501 to 525 of 661 ITIL Jobs

automation (e.g. Shell, Bash, Python) Desirable Experience Supporting large-scale, high availability Oracle environments Working in 24/7 production support environments Familiarity with ITIL incident and problem management processes ...

Taking ownership of Priority 1 and 2 tickets through to resolution. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Good understanding of ITIL v3/v4 best practices. Ability to prioritise workloads and manage multiple tasks effectively. Experience managing SLAs and KPIs to maintain high service standards. SALARY ...

Taking ownership of Priority 1 and 2 tickets through to resolution. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Good understanding of ITIL v3/v4 best practices. Ability to prioritise workloads and manage multiple tasks effectively. Experience managing SLAs and KPIs to maintain high service standards. SALARY ...

Public Sector or BPO experience is a plus) Sound working knowledge of ISO27001/2, ISO22301, PCI-DSS v4.0, Cyber Essentials+, ITHC and GDPR (ITIL, ISO42001 and ISO31000 awareness welcomed) Self-starting, comfortable communicating compliance issues in clear actionable terms to stakeholders at every level The salary & benefits: Salary ...

directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft 365 & Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint. Identity & Security Management: Administer … Entra ID. Infrastructure & Security: Practical experience with Windows Server, Azure, and LastPass. Desirable Skills: Service Management: Background in logging and managing incidents using an ITIL framework. macOS Knowledge: Experience supporting Apple/macOS environments is advantageous but not essential. Certifications: ITIL Foundation, CompTIA A+, or Microsoft (MS-900/ ...

colleagues excel ·Own the hands-on technical management of back office corporate IT infrastructure ·Manage third parties to ensure services delivered is to ITIL standards and compliant to contracts including attending service reviews and monitoring KPI’s ·Ensure compliance with IT security policy standards, including encryption, secure disposal, build hardening … Infrastructure-as-Code (IaC) utilising technologies such as Terraform and Ansible. ·Mobile Device Management with ManageEngine and Microsoft Intune ·System and solution monitoring technologies ·ITIL v3/v4 practitioner ·Microsoft Teams and 8x8 configuration and infrastructure Knowledge and experience using of common security frameworks such as ISO27001, Cyber Essentials ...

detail with a focus on service quality and user experience Ability to work both independently and collaboratively within a team Desirable; EDUCATION QUALIFICATIONS & TRAINING ITIL Foundation (or equivalent service management certification) Relevant certifications in Microsoft 365, Azure, or endpoint management EXPERIENCE Previous line management or mentoring experience Experience working … growing or recently transitioned IT function Experience implementing SLAs, SOPs, or structured support processes KNOWLEDGE AND SKILLS Knowledge of ITIL principles or service management frameworks Understanding of onboarding/offboarding processes and user lifecycle management Awareness of automation opportunities within IT support environments Within this position, you will mainly ...

Line IT Engineer – Patching Second Line Support Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully … implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour ...

What we're looking for: Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points System Architecture and Design: Proficiency … designing and deploying scalable and robust architectures Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT ITIL Certification Proven track record of designing and delivering complex IT solutions that meet business needs. Excellent communication, presentation, and interpersonal skills. Ability to work collaboratively with ...

closely with teams across ICT to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted. Working with ITIL processes including Request, Incident, Change, and Problem Management. Ensuring compliance with UKHSA ICT Security Policies. Conduct other work as directed by line management in accordance … knowledge Microsoft application software, including Office 365 Experience in troubleshooting and supporting specialist systems Experience of Asset and Configuration Management Previous experience within an ITIL environment and using ITIL tools, such as Service Now Clear communicator, able to use a range of methods, whilst ensuring communication has a clear purpose ...

closely with teams across ICT to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted. Working with ITIL processes including Request, Incident, Change, and Problem Management. Ensuring compliance with UKHSA ICT Security Policies. Conduct other work as directed by line management in accordance … knowledge Microsoft application software, including Office 365. Experience in troubleshooting and supporting specialist systems Experience of Asset and Configuration Management. Previous experience within an ITIL environment and using ITIL tools, such as Service Now. Clear communicator, able to use a range of methods, whilst ensuring communication has a clear purpose ...

design, implementation, monitoring and compliance with ICT Security and Governance standards (e.g. Controls Assurance, ISO27001, NIS Directive), policies, processes, best practice (e.g. ITIL) and guidance. The post holder will be responsible, through the Security & Governance Team Leader, for ensuring that the Trusts ICT Security, Governance and Continuity processes comply with ...

services are coherent, supportable, and aligned to agreed Day‑1 principles, avoiding unnecessary complexity or post‑Day‑1 dependencies. If you have experience with ITIL that would be advantageous If you have the above experience please send your CV for immediate consideration as our client are looking to hire ASAP ...

directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft 365 & Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint. Identity & Security Management: Administer … Entra ID. Infrastructure & Security: Practical experience with Windows Server, Azure, and LastPass. Desirable Skills: Service Management: Background in logging and managing incidents using an ITIL framework. macOS Knowledge: Experience supporting Apple/macOS environments is advantageous but not essential. Certifications: ITIL Foundation, CompTIA A+, or Microsoft (MS-900/ ...

compliance requirements Acting as the primary point of contact for service performance and delivery Leading incident, problem, and change management in line with ITIL best practice Analysing service performance data, identifying trends, and producing clear reporting Driving continuous service improvement using performance data, customer feedback, and new technologies Coordinating closely … secure environment What we’re looking for Strong background in IT Service Delivery/IT Operations within complex environments Solid working knowledge of ITIL (v3 or v4 – certification preferred) Experience using ITSM tools such as ServiceNow, Jira Service Management, or CA Service Desk Confident stakeholder manager with excellent communication ...

SharePoint Experience with remote support software Understanding of virtualisation, preferably with some experience of Microsoft HyperV and/or VMware ESXi Understanding of ITIL principles (ideally ITIL foundation certified) Training IT Solutions Technician (Software) Level 3 Apprenticeship Training to be received both at the employer's offices and at Cirencester ...

Bachelor's degree Possession of, or ability to obtain within a specified timeframe, relevant professional certification(s) such as Microsoft (MS) Technical Certification, ITIL, or comparable industry-recognized credentials related to technology service management Progressively responsible experience in information technology, including management or supervisory leadership role Demonstrated experience leading … Experience managing enterprise collaboration tools, workflow automation platforms (e.g., Power Apps, Power Automate), and business systems Relevant industry certifications (e.g., Microsoft, Cisco, CISSP, CISM, ITIL, PMP or equivalent) Experience supporting regional or multi-agency technology services and partnerships Compensation details: 05 Yearly Salary PIddb2e3e4487b-94575c143e31-5e48-4549-b2d185386 ...

support a critical government client. You will be responsible for designing effective IT services within the DTaS Command Centre, ensuring alignment with the ITIL framework. This role is vital for ensuring that new or changed services are transitioned into live operation with quality and consistency throughout the lifecycle. Key Responsibilities … Network Operations Centre (NOC) . Your focus will include: Service Design & Strategy: Develop and maintain service design policies, processes, and procedures in line with ITIL best practices. Stakeholder Engagement: Collaborate with the Huxley programme to provide input for the NOC Business Case and work with stakeholders to translate business needs ...

Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service management processes, such as incident, problem, change, and configuration management. Contribute to management information and service reporting, ensuring data is accurate Responsible … communications to customers and internal stakeholders Required Competencies Understanding of systems such as active directory, cloud environments. Effective communication skills ITiL v4 qualified or highly experienced in the practices 5+ years of experience in an IT Service Desk or End User Support role Experience using ITSM tools (e.g. Jira Service ...

transformation from bid through delivery and BAU handover Own the transformation strategy, roadmap, governance and commercial shaping Deliver a consolidated SIAM‐based operating model (ITIL v4) Lead technology rationalisation across: Windows 11 estates, endpoint & image strategy Intune/Configuration Manager Identity & access (AD/Entra ID, PAM, MFA) Secure collaboration … environments (government, defence or intelligence preferred) Strong executive stakeholder management across multiple organisations Endpoint, identity and service management expertise (Windows, Intune, AD/Entra, ITIL/SIAM) Technical Background End‐user compute and endpoint management (Windows, Intune, ConfigMgr) Identity & security (Zero Trust, EDR/XDR, DLP, privileged access) ITIL ...

transformation from bid through delivery and BAU handover Own the transformation strategy, roadmap, governance and commercial shaping Deliver a consolidated SIAM-based operating model (ITIL v4) Lead technology rationalisation across: Windows 11 estates, endpoint & image strategy Intune/Configuration Manager Identity & access (AD/Entra ID, PAM, MFA) Secure collaboration … environments (government, defence or intelligence preferred) Strong executive stakeholder management across multiple organisations Endpoint, identity and service management expertise (Windows, Intune, AD/Entra, ITIL/SIAM) Technical Background End-user compute and endpoint management (Windows, Intune, ConfigMgr) Identity & security (Zero Trust, EDR/XDR, DLP, privileged access) ITIL ...

equivalent experience of management *Master's Degree level or equivalent in Computer Science qualification or equivalent experience of working at a strategic level *ITIL v4 Certification or equivalent experience *Evidence of Continual Professional Development in relevant field of study Desirable *MSP/PRINCE 2 Practitioner *Information Risk Management qualification *Relevant … within the healthcare sector. *Evidence of strong staff management experience *Evidence of leading complex programme and project management initiatives *Experience of designing and implementing ITIL processes *Significant evidence of successfully managing Service Level Agreements *Evidence of efficiently managing multiple sub-contract arrangements, including associated suppliers *Relevant extensive senior experience ...

analysts and support staff; foster professional development, collaboration, and innovation. Design and lead initiatives to optimize IT support processes, tools, and response models using ITIL-based practices and customer experience insights. Ensure timely, effective resolution of technical issues while enabling the team to identify systemic trends and root causes. Oversee … support, or systems analysis, with at least 2 years in a people management or team lead role. Deep understanding of IT service management frameworks (ITIL) and user-centered support principles. Experience managing customer-facing IT teams or service desks, with a strong track record of driving user satisfaction and service ...

main point of contact for the customer regarding service delivery and performance. Manage incident, problem, and change management processes in accordance with ITIL best practices. Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements. Drive service improvement initiatives based on performance data, customer feedback … required. Your experience Strong experience in IT service delivery, IT operations, or client-facing IT roles. Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent communication, stakeholder management, and conflict resolution skills. ...

required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join … once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You’ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. ...