276 to 300 of 313 ITSM Jobs in London

disposal IT procurement governance, contract renewals, supplier performance and vendor management Executive and operational reporting across asset inventory, compliance, lifecycle and cost optimisation CMDB, ITSM, procurement and asset platform data quality, automation and integration Managed service provider governance, KPIs, SLAs and third-party accountability Senior stakeholder management across IT, Finance … Flexera certifications ITIL Intermediate, ITIL 4 Managing Professional or equivalent certification Experience implementing or improving ITAM and SAM platforms CMDB governance, service mapping and ITSM integration experience Microsoft, Oracle, Adobe, IBM or other enterprise software licensing models Multi-site, international, M&A or business integration experience This is an exceptional ...

levels. Diagnose and resolve hardware, software, Microsoft 365, connectivity and end-user device issues, escalating more complex infrastructure issues where appropriate. Use the IT service management system to accurately record, update and resolve incidents and service requests, maintaining clear technical and customer-facing notes. Support the deployment, configuration and ongoing … including Exchange Experience of providing customer-focused first and/or second-line IT support in an organisational environment. Experience of using an IT service management system to manage incidents and service requests Experience of administering Windows Server services and features such as DHCP, print services, DNS and Microsoft Active ...

making sure that our systems are correctly supported with the flexibility to be quickly transformed You will be called upon to provide IT Service Management Consultancy to help provide subject matter expertise and insights to resolve complex issues and introduce service improvements A good understanding of a broad range … creating and negotiation SLA's Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience Knowledge of IT security standards Experience of using IT Service Management Toolsets, such as ServiceNow to use, create and maintain service records Knowledge of the Common Services Data Model and Service Hierarchy concepts ...

Director of Enterprise Technology Services owns the strategy and execution of these foundational services globally whilst collaborating with local teams: Corporate Network, Service Management (ITSM tools & process) and Service Desk, On-Premises Infrastructure, and Digital Workplace (M365 and Intune/laptop provision). This is a hands‐on leadership role … Oversee the strategy for network resilience and disaster recovery planning, minimising business disruption from outages or incidents. Service Management & Service Desk Own the global ITSM strategy — tooling, process and governance — covering incident, problem, change, request and knowledge management. Lead the standards for globally aligned Service Desk function, ensuring consistent, high ...

Support meeting rooms, video conferencing systems, audiovisual equipment and collaboration technology. Record and maintain accurate information on incidents and requests using the company's ITSM system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification: Fluent in Spanish Excellent communication and interpersonal skills with a strong customer … SharePoint. Comfortable with Windows/user operating systems. Laptops, desktops, peripherals, printers and docking stations Wi-Fi, VPN and remote access. Experienced with ITSM and/or ticketing systems. This is a full-time position offering an annual salary of £40,000 - £45,000 + excellent company benefits. Apply ...

ability to design employee experience solutions, optimise HR service processes and advise clients on maximising platform value. * Strong understanding of ServiceNow capabilities including ITSM, ITOM, CSM, Employee Centre, Case & Knowledge Management and Performance Analytics. * Experience engaging senior stakeholders and presenting complex solutions to executive audiences, including C-suite leaders. * Strong … requires five years' continuous UK residency. Keywords: ServiceNow Solution Architect | ServiceNow Architect | Management Consulting | Pre-Sales | Solutioning | HRSD | Employee Experience | Digital Transformation | Enterprise Architecture | ITSM | ITOM | CSM | Professional Services ...

Enterprise Architect – SiriusPoint As an Enterprise Architect within our Group IT team, you will play a crucial role in selecting, designing integrations, and facilitating the implementation of systems and workflow efficiencies leveraging AI. You will ...

Your new company I'm looking for a ServiceNow/ITSM Workflow Consultant who can work for a credible business on a contract basis. This role will be a hybrid working role. The requirement will be to deliver a consultancy piece. Your new role The ServiceNow/ITSM Workflow Consultant … role sits within the Computacenter Tech Ops Res suite of services to configure and improve ITSM workflows, evidence capture and operational controls that support Operational Resilience delivery. Key Skills & Experience Experience configuring or designing workflows in ServiceNow or equivalent ITSM platforms. Understanding of ITSM processes including incident, change, problem, service ...

IT support operations across international offices, including London and APAC. This hands-on, technical lead role will involve operational support leadership and ITSM governance oversight. Candidates should have over 7 years in IT support operations, including leadership experience, strong ITIL practices, and hands-on ServiceNow experience. The position requires effective ...

sure the new platform is properly set up and ready to move into live BAU service. You'll be working across the programme, IT Service Management, technology teams and suppliers to put the right support model in place. You'll be involved in: Defining L1/L2/L3 support … looking for: Strong experience in Service Design and/or Service Transition Experience taking a major platform or transformation into BAU Good understanding of ITSM/ITIL Experience working with managed service providers and suppliers Strong stakeholder management skills Dynamics 365/Power Platform experience would be a big plus ...

technology environment is stable, secure, scalable, and aligned to business needs, covering infrastructure, cloud services, and application development. Working closely with the IT Service Management Lead and Cyber Security & Compliance Lead, the role ensures that systems are delivered and operated in a way that supports service performance, security requirements … between systems. Manage and maintain core platforms such as Microsoft 365, Azure, identity services, and other business-critical systems. Work closely with the IT Service Management Lead to ensure effective transition of systems into support, including documentation, support models, and handover processes. Collaborate with the Cyber Security & Compliance Lead ...

Senior IT Operations Professional - Global FMCG Brandð Central Londonð 55,000-65,000 + up to 25% bonusð 4 days per week in the officeWe're partnered with a world-renowned FMCG brand looking for ...

hash, schedule reload) under L2 supervision. • Monitor device health post-patching: verify interface states, routing table, and connectivity. • Log patch activity and outcomes in ITSM tickets (ServiceNow/Remedy). • Maintain network device firmware inventory and flag devices with outdated or end-of-support software. • Communicate maintenance windows to impacted … backups). • Basic knowledge of network management systems (SolarWinds, CiscoWorks, or similar). • Ability to follow detailed step-by-step patching runbooks. • Understanding of ITSM change management and maintenance window concepts. SOFT SKILLS & COMPETENCIES • Accurate and methodical – capable of following change procedures without deviation. • Clear communication for co-ordinating maintenance ...

Job Title: Problem & CSI Manager- Energy Client Experience Required Location: London, UK (2Days/Week Onsite) Duration: 6Months+ Rate: 600GBP/Day Inside IR35 Role Overview We are currently hiring a Problem & Continual Service Improvement ...

type: FTEJob Description :8+ years of hands-on ServiceNow experience.5+ years in a ServiceNow Architect or Lead Developer capacity.Proven experience implementing multiple ServiceNow modules (ITSM, ITOM, HRSD, SecOps, GRC/IRM, SPM).Deep expertise in: o ServiceNow scripting (Client C Server-side) o Flow Designer o Integration Hub o Service … verbal communication skills in English.Ability to work in high-pressure, regulated environments. DesirableServiceNow Certified Technical Architect (CTA) or progress toward CTA.Multiple ServiceNow CIS certifications (ITSM, HRSD, ITOM, SecOps, GRC).Experience in financial services or regulated industries.Knowledge of DevOps and CI/CD pipelines.Experience with ServiceNow Performance Analytics and Reporting.Familiarity with ...

solutions.Lead discovery conversations, customer workshops, business cases and executive presentations.Act as SCC’s ServiceNow subject matter expert, identifying opportunities across key workflows including ITSM, ITOM, CSM, HRSD, SPM, SecOps, GRC and AI-enabled automation.Work with Account Managers, Solution Architects, Professional Services, ServiceNow and SCC teams to progress opportunities through … experience: EssentialProven experience selling Enterprise Service Management, ServiceNow, digital workflow or enterprise software solutions.Strong understanding of the ServiceNow platform and relevant workflows such as ITSM, ITOM, CSM, HRSD, SPM, SecOps or GRC.Track record of building pipeline, winning complex opportunities and achieving commercial targets.Experience engaging senior customer stakeholders and creating value ...

robust ServiceNow designs, govern future-state processes, and collaborate with cross-functional delivery teams to ensure successful implementation. The role requires deep ITIL/ITSM knowledge, strong analytical and stakeholder management skills, and experience across the full project lifecycle #J-18808-Ljbffr ...

Europe. They help enterprises move from firefighting IT operations to something far more autonomous, combining strategic design with hands-on delivery across ITSM, ITOM, monitoring and event management. They are an accredited Halo partner and work deep in the leading AIOps and observability ecosystems. Small, sharp, and genuinely well regarded … through to configuration, data migration and go-live Configure workflows, SLAs, ticket types, automations, portals and reporting around each client's operating model Shape ITSM processes with clients, grounded in ITIL but built around how their teams really operate Build integrations between Halo and the wider toolchain, including monitoring, event ...

ServiceNow Developer to deliver secure ServiceNow solutions for public sector and defence clients. You will focus on development, configuration, and advisory services, ensuring robust ITSM/ITOM implementations … strong stakeholder collaboration. You will lead design, automation, and integration efforts while maintaining governance and security in sensitive environments, contributing to optimal IT service management outcomes. #J-18808-Ljbffr ...

from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered … collaborator who can work across sales, onboarding, sales enablement, and marketing functions. Familiarity with technology and/or enterprise software preferred. Familiarity with CRM, ITSM and Customer Service solutions is a plus. Fluent in English Additional information These are some benefits you can expect from us in return: Company funded ...

RegionsLondonLocationLondonDisciplinesChange and TransformationJob typesPermanentIndustryTechnology, Media, & TelecommunicationSalaryMarket relatedFunctionsProgramme DirectorSenioritySeniorTechnologiesMicrosoftJob reference121945We’re supporting a leading UK organisation through a major business transformation and are seeking an experienced M&A Programme Director to play a pivotal role in ...

RegionsLondonLocationLondonDisciplinesChange and TransformationJob typesPermanentIndustryTechnology, Media, & TelecommunicationSalaryMarket relatedFunctionsProgramme DirectorSenioritySeniorTechnologiesMicrosoftJob reference121945We're supporting a leading UK organisation through a major business transformation and are seeking an experienced M&A Programme Director to play a pivotal role in ...

adoption of DevOps practices.Develop platform modernisation strategies, addressing technical debt, cost optimisation, and regulatory compliance.Shape and deliver operational improvement plans, embedding best practices in ITSM, cost management, and platform governance.Manage integration of platforms with legacy and next-generation network elements, ensuring seamless operation and future readiness.Build and manage senior client … opportunity identification, proposal shaping, bid management, and client relationship management in the technology sector.Strong understanding of operational effectiveness in technology delivery, including DevOps, automation, ITSM, cost management, and optimisation strategies.Ability to engage with senior client stakeholders, translating business requirements into platform strategies and communicating complex concepts clearly.Familiarity with the challenges ...

IntroductionJob Title: Technical Project ManagerDepartment: Professional Services and AI Value DeliveryReports To: Customer Engagement Manager/Portfolio ManagerTravel: Up to 25% for customer engagements at bank sitesAbout SymphonyAI Financial Services:SymphonyAI Financial Services is the ...

IntroductionJob Title: Technical Project ManagerDepartment: Professional Services and AI Value DeliveryReports To: Customer Engagement Manager/Portfolio ManagerTravel: Up to 25% for customer engagements at bank sitesAbout SymphonyAI Financial Services: SymphonyAI Financial Services is the ...