151 to 175 of 309 ITSM Jobs in London

coordination when issues, risks or dependencies span multiple teams, suppliers or regions. The following skills/experience are essential: Strong experience in IT Service Management within a multi-supplier environment. Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management. Experience leading ...

more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning ...

cost and commercial models.Experience working on the shaping of effective procurement strategies and robust commercial solutions.Expertise in technology delivery disciplines (e.g. IT strategy, IT service management, agile delivery, IT project management).At senior grades Consulting experience is essential.We know the skill-gap and ‘somewhat need to tick every ...

effective discovery, risk-based prioritisation, remediation governance, exception management and reporting. Develop and manage the VM tooling, patching and automation roadmap, enhancing security visibility, ITSM integration, scanning coverage and operational efficiency. Partner with internal technology teams and third-party providers to drive timely remediation, oversee patch deployment activities and strengthen ...

with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows. Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation. Background supporting displacement or migration conversations from legacy enterprise software. Understanding of AI‐powered automation, self‐service ...

ability to lead matrixed, cross-functional teams Strong leadership and strategic direction capabilities IT outsourcing knowledge Strong infrastructure management experience ITIL and/or ITSM knowledge Ability to organise and define work in complex or ambiguous situations Ability to travel to the client's office in London as required Ability ...

world class innovative solutions across the breadth of the Now Platform capability including Risk and Cyber, Core Business Service (GBS), Customer Service Management, IT (ITSM, ITOM, ITAM), Gen AI and developer capabilities. Leveraging our deep capabilities in Industry and Function, our ServiceNow solutions comprise advisory, implementation services and strategic transformational ...

commercial models. Experience working on the shaping of effective procurement strategies and robust commercial solutions. Expertise in technology delivery disciplines (e.g. IT strategy, IT service management, agile delivery, IT project management).At senior grades Consulting experience is essentialWe know the skill-gap and 'somewhat need to tick every ...

modern cloud infrastructure Enterprise storage and infrastructure platforms Disaster Recovery and business continuity Backup and resilience frameworks Infrastructure security and technical standards IT service management and change management If you're looking to join a forward-thinking organisation and make a meaningful impact, please send your CV for consideration. Etech ...

major enterprise environment, delivering scalable ServiceNow solutions across workflows, integrations, automation and platform enhancements. Key skills: 7+ years' hands-on ServiceNow development experience Strong ITSM, Service Catalog, Flow Designer, IntegrationHub & CMDB Advanced JavaScript, Glide APIs, Business Rules & Script Includes Extensive REST/SOAP API, OAuth, JSON/XML & MID Server ...

Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship managementPrevious sales experience in IT Service Management or IT Operations Management (within software or IT sales organizations)Driven – possesses a strong desire to be successfulDisciplined – skilled in managing time and resources, sound approach ...

fully operational, and address any issues directly, or by liaising with a third-party support partner. Log, track and manage issues within our IT service management platform. AV Technician Key Requirements: Customer focused, with excellent communication skills. Demonstrable knowledge of AV disciplines (audio, projection, video, IT, lighting). Previous experience ...

fully operational, and address any issues directly, or by liaising with a third-party support partner. Log, track and manage issues within our IT service management platform. AV Technician Key Requirements: Customer focused, with excellent communication skills. Demonstrable knowledge of AV disciplines (audio, projection, video, IT, lighting). Previous experience ...

traffic managementAbility to embed security practices into CI/CD pipelines so changes are compliant, auditable and risk-aware.Familiarity with ServiceNow or similar IT service management tooling for change, incident and workflow automationExperience with OpenShift, Kubernetes or similar container for deployment and workload managementHours35Job Posting Closing Date:02/ ...

maintaining a proactive, can‐do attitude. Desirable Qualifications Enterprise Software Implementation: Previous experience managing large-scale implementations of enterprise class Customer Service software or ITSM platforms. Advanced Analytics & Business Intelligence: Experience utilizing advanced diagnostic analytics systems for root‐cause and trend analysis. Modern Frontend Frameworks: Familiarity with modern JavaScript frameworks ...

optimising platform performance to ensure reliability and responsiveness What you’ll bringSolid experience developing and customising ServiceNow (including workflows and integrations) Good understanding of ITSM and ITOM processes Exposure to ServiceNow Virtual Agent and/or RPA tools Strong JavaScript programming skills A proactive, problem-solving mindset with a desire ...

platform performance to ensure reliability and responsiveness What you'll bring Solid experience developing and customising ServiceNow (including workflows and integrations) Good understanding of ITSM and ITOM processes Exposure to ServiceNow Virtual Agent and/or RPA tools Strong JavaScript programming skills A proactive, problem-solving mindset with a desire ...

access management • Support document management, legal and practice management systems • Set up meeting rooms, video conferencing and audio-visual equipment • Maintain accurate IT service management records • Carry out software installations, updates, system checks and equipment builds • Support employee onboarding and offboarding, including hardware and account setup • Maintain IT asset registers … pressure • Professional, approachable and customer-focused manner Desirable • Familiarity with legal applications such as iManage, Intapp, BigHand, Aderant, Elite 3E or SOS • Experience with ITSM platforms such as ServiceNow, HaloITSM, Jira Service Management or Freshservice • Knowledge of Microsoft Intune, Autopilot or Azure Virtual Desktop • Understanding of Cyber Essentials ...

leading IT workstreams within M&A transactions, including pre-deal due diligence, integration planning, and post-merger execution.* Strong background in IT service management (ITSM), including CSAT ownership, escalation management, and SLA governance.* Experience as a business-facing technology leader, comfortable operating as a senior point of contact ...

ServiceNow workflow applications, including:Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service PortalTechnology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service DeliveryUser Experience - Utliise ...

Assist users with hardware issuing or replacement as required. Ensure that issues and support requests are resolved within defined SLAs and documented within the ITSM tool. Manage the sending of devices off for repair and liaising with vendors. Adhere to established processes and procedures. Set up mobile phones and conduct ...

hands-on experience with AWS AI services-specifically Amazon Bedrock (RAG, prompt engineering) and AgentCore . Service Management: A strong background in SIAM and ITSM frameworks. Leadership: proven ability to comfortably talk tech with developers and talk strategy with CIOs and Directors. (Bonus points if you have AWS certifications ...

hands-on experience with AWS AI services-specifically Amazon Bedrock (RAG, prompt engineering) and AgentCore . Service Management: A strong background in SIAM and ITSM frameworks. Leadership: proven ability to comfortably talk tech with developers and talk strategy with CIOs and Directors. (Bonus points if you have AWS certifications ...

Business Rules and Service Catalog Experience working within Agile delivery teams Desirable CSA, CAD or CIS-HRSD certification REST API and ServiceNow integration experience ITSM or CSM experience Experience within large enterprise environments We are looking for a hands-on ServiceNow HRSD specialist who can independently deliver high-quality solutions ...

technical audiences. Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers. Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus. Knowledge of UCaaS, CCaaS software is a plus. Knowledge in web/scripting technologies is a plus Work ...