26 to 50 of 310 ITSM Jobs in London

Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role Strong user-facing and stakeholder management skills Experience working with ITSM platforms such as ServiceNow or similar Knowledge of Incident, Problem and Change Management processes Excellent troubleshooting and analytical skills Experience documenting support procedures and knowledge articles ITIL ...

Agile at scale (SAFe, LeSS), waterfall, hybrid delivery models Financial modelling: FinOps, TCO analysis, business case development, and outcome‐based commercial models Tooling breadth: ITSM (ServiceNow), monitoring (Grafana/ELK/Datadog/Dynatrace), automation (Ansible/Terraform), and collaboration platforms Soft Skills & Competencies Exceptional leadership presence — inspires confidence ...

Agile at scale (SAFe, LeSS), waterfall, hybrid delivery models• Financial modelling: FinOps, TCO analysis, business case development, and outcome-based commercial models• Tooling breadth: ITSM (ServiceNow), monitoring (Grafana/ELK/Datadog/Dynatrace), automation (Ansible/Terraform), and collaboration platformsSOFT SKILLS & COMPETENCIES• Exceptional leadership presence — inspires confidence ...

project teams Practical experience in one or more of the following domains: o M&A transactions o Information security o Cyber security o IT service management o IT optimization o Information management o Digital transformation o Cyber/disaster recovery, incident and crisis management Specific industry experience will ...

collaboration tools. Confident troubleshooting skills across hardware, software, and networking fundamentals (DNS, DHCP, TCP/IP, VPN). Prior experience with IT ticketing/ITSM systems. Prior experience in financial services, proprietary trading, or a hedge fund advantageous but not a prerequisite. Hands-on experience with our stack: Atlassian (Jira ...

Microsoft environment.CI/CD, environment management, monitoring and lifecycle management using GitHub or Azure DevOps.Python, PowerShell, Bash or a similar scripting language.ServiceNow and IT service management processes.Microsoft Fabric, Azure Databricks, Azure Synapse Analytics or equivalent enterprise data platforms.AI governance, privacy, security, ethical AI and regulatory compliance.Financial services, pension, superannuation, insurance ...

customer facing IT Support Team leadership role/IT Support Team • Experience using Data to drive desired positive outcomes. • Good knowledge of ServiceNow ITSM (or similar). • Customer oriented, with a passion for delivering excellent service and continuous improvement. • A collaborator who can work within a framework of procedure ...

Project Management background. Proven experience delivering technology and operational change within financial services. Experience managing budgets, forecasts and financial governance. Strong knowledge of IT Service Management disciplines, including Incident, Problem, Change and Service Level Management. Experience working within IT Operations, Production Support or Service Delivery environments. Knowledge of operational resilience ...

computer science or a related field. Project Management Certifications (PRINCE 2, SCRUM, AGILE PM etc.). Business Analysis certifications (PMI-BA). IT Service management (ITIL V4). EXPERIENCE (Essential): Understanding of R&D, sales and marketing, production workflows, objectives and challenges for global businesses selling physical & or digital products ...

incidents.Escalate the incidents to the appropriate vendors.Incident management with the ticketing system (etc. ServiceNow).Skills/Knowledge:Technical Proven working experience in IT Service management operationsBasic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)Basic operation system knowledge (e.g. Windows10, Windows server, Azure)Basic Microsoft Office ...

Conducting technology and IT due diligence assessments to identify risks, opportunities and value creation initiatives. Assessing enterprise architecture, infrastructure, cloud environments, technology operations, IT service management and digital capabilities. Evaluating technology organization structures, governance models, operating models and IT processes. Reviewing technology roadmaps, digital transformation programmes and strategic technology investments. ...

working collaboratively with cross-functional teams, demonstrating strong facilitation and stakeholder management skills. Understanding of architectural frameworks, modelling tools (e.g. UML, ArchiMate ), and IT service management best practices (e.g. ITIL ). Desirable: Exposure to a broad range of technologies, platforms, and enterprise environments . Understanding of emerging technology trends ...

site end-user support function, ensuring timely and effective resolution of IT issues.Develop and enforce support policies, procedures, and standards to enhance user experience.Implement ITSM best practices and tools to streamline support operations.Lead training and development initiatives to build a high-performing support team.3. Corporate IT Network & Systems Oversight (London ...

standards. Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance. Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus. Benefits: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time ...

telemetry standards.Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance.Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus.What’s In It For You Our Mission: Advancing Essential Intelligence.Our People:We're more than 35,000 strong ...

performance.This will include:* **SRE Operating Model & Ways of Working**: Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery.* **Reliability Measures (SLIs/SLOs) & Error Budgets**: Establish service measures and targets ...

management methodologies: Agile at scale (SAFe, LeSS), waterfall, hybrid delivery modelsFinancial modelling: FinOps, TCO analysis, business case development, and outcome-based commercial modelsTooling breadth: ITSM (ServiceNow), monitoring (Grafana/ELK/Datadog/Dynatrace), automation (Ansible/Terraform), and collaboration platformsSOFT SKILLS & COMPETENCIESExceptional leadership presence — inspires confidence at C-level ...

improvement projects or digital workplace enhancements. Excellent stakeholder management and relationship-building capabilities. Experience operating within Agile or Scrum environments. Strong understanding of IT Service Management principles and best practice. A data-driven mindset with a focus on measurable business outcomes. ...

improvement projects or digital workplace enhancements. Excellent stakeholder management and relationship-building capabilities. Experience operating within Agile or Scrum environments. Strong understanding of IT Service Management principles and best practice. A data-driven mindset with a focus on measurable business outcomes. ...

programmes, service improvement projects or digital workplace enhancements.Excellent stakeholder management and relationship-building capabilities.Experience operating within Agile or Scrum environments.Strong understanding of IT Service Management principles and best practice.A data-driven mindset with a focus on measurable business outcomes. ...

technical jargon when communicating with the business, including negotiating with staff at all levels across the trust Ensure all updates to the IT Service Management tool for ticket updates are conducted in a timely and non-jargon format, adhering to the Digital Services Service Level Agreements/Operating Level agreements ...

endpoint and image strategy Intune/Configuration Manager Identity and access (AD/Entra ID, PAM, MFA) Secure collaboration, VDI, and remote access ITSM, CMDB, monitoring, EDR/XDR, and tooling consolidation Ensure TS security assurance and accreditation, working closely with cyber and accrediting authorities. Redesign service operations to improve ...

experience managing the delivery of customer services to contractual obligations and service levelsITIL v3 or v4 certified in Service Design & Service OperationsExperience working with ITSM tools AutoTask and Service Now as well as proficient in ExcelExperience with developing service models utilising artificial intelligence and machine learning platformsExceptional communication skills – both ...

Knowledge of identity and access management principles. Experience supporting Windows and Apple hardware environments. Familiarity with mobile device management (MDM) platforms. Experience using IT service management or ticketing systems. Experience creating and maintaining technical documentation. Confidence using AI tools to improve productivity and support operational processes. Strong communication skills with ...

processes. Promote a data-driven culture and accountability across technology teams. Profile A successful Service Reporting & Governance Manager should have: Strong understanding of IT Service Management disciplines. Knowledge of Incident, Problem, Change, Capacity and Service Level Management. Experience designing and implementing governance frameworks. Proven experience defining KPI, KRI and operational ...