226 to 250 of 313 ITSM Jobs in London

Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response, and Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design Architect and oversee the implementation of complex integrations between ServiceNow and other ...

great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs.- Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.Additional InformationThese are some benefits you can expect from us in returnPrivate Medical InsuranceGym allowance of 30/monthLearning and reading budget ...

Bauer Media Group is seeking a Director of Enterprise Technology Services to own strategy and execution for network, ITSM, on‐prem infrastructure and digital workplace globally. The role oversees a hands‐on leadership function, guiding standards, budgets and vendor management across markets. You will drive cloud adoption, resilient operations ...

flexible approach to consistently meet targets.- Domain knowledge: Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI.- Strong collaborator: Growth-oriented, with a customer-first mindset and the ability to build strong ...

successful and well-established financial services organisation on a 12-month fixed-term contract . This is an exciting opportunity for an IT Service Management professional who enjoys working across service governance, continual improvement, change management and stakeholder engagement. You'll play an important role in helping to enhance … partners to improve service delivery What We're Looking For We're keen to hear from candidates who have: Experience working within an IT Service Management or Service Delivery environment A strong understanding of ITIL principles and best practice Exposure to Change Management and CAB processes Experience supporting service improvement ...

managing global or multi-regional teams at scale. Proven track record leading large, geographically distributed teams across multiple countries and regions. Deep understanding of ITSM frameworks (ITIL) and IT governance practices (COBIT or equivalent). Strong experience managing budgets, headcount planning, and resource allocation at a global scale. Demonstrated ability … relevant experience. Advanced Education — Preferred Master's degree in Computer Science, Information Technology, Engineering Management, or an MBA with a technology focus. CERTIFICATIONS IT Service Management & Governance — Preferred ITIL v4 Foundation — required; Managing Professional or Strategic Leader tracks highly valued. COBIT 2019 Foundation or Practitioner — IT governance and control framework ...

Major incident or business critical support, testing of equipment or infrastructure activitiesAccurately record and update details of incidents and service requests using the ServiceNow ITSM tool and adhere to the relevant SLAsYou will be responsible for managing the support queues, prioritizing tasks, and making sure users are kept informed … providing face to face and remote technical support to Business End Users of all levels of seniority.High level of proficiency in using industry leading ITSM and CMDB tools such as ServiceNow to capture and manage all incidents and requests.Demonstrable experience of working in a small team of skill technical operatives ...

IR35) Hybrid/London - 1-2 days per week on site We are seeking an experienced Service Manager/Change Manager to oversee IT Service Management operations while governing the end-to-end Change Management process. The role will be responsible for ensuring service stability, SLA compliance, operational excellence … service health and change activities. Facilitate cross-functional collaboration to ensure seamless service delivery. Must-Have Skills & Experience Very Strong experience in IT Service Management, Service Delivery, or Service Operations . Strong hands-on experience in ITIL processes : Change Management Major Incident Management Service Request Management Service Level Management Experience ...

ServiceNow & ITAM Platform Architecture Design and govern ITAM solutions using ServiceNow and related platforms. Lead architecture decisions for HAM, SAM, CMDB, Discovery, Procurement, and ITSM integrations. Define scalable integration patterns between asset repositories, procurement systems, ERP platforms, discovery tools, and cloud environments. Ensure data quality, integrity, and consistency across … Skills Extensive experience in IT Asset Management architecture and governance. Strong knowledge of: ServiceNow HAM Pro ServiceNow SAM Pro CMDB Discovery and inventory platforms ITSM processes Knowledge of cloud platforms such as Azure, AWS, and Google Cloud. Experience integrating ITAM tools with procurement, finance, and ERP systems. Industry Knowledge ITIL ...

with customers and across a cross-team environment. Documentation and development of designs, processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions Excellent presentation and reporting skills arising from … IT estates NextGen monitoring experience would be valuable, e.g. DataDog, NewRelic etc GitHub experience Project management certifications e.g. Prince2 ITIL Foundation Certificate in IT Service Management Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional ...

working with:The Atlassian Consultant is responsible for designing, implementing, and governing enterprise‐scale Atlassian platforms that support Agile delivery, DevOps, ITSM and cross‐functional collaboration.This role provides architectural leadership across all Atlassian applications (Jira Software, Jira Service Management, Confluence, Bitbucket, Guard, etc) and the broader Atlassian ecosystem and partner … Cloud Enterprise adoption, and cost optimisation.Drive organisational adoption, coach teams, and guide product owners, administrators, and developers.Facilitate workshops with Agile coaches, engineering leaders, and ITSM/operations stakeholders.6. Delivery LeadershipLead or oversee Atlassian implementation squads (architects, admins, developers).Provide quality assurance for Atlassian configurations, integrations, and customisations.Contribute to proposal work ...

across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality … customer satisfaction. Job requirements Qualifications and Skills: Proven experience in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving ...

across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality … customer satisfaction. Qualifications and Skills: Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving ...

support documentation are accurate before sign-off.Stakeholder & Vendor Management: Facilitate operational sign-offs across Service Desk, Infrastructure, Cybersecurity and Business Units.Requirements5+ years in IT Service Management, with at least 3 years specifically in Service Transition, Release Management or Project Handover.Strong cross-functional facilitation, risk management, conflict resolution and communication skills.Experience … Service Transition) highly preferred.Experience communicating with stakeholders, working to client-defined governance, and coordinating cross-functional teams across delivery, support, and operations.Proficiency with enterprise ITSM tooling (ServiceNow, Jira Service Management, Halo) and knowledge of CI/CD pipeline deployments.Experience working with Service Owners.Experience with ServiceNow. Experience with JIRA. BenefitsCompetitive SalaryBonus ...

problem management processes. ITIL v3 or v4 certification is preferred.You have experience in technology operations spanning infrastructure operations, platform or cloud operations, or IT service management at a senior management or associate director level.You have managed or consolidated multi-domain operational support functions across geographies and time zones.You have experience … levels.You have familiarity with AWS, Azure, and/or GCP and understand the operational challenges associated with hybrid infrastructure environments.You have experience with IT service management platforms, ideally ServiceNow, across incident, change, and problem management workflows.You have hands-on experience operationalizing automated remediation workflows, self-healing infrastructure patterns, or event ...

Job ID: 1423267833Location: London, GB, SE1 2AFJob Function: EY TechnologyEmployer: EY Global ServicesApply by: 2026-09-29Company: EYAt EY, we’re all in to shape your future with confidence. We’ll help you succeed ...

Solution Architect - IT Service Management UK Based | Fully Remote (Occasional Travel for Workshops) BPSS Check Required 5 Month Engagement | InsideIR35 We're seeking an experienced Solution Architect with a strong background in IT Service Management to support the design, governance, and continuous improvement of critical IT services. Key Responsibilities Support … service architecture documentation and configuration management controls. Drive service stability, resilience, and continuous improvement initiatives. Required Experience Proven experience in Solution Architecture and IT Service Management environments. Strong knowledge of ITIL processes , including Incident, Problem, and Change Management. Experience supporting complex live production systems. Strong stakeholder management and communication skills. ...

Senior Consultant - ServiceNow Functional Consultant - Warwick Role – Senior Consultant Technology – ServiceNow Functional Consultant Location – United kingdom, Warwick Key Skills Technical : ServiceNow ITSM, ITIL, process design, functional consulting, requirements analysis, solution design, CMDB, service catalogue, workflow design, user stories, acceptance criteria, UAT, Agile delivery, reporting and stakeholder management. Role – Senior Consultant … Technology – ServiceNow Functional Consultant Location – United kingdom, Warwick Key Skills Technical : ServiceNow ITSM, ITIL, process design, functional consulting, requirements analysis, solution design, CMDB, service catalogue, workflow design, user stories, acceptance criteria, UAT, Agile delivery, reporting and stakeholder management. Soft Skill Strong understanding of ITIL processes, ITSM operating models and ServiceNow ...

DescriptionRole – ServiceNow Functional Consultant Technology – ServiceNow Location – United kingdom, WarwickKey Skills: Technical: ServiceNow ITSM, ITIL, process design, functional consulting, requirements analysis, solution design, CMDB, service catalogue, workflow design, user stories, acceptance criteria, UAT, Agile delivery, reporting and stakeholder management.Soft Skill: Strong understanding of ITIL processes, ITSM operating models and ServiceNow … process design and requirement validation workshops with business stakeholders, product owners and delivery teams.Translate business requirements into scalable ServiceNow functional designs aligned with ITIL, ITSM best practices and platform out-of-the-box capabilities.Define and govern future-state processes, workflows, service catalogue structures, approval models, SLAs and user experience flows.Provide ...

team members.Consult with customers and across a cross-team environment.Documentation and development of designs, processes and procedures.Work within a structured ITIL/ISO20000 IT Service Management environment.Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutionsExcellent presentation and reporting skills arising from customer facing … documentation to support infrastructure projects and operations.Regulated Environments – Demonstrated success designing and operating infrastructure in highly regulated, security-conscious environments.Desirable skillsFamiliar with enterprise level ITSM tool, e.g. ServiceNowExperience working across multiple customers with complex IT estatesNextGen monitoring experience would be valuable, e.g. DataDog, NewRelic etcGitHub experienceProject management certifications e.g. Prince2ITIL ...

Architect Looking for 6+Years and 3 YearsArchitect. Ability to work across multiple ServiceNow instances Strong stakeholder engagement and communication skills Strong understanding of IT service management and the ITIL framework. Demonstrated experience in the design and delivery of enterprise-level solutions Proficient in creating comprehensive and strategic ServiceNow architecture plans … Certified Application Developer At least one of the following; Implementation Specialist (Customer Service Management) Implementation Specialist (Service Mapping) Implementation Specialist (Discovery) Implementation Specialist (IT Service Management) Additional Information Why Version 1? At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional ...

primary), Grafana, and SplunkCollect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issuesIntegrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflowsAct as a Monitoring & Observability SME within customer delivery teamsSupport incident … deploying and managing observability platforms including Dynatrace, Grafana, and/or SplunkDeep understanding of telemetry signal analysis and performance monitoringExperience integrating observability tools with ITSM platforms and DevOps toolchainsAbility to troubleshoot complex infrastructure and application issues using monitoring insightsSolid scripting experience (Python, PowerShell) for automation and integrationFamiliarity with cloud platforms ...

Splunk Collect and analyse telemetry data (metrics, logs, traces, events) to diagnose and resolve system and application performance issues Integrate monitoring platforms with ITSM tools (e.g. ServiceNow) and CI/CD pipelines to enable proactive alerting and resolution workflows Act as a Monitoring & Observability SME within customer delivery teams Support … managing observability platforms including Dynatrace, Grafana, and/or Splunk Deep understanding of telemetry signal analysis and performance monitoring Experience integrating observability tools with ITSM platforms and DevOps toolchains Ability to troubleshoot complex infrastructure and application issues using monitoring insights Solid scripting experience (Python, PowerShell) for automation and integration Familiarity ...

subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level … inclusion, and wellbeing within the team.Manage absence, performance issues, and disciplinary matters in line with HR policies.Technology & ToolingOversee the effective use and configuration of ITSM platforms.Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies.Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation ...

catalogue accuracy, consistency, and business relevance across all Tech@BCG towers and regions. You will partner closely with Service Owners, Service Design, and the ITSM platform team to ensure every catalogued service maps cleanly to a request, fulfillment, and SLA model that colleagues can actually use.You will be the primary … Managing Professional preferred — with demonstrated, hands-on experience owning Service Catalogue and/or Request Fulfillment processes, not just certification.7+ years of IT Service Management experience, including 3+ years specifically in Service Catalogue design, service portfolio management, or self-service/digital-experience delivery within a global, matrixed organization (must ...