51 to 75 of 111 ITSM Jobs in London

operating within complex ServiceNow environments. Key Requirements Strong hands-on ServiceNow configuration and development experience Proven experience delivering integrations within ServiceNow Strong understanding of ITSM processes and best practices Experience working across the full development lifecycle within ServiceNow Ability to work effectively with both technical and non-technical stakeholders Active ...

operating within complex ServiceNow environments. Key Requirements Strong hands-on ServiceNow configuration and development experience Proven experience delivering integrations within ServiceNow Strong understanding of ITSM processes and best practices Experience working across the full development lifecycle within ServiceNow Ability to work effectively with both technical and non-technical stakeholders Active ...

technology budgets, strategic suppliers, managed service providers and vendor contracts. (E)* Strong knowledge of enterprise infrastructure architecture, cloud computing, cyber security, IT Service Management (ITSM), business continuity and disaster recovery. (E)* Knowledge of ISO 27001, NIST Cyber Security Framework, IEC 62443 and relevant regulatory requirements including GDPR and GxP. ...

associated services (Group Policy, DNS, Sites & Services) Experience managing technical teams and operating in high-pressure environments Solid understanding of IT Service Management (ITSM), including incident, problem, and change management processes Experience with ITSM tools (e.g., Jira) and working within SLA-driven environments Familiarity with legacy systems connectivity (e.g. ...

improving application stability, data integrity, automation and service quality. The ability to diagnose functional, configuration and data issues, produce reports and data extracts, use ITSM tools and stay organised under pressure. The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support ...

improving application stability, data integrity, automation and service quality. The ability to diagnose functional, configuration and data issues, produce reports and data extracts, use ITSM tools and stay organised under pressure. The Benefits of Joining Hyde Excellent pension scheme Generous holiday allowance Life assurance Award-winning flexible benefits platform Support ...

enough control to protect service reliability and regulatory confidence, without importing unnecessary legacy process overhead. Essential Knowledge, Skills and Experience Significant experience in IT service management, service operations or technology operations within a complex fintech, payments, payment acquiring company. Proven experience leading major incident management, incident command, crisis coordination, stakeholder … service‐led operating backbone for BPL. Purpose of the role To support the implementation of major changes and improvements to the organisation’s IT service management practices by driving strategic initiatives to modernise, transform and future‐proof how the bank delivers and supports technology services. Accountabilities Establishment of KPIs ...

purchasing, logistics, starters/leavers process (New hire induction) end user hardware support, AV support Systems/Service support - Azure AD, Office 365 IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written) Floorwalking and interact with users and represent ...

Architect and design CMDB solutions that support complex business and technology requirements within the Common Service Data Model (CSDM) framework. Design and implement ServiceNow ITSM, ITOM Discovery, and CMDB solutions aligned with business needs and industry best practices. Collaborate with process owners to define configuration management requirements, conduct gap analysis … scale ServiceNow environments. Experience creating, maintaining, and governing CMDBs, asset repositories, and configuration management databases within complex IT environments. Strong knowledge of ServiceNow ITOM, ITSM, and Asset Management capabilities. Experience with CSDM, Application Portfolio Management (APM), and Technology Portfolio Management (TPM). Working knowledge of infrastructure technologies including servers, networks ...

Head of IT Infrastructure, Leadership, Applications, ITSM, Cloud, Digital Transformation, M&A, CyberSec, Suppliers, 3 rd Parties, Governance, Budgets, ISO, Cyber Essential, AI, Automation, Azure, Hybrid (4d/w London) This is an exceptional permanent Head of IT opportunity to join a growing tech organisation undergoing significant technology, operational ...

Description :- Develop and maintain ServiceNow ITSM solutions following best practices. Customize Service Catalog, Approval Workflows, Notifications, and SLAs ...

Description :- Develop and maintain ServiceNow ITSM solutions following best practices. Customize Service Catalog, Approval Workflows, Notifications, and SLAs JBG81_UKTJ . click apply for full job details ...

data migration in enterprise IT transformation programmes where ServiceNow is the main platform . Hands-on experience with ServiceNow as target platform (TPSM/ITSM preferred). Excellent knowledge of Import Sets, Transform Maps, and ServiceNow data models . Strong ETL, SQL, data quality , and reconciliation experience . Proven experience ...

Atlassian as a strategic partner from the first engagement. Deeply understand prospect pain points and business challenges, proposing tailored Atlassian solutions - including JSM/ITSM displacement opportunities and expansion into non‐IT functions (HR/People Ops, Marketing) - to win new business. Collaborate cross‐functionally with Channel, SEs, Marketing ...

NOTE: VISA SPONSORSHIP IS NOT PROVIDED Role : ServiceNow Developer (ITSM) Location: London, UK (3 Days/Week Onsite) Type: Fixed Term Contract (Initial 3 Months - Extendable based on Project & Performance ) Requirements: Looking for candidates with strong scripting experience. . click apply for full job details ...

current with developments in automation technologies, RPA platforms, and ITSM best practices. What we're looking for Experience working within Service Desk or IT Service Management environments. Hands-on experience with RPA and automation technologies, ideally within an MSP environment. Strong scripting and automation skills using PowerShell, Python, or similar ...

types, asset/configuration management, and SLA structures. Design and oversee integrations between JSM and wider toolchains (e.g. CMDB, Jira Software, Confluence, monitoring and ITSM tools). Act as technical authority on JSM best practice, advising stakeholders on platform strategy, roadmap, and future capability. Collaborate with service management, IT operations … into scalable, well-architected JSM solutions. Troubleshoot complex configuration, workflow, and integration issues, providing expert-level resolution. Keep up to date with JSM and ITSM developments, driving continuous improvement of the platform architecture. Profile The JSM Architect (SC Cleared) will have significant experience architecting and administering Jira Service Management ...

Atlassian is hiring a Solution Sales Executive for JSM in the UK public sector. The role focuses on driving adoption of the Service Automation portfolio with enterprise customers, owning the JSM sales cycle, and collaborating ...

evolution. Author and standardize design patterns (reusable pipeline templates, deployment strategies, golden paths) and integration blueprints to SCM, cloud, artifact registries, secret managers, identity, ITSM, and observability. Guide and oversee execution across implementation engineers and delivery partners. Drive onboarding and adoption across multiple teams and business units. Deliver hands … secrets management (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, GCP Secret Manager, CyberArk). Scripting, languages & OS: Linux, Bash, Python (or Go), PowerShell. ITSM: ServiceNow, Jira. Work Location UK, London. Travel is roughly 25% throughout the calendar year. What You Will Have at Harness Comprehensive healthcare benefits Flexible work ...

Band 7 You will be joining an organisation that is embarking on a programme of digital transformation across its strategic ITSM platform. You will be a key member of the Product Delivery team and will be responsible for automating, and digitising processes through development and adoption of the ITSM platform. … others to adhere to proper protocols and procedures within the ITSM platform. Knowledge and experience of service design and transition aspects of the IT service management lifecycle. Knowledge of general IT legislation such as the Data Protection Act and the Computer Misuse Act. Demonstrable experience of implementing and managing ...

business processes, enhance automation, and future-proof digital services. The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules , and a proven ability to deliver high-quality solutions in a regulated or public sector environment. Key Responsibilities ServiceNow Development & Delivery Analyse … Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector or regulated environments Solid understanding ...

implementation role, not an advisory or consulting position). Drive the delivery of ServiceNow platform migration , consolidation, or adoption workstreams (specifically involving ITSM, CMDB/CSDM, or HRSD modules). Translate high-level programme plans into detailed, actionable execution roadmaps with clear milestones. Thrive in a relatively lean project environment … delivery data to wider value-tracking and benefit-realization mechanisms. Required Knowledge: Strong, practical understanding of ServiceNow-enabled transformation programmes , with deep knowledge of ITSM, CMDB/CSDM, or HRSD environments. Deep theoretical and practical knowledge of Service Management transformation ( ITSM, Service Delivery, and Service Operations ). Experience delivering Customer ...

implementation role, not an advisory or consulting position). Drive the delivery of ServiceNow platform migration , consolidation, or adoption workstreams (specifically involving ITSM, CMDB/CSDM, or HRSD modules). Translate high-level programme plans into detailed, actionable execution roadmaps with clear milestones. Thrive in a relatively lean project environment … delivery data to wider value-tracking and benefit-realization mechanisms. Required Knowledge: Strong, practical understanding of ServiceNow-enabled transformation programmes , with deep knowledge of ITSM, CMDB/CSDM, or HRSD environments. Deep theoretical and practical knowledge of Service Management transformation ( ITSM, Service Delivery, and Service Operations ). Experience delivering Customer ...

manage and mentor a team of architects, developers and administrators, influence technical strategy, engage with senior stakeholders, and drive best practice across IT Service Management and Operations. This is a highly visible leadership role offering the opportunity to make a genuine impact while working with modern cloud and enterprise technologies. … ongoing professional development What You Need Proven experience as a ServiceNow Solution Architect or Lead Architect within large enterprise environments Strong expertise across ServiceNow ITSM, ITOM and CSDM Experience designing and delivering complex ServiceNow implementations, including domain separation Knowledge of both cloud-hosted and on-premise ServiceNow environments Strong understanding ...

architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps , and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution … releases, marketplace solutions, and industry trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Required Qualifications Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc. ...