251 to 275 of 302 ITSM Jobs in London

SaaS sector Proven track record in partner acquisition (hunter mentality) Experience working with VARs, MSPs, or system integrators Experience in IT Service Management (ITSM), particularly ITIL and service management processes, is an advantage Structured, goal- and KPI-oriented way of working Strong communication and negotiation skills Willingness to travel within ...

Service . Required Skills and Qualifications Demonstrated success in quota-carrying, technology solution-based direct sales Proven experience working with Contact Centre , Field Service , ITSM , HR Service , or Service Engagement software Account Planning : Ability to build and execute account plans to retain and grow ACV with existing customers, with … hypotheses Solutioning : Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilities Customer Communication : Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack ...

Agentforce for Service. Required Skills and Qualifications Demonstrated success in quota-carrying, technology solution-based direct sales Proven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software Account Planning: Ability to build and execute account plans to retain and grow ACV with existing customers, with … hypotheses Solutioning: Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilities Customer Communication: Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack ...

experience in the following skills: Strong hands-on ServiceNow development experience. ServiceNow certification in System Administration, ServiceNow Certified Application Developer, Implementation Specialist in ITSM, CSM, IRM. Certified Technical Architect certification is highly desirable but not mandatory. Strong knowledge of integration architecture, cloud technologies and enterprise platforms. Ability to translate business … development frameworks. Experience delivering enterprise-scale ServiceNow implementations. Strong understanding of platform architecture and integration patterns. Excellent stakeholder management and communication skills. Expertise across ITSM, ITOM, IRM, Customer Service Management (CSM), and Telecommunications Service Management (TSM) is desirable. Experience with AIOps, Now Assist, Agentic AI, and related business process transformation ...

Job summary As a member of the Digital Assurance team within Digital Services, you will be responsible for the Operational delivery of services and staff within your team. Driving efficiency, good practice and a passion ...

Global Manager, Network Operations & Delivery Date: Oct 15, 2026 Shape the Future with Us. At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products ...

growing segments. By partnering with other Atlassian Team members, you will utilize your knowledge and experience as a Partner Solutions Architect to help drive ITSM channel partner success. Responsibilities Responsibilities : Work within the Partner Solutions Acceleration team to develop the solution acceleration strategy to grow and accelerate our Service Management … partner eco‐system. Identify ways to help accelerate ITSM/ESM channel partner success by contributing to the development and expansion of their ITSM/ESM practices through building collateral such as ESM solutions, blueprints, and reference architecture. Support ITSM channel partners through various stages of a Deal Cycle from ...

will monitor services, coordinate incidents, drive change enablement and manage access controls to ensure high availability. You should have ITIL knowledge, experience with ITSM tools like ServiceNow or Jira, and a background in IT or engineering. SC clearance or the ability to obtain it is essential for this role. #J ...

other business systems. Experience progressing projects from discovery through implementation and delivery, including system integration support and API analysis. Understanding of IT service management (ITSM), workflow automation and service delivery models. Skilled in workflow design, process mapping and documentation. Ability to develop training resources, operational procedures and implementation documentation. This ...

lead role reports to the Global Support Head in New York and the Head of International Technology. The position combines operational support leadership and ITSM governance oversight. Responsibilities Operational Support & Escalation (50%) Lead the international support function, serving as the primary escalation point for complex or high‐priority incidents across … projects, lead new initiatives, and take initiative to further develop existing processes. Provide technical support for senior leaders in the organization, if called upon. ITSM Governance Oversight (50%) Own and evolve the ITSM governance framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with ...

fantastic opportunity to make a visible impact within one of the world's most recognised sporting organisations. What will you be doing? IT Service Management: Oversee the delivery and continual improvement of the FA's IT services, ensuring they remain aligned with organisational priorities. Partner with business units and customers … understand their needs, set and monitor Service Level Agreements to maintain high-quality support Implement and govern core ITSM processes, including incident, problem, change, and configuration management. Own, manage, and continuously improve Problem Management within our Product Management functions. Stakeholder Management: Build strong relationships with project teams, service owners, suppliers ...

community engagement. We are looking for experience in the following skills: ServiceNow certification in System Administration, ServiceNow Certified Application Developer, Implementation Specialist in ITSM, CSM, IRM. Certified Technical Architect certification is highly desirable but not mandatory Strong knowledge of integration architecture, cloud technologies and enterprise platforms. Experience leading large-scale … programmes. Ability to translate business outcomes into scalable technical solutions. Excellent client-facing, presentation and leadership skills. Strong pre-sales experience with expertise across ITSM, ITOM, IRM, Customer Service Management (CSM), and Telecommunications Service Management (TSM). Experience with AIOps, Now Assist, Agentic AI, and related business process transformation initiatives ...

user incidents, requests, and support tasks within agreed service boundaries. Own support cases end-to-end, maintaining clear communication, user engagement, and accurate ITSM tracking. Execute joiner, mover, leaver (JML) activities in a controlled, auditable, and standards-aligned manner. Maintain endpoint, meeting room, and workplace technology readiness across supported locations. … Service Desk or routed directly through approved channels. Progress work through to resolution, maintain timely updates, and ensure every activity is accurately managed in ITSM tooling. User Lifecycle Delivery (JML) Execute onboarding, offboarding, access changes, device handovers, and related user lifecycle activities in line with defined controls, approval paths ...

under it Launch a continuous improvement practice that feeds back into every framework you build Select, deploy and drive org-wide adoption of the ITSM, knowledge-base, reporting and project tracking platforms Partner with the Global Directors of Support and IT, and advise on when each function justifies … building processes or frameworks from scratch, not only operating within established ones Experience selecting, deploying and driving adoption of operational tooling such as ITSM, knowledge-base, BI or GRC platforms Experience reporting to, and delivering against the priorities of, a functional director Background in a hosting, data centre, cloud infrastructure ...

Transition Manager Contract: Inside IR35 Day Rate: £400 per day Engagement: Contract until March 2027 Location: London (Hybrid) We are looking for an experienced Transition Manager to join a major technology transformation programme and take ...

SiriusPoint is a specialty underwriter providing solutions to clients and brokers around the world. Bermuda-headquartered with offices in New York, London, Stockholm and other locations, we are listed on the New York Stock Exchange ...

type: FTEJob Description :8+ years of hands-on ServiceNow experience.5+ years in a ServiceNow Architect or Lead Developer capacity.Proven experience implementing multiple ServiceNow modules (ITSM, ITOM, HRSD, SecOps, GRC/IRM, SPM).Deep expertise in: o ServiceNow scripting (Client C Server-side) o Flow Designer o Integration Hub o Service … verbal communication skills in English.Ability to work in high-pressure, regulated environments. DesirableServiceNow Certified Technical Architect (CTA) or progress toward CTA.Multiple ServiceNow CIS certifications (ITSM, HRSD, ITOM, SecOps, GRC).Experience in financial services or regulated industries.Knowledge of DevOps and CI/CD pipelines.Experience with ServiceNow Performance Analytics and Reporting.Familiarity with ...

work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning customer service, IT Service Management (ITSM), and HR service to unify service delivery across every department on a single intelligent platform. With the industry's fastest-growing AI adoption rate — agentic ...

work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning **customer service, IT Service Management (ITSM), and HR service** to unify service delivery across every department on a single intelligent platform. With the industry's fastest-growing AI adoption rate — agentic ...

work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel - spanning customer service, IT Service Management (ITSM), and HR service to unify service delivery across every department on a single intelligent platform. With the industry's fastest-growing AI adoption rate - agentic ...

IT support operations across international offices, including London and APAC. This hands-on, technical lead role will involve operational support leadership and ITSM governance oversight. Candidates should have over 7 years in IT support operations, including leadership experience, strong ITIL practices, and hands-on ServiceNow experience. The position requires effective ...

busy periods, escalations and major incidents Technical environment: Windows 11 Microsoft 365 Teams and Teams Phone Entra ID/Active Directory Microsoft Intune Halo ITSM or comparable enterprise ITSM tools Virtual desktop technologies Mobile device management Networking, printers and meeting-room technology iManage experience would be beneficial You’ll need ...

Version 1 is seeking an ITSM Process Controller to manage ITIL-aligned processes within Jira Service Management for the DESNZ project. This hybrid role is delivered from within the United Kingdom with occasional travel to London and requires eligibility for Security Clearance. You will oversee incident, request, change, CMDB ...

orchestration Automation strategy and future-state architecture Operating model and process transformation Patch compliance and remediation workflows Infrastructure tooling and technology assessment ServiceNow and ITSM processes Enterprise infrastructure architecture Automation across servers, operating systems, networks, containers and databases Stakeholder engagement across technical and executive teams Defining implementation roadmaps and transformation … have strong experience in: Enterprise infrastructure architecture Infrastructure automation and orchestration Patch management/patching Vulnerability management Vulnerability remediation Security remediation and patch compliance ITSM/Service Management ServiceNow Large-scale infrastructure transformation Operational process improvement Automation strategy and tooling Enterprise server and operating system environments Network infrastructure Container platforms ...

ServiceNow. Work closely with technical teams to ensure successful integration of ITOM modules and cloud-native tools. Enhance and deliver end-to-end ITSM processes, including Incident, Change, and Problem management. Lead the development of ITOM phases, ensuring delivery within a 6-8 week timeline for each phase, including grouping … meet the needs of the business. Skills & Experience Proven experience as a ServiceNow BA with a technical focus, especially within ITOM. Strong understanding of ITSM (Incident, Change, and Problem management) processes. Experience with Salesforce Service Cloud is a significant advantage. Background in Fintech or Finance is preferred Ability to work ...