126 to 150 of 309 ITSM Jobs in London

services remain resilient, customer-focused and fit for the future. About You You'll be an accomplished IT leader with significant experience in IT Service Management within a regulated environment. You'll bring Strong experience of SIAM and multi-supplier environments Expertise in IT governance, risk and operational controls Experience ...

policy compliance, and audit-ready traceability.- Build and deploy automation frameworks to eliminate manual tasks, accelerate service delivery, and enhance regional operational scale.- Oversee ITSM ticket lifecycles and disciplined escalation management, ensuring strict SLA adherence, effective prioritization, and timely stakeholder updates.- Provide day-to-day team leadership and quality oversight ...

looking for someone with: Experience leading and developing a small IT team A background working in fast-paced, hands-on environments Strong IT service management and ITIL experience IT project management and delivery experience Good understanding of end-user computing, networking, vendors and security Excellent stakeholder management and communication skills ...

technology strategy.We're looking for someone with:Experience leading and developing a small IT teamA background working in fast-paced, hands-on environmentsStrong IT service management and ITIL experienceIT project management and delivery experienceGood understanding of end-user computing, networking, vendors and securityExcellent stakeholder management and communication skillsA track record ...

computing and hardware knowledge Hands-on AV systems and digital signage experience Good networking knowledge and troubleshooting skills Strong understanding of ITIL and IT service management Experience with onboarding, user access and general IT operations Excellent communication and stakeholder management skills A proactive, hands-on attitude and willingness ...

Items, relationships and service mapping Experience of configuration baselining, status accounting, verification and auditing Knowledge of change control and configuration governance Experience using recognised ITSM, CMDB, version-control or configuration-management tools Strong stakeholder-management and cross-functional leadership skills Previous government, public-sector or regulated-environment experience would ...

mentor, implementing quality standards such as code and architectural reviews Minimum of 5+ ServiceNow CIS certifications Experience across 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Advanced scripting and integration skills JavaScript, SQL, API Web Services Experience integrating ServiceNow with cloud infrastructure ...

wide range of technologies. Principal duties and (joint) responsibilities: General Internal technical support for Becrypt Including Onsite support on allocated day(s) IT Service Management Tool ticket management Incident Management, Change Management & Request Fulfilment Workload management Support of new technology projects Any other reasonable duties as required by the business. ...

management, CMDB, Service Requests, SLM & Virtual Agent. Experience with IAM modules specifically Clear Skye identity governance and admin software (mandatory requirement) Experience on non-ITSM modules e.g., ITOM, ITBM, HRSD & CSM. Experience with integrations with Oracle Fusion & Active Directory Familiarity with SQL, HTML and CSS. Excellent verbal and written communication ...

models.Demonstrated ability to work in a fast paced, challenging, and varied environment.Proven experience in the implementation of ServiceNow applications including but not limited to ITSM, HRSD, iRM, ITOM, and CSM or equivalent.Demonstrate thought leadership in Energy, Resource and Industrial (ER&I) industries.Commercial awareness to manage effective client, supplier, and partner ...

/alerting tools Ability to write SQL queries, stored procedures, and reports Experience configuring Single Sign-On solutions Strong experience with an enterprise IT service management platform (change, incident, problem, and asset management) You must be Change-focused with sound judgement and strong problem-solving skills A strong team player ...

premise infrastructure Strong networking expertise, including firewalls, routing, switching and VPN technologies Experience with automation, scripting and infrastructure-as-code approaches Understanding of IT service management processes, including incident, change and problem management Strong troubleshooting, stakeholder management and vendor management skills A structured, pragmatic approach and the ability to remain ...

Payments Services management and any escalations Active involvement and ownership of support activities covering stability, efficiency and improvement initiatives Lead and Manage regional IT Service Management teams and liaise closely with Regional Payments Operations teams for effective service management Drive automated security patching across the GPS estate. Help prioritise ...

Technical Architect or Technical Lead capacity.Experience leading and mentoring ServiceNow development teams.Expertise across multiple ServiceNow product lines, including at least three beyond ITSM, such as:ITOMITAMHAM/SAMSPMHRSDCSMStrong scripting and integration experience using JavaScript, SQL, REST/SOAP APIs, and Web Services.Experience integrating ServiceNow with cloud platforms including AWS, Azure ...

delivery & leadership of IT and Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics ...

BAFO responses through to final submission, with responsibility for coordinating cross-functional contributors and managing delivery against tight deadlines. Strong understanding of IT Service Management environments, with working knowledge of ITIL principles and an appreciation of how service operations, governance, service levels and continual improvement frameworks influence bid responses ...

preferred.Technical and professional skillsStrong knowledge of enterprise infrastructure, technology lifecycle management, and infrastructure risk.Experience working across asset, configuration, architecture, security, vulnerability, and IT service management functions.Strong program management and analytical skills, including prioritization, portfolio oversight, and executive reporting.Leadership and interpersonal skillsStrong communication and influencing skills, with the ability to drive ...

Technical and professional skillsStrong knowledge of enterprise infrastructure, technology lifecycle management, and infrastructure risk. Experience working across asset, configuration, architecture, security, vulnerability, and IT service management functions. Strong program management and analytical skills, including prioritization, portfolio oversight, and executive reporting. Leadership and interpersonal skillsStrong communication and influencing skills, with ...

with the ability to facilitate difficult/complex situations. Have a “can do” attitude to own and drive results. Strong understanding of IT Operations, ITSM processes (ITIL), or End User Compute/Client Management practices is preferred. Strong customer-facing and presentation skills. Business-level fluency in English is required ...

within a managed services environment· Some experience in an applications management, support or development role· ITIL Foundation certification (preferred)· Strong working knowledge of IT service management practices, SLAs, and ITIL-aligned processes· Proven leadership skills with the ability to manage multiple projects simultaneously· Strong ability to scope, document, and translate ...

subnets, NSGs, routing, private connectivity, and workload segmentation. Experience with Azure VMs, storage, backup, recovery, monitoring, and identity/access controls. Experience working in ITSM/change-controlled environments. Strong troubleshooting skills across infrastructure, network, OS, database connectivity, and application hosting layers. Ability to produce clear technical documentation, runbooks, operational ...

driven insights Hands‐on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practices Deep understanding of incident management processes, ITSM standards, and ITIL principles Knowledge of resilience design patterns, high availability, and fault‐tolerant architectures Familiarity with AI/ML‐driven approaches for operational efficiency ...

wider technology operating model and direction of the business.What we're looking forYou'll be a senior IT service leader with strong experience across ITSM, SIAM, governance and risk, ideally within a regulated environment.You'll bring:Proven experience leading and developing IT teams.Strong understanding of regulatory accountability, risk and controls.Strategic ...

mentalityFamiliarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflowsExperience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automationBackground supporting displacement or migration conversations from legacy enterprise softwareUnderstanding of AI-powered automation, self-service experiences ...

Strong hands-on technical background across Azure, servers, storage and networking. Experience operating within Operational Technology (OT) or industrial environments. Solid understanding of IT service management and ITIL disciplines. Knowledge of cyber security controls, governance and compliance frameworks including ISO 27001 and NIST. Capable of balancing strategic leadership with hands ...