201 to 225 of 310 ITSM Jobs in London

expansion objectives. Shape outcome-led value propositions integrating ServiceNow with DXC's Consulting and Engineering Services capabilities. Drive large-scale, consultative transformation pursuits across ITSM, ITOM, HRSD, CSM, SecOps, and industry-specific workflow solutions. Engage C-suite and senior executives as a strategic transformation partner, influencing long-term digital roadmaps. ...

expansion objectives. Shape outcome-led value propositions integrating ServiceNow with DXC's Consulting and Engineering Services capabilities. Drive large-scale, consultative transformation pursuits across ITSM, ITOM, HRSD, CSM, SecOps, and industry-specific workflow solutions. Engage C-suite and senior executives as a strategic transformation partner, influencing long-term digital roadmaps. ...

with long-term sustainability and will operate with a high degree of autonomy.Key ResponsibilitiesDesign and develop solutions across the ServiceNow platformConfigure core capabilities (e.g. ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, integrations, ITOM etc.)Build reusable, scalable components using out-of-the-box functionalityMinimise customisation and avoid ...

measurable outcomes.Engaging C-suite executives and senior stakeholders as a trusted advisor.Creating and winning multi-million-pound opportunities across the ServiceNow portfolio, including ITSM, ITOM, HRSD, CSM, SecOps and industry solutions.Collaborating with consulting, alliances, solution architecture, delivery, and partner teams to develop differentiated solutions.Identifying opportunities to extend customer value through ...

outcomes. Engaging C-suite executives and senior stakeholders as a trusted advisor. Creating and winning multi-million-pound opportunities across the ServiceNow portfolio, including ITSM, ITOM, HRSD, CSM, SecOps and industry solutions. Collaborating with consulting, alliances, solution architecture, delivery, and partner teams to develop differentiated solutions. Identifying opportunities to extend ...

working arrangement. You will define architecture across Microsoft platforms, drive migrations and modernisation across M365, data, hosting and identity, and provide technical leadership across ITSM and networking within a major transformation program. The role requires an independent consultant capable of navigating a complex, large-scale technology transformation and #J ...

ServiceNow solutions for enterprise clients. You will translate complex requirements into architectural blueprints and lead governance, performance tuning, and security efforts across IRM, SecOps, ITSM, ITOM, and CSM modules. Architect and oversee integrations via REST, SOAP, JDBC, and MID Server, guiding agile teams and ensuring high-quality deployments while staying ...

stakeholders. Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management experience across incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures and best practices to enhance ...

corporate tiers—from junior support staff to C-suite executives. What You Bring Experience & Background 10+ years of progressive experience in IT Service Management (ITSM), Technical Operations, or End User Computing (EUC). 5+ years in a senior leadership ("Head of") role within a complex, highly distributed global environment operating …/endpoint management systems. Education & Certifications Education: Postgraduate or Master’s degree in Computer Science, Information Technology, Engineering, or a related technical/management field. ITSM Frameworks: ITIL Foundation, Practitioner, Expert, or Master certification (Mandatory, with practical deployment experience). Project Management: PRINCE2 Foundation & Practitioner, APM Essentials, or certified Agile ...

REQUIRED to be eligible for the role * Active SC clearance is STRONGLY PREFERRED KEY EXPERIENCE: * Service Architecture/Service Design * IT Service Management (ITSM) and ITIL * Experience creating Service Design Packages (SDPs) * Service Operating Model design * ServiceNow or similar ITSM tools * Service Transition/transition into service * Creating and negotiating … Service Transition teams to ensure services are successfully designed, approved and transitioned into operation. If you are an experienced Senior Service Architect with strong ITSM/ITIL experience and SC clearance, please send your latest CV for consideration. ...

REQUIRED to be eligible for the role * Active SC clearance is STRONGLY PREFERRED KEY EXPERIENCE: * Service Architecture/Service Design * IT Service Management (ITSM) and ITIL * Experience creating Service Design Packages (SDPs) * Service Operating Model design * ServiceNow or similar ITSM tools * Service Transition/transition into service * Creating and negotiating … Service Transition teams to ensure services are successfully designed, approved and transitioned into operation. If you are an experienced Senior Service Architect with strong ITSM/ITIL experience and SC clearance, please send your latest CV for consideration. ...

scale an early-stage startup (Series A–D). Recognition for top performance — President's Club, top 10%, or rapid promotions. Familiarity with AI, ITSM, or workflow automation categories. Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences. What We Offer Impact : Be a key player ...

business problems, combined with a willingness to learn, is just as important as existing platform experience. ServiceNow certifications such as CSA, CIS-HRSD or ITSM would be beneficial. Salary up to £55,000 plus benefits. The role offers flexible hybrid working and the opportunity to work on complex transformation programmes ...

disaster recovery processes, ensuring data integrity and business continuity requirements are met Maintain accurate records of incidents, requests, assets and resolutions through IT service management tools Develop and maintain technical documentation, user guides and operational procedures Deliver IT guidance, training and support to users across the organisation Support IT projects … similar role Experience supporting Windows, macOS and Linux environments Strong knowledge of Active Directory, Azure AD and user account administration Experience working with IT service management tools and ticketing systems Understanding of networking fundamentals including TCP/IP, DNS and VPN technologies Knowledge of IT security principles including access controls ...

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment, you'll help deliver … Remedy/Helix architecture, workflows, integrations and service management processes. Experience implementing CIS Controls v8.1 . Strong understanding of ITIL and enterprise IT Service Management best practices. Experience integrating BMC Helix with cloud platforms, infrastructure and third-party enterprise systems. Knowledge of automation, orchestration and AI-driven service management. Experience ...

DescriptionRole – ServiceNow Business AnalystTechnology – ServiceNowLocation – United kingdom, WarwickJob Description – Key Skills:Technical: ServiceNow ITSM, ITIL, requirements elicitation, process mapping, user stories, acceptance criteria, UAT, Agile delivery, Jira/ADO, reporting and dashboarding.Soft Skill: Strong understanding of ITIL processes, ITSM operating models and ServiceNow best practices.Strong analytical, problem-solving and troubleshooting … support aligned delivery.Key Responsibilities:Work closely with business stakeholders, product owners, architects and delivery teams to capture, analyse and document business requirements for ServiceNow ITSM delivery.Facilitate discovery workshops, stakeholder interviews and requirement validation sessions across business and technical teams.Map as-is and to-be processes, identify gaps, and recommend opportunities ...

DescriptionRole – ServiceNow Business AnalystTechnology – ServiceNowLocation – United kingdom, WarwickJob Description – Key Skills: Technical: ServiceNow ITSM, ITIL, requirements elicitation, process mapping, user stories, acceptance criteria, UAT, Agile delivery, Jira/ADO, reporting and dashboarding. Soft Skill: Strong understanding of ITIL processes, ITSM operating models and ServiceNow best practices. Strong analytical, problem-solving … aligned delivery. Key Responsibilities: Work closely with business stakeholders, product owners, architects and delivery teams to capture, analyse and document business requirements for ServiceNow ITSM delivery. Facilitate discovery workshops, stakeholder interviews and requirement validation sessions across business and technical teams. Map as-is and to-be processes, identify gaps ...

proficiency for incident and problem trackingStrong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressureDesirable: ITIL 4, ITSM tooling (ServiceNow, Jira Service Management), ISO22301/ISO20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI … skills, this role could be a great fit: Head of Technology Resilience, Director of IT Service Continuity, Head of Production Operations, Head of IT Service Management, Director of Incident and Problem Management, Head of Change and Release Management, Business Continuity Director, Head of Operational Resilience, IT Service Continuity Manager, Head ...

capability across the company. The role owns the platform target architecture and standards, spanning core modules such as CMDB/CSDM, IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM) and IT Operations Management(ITOM), ensuring the platform is coherent, scalable, well-governed and aligned with … target architecture, transition states and roadmap, aligned with the enterprise architecture and strategic vision. Definearchitecture and standards across core modules including CMDB/CSDM, ITSM, CSM, FSM and ITOM(Discovery, Event Management, Service Mapping), and assess the fit of additional capabilities (e.g. Telecommunications Service Management, ITAM, HRSD, App Engine) against ...

within a complex enterprise environment. You'll bring: Proven experience leading Major Incident Management or Command Centre teams. Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL. Experience managing high-severity incidents across enterprise infrastructure and business-critical applications. Excellent leadership, stakeholder management, and decision-making skills under pressure. ...

Centre leadership within a complex enterprise environment.You’ll bring:Proven experience leading Major Incident Management or Command Centre teams.Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL.Experience managing high-severity incidents across enterprise infrastructure and business-critical applications.Excellent leadership, stakeholder management, and decision-making skills under pressure.Outstanding written ...

Leadership Skills: Proven ability to lead and manage IT service teams, driving high performance and customer satisfaction.Service Management Expertise: In-depth knowledge of IT service management frameworks (e.g., ITIL) and experience in implementing best practices within an IT service environment.Analytical Mindset: Strong analytical skills with the ability to make data … with stakeholders at all levels.Technical Understanding: A good understanding of IT infrastructure, cloud technologies, and the operational requirements of IT support teams.Technical Expertise:IT Service Management: Strong background in IT service delivery and management, with experience in ITIL or other service management frameworks.Incident and Problem Management: Hands-on experience managing ...

ITSM Business Analyst Needed! I'm currently supporting an insurance client of mine who are looking to bring on an ITSM Business Analyst on an initial contract till the end of the year with scope of extensions. The role is fully remote and sitting inside IR35 with my client being … able to pay up to £525 per day. he role focuses on supporting the transition of multiple entities to unified global ITSM processes and platforms, ensuring service stability and regulatory compliance throughout the onboarding process. The successful candidate will work closely with the Technical Lead and Core Project Team ...

Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response, and Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design Architect and oversee the implementation of complex integrations between ServiceNow and other ...

great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs.- Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.Additional InformationThese are some benefits you can expect from us in returnPrivate Medical InsuranceGym allowance of 30/monthLearning and reading budget ...