251 to 275 of 313 ITSM Jobs in London

workflows, and improve flow and throughput for engineering teams. For more information, visit https://valiantys.com. Job Summary As a Senior Solution Consultant – ITSM, you will act as a trusted advisor to our customers, helping them translate business and service management challenges into practical, scalable solutions built on Atlassian … tools and industry best practices. You will lead discovery and solution design, guide customers through ITSM transformation, and own the solution intent throughout delivery. Working closely with Technical Consultants, Technical Architects, Project Managers, Engagement Managers, and Sales, you will ensure solutions remain feasible, aligned with customer needs, and focused ...

self-service portal Troubleshoot and resolve hardware, software, account and mobile device issues Log, categorise, prioritise and manage incidents and service requests through an ITSM/call-logging system Escalate more complex issues to the appropriate IT teams Support Windows 11 and Android devices Administer and troubleshoot user accounts … Good working knowledge of Windows 11 and Android Experience with Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint Manager Experience using an ITSM or ticketing system Experience with remote support tools such as RDP, TeamViewer or LogMeIn An understanding of ITIL processes. ITIL certification would be useful ...

self-service portal Troubleshoot and resolve hardware, software, account and mobile device issues Log, categorise, prioritise and manage incidents and service requests through an ITSM/call-logging system Escalate more complex issues to the appropriate IT teams Support Windows 11 and Android devices Administer and troubleshoot user accounts … Good working knowledge of Windows 11 and Android Experience with Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint Manager Experience using an ITSM or ticketing system Experience with remote support tools such as RDP, TeamViewer or LogMeIn An understanding of ITIL processes. ITIL certification would be useful ...

IT support via phone, email, Teams and self-service portal Troubleshoot hardware, software, account and device issues Log, prioritise and manage incidents through the ITSM system Escalate complex issues where required Support Windows 11, Android, Microsoft 365, Active Directory, SCCM and Intune environments Manage user accounts and access permissions Deliver … Service Desk or IT Support experience Strong knowledge of Windows 11, Android and Microsoft 365 Experience with Active Directory, SCCM and Intune Familiar with ITSM/call logging systems Excellent troubleshooting, communication and customer service skills Knowledge of ITIL principles would be advantageous This is an excellent opportunity ...

Desk Lead to join a well-established organisation on an initial 12-month contract. This is a fantastic opportunity for a customer-focused IT Service Management professional with strong leadership capabilities to drive operational excellence, service improvement initiatives, and stakeholder engagement across the business. As Service Desk Lead, you will … role model within the Digital Services function, promoting best practice and professional standards. Required Experience & Skills Strong experience working within IT Service Management environments and service delivery functions. Previous experience leading or managing a Service Desk team. Proven background in customer-focused service delivery. Experience of managing and coordinating projects. ...

Desk Lead to join a well-established organisation on an initial 12-month contract. This is a fantastic opportunity for a customer-focused IT Service Management professional with strong leadership capabilities to drive operational excellence, service improvement initiatives, and stakeholder engagement across the business. As Service Desk Lead, you will … role model within the Digital Services function, promoting best practice and professional standards. Required Experience & Skills Strong experience working within IT Service Management environments and service delivery functions. Previous experience leading or managing a Service Desk team. Proven background in customer-focused service delivery. Experience of managing and coordinating projects. ...

range of technical issues, delivering effective solutions or temporary workarounds. Log, categorise, prioritise, and track all incidents, service requests, and problem records within the ITSM system. Support the installation, configuration, maintenance, and troubleshooting of hardware, software, mobile devices, and applications. Manage user accounts and permissions across systems such as Active … Active Directory, SCCM, and Microsoft Endpoint Manager/Intune. Excellent problem-solving skills and ability to manage incidents and service requests effectively. Experience with ITSM tools and ITIL processes. Strong communication skills and ability to build professional working relationships. Commitment to promoting equality, diversity, and inclusion in the workplace. ...

vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice IT service management and governance frameworks, including ServiceNow. About You You will be an experienced technology leader with a strong background in IT operations, service delivery, and stakeholder … business leaders. Experience managing geographically dispersed teams and supporting international operations. Demonstrable success delivering service improvements and operational change programmes. Strong understanding of IT service management principles and frameworks. Experience leading technology projects and driving user adoption initiatives. Ability to translate business requirements into practical technology solutions. Desirable Experience Experience ...

vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice IT service management and governance frameworks, including ServiceNow. About You You will be an experienced technology leader with a strong background in IT operations, service delivery, and stakeholder … business leaders. Experience managing geographically dispersed teams and supporting international operations. Demonstrable success delivering service improvements and operational change programmes. Strong understanding of IT service management principles and frameworks. Experience leading technology projects and driving user adoption initiatives. Ability to translate business requirements into practical technology solutions. Desirable Experience Experience ...

services, integration patterns, data modelling and integration technologies.Experience configuring CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to align with architecture roadmaps and governance, make evidence-based technical recommendations and deliver secure, scalable, maintainable and upgrade-safe solutionsStrong consulting, communication … environments.Desirable skills:ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).ServiceNow Certified Implementation Specialist (CIS) in one or more product streams (e.g., ITSM, CSM, HRSD, ITAM) ITIL Foundation or Agile methodology certifications (e.g., Scrum Master) Experience contributing to ServiceNow platform health checks, release upgrades, or instance consolidation projects ...

The rolePosition Digital Technology DirectorContract type Permanent/Full TimeReporting to Executive ManagementLocation LondonOverview of roleThe Digital Technology Director is pivotal in steering the company through an extensive digital transformation and establishing a long-term ...

The rolePosition Digital Technology DirectorContract type Permanent/Full TimeReporting to Executive ManagementLocation LondonOverview of roleThe Digital Technology Director is pivotal in steering the company through an extensive digital transformation and establishing a long-term ...

DevOps Developer Location: Central London (Hybrid - 2-3 days per week in the office) Salary: Competitive + Benefits The Role We are partnering with a leading organisation to recruit a DevOps Developer to join its ...

successful IT Service Manager should have: Proven experience working within a controlled scientific, laboratory, government, or similarly regulated environment. Significant experience in IT service management, technical support, and service delivery leadership. Strong understanding of ITIL service management principles and best practice. ITIL v3 certification and PRINCE2 Practitioner qualification, or equivalent … fast-paced environment. Job Offer Day rate of up to £600/day immediate start in central London If you are an experienced IT Service Management professional with a strong technical background and a passion for delivering high-quality services, apply today to take on a key leadership role driving ...

currently operating as a senior people manager.Experience in ITSM, ITOM, ITAM, or related engineering domains, including at least 3 years leading engineering or IT service management teams, often in globally distributed environments.Proven ownership of an enterprise CMDB/AMDB/xMDB platform as a trusted source of truth for services … infrastructure, and dependencies.Deep hands‐on experience with Jira Service Management, including:JSM Assets/CSDM‐aligned service modelingIntegrations with ITSM (incident, change, problem, request)ITOM (discovery, event management), ITAM, observability, and cloud platformsStrong expertise in CMDB data modeling, CI class design, relationship mapping, and API‐based data integrations with IT ...

operating as a senior people manager. Experience in ITSM, ITOM, ITAM, or related engineering domains, including at least 3 years leading engineering or IT service management teams, often in globally distributed environments. Proven ownership of an enterprise CMDB/AMDB/xMDB platform as a trusted source of truth … services, infrastructure, and dependencies. Deep hands‐on experience with Jira Service Management, including: JSM Assets/CSDM‐aligned service modeling Integrations with ITSM (incident, change, problem, request) ITOM (discovery, event management), ITAM, observability, and cloud platforms Strong expertise in CMDB data modeling, CI class design, relationship mapping, and API‐based ...

Digital Engagement, and Agentforce for Service.Required Skills and QualificationsDemonstrated success in quota-carrying, technology solution-based direct salesProven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement softwareAccount Planning: Ability to build and execute account plans to retain and grow ACV with existing customers, with … value hypothesesSolutioning: Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilitiesCustomer Communication: Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack, Google ...

Job summary South London and Maudsley NHS Foundation Trust (the Trust) and the Biomedical Research Centre (BRC) established the CRIS system and services in 2008. CRIS is a technical and governance solution enabling access to ...

will have hands‐on experience delivering ServiceNow solutions in telecom BSS/OSS/Network environments, with deep expertise in CSDM, CMDB, TNI, CSM, ITSM, ITOM, Integrations, and TMF API frameworks. Knowledge of NowAssist and GenAI capabilities within ServiceNow is a strong advantage. This role requires a combination of technical … level design documents, process flows, and integration blueprints. Hands-on ServiceNow Configuration & Development Configure and develop ServiceNow applications using: CSM (Customer Service Management) ITSM ITOM (Discovery, Service Mapping, Event Management) CMDB TNI/Telco extensions IntegrationHub Implement custom workflows, business rules, client scripts, UI policies, and automation capabilities. Develop integrations ...

region· Participate in Customer Advisory Group Meetings.· New client onboardingThe Technical Account Manager must have:· Fluent Italian speaker· Experience in FinanceKnowledge of ITSM and ticketing tools such as ServiceNow, Remedy, JIRA ServiceDesk, etc Knowledge of ITIL processes or similar as regards to support incident lifecycles (L0-L3) etc. · Ability … relationships with peers and managers as it relates to support and services· Able to translate complex issues in an understandable, organized way· Knowledge of ITSM and ticketing tools such as ServiceNow, Remedy, JIRA ServiceDesk, etc.· Knowledge of ITIL processes· Broad knowledge and understanding of IT concepts and architecture· Minimum ...

have: Experience working with ServiceNow in a pre-sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow solutions … sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre-sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. ...

scalable production operations. Reduce time-to-market while improving quality, stability, and performance. Technology Operations & Service Management Own the full IT Service Management (ITSM) operating model including: Service Desk and end-user support Incident, problem, change and release management Major incident management and crisis response Service request and fulfilment automation ...

ensure resilient and scalable production operations.Reduce time-to-market while improving quality, stability, and performance.Technology Operations & Service ManagementOwn the full IT Service Management (ITSM) operating model including:Service Desk and end-user supportIncident, problem, change and release managementMajor incident management and crisis responseService request and fulfilment automationKnowledge management and self ...

lead role reports to the Global Support Head in New York and the Head of International Technology. The position combines operational support leadership and ITSM governance oversight. Responsibilities Operational Support & Escalation (50%) Lead the international support function, serving as the primary escalation point for complex or high‐priority incidents across … projects, lead new initiatives, and take initiative to further develop existing processes. Provide technical support for senior leaders in the organization, if called upon. ITSM Governance Oversight (50%) Own and evolve the ITSM governance framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with ...

Sales, the Senior Solutions Consultant (or Solutions Consultant) will provide both solution leadership including expertise around ServiceNow solution consultancy (across the following areas of ITSM, HR, PA, CSM, ITBM, ITOM, Orchestration/Automation and IT Sec Ops) in support of the sales force via:Product and prototype based demonstrations;Proposal … Knowledge/experience in IT Operations Management, Automation/Orchestration, Hybrid Cloud Management, SIAM and TOGAF are optional but advantageous.Extensive knowledge of Enterprise IT Service Management solutions from one or several vendors such as – ServiceNow, HP SM, IBM Tivoli, CA Unicenter, Cherwell and BMC Remedy are required.Strong architecture, design ...