26 to 50 of 301 ITSM Jobs in London

requests, application health, vendor delivery, release readiness, stakeholder communication, service reporting and continual improvement. The remaining remit supports the VP, Global Head of ITSM & Application Support across Major Incident, Problem, Change, Knowledge, Service Request and Service Level Management, ServiceNow governance, vendor governance, annual CTG budgeting, monthly invoice processing, operational controls ...

multi‐site environment and have experience managing IT services in a fast‐paced operational business. You'll also bring: Strong IT Operations or IT Service Management experience Experience managing MSPs and third‐party suppliers Good knowledge of Microsoft 365, Entra ID and Intune Practical networking knowledge including Wi‐Fi, switching ...

organisational skills and ability to plan effectively Effective management of stakeholder relationships at all levels, including executive stakeholders Experience at developing and implementing IT Service Management policies and procedures Excellent understanding of ITIL Successfully implemented in-depth service improvement plans and managed customer expectations throughout Ability to influence key stakeholders ...

lead diverse teams and resolve conflicts effectively. Excellent written and verbal communication skills.**Preferred Qualifications*** Experience managing international projects* Experience with ServiceNow or similar ITSM platforms* Background in network engineering or infrastructure architecture* Experience working in commercial real estate or corporate real estate services**Education**Bachelor's degree in Computer ...

lead diverse teams and resolve conflicts effectively. Excellent written and verbal communication skills. Preferred Qualifications Experience managing international projects. Experience with ServiceNow or similar ITSM platforms. Background in network engineering or infrastructure architecture. Experience working in commercial real estate or corporate real estate services. Education Bachelor’s degree in Computer ...

Driving operational excellence through governance frameworks, measurable KPIs/SLOs, automated monitoring, strong problem management, and continuous improvement. Developing and implementing tooling strategies across ITSM, observability, alerting, monitoring, and automation to enhance service reliability. Collaborating with sales and bids teams to shape operational components of proposals, support solution design ...

standards. Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance. Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus. Benefits: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time ...

/IP and VPN technologies. Good understanding of endpoint management and IT security best practices. Experience working within ITIL-led service environments and using ITSM platforms. Strong troubleshooting, analytical and problem-solving skills. Excellent written and verbal communication skills with a customer-focused approach. 3rd Line Engineer, M365, MSP, Hybrid ...

deployment projects. Good understanding of Windows Server, Linux, VMware, network devices, storage devices, and backup infrastructure from a data center support perspective. Experience with ITSM tools such as ServiceNow for incident, change, request, and asset management. Experience with monitoring tools, remote management tools, and out‐of‐band management interfaces such ...

leadership behaviours within collaborative teams. Desirable Skills/Experience NPPV3 and MET Extension clearance, or willingness to obtain these clearances. Experience using ServiceNow ITSM tools and supporting Change Enablement processes. Knowledge of Continuous Improvement methodologies and service optimisation practices. Experience working within project or programme management environments. Confident delivering presentations ...

persistent and episodic storage etc. Experience using formal Test Management tools (Jira/Confluence, ALM). Good awareness of Application Lifecycle Management and IT Service Management using tools such as Splunk, Grafana and ServiceNow. Must be eligible for SC Clearance Desirable Skills & Experience: Experience of using JavaScript Automation Frameworks such ...

party support teams. Strong documentation skills with experience creating technical records, troubleshooting guides and knowledge articles. Experience working with ServiceNow or a similar IT Service Management platform. Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences. A professional, methodical and customer ...

party support teams. Strong documentation skills with experience creating technical records, troubleshooting guides and knowledge articles. Experience working with ServiceNow or a similar IT Service Management platform. Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences. A professional, methodical and customer ...

continuity planning. Skills We'd Like TOGAF certification and experience applying enterprise architecture frameworks. Professional certifications in cloud architecture, cyber security, networking, or IT service management such as Azure Solutions Architect Expert, AWS Solutions Architect Professional, CISSP, or ITIL Additional Requirements Candidates must be eligible to obtain and maintain ...

persistent and epithelial storage etc. Experience using formal Test Management tools (Jira/Confluence, ALM). Good awareness of Application Lifecycle Management and IT Service Management using tools such as Splunk, Grafana and ServiceNow. Desirable Skills & Experience Experience of using JavaScript Automation Frameworks such as WebdriverIO, Playwright Experience of running ...

rotation, least privilege, EPM/PRA) across on-prem and cloud workloads.* Lead complex integrations with AD/EntraID, IdPs, SIEM/SOAR, CSPM, ITSM, DevOps tooling (CI/CD), and secrets management.* Be responsible for the operational model: backup/recovery, DR, platform upgrades, policy hardening, performance tuning ...

track record of effective coaching and team development. Excellent communication skills — clear, calm, and credible across all levels of the organization. Experience working within ITSM frameworks and a solid understanding of SLA management. Nice to Have ITIL Foundations certification or equivalent service management training. Prior experience in a formal team ...

doing: Acting as the first point of contact for IT queries and service requests Logging, prioritising and resolving incidents through the IT service management platform Troubleshooting laptops, desktops, printers, mobile devices and other business hardware Supporting users across Windows, macOS, Android and iOS Managing user accounts, password resets and access ...

troubleshooting and supporting both macOS and Windows OS.* Experience managing AV equipment and conference room setups.* Familiarity with ticketing systems (e.g., Jira, ServiceNow) and ITSM platforms.* Prior experience using MDMs such as Jamf and Workspace 1 for fleet management* Prior experience using Okta* Knowledge or prior experience about office networking ...

Maximo implementation or migration projects Red Hat OpenShift, Kubernetes, and containerised deployment Automated deployment pipelines and version-controlled configuration promotion ServiceNow or equivalent ITSM tooling IBM Maximo Manage v9.0 or v8.0 certification, or MAS Foundation. Candidates without certification should be willing to achieve it within their first year, with funding ...

Proven experience in a ServiceNow consulting, architecture, pre-sales, or solution design role. Strong understanding of the ServiceNow platform and its key modules, including ITSM, ITOM, ITAM, SecOps, IRM/GRC, HRSD, CSM, and App Engine. Experience leading solution design activities for complex digital transformation programmes. Demonstrable experience supporting bids ...

customers at all levels. Degree of understanding of financial metrics and terminology. Broad and strong IT knowledge Technology account management/consultancy experience IT service Management (ITIL) Ability to establish and maintain trust Rigor and reliability in the follow up and implementation of actions Commercial/Financial governance experience ...

Customer Success, Service Account Management, or Virtual IT Director/Virtual CTO‐style role within IT or technology services Strong understanding of IT service management concepts, including incident, problem, change, and service performance reporting Experience leading Quarterly Business Reviews (QBRs) and structured client service reviews Ability to understand, interpret ...

ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation ...

activity translates into tangible, high-quality outcomes for EMEA. Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations. Develop and execute strategic ...