51 to 75 of 310 ITSM Jobs in London

Treasury‐critical servicesZero missed Treasury critical events or processing windowsStakeholder satisfaction 90%Zero high‐severity audit findings attributable to service governanceSystems & ToolsServiceNow or equivalent ITSM tool (essential – oversight) Familiarity with Jira or delivery tools (desirable) Ability to interpret service metrics and reportingControls & Evidence OutputsKPI/SLA reporting pack, trend dashboards ...

Oversight - Lead and manage technical and operational teams responsible for the ongoing delivery and support of enterprise software in the public cloud.Customer Escalations and ITSM - Manage escalations, both customer-facing and internally, to drive timely and satisfactory resolutions.Ensure all applicable security policies and processes are followed to support the organization ...

Responsibilities: User Insights & Analytics: Gather, interpret, and communicate user experience insights across EMEA. Monitor satisfaction, sentiment, and behavioural trends using ITSM tools. Build user personas and employ journey mapping to identify friction points and moments that matter. Provide actionable recommendations based on user feedback. Agile and Continuous Improvement: Embed agile ...

Skills & ExperienceProven experience in a ServiceNow consulting, architecture, pre-sales, or solution design role.Strong understanding of the ServiceNow platform and its key modules, including ITSM, ITOM, ITAM, SecOps, IRM/GRC, HRSD, CSM, and App Engine.Experience leading solution design activities for complex digital transformation programmes.Demonstrable experience supporting bids, proposals ...

ExperienceProven experience in a ServiceNow consulting, architecture, pre-sales, or solution design role. Strong understanding of the ServiceNow platform and its key modules, including ITSM, ITOM, ITAM, SecOps, IRM/GRC, HRSD, CSM, and App Engine. Experience leading solution design activities for complex digital transformation programmes. Demonstrable experience supporting bids ...

integration patterns, data modelling and enterprise integration technologies.Experience designing CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to contribute to architecture roadmaps and governance, make evidence-based technical decisions and assure secure, scalable, maintainable and upgrade-safe solutions.Track record ...

deliver excellent customer service Requirements IT support experience (incl. 2nd line) Strong knowledge of Windows, Microsoft 365, and basic networking Experience with Azure, ITSM tools, and remote support Strong problem-solving and communication skills What’s Offered Exposure to latest cloud technologies Training and career development Supportive, fast-paced environment ...

Proven experience in a ServiceNow consulting, architecture, pre-sales, or solution design role. Strong understanding of the ServiceNow platform and its key modules, including ITSM, ITOM, ITAM, SecOps, IRM/GRC, HRSD, CSM, and App Engine. Experience leading solution design activities for complex digital transformation programmes. Demonstrable experience supporting bids ...

activity translates into tangible, high-quality outcomes for EMEA. Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations. Develop and execute strategic ...

testing, validation, and deployment strategiesLead functional design reviews, solution gates, and senior stakeholder alignment sessionsDemonstrate deep functional expertise across multiple core ServiceNow modules (ITSM/ITOM/CSM/HRSD) and advise on platform capabilitiesOversee the translation of high-level business requirements into prioritized backlogs and high-quality user stories ...

operations, or complex technological projects.Experience leading quality teams in operational and technological environments.Proven track record in implementing ISO 9001 or similar standards.Experience with IT service management frameworks (e.g., ITIL) and back-office or service desk operations preferred.Experience working with UK public-sector clients, ideally within transport or infrastructure environments.Strong knowledge ...

priorities into clear delivery plans, milestones and measurable outcomes for the department. Drive continuous improvement and standardisation of processes, adopting appropriate best practice IT service management) to improve reliability and user experience. About us We are committed to recruiting the best person for the job through a fair, open ...

workflowsCollaborate with technical teams on testing, validation, and deploymentParticipate in design reviews and stakeholder alignment sessionsDemonstrate understanding of one or more core ServiceNow module (ITSM/ITOM/CSM)Ability to translate business requirements into well informed user stories with clear acceptance criteria’sRun agile scrum ceremonies and drive ...

certification expected, such as Azure Solutions Architect Expert, AWS Solutions Architect Professional, Google Professional Cloud Architect, TOGAF, or equivalent.Additional qualifications in security, networking, IT service management, project delivery, or cloud financial management are advantageous, including AZ-500, CCNP, CISSP, ITIL, PRINCE2, FinOps, or equivalent.Skills & AttributesCredible technical leader able ...

expected, such as Azure Solutions Architect Expert, AWS Solutions Architect Professional, Google Professional Cloud Architect, TOGAF, or equivalent. Additional qualifications in security, networking, IT service management, project delivery, or cloud financial management are advantageous, including AZ-500, CCNP, CISSP, ITIL, PRINCE2, FinOps, or equivalent. Skills & AttributesCredible technical leader able ...

audit traceability Integration familiarity: Monitoring and triage for EC-centric interfaces; coordinate with Middleware/integration teams Tools: Admin Center and where applicable, Provisioning ITSM tools (eg, ServiceNow, Jira, Remedy) Reporting using Story/Canvas/Ad Hoc for support analytics SuccessFactors modules adjacent to EC: Time Off, Time Sheet ...

Application Support, Application Operations or Platform Support role. Experience managing Incidents, Problems and Changes in a structured environment. Experience using ServiceNow or similar ITSM tooling. Strong troubleshooting and problem-solving skills. Experience supporting business-critical applications. Ability to work effectively with technical teams and business stakeholders. Experience carrying out testing ...

users, including VIP and senior stakeholders, ensuring a high level of customer satisfaction.Log, categorise, and validate incidents and service requests accurately within the ITSM tool.Perform first-line and second-line EUC troubleshooting, aiming for high first-time-fix rates.Route and re-route tickets to the appropriate resolver groups in line ...

Bring Proven experience as a ServiceNow Platform Owner, Product Owner, Service Owner, or similar leadership role. Strong knowledge of ServiceNow capabilities, including ITSM, ITOM, CSM, and HRSD . Experience managing complex multi-instance or multi-client environments. Expertise in platform governance, operating models, and service improvement. Strong stakeholder management skills ...

programming and scripting experience using:REXXCLIST (preferred)Experience supporting enterprise production environments and critical business applications.Strong understanding of:Incident ManagementProblem ManagementChange ManagementIT Service Management (ITSM)Proven troubleshooting and problem-resolution skills in IBM Z environments.Ability to work independently with minimal supervision.Strong analytical and decision-making capabilities.Excellent verbal and written communication ...

business systems or project managementHave experience with business intelligence and reporting toolsHave worked in high-growth startup environmentsHave knowledge of ITIL or other IT service management frameworksHave experience implementing knowledge management systems or intranetsDeadline to apply: None. Applications will be received on a rolling basis.The annual compensation range for this ...

Windows and macOS Laptop and end-user device deployment Joiner, Mover and Leaver processes Cloudflare VPN/secure remote access ServiceNow or another ITSM platform General hardware, software and connectivity troubleshooting Supporting both on-site and remote users Gathering technical information for Level 3 escalations We're also looking ...

track record of managing multiple project tracks simultaneously. Service Management Platform Expertise: Direct experience managing Service Management transformations, platform resets, or large IT Service Management/IT Operations Management platform rollouts is highly desired. Global Stakeholder Management: A proven background coordinating and mobilising cross-functional, globally dispersed internal teams ...

support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration ...

IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds. Ensure compliance with IT security, data protection, and cybersecurity ...