76 to 100 of 111 ITSM Jobs in London

Overview Purpose of the role: to support the implementation of major changes and improvements to the organization's IT service management practices by driving strategic initiatives to modernize, transform and future‐proof how the bank delivers and supports technology services. Organisational and role context is focused on establishing and running … enough control to protect service reliability and regulatory confidence, without importing unnecessary legacy process overhead. Essential Knowledge, Skills and Experience Significant experience in IT service management, service operations or technology operations within a complex fintech, payments, payment acquiring company. Proven experience leading major incident management, incident command, crisis coordination, stakeholder ...

delivering innovative enterprise solutions. You'll ideally have: Extensive experience designing and implementing ServiceNow solutions within enterprise environments. Strong expertise across ServiceNow modules including: ITSM CSM ITOM FSM Domain Separation Experience designing complex integrations across multiple business systems. Strong understanding of architecture governance and ServiceNow best practices. Excellent analytical … communication skills. The ability to lead technical discussions and influence architectural decisions. Certifications Essential: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM) ITIL Foundation Desirable: ServiceNow Certified Application Developer (CAD) If you're passionate about ServiceNow architecture and want to work on complex, business-critical solutions ...

Join us as a ITSM JiraSM Platform Engineer within Barclaycard Payments- to design, configure and continuously improve the ITSM platform capability that enables modern, risk-based change across a CI/CD-led engineering environment. The role is hands‐on: building the workflows, automation, integrations, data models and control evidence … needed to make changesafe, observable, auditable and low‐friction for engineering teams. You will own the design and engineering of ITSM change enablement workflows within Jira Service Management, integrating change, incident, request and CMDB/service management capabilities with monitoring, CI/CD and observability platforms. The mandate ...

anomaly detection, root cause analysis, and predictive alerting. Partner with engineering teams to build automated remediation and self‐healing workflows integrated with observability and ITSM platforms. Evaluate, implement, and optimize AIOps and observability platforms, ensuring integration with monitoring tools, CMDB, incident workflows, knowledge systems, and automation frameworks. Present strategy, progress … Hands‐on experience with observability and monitoring ecosystems spanning logs, metrics, traces, topology, alerting, and service mapping. Experience integrating AIOps capabilities with incident management, ITSM, CMDB, and automation platforms to improve operational workflows. Proven ability to lead teams, influence stakeholders, manage vendor relationships, and translate technical capabilities into measurable business ...

digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce user stories, functional specifications, workflow diagrams and process documentation. ...

digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce user stories, functional specifications, workflow diagrams and process documentation. ...

performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone who has worked in IT service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being … user experience. Build strong relationships with internal stakeholders and ensure technology services support organisational priorities. Experience: Experience in IT service operations, IT service delivery, ITSM, technology operations or a similar role. Strong understanding of service management principles, ideally including ITIL or equivalent practical experience. Experience improving operational processes ...

ITSM/CMDB Engineer/£400 per day (outside IR35)/London (hybrid)/3 Months A market leading Consultancy with global reach is on the lookout for an experienced CMDB Engineer to come on board to support one of their customers with an ongoing project. The selected candidate will … have strong hands-on expertise with Jira Service Management to design and optimise ITSM and CMDB solutions. You will need to work with the customer to implement ITIL-aligned service management solutions on Atlassian Cloud. Responsibilities include: Implementing ITSM processes on Jira Service Management Design, integration and configuration of ITSM ...

Senior Problem Manager - SC Cleared The Senior Problem Manager is a role within the IT Service Management department, reporting into the Head of Service Insight and Improvement. They are accountable for the overall quality and execution of the Problem Management process, to reduce the likelihood and impact of incidents ...

creating a high performing and engaged team. From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience ...

creating a high performing and engaged team. From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience ...

Responsibilities: Lead the architecture, design and governance of the ServiceNow platform. Define platform strategy, roadmap and technical standards. Design and implement solutions across ITSM and additional ServiceNow modules including ITOM, ITAM, HRSD, CSM, GRC and SecOps. Drive integrations using REST, SOAP APIs and MID Servers. Ensure platform scalability, security … performance. Lead architecture workshops and mentor junior technical teams. Essential Skills: Extensive ServiceNow architecture experience. Strong ITSM knowledge plus at least two additional ServiceNow modules. CMDB and Discovery implementation experience. Strong JavaScript, Glide and Flow Designer knowledge. Excellent stakeholder management and communication skills. Desirable Skills: ServiceNow ...

Responsibilities: Lead the architecture, design and governance of the ServiceNow platform. Define platform strategy, roadmap and technical standards. Design and implement solutions across ITSM and additional ServiceNow modules including ITOM, ITAM, HRSD, CSM, GRC and SecOps. Drive integrations using REST, SOAP APIs and MID Servers. Ensure platform scalability, security … performance. Lead architecture workshops and mentor junior technical teams. Essential Skills: Extensive ServiceNow architecture experience. Strong ITSM knowledge plus at least two additional ServiceNow modules. CMDB and Discovery implementation experience. Strong JavaScript, Glide and Flow Designer knowledge. Excellent stakeholder management and communication skills. Desirable Skills: ServiceNow ...

Head of IT Infrastructure, Leadership, Applications, ITSM, Cloud, Digital Transformation, M&A, CyberSec, Suppliers, 3 rd Parties, Governance, Budgets, ISO, Cyber Essential, AI, Automation, Azure, Hybrid (4d/w London) This is an exceptional permanent Head of IT opportunity to join a growing tech organisation undergoing significant technology, operational … commutable distance. As Head of IT, you will lead the strategic and operational management of the IT function across Applications, Infrastructure and IT Service Management, ensuring secure, reliable, scalable and cost-effective technology services across the business. The Head of IT will have the manager from each pillar (Infra, Apps ...

technical contact for end-users, resolving moderate to complex technical issues independently. Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary. Device Deployment: Pre-stage, image, configure, and physically install desktops, laptops, and peripheral hardware. … troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars. Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system. Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training content for the service desk and end-users. Must-Have Skills & Experience ...

technical contact for end-users, resolving moderate to complex technical issues independently. Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary. Device Deployment: Pre-stage, image, configure, and physically install desktops, laptops, and peripheral hardware. … troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars. Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system. Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training content for the service desk and end-users. Must-Have Skills & Experience ...

adoption of new services into BAU operations. Essential Skills & Experience Proven experience delivering Service Transition within complex programmes. Strong understanding of IT Service Management (ITSM) and transition governance. Experience working across multidisciplinary technical teams including DevOps, SRE, QA and Operations. Excellent stakeholder management and coordination skills. Experience managing operational readiness ...

customer. Expertise in enterprise cyber defence techniques. Strong knowledge of internet security protocols and technologies. A good understanding of ITIL and IT Service Management (ITSM). Experience supporting customer-facing or pre-sales security engagements. Excellent communication, presentation and stakeholder management skills. The ability to work independently while collaborating effectively ...

cross‐functional partners to drive customer outcomes and revenue growth Intellectual curiosity and growth mindset—you actively seek to understand emerging trends in IT service management, employee experience, and AI‐driven automation Exceptional communication skills, both written and verbal, with the ability to tailor messaging to technical and executive audiences … sales process such as Sandler, MEDDIC, or Challenger Familiarity with the IT technology landscape is highly valued, including awareness of tools in categories like ITSM, ESM, service desk, ticketing platforms, knowledge management, and workflow automation Preferred Qualifications Familiarity with service management methodologies (ITIL, service catalog design, SLA frameworks, incident/ ...

ServiceNow Specialist (ITSM) London or Manchester (Hybrid) 12-Month Contract Inside IR35 Active SC Clearance Required My client, a global technology organisation delivering a large-scale digital transformation programme. They are looking for a hands on ServiceNow Specialist with strong ITSM experience to design, configure, and implement enterprise-level solutions. … Responsibilities Design and deliver ServiceNow ITSM solutions Configure platform components (Business Rules, Client Scripts, Flow Designer) Gather and translate business requirements into technical solutions Manage core ITSM modules (Incident, Problem, Change, Request) Work with CMDB and CSDM frameworks Build and support integrations (REST/SOAP APIs, IntegrationHub) Lead stakeholder workshops ...

Senior Problem Manager - SC Cleared The Senior Problem Manager is a role within the IT Service Management department, reporting into the Head of Service Insight and Improvement. They are accountable for the overall quality and execution of the Problem Management process, to reduce the likelihood and impact of incidents ...

ServiceNow Developer - JavaScript, API, Jira, Azure, ITSM, ITOM, Hybrid, 12 months contract £700 London, United Kingdom Posted 9 months ago Our client within the Public sector requires a proven SC Cleared ServiceNow developer to support the development of enterprise workflows and data-driven decisions. Technical Skills ServiceNow development JavaScript … integration Jira Azure ITSM ITOM Compensation & Benefits Up to £700 per day Contract – 12 months #J-18808-Ljbffr ...

role in device deployment, ticket management, and maintaining high service standards within a fast-paced enterprise environment. Key Responsibilities Manage and resolve ITSM tickets, including incident resolution and service request fulfilment Diagnose, troubleshoot, and resolve hardware and software issues across end-user devices Build, image, pre-stage, deploy, and install … including Webex and related collaboration platforms Manage user provisioning, access requests, and desktop/peripheral support Maintain accurate IT asset and hardware inventory within ITSM tools Liaise with vendors for hardware repairs and service requirements Support infrastructure-related tasks and daily IT operations as required Create, maintain, and update SOPs ...

cross-functional partners to drive customer outcomes and revenue growth Intellectual curiosity and growth mindset—you actively seek to understand emerging trends in IT service management, employee experience, and AI-driven automation Exceptional communication skills, both written and verbal, with the ability to tailor messaging to technical and executive audiences … sales process such as Sandler, MEDDIC, or Challenger Familiarity with the IT technology landscape is highly valued, including awareness of tools in categories like ITSM, ESM, service desk, ticketing platforms, knowledge management, and workflow automation Preferred Qualifications Familiarity with service management methodologies (ITIL, service catalog design, SLA frameworks, incident/ ...

actively manage Networking Technology Services from both technical and service perspectives ensuring that they are fit for purpose and effective IT Service Management processes and activities are in place and being followed. To ensure that other - DDTS support teams are set up to effectively support and maintain the Technology IT … indirectly leading and influencing teams of diverse individuals. Experience of managing a budget. Knowledge and experience of Service Design & Transition aspects of the IT Service Management lifecycle. Employer details Employer name NHS Blood and Transplant Address England Barnsley Blood Centre, Capitol Way, Dodworth England South Yorkshire S75 3FG United Kingdom ...