151 to 175 of 301 ITSM Jobs in London

London, Greater London | £65k - £80k per year Account Executive London/WFH to £80k base (£150k OTE) Are you a bright, ambitious Account Executive with an interest in technology/cybersecurity? You could be progressing ...

environments. Design & Integration: Produce High-Level Designs (HLDs), Low-Level Designs (LLDs), and security architecture documents while integrating CyberArk with Active Directory, SIEM, and ITSM tools. Policy & Security Governance: Define privileged access policies, credential management, session monitoring, and conduct security gap analyses aligned to industry standards (NIST/ ...

clear picture of how DNS, CDN, origin, and application layers interact under production load* **Delivering change in a controlled environment** – experience working through formal ITSM/change-control processes such as ServiceNow, in regulated or high-availability settings# **Nice to have*** Akamai certification in Web Performance, Cloud Security, or Media ...

design, routing and switching, and capacity planning Clear communication, including reporting progress to senior leadership Cross-functional partnership without direct line management Experience with ITSM, ticketing or network monitoring and observability platforms (desirable) Experience with GPU/AI infrastructure (desirable) Polish and/or Japanese language skills (desirable) Qualifications CCNP ...

Governance & Defender suite/XDR. Experience managing and maintaining the smooth running of the Security tooling services and implementing changes in line with IT Service Management processes. Providing technical leadership to a small team of security engineers, combining your SME knowledge and technical experience with research where required to provide ...

Provider configuration related to EPM. Ability to investigate production issues, identify root causes and provide timely resolution. Experience working within an application support/ITSM environment, managing incidents, service requests and change requests. Good analytical, troubleshooting and communication skills. Key Responsibilities Provide day-to-day functional and technical support ...

Essential Criteria: Proven experience leading large-scale digital and operational transformations in complex, multi-stakeholder organisations. Expertise in technology strategy development, cyber security, IT service management, and modern digital architecture. Demonstrated ability to build strong data governance, reporting, and insight capabilities. Experience designing multi-geography operational frameworks, policies, and risk ...

adjacent digital workplace technologies Strong understanding of enterprise IT environments, including endpoints, applications, networks, and hybrid/cloud architectures Familiarity with observability platforms, ITSM, endpoint management, or performance monitoring solutions Ability to quickly learn and adopt a broad enterprise platform beyond your core specialisation Strong consultative mindset with the ability ...

Regional Vice President of Sales Engineering to lead, scale, and inspire our world-class team of Sales Engineers. Zendesk has evolved far beyond traditional ITSM and help desk ticketing; we are the world’s leading AI-powered Customer Experience (CX) platform. In this role, you will bridge the gap between ...

Regional Vice President of Sales Engineering to lead, scale, and inspire our world-class team of Sales Engineers. Zendesk has evolved far beyond traditional ITSM and help desk ticketing; we are the world's leading AI-powered Customer Experience (CX) platform. In this role, you will bridge the gap between ...

adoption in ServiceNow projectsSupport knowledge management and related internal initiativesRequirements12+ years of experience delivering complex ServiceNow projects across multiple modules such as ITSM, ITOM, HRSD, and CSMDeep knowledge of ServiceNow architecture, integrations, and development best practicesProven leadership skills with experience in mentoring and influencing teamsStrong analytical and problem-solving skillsServiceNow ...

ServiceNow solutions for enterprise clients. You will translate complex requirements into architectural blueprints and lead governance, performance tuning, and security efforts across IRM, SecOps, ITSM, ITOM, and CSM modules. Architect and oversee integrations via REST, SOAP, JDBC, and MID Server, guiding agile teams and ensuring high-quality deployments while staying ...

Provide support across multiple office locations when required. Examples of Key Activities Responding to and resolving user incidents and service requests through the IT service management platform. Setting up, maintaining, and troubleshooting end-user hardware, software, and workplace technology. Supporting meeting rooms, video conferencing facilities, and audio-visual systems … support within a service desk, service operations, or end-user support environment. ITIL Foundation (v3 or v4) certification, or a good understanding of IT service management principles. Proficiency working with Windows 11, Active Directory, Microsoft 365 and cloud services. Experience supporting laptops, desktops, mobile devices, printers, audio-visual equipment ...

management system, planning, consolidation, product information, HR and facilities management systems, and the data platform. The role will establish a robust IT Service Management (ITSM) framework, strengthen governance and service accountability, and centralise fragmented or “shadow IT” processes across the business. This position requires an experienced, hands‐on Manager … enterprise picture, and runs major‐incident governance across all of them. Main Responsibilities Service Management & Transformation Design, implement, and embed a full ITIL‐based ITSM framework (incident, problem, change, request, knowledge, CMDB, etc.) within 6 months. Define and publish the enterprise service catalogue, SLAs, OLAs, and KPIs aligned with business ...

design, implement and safeguard technology processes powering our operations across corporate, event, and broadcast environments. Reporting to the CTO, you will lead IT service management, change control, problem resolution, service desk and cybersecurity. The role requires senior leadership, ITIL expertise, GDPR/compliance knowledge, and the ability to balance security ...

ITSM Analyst, ITIL, ServiceNow, PageDuty, Progression We're looking for an ITSM Analyst to help develop and optimise a modern IT Service Management environment. Working closely with Service Management, Infrastructure and Operations teams, you'll support and enhance key platforms including ServiceNow, PagerDuty and Power BI, helping improve automation, reporting … processes and tooling Skills required: Experience with ServiceNow, Power BI or similar enterprise platforms Strong reporting and data analysis skills Good understanding of IT Service Management principles Exposure to workflow automation, APIs or integrations Excellent communication and stakeholder engagement skills ITIL Foundation desirable but not essential ITSM Analyst, ITIL, ServiceNow ...

within enterprise systems, with exposure to platforms such as Microsoft Dynamics 365, Salesforce, Oracle, SAP or similar business applications. Knowledge of IT Service Management (ITSM) principles and experience working with platforms such as ServiceNow, Freshservice or equivalent service management tools. Familiarity with Microsoft technologies, particularly the Power Platform (Power Apps ...

platforms, networks and digital services, ensuring resilience and alignment with partner and business needs. You will bring proven experience in technology operations or IT service management within a multi-site, consumer-facing environment, with strong stakeholder communication #J-18808-Ljbffr ...

IT strategy while hands-on resolving complex issues. This role progresses toward IT Manager and requires leadership, strong stakeholder management, and deep knowledge of ITSM platforms. Hybrid role with travel to Kent and London offices as needed. #J-18808-Ljbffr ...

/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service integration If you know your way around IT service management, cross-functional delivery, and keeping complex operations running smoothly across international entities, this might be right up your street. We work hard, but we keep ...

least 2 years of project management experience within IT) to deliver changes and improvements. Experience of Kanban, Scrum and Waterfall frameworks. ITIL or ITSM experience preferred (ITIL Foundation would be desirable). Understanding of Waterfall, AGILE, and PRINCE2 methodologies. PRINCE2 – Foundation (required). AGILE – CSM (desirable). #J-18808-Ljbffr ...

/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service integration If you know your way around IT service management, cross-functional delivery, and keeping complex operations running smoothly across international entities, this might be right up your street. We work hard, but we keep ...

/50% Requirements: SIAM Service Integration focus, Expertise to set up a roadmap of service integration If you know your way around IT service management, cross-functional delivery, and keeping complex operations running smoothly across international entities, this might be right up your street. We work hard, but we keep ...

A leading IT solutions provider in London is seeking an experienced ServiceNow Architect to lead the architecture and implementation of their enterprise ServiceNow platforms. The ideal candidate will have over 8 years of experience with ...

support team across the region. You will manage a team of 21, including four Asset class Leads, coordinating with Operations, Technology and IT Service Management to ensure high-quality support for brokers and clients. The role emphasizes hands-on leadership, stakeholder management and people development in a fast-paced electronic ...