51 to 75 of 301 ITSM Jobs in London

ensure continuous improvement projects are delivered on time, within budget, and meet the high-quality standards expected by Zodiac Maritime. Vendor and IT Service Management Establish and maintain productive relationships with strategic vendors. Oversee contract negotiations, manage ongoing performance, and ensure the delivery of services aligns with Zodiac Maritime ...

suppliers. Crisp written communication: executive updates, RAID, and runbook clarity. Tools/skills Planning: MS Project/Smartsheet/Jira/Confluence Change/ITSM: ServiceNow (or equivalent) Reporting: Excel Our people are the most critical component of our long-term success and their health and wellbeing are our priority. ...

Framework.Strong experience of development using jQuery and SQL ServerGood experience with .NET 10Strong knowledge of C#, HTML, CSS, JavaScriptExpert in ServiceNow usage or other ITSM toolsExperience troubleshooting web applications in production.Understanding of MVC architecture, session management, authentication, and authorization.Expertise in SQL and relational databases.Experience with debugging tools, application logs ...

Rules, Client Scripts, UI Policies and Script Includes. Integrations: REST/SOAP APIs, webhooks, IntegrationHub, MID Server, JSON/XML, OAuth and secure authentication. ITSM: Incident, Problem, Change, Request, Knowledge, Service Catalogue and CMDB processes. Delivery: Requirements, design, testing, deployment, troubleshooting, documentation and stakeholder communication. Desirable skills and experience ServiceNow ...

roles. Experience managing service transition from development into live support environments. Knowledge of acceptance into service processes and service readiness criteria. Knowledge of IT service management practices, including incident, change, and release management, along with a solid understanding of ITIL. Experience communicating with stakeholders, working to client-defined governance ...

teams to drive high performance. What you’ll bring Extensive experience managing enterprise platforms, with significant ServiceNow expertise. Strong knowledge of ServiceNow products including ITSM, CMDB, HRSD and related capabilities. Proven experience developing and executing platform strategies and roadmaps. Experience leading technical teams within complex, large-scale organisations. Strong stakeholder ...

cyber security or CISO function. Familiarity with SailPoint IdentityIQ, SailPoint Identity Security Cloud or RSA Identity Governance & Lifecycle. Experience using ServiceNow, Jira or similar ITSM and change management tools. Understanding of access certification, joiner/mover/leaver processes and identity governance controls. Experience supporting audit, risk and regulatory compliance ...

Responsibilities: Serve as a primary 1st/2nd line contact for internal IT support, managing incidents and service requests via phone, email, and the ITSM/ticketing tool. Provide daily support for laptops, mobile devices, and productivity tools across Windows, macOS, iOS, Android, and Microsoft 365 (Teams, Outlook, SharePoint, OneDrive ...

projects, Working between the Customer and ITC NOC ensuring any incidents, changes, service requests are responded to in a timely manner, Working knowledge of ITSM tooling, specifically Jira, SharePoint, Updates to design documentation, Visio and SolarWinds maps, Duty of care, working as part of a team, supporting other engineers ...

application testing. Demonstrable experience in a similar role in the financial services sector. Experience working in an ITIL aligned environment. Experience with an IT Service Management tool such as Service Now, JIRA or IVANTI. Other skills, competencies and attributes: Strong communication and interpersonal skills, with an ability to communicate effectively ...

Experience working across Agile, Waterfall or hybrid delivery approaches.**It would also be nice for you to have*** While not essential, knowledge of IT service management practices and experience across cloud, infrastructure, application, integration or digital service environments would be beneficial.**Why You'll Love Working With ...

Experience working across Agile, Waterfall or hybrid delivery approaches. It would also be nice for you to have While not essential, knowledge of IT service management practices and experience across cloud, infrastructure, application, integration or digital service environments would be beneficial. Why You'll Love Working With ...

other highly regulated environments. Knowledge of Microsoft Endpoint Manager, Intune, SCCM or related endpoint technologies. Experience supporting large enterprise desktop environments. Familiarity with ITSM platforms such as ServiceNow. Contract Details Role: Nexthink Platform SME Client: Leading London Law Firm Location: Remote with occasional travel to London IR35 Status: Inside IR35 ...

event management, ensuring timely restoration, clear communication and effective root-cause resolution. Maintain operational controls, standards, runbooks and support models aligned with IT service management and engineering practices. Ensure cloud environments comply with security, risk, audit, data protection and regulatory requirements. Own and maintain vulnerability management processes to protect ...

your own to deliver complex installations of the toolkit Strong understanding of ITIL concepts including process knowledge in all service lifecycles Experience with integrating ITSM tools with external interfaces Experience with infrastructure and application discovery tools. Strong understanding of Event Mgmt. and prior experience of integration with Monitoring solutions Comprehensive ...

customer‐facing SAP consulting experience and 8+ years in enterprise architecture, solution design, or SAP implementation, with exposure to pre‐sales, service delivery, ITSM, and SAP operations. Where you belong: Sovereign Cloud solutions help organisations meet evolving data privacy, residency, compliance, and sovereignty requirements while accelerating their cloud transformation journey. ...

environments Manage and optimise Joiner, Mover and Leaver (JML) workflows Support endpoint management and security platforms including Jamf and SentinelOne Manage ticket queues through ITSM platforms such as ConnectWise and Freshservice Troubleshoot escalated technical issues and coordinate with third-party suppliers where required Proactively identify technical risks and implement appropriate ...

articulate technical issues and their impact to both technical and non-technical audiences, and to provide timely updates on incident progress. Experience using an ITSM/ticketing system (e.g. ServiceNow) for incident management, request fulfilment and problem tracking. A proactive, solution-oriented approach with strong attention to detail ...

technical requirements and providing recommendations. Identify opportunities to improve clients’ infrastructure, security and ways of working. Maintain clear documentation and follow structured IT service management processes. Keep up to date with emerging technologies, including AI and how these can be practically applied within client environments. What We’re Looking ...

need: Proven hands-on Freshservice administration experience Strong workflow automation and integration skills Good ITIL and service management knowledge Experience rolling out ITSM beyond IT (HR, Facilities, Finance) Confidence working with technical and non-technical stakeholders Central London, hybrid (4 days onsite) £550 - £600 per day, Outside IR35 6 months ...

Autopilot Microsoft Entra ID Active Directory Endpoint and mobile-device management Endpoint security and compliance Networking fundamentals, including Wi-Fi, DNS, DHCP and VPN ITSM/service-management platforms Desirable: Knowledge of gaming applications such as Neon, Bravo & Table Manager would be an advantage. Service Behaviours Our employeesare expected ...

Architect/Lead Architect . Key Skills: Strong ServiceNow ITOM, Event Management & Event-to-Incident Automation Hands-on ServiceNow FSM, Dynamic Scheduling & Dispatching Strong ITSM, CMDB & CSDM knowledge Experience with Discovery, Service Mapping & Operational Intelligence Integration expertise using REST/SOAP, IntegrationHub & MID Server Experience integrating ServiceNow with Splunk, Dynatrace ...

USEM/Security Operations qualification and/or relevant ITOM/CMDB certifications. A strong understanding of the broader ServiceNow platform, including CMDB, ITOM, ITSM, REST APIs and IntegrationHub. Experience working with CI matching, service mapping, Incident Management and Change Management. Proven ability to integrate vulnerability scanning platforms and patch ...

senior technology and business leaders. Experience managing third-party technology suppliers. Knowledge of technology infrastructure, cloud services and business applications. Experience working with IT Service Management platforms. Strong project management experience using Agile, Waterfall and hybrid delivery methodologies. This is an excellent opportunity for a Technology Change or Delivery professional ...

Experience implementing technical solutions, integrating off‐the‐shelf products and supporting small to medium‐size technical projects. Service management: Experience working with an IT service management tool and within an ITIL-aligned environment, including incident, problem and change management. Digital platform knowledge: Experience supporting digital advertising, digital signage ...