...

senior management level managing complex and large-scale IT projects in a heath care environment, specifically in the subject matter field. Understanding of ITIL best practice. Proven experience of staff management Experience of Budget management - large scale capital projects NHS Systems knowledge Acute and Community Health Setting Experience Previous interface ...

Operational & Governance Support Act as L2 escalation point for complex DC infrastructure issues. Support change reviews, impact assessments, and risk analysis. Ensure alignment with ITIL processes for Incident, Problem, and Change Management. Support audits and compliance assessments for data centre services. Hybrid & Cloud Alignment Support integration of on prem ...

ensuring high operational standards and customer satisfaction within a 24/7 service model. Ideal candidates should have a rich background in managed services, ITIL knowledge, and strong leadership skills. This permanent position offers competitive benefits including health insurance, holiday allowances, and clear career progression opportunities. #J-18808-Ljbffr ...

Agentic AI, Agile at Scale, DevSecOps delivery, journey‐to‐cloud, edge computing, low code/no‐code solution development, etc. Preferred but optional: ITIL foundations or higher Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. ...

limited to): Pulling together all aspects of service delivery to achieve targets and KPIs Ensuring that Service Levels are achieved and appropriate Driving ITIL good practice and owning the Service Operations policies & processes Continuous Service Improvement through Problem & CSI processes Quality of data through asset & configuration management Running ...

skills within production MQ environments Experience delivering changes independently into production Familiarity with z/OS panels, ISPF and mainframe tooling Experience working within ITIL-controlled environments NICE TO HAVE Experience with MQ monitoring tools on z/OS (e.g. Omegamon) Experience within UK banking or financial services environments Experience ...

requests. What We Are Looking For Technical Expertise: Proven experience in second-line IT support and hardware troubleshooting. Detail Oriented: A strong understanding of ITIL frameworks, specifically Service Asset and Configuration Management (SACM). Communication Skills: Ability to convey technical information in user-friendly terms to clinical and administrative staff. ...

audits for all server, circuits, spares inventory Qualifications 2+ years experience in datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes. Experience executing detailed MOPs, technical instructions, following documentation. Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network ...

skilled in producing high quality functional specifications within cross-functional teams to build and test developments You will have gained knowledge of key ITIL processes and experience with SAP Fiori applications in Quality Management The SAP ERP CC Team: The team includes SAP functional support and subject matter experts ...

SaaS, cloud, or enterprise tech environments Clear, calm communication in high-pressure scenarios Ability to manage multiple stakeholders during live incidents Nice to have: ITIL exposure, understanding of cloud platforms, or experience with tools like ServiceNow. Interested? Apply now or reach out to Som at Principle HR for a quick ...