226 to 250 of 302 ITSM Jobs in London

enabled and automation‐first capabilities to enhance operational effectiveness, simplify complexity, and scale sustainably. A key accountability includes ensuring global compliance with IT Service Management standards, tools, and processes, while continuously improving the quality, integrity, and strategic value of operational data. Key Responsibilities Define, articulate, and evolve operational strategy … Establish and reinforce resilience, recoverability, and sustainability as non‐negotiable standards and influence peers to adopt similar practices. Ensure adherence to IT Service Management (ITSM) standards and processes (Event, Incident, Problem, Change, etc.). Lead, mentor, and develop a geographically distributed leadership team, strengthening operational maturity and leadership depth. Promote ...

across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality … enhance customer satisfaction. Qualifications and Skills: Proven strong experience in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving ...

cross-platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud ...

Bachelor's Degree in Business, Information Technology, Engineering, or a technical field Solid experience in Customer Success, Technical Project Management, or IT Service Management (ITSM) Job Requirements ServiceNow & Azure DevOps experience to manage Change Requests, Backlog reviews, Wiki, and Work Item tracking Software Release Knowledge to navigate software release cycles ...

critical issues. Mandatory: Proven experience working within the Airline/Aviation industry. Proven experience as a Service Delivery Manager or in a similar IT service management role. Strong knowledge of IT Service Management/ITIL principles. Experience managing SLAs, KPIs, service performance, and escalations . Strong stakeholder and client management ...

ITSM Service Manager, ITIL, Incident, Change, Enterprise Applications We're supporting a leading financial markets organisation in the search for an experienced ITSM Service Manager to join their Production Services & Governance team. This is a highly visible role responsible for driving Incident, Problem, Change and Release Management across a complex … application monitoring, alerting and operational readiness Conduct technical impact assessments for production changes Ensure SLA adherence across critical business services Experience Required Proven IT Service Management experience within Financial Services Strong knowledge of ITIL processes and best practices Experience supporting business-critical applications Strong Incident, Problem and Change Management background ...

delivery Highlight and support service-led growth opportunities in collaboration with account teams Contribute to commercial positioning through strong stakeholder relationships Service Delivery Oversight & ITSM Oversee service performance across Incident, Request, Change, and Problem Management Maintain visibility of service health, escalations, and operational risks Support critical incident management, post-incident … reviews, and service recovery activity Drive proactive risk mitigation, stability improvement, and service optimisation Promote adherence to ITSM best practice while ensuring practical delivery outcomes Reporting & Insight Produce accurate, meaningful service reporting aligned to contractual and customer requirements Analyse operational performance data to identify trends, risks, and improvement opportunities Present ...

international locations* Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection* Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics* Support office and remote working technology needs and encourage a culture of innovation and accountability**What … Jamf, or Kandji* Experience in leading teams* Proven coaching abilities, with a track record of supporting high-performing, inclusive teams* Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations* Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals* Strong communication and stakeholder management ...

teams and providers remain accountable for the accuracy and timely submission of their source information. Skills and Experience Skills & Experience Strong experience in IT Service Management or service integration within a complex, multi-supplier environment Strong experience supporting Cyber or security services as managed end-to-end services Strong stakeholder … regions and suppliers Preferred SIAM Foundation Recognised Cyber or information security qualification, for example CISSP, CISM, CRISC or equivalent Experience with ServiceNow or equivalent ITSM tooling Experience operating within regulated financial services environments Customer Focus Driving Change Driving Results Judgement and Decision Making Strategic and Visionary Trust and Integrity What ...

IT Business Analyst We are seeking an experienced IT Business Analyst to analyse business processes, IT systems, and organisational requirements, and to support the delivery of effective technology solutions. The successful candidate will work with ...

Japanese Speaking IT Support Officer Location: Central London Salary: £32,000–£35,000 Contract: 12-month fixed-term contract with potential to become permanent Working pattern: Office-based during initial training, with hybrid working available ...

customer-focused experience for every school Key Requirements: Right to work in the UK ITIL 4 Managing Professional, Strategic Leader or equivalent IT Service Management qualification Prince2, Agile or another recognised project or change management qualificationProven experience leading and developing operational managers within an IT Service Management environment Strong understanding … IT Service Management principles and best practice Experience governing service performance through SLAs, KPIs, customer satisfaction and continual service improvement Ability to balance operational priorities with strategic objectives and organisational outcomes Experience leading major incidents, high-priority escalations and service recovery activities Excellent communication and relationship-building skills, with ...

consulting engagements, from initial client discussions and opportunity shaping through to solution design, implementation and value realisation. Help clients transform IT Service Management and IT Operations, moving from traditional, process-driven ITIL implementations to modern, value-focused and data-driven service models. Design and improve IT operating models, service management … Jira Service Management) to support the design and delivery of modern service management solutions. About the Candidate: 3-5 years of experience in IT Service Management, IT Operations or a related consulting environment, ideally within an ITIL-led organisation. Strong grounding in core Service Management disciplines (e.g. Incident, Problem, Change ...

catalogue accuracy, consistency, and business relevance across all Tech@BCG towers and regions. You will partner closely with Service Owners, Service Design, and the ITSM platform team to ensure every catalogued service maps cleanly to a request, fulfillment, and SLA model that colleagues can actually use. You will … Managing Professional preferred — with demonstrated, hands‐on experience owning Service Catalogue and/or Request Fulfillment processes, not just certification. 7+ years of IT Service Management experience, including 3+ years specifically in Service Catalogue design, service portfolio management, or self‐service/digital‐experience delivery within a global, matrixed organization ...

requests. It combines workflow and LLM-based agentic orchestration, real-time AI assistance, and a trusted knowledge engine. This multidisciplinary role brings together ITSM, automation, AI governance, and knowledge and data architecture to shape one coherent, evolving product. What You Will Own Define the end-to-end architecture for incident … provide technical authority throughout delivery. Advise senior operations, product and engineering stakeholders, turning competing demands into clear architectural direction. What You Bring Operations and ITSM Architecture Proven experience architecting enterprise ITSM solutions across incident, change, problem and request management. Deep understanding of major incident management, SLA governance, compliance reporting ...

Job Title: IT Analyst Location: London Competitive salary and benefits Introduction to role: Are you ready to turn frontline technology support into a catalyst for better decisions, faster science and ultimately improved patient outcomes? Join ...

SiriusPoint is a specialty underwriter providing solutions to clients and brokers around the world. Bermuda-headquartered with offices in New York, London, Stockholm and other locations, we are listed on the New York Stock Exchange ...

ability todrive best practices while delivering scalable, high-quality solutions. Key Responsibilities Lead the solutioning, design, and implementation of ServiceNow modules including ITSM, ITOM, HAM, SAM, SPM, IRM, BCM, and HRSD. Define ServiceNow architecture aligned with enterprise standards, scalability, and performance requirements. Review existing implementations and provide best-practice recommendations … Skills & Experience 8+ years of hands-on experience with ServiceNow. 10+ years of experience within the IT industry. Strong expertise across ServiceNow modules including ITSM, ITOM, HAM, SAM, IRM, BCM, SPM, and HRSD. Proven experience in custom application development on ServiceNow. Strong knowledge of Service Portal, scripting, and advanced configurations. ...

areas of our BAU work. Ship your first systems project and define the roadmap: Take at least one meaningful systems implementation (identity, ITSM, automation platform, or major integration) from scope to live rollout, with documentation and controls a future auditor could follow. And at the same time develop a clear … external auditors Hands-on experience with modern identity platforms (Okta, Entra ID, JumpCloud) — Okta Workflows especially Familiarity with modern IT tooling: FreshService (or similar ITSM), Google Workspace, endpoint security/EDR tooling Understanding of security frameworks such as ISO 27001 — what controls and evidence look like in practice, especially relevant ...

movement. Ensure secrets management practices are embedded into CI/CD pipelines, platform engineering workflows, and AI/ML development practices across BCG. IT Service Management & Operational Excellence Establish SRE-based operational metrics — SLOs, SLIs, and error budgets — for all identity security services, ensuring platform reliability and availability. Implement 24x7 … follow-the-sun coverage for incident response. Drive continuous improvement of identity platform health, including patching automation, certificate lifecycle management, and vulnerability remediation. Ensure ITSM compliance across all identity teams, with standardised incident, change, and problem management workflows. Security, Compliance & Risk Management Ensure alignment with ISO 27001, NIST ...

vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice IT service management and governance frameworks, including ServiceNow. About You You will be an experienced technology leader with a strong background in IT operations, service delivery, and stakeholder … business leaders. Experience managing geographically dispersed teams and supporting international operations. Demonstrable success delivering service improvements and operational change programmes. Strong understanding of IT service management principles and frameworks. Experience leading technology projects and driving user adoption initiatives. Ability to translate business requirements into practical technology solutions. Desirable Experience Experience ...

manufacturing. Requirements We are looking for a Senior SRE candidate who must have the below skills: Hands-on experience with Cloud (AWS preferably) ITSM/BMC Helix Process Splunk & Dynatrace monitoring and observability Own and improve the full lifecycle of services, from design and development through deployment, operations, and continuous … Lead and influence DevOps automation and SRE best practices. Monitor and maintain production systems by measuring availability, performance, latency, and overall system health. Analyze ITSM events and incidents to identify systemic issues, close operational gaps, and feed actionable improvements back to engineering teams. Drive sustainable reliability through automation, self-healing ...

exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team Focus of the role :IT Service Management, governance, operational resilience or technology control environments. Role details Job title- IT Service Delivery Operational Governance Manager Employer: Investment Banking … Location: London city and home working hybrid 50/50% Permanent role salary £80-120,000 plus pension and bonus Requirements : experience with IT Service Management, governance, operational resilience or technology control environments, ITIL, COBIT, Knowledge of financial services regulations including DORA, FCA/PRA Operational Resilience, ECB ICT expectations ...

recruit an experienced IT Service Manager - User Experience & Software Assets to join their Technology team. This is an excellent opportunity for an experienced IT Service Management or Software Asset Management professional to take ownership of the organisation's software, licensing and related services, ensuring they remain secure, compliant, cost-effective … working. About You We are looking for a proactive and outcome-focused IT professional with experience across Software Asset Management, licensing and IT Service Management . You should have: Proven experience managing software assets, licences or technology services. Experience managing software lifecycles, including releases, patching and end-of-life. Strong ...

ITSM Transformation - Senior Project Manager London, England, United Kingdom WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional … track record of managing multiple project tracks simultaneously. Service Management Platform Expertise: Direct experience managing Service Management transformations, platform resets, or large IT Service Management/IT Operations Management platform rollouts is highly desired. Global Stakeholder Management: A proven background coordinating and mobilising cross-functional, globally dispersed internal teams ...