176 to 200 of 310 ITSM Jobs in London

technical audiences.Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.Knowledge of UCaaS, CCaaS software is a plus.Knowledge in web/scripting technologies is a plusMethod of Application: Apply online.Application Window ...

join a major enterprise environment, delivering scalable ServiceNow solutions across workflows, integrations, automation and platform enhancements.Key skills:7+ years’ hands-on ServiceNow development experienceStrong ITSM, Service Catalog, Flow Designer, IntegrationHub & CMDBAdvanced JavaScript, Glide APIs, Business Rules & Script IncludesExtensive REST/SOAP API, OAuth, JSON/XML & MID Server experienceStrong enterprise ...

hire people in any country where we have a legal entity. Responsibilities Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 300,000 companies ...

escalating when uncertain and following data handling requirements.Hands-on experience building dashboards in Tableau/Power BI/Looker (or similar).Experience working with ITSM tools (e.g., ServiceNow or similar) and understanding incident/change/problem concepts.Strong data storytelling skills; ability to translate operational findings into practical improvements.Preferred qualificationsExperience ...

Falcon Smart IT Limited in London is seeking an experienced ServiceNow Architect to lead end-to-end platform delivery. You will shape architecture across ITSM, ITOM, HRSD, SecOps, GRC/IRM and SPM, drive integrations, and ensure scalable CMDB and security models. You must bring 8+ years hands-on ServiceNow ...

integrations. Collaborate with stakeholders and technical teams to translate business requirements into scalable technical designs. Oversee the configuration and customisation of ServiceNow modules, including ITSM, ITOM and HRSD. Ensure architectural consistency and best practice across ServiceNow platforms. Provide technical leadership and mentoring to development teams. Keep abreast of ServiceNow releases ...

integrations. Collaborate with stakeholders and technical teams to translate business requirements into scalable technical designs. Oversee the configuration and customisation of ServiceNow modules, including ITSM, ITOM and HRSD. Ensure architectural consistency and best practice across ServiceNow platforms. Provide technical leadership and mentoring to development teams. Keep abreast of ServiceNow releases ...

platform and providing workarounds/alternate approaches to customers facing issues Debugging issues spanning: AI behavior (false positives/negatives) Workflow logic Integrations (HRIS, ITSM, IAM, Finance) Data quality Platform configuration Handling Sev-1/Sev-2 customer specific incidents calmly under customer pressure Help Engineering & Product teams Prevent repeated ...

Experience operating in multi-country, multi-legal-entity environments Participation in at least 2 full life cycle implementations or major rollouts is a plus ITSM tools (eg, ServiceNow, Jira, Remedy) SuccessFactors modules adjacent to EC: Time Off, Time Sheet, Onboarding Payroll touchpoints: ECP or third-party payroll integration Identity services ...

exciting opportunity for an experienced IT Service Management professional to support the day-to-day operation and continual improvement of corporate IT services. Working closely with managed service providers and third-party suppliers, you will drive service performance, oversee incident and problem management activities, deliver meaningful reporting and analysis … role with a salary of £70,000, dependent on the level of experience. Additional benefits provided by the organisation. If you have strong IT service management experience and a passion for driving service excellence, apply today to be considered for this exciting opportunity. People are at the heart of Michael ...

Directory, VPN, device configuration, endpoint management, and mobile device management.Deliver first‐contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs.Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams.Create, improve, and maintain knowledge base content … remote support in high‐volume environments.Strong knowledge of Windows, Microsoft 365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices.Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‐aligned operations, and knowledge management practices.Excellent verbal and written communication skills with the ability to prioritize work, meet SLAs, and manage ...

strengthen service visibility, improve risk and impact assessment, and enhance overall service performance across the SIAM ecosystem.Your skills and experienceProven experience in IT Service Management, Service Asset & Configuration Management (SACM) and Change Management, with Service Integration within a complex multi-supplier SIAM environment.Strong understanding of ITIL best practices, particularly Service … motivated, and able to exercise sound judgement when assessing configuration risks, data integrity issues, service dependencies, and business impacts.Experience using ServiceNow or similar IT Service Management tools to manage CMDBs, service asset records, configuration governance, reporting, audits, and service management activities.Experience of driving continual service improvement initiatives, enhancing configuration management ...

Presales Consultant to accelerate the development and expansion of our ServiceNow portfolio, with a specific focus on IT Operations Management (ITOM), IT Service Management (ITSM), and Service Operations.This key role will be responsible for leading and coordinating critical business development functions:This key appointment will be responsible for leading three … Market (GTM) Strategy and Approach:• Collaborate with key stakeholders, sales teams, and ServiceNow specialists to define and lead the GTM strategy targeting the ITOM, ITSM, and Service Operations market segments.• Develop and articulate service portfolios, including advisory services, service packages, innovations, and value propositions aligned with customer needs.Pre-Sales Support ...

working within enterprise systems, with exposure to platforms such as Microsoft Dynamics 365, Salesforce, Oracle, SAP or similar business applications.Knowledge of IT Service Management (ITSM) principles and experience working with platforms such as ServiceNow, Freshservice or equivalent service management tools.Familiarity with Microsoft technologies, particularly the Power Platform (Power Apps, Power ...

least 2 years of project management experience within IT) to deliver changes and improvements. Experience of Kanban, Scrum and Waterfall frameworks. ITIL or ITSM experience preferred (ITIL Foundation would be desirable). Understanding of Waterfall, AGILE, and PRINCE2 methodologies. PRINCE2 – Foundation (required). AGILE – CSM (desirable). #J-18808-Ljbffr ...

with at least 2 years project management skills within IT) to deliver changes and improvements • Experience of KanBan, Scrum and Waterfall frameworks • ITIL or ITSM experience preferred (ITIL Foundation would be desirable) • Understanding of Waterfall, AGILE, and PRINCE2 methodologies • PRINCE2 – Foundation (required) • AGILE – CSM (desirable ...

with the IT Infrastructure and Development Lead to ensure systems are designed and implemented securely (“secure by design”). Work closely with the IT Service Management Lead to ensure security controls are embedded within operational processes and incident management. Develop and deliver a firm-wide security awareness and training programme ...

years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageousExperience managing the sales cycle from business champion to the C-levelShowed consistent overachievement of sales goals in a large geographic territory, selling ...

services business in the UK. The ideal candidate will have a strong network within the ServiceNow ecosystem and a proven track record of selling ITSM, ITOM, ITAM, and related ServiceNow propositions into enterprise clients.ResponsibilitiesIdentify, prospect, and close new enterprise accounts for ServiceNow services in the UK market.Build and leverage relationships ...

prospecting and qualification through to solution positioning, proposal, negotiation and close Sell ServiceNow professional services, implementations, consulting and managed services Position ServiceNow capabilities including ITSM, ITOM, ITAM, CSM/CRM, FSM, IRM, SPM and AI Develop and execute territory and account strategies to achieve revenue and growth targets Build trusted ...

cycle, from prospecting and qualification through to solution positioning, proposal, negotiation and closeSell ServiceNow professional services, implementations, consulting and managed servicesPosition ServiceNow capabilities including ITSM, ITOM, ITAM, CSM/CRM, FSM, IRM, SPM and AIDevelop and execute territory and account strategies to achieve revenue and growth targetsBuild trusted relationships with ...

casesDomain & Industry DepthDevelop and maintain deep expertise in one or more process domains (e.g., Supply Chain, Order to Cash, Procure to Pay, IT Service Management) or industry verticalsTranslate domain knowledge into scalable solution patterns, reference architectures, and best practices that the broader team can leverageProactively identify and standardize high-value ...

readiness tracking, surfacing risks before they become go-live problems What we're looking for: Proven PM experience in operations transformation, service transition, ITSM, cloud operations or managed service transition Deep hands-on service transition experience, including MSP transition-in and transition-out ITIL qualification (Service Transition or lifecycle ...

ServiceNow to own the platform architecture, governance and roadmap and align with enterprise strategy. You will define the target architecture for CMDB/CSDM, ITSM, CSM, FSM and ITOM and drive integration, data governance and intelligent automation. You will lead architecture governance across delivery teams, partner with operations, customer experience ...

Define solution architecture across Microsoft platforms, infrastructure and applications Support migration, integration and modernisation across M365, data, hosting and identity Provide technical leadership across ITSM, networking and wider transformation workstreams Requirements An independent consultant Strong Solution Architect/Technical Lead experience across a broad Microsoft environment Experience spanning M365, application ...