26 to 50 of 53 ITSM Jobs in the Thames Valley

software or application support teams. Evidence of the ability to shape and improve a support operating mode l Strong practical understanding of IT service management, including incident, major-incident and problem-management disciplines. Experience leading complex incidents and senior customer escalations in business-critical software environments. Strong cross-functional leadership. ...

detail and proactive problem-solving approach. Desirable Experience Experience supporting supplier exits, contract transitions, or vendor offboarding activities. Retail industry experience. Knowledge of IT service management, infrastructure, or technology delivery environments. This is an excellent opportunity to join a high-profile programme and play a key role in delivering ...

mindset rather than purely reactive operational management Evidence of improving SLAs, ticket performance and customer experience Strong knowledge of ConnectWise or comparable PSA/ITSM platforms The ability to turn operational data and KPIs into tangible improvements Strong customer-facing and stakeholder-management skills Experience improving Service Desk processes, structure ...

networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting Experience supporting printers, peripherals and associated end-user equipment Familiarity with IT service management, ticketing systems and working within defined SLAs Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions ...

networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting Experience supporting printers, peripherals and associated end-user equipment Familiarity with IT service management, ticketing systems and working within defined SLAs Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions ...

Specialist to support a critical government client in Milton Keynes. The role designs and transitions services into a 24x7 NOC, aligning with ITIL and ITSM best practice. You will define the service operating model, develop SDPs, outline 2nd/3rd line requirements, and collaborate with stakeholders to translate business needs ...

Systems or a related discipline. Relevant Business Analysis qualifications, such as BCS or IIBA, would be advantageous. Training or qualifications in Enterprise Architecture, IT service management, cloud technologies or database technologies would also be beneficial. ...

solutions to address them at scale. • Championing a shift-left approach that allows colleagues to self-serve safely without compromising security. • Evaluating and implementing ITSM platforms, workflow tools and AI-assisted support capabilities. • Documenting operational processes and maintaining an accessible technical knowledge base. • Managing relationships with technology suppliers and service … Leavers processes and the associated access-management controls. • Demonstrable experience developing automation or scripting solutions that reduce manual Service Desk activity. • Strong knowledge of ITSM principles and experience using Jira Service Management or an equivalent platform. • Experience defining service standards and reporting against relevant KPIs and KRIs. • Strong analytical, problem ...

Business Development Representative IT Services Location: Reading, Berkshire Office-based Type: Permanent, Full-time Salary: £26,000£32,000 basic - Double OTE - Uncapped earning potential Start Date: ASAP The Opportunity An exciting opportunity has arisen ...

Insurance & Risk Management (IRM) in Milton Keynes is seeking a Senior ITSM Leader to design and implement application support strategies that ensure high-quality production services, stability, and resilience across core platforms. You will lead global application support teams and vendors, drive incident and problem management, and oversee change governance ...

ecosystem, for example change and transport management or S/4HANA programmes, would be a real advantage, as would exposure to DevOps and ITSM tooling or the utilities sector. Not essential, the domain can be learned. What We Do We enable every SAP‐run business to manage change intelligently ...

ecosystem, for example change and transport management or S/4HANA programmes, would be a real advantage, as would exposure to DevOps and ITSM tooling or the utilities sector. Not essential, the domain can be learned. What We Do We enable every SAP-run business to manage change intelligently ...

Halo ITSM Consultant Role Type: Permanent Location: Reading - Hybrid 2-3 days per week onsite Salary: 70,000 GBP - 85,000 GBP per annum (Dependent on experience) + Benefits Role Overview We are looking for an experienced Halo ITSM Consultant to join a global leader in IT Service Management. … scalable, efficient HaloITSM solutions that elevate operational performance, user experience, and reporting capabilities. Key Responsibilities Consultancy & Solution Design: Lead client discovery workshops, advise on ITSM best practices and automation opportunities, and produce clear technical documentation and solution designs. Configuration & Implementation: Configure HaloITSM workflows, service catalogues, SLAs, forms, roles, permissions ...

across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality … customer satisfaction. Qualifications and Skills: Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving ...

Systems or a related discipline. Relevant Business Analysis qualifications, such as BCS or IIBA, would be advantageous. Training or qualifications in Enterprise Architecture, IT service management, cloud technologies or database technologies would also be beneficial. Essential skills Ability to interpret application architecture diagrams, system inventories, interface specifications and technical documentation … application or platform changes. Ability to engage with third-party suppliers and service providers to understand dependencies, responsibilities and delivery constraints. Understanding of IT service management and the importance of service continuity during technology change. Strong analytical and problem-solving skills, with the ability to structure complex technical information ...

SVGC Limited is seeking an IT Service Management Analyst to join the Digital Sensitivity Review (DSR) Service Support team. You’ll deputise for the IT Service Manager and ensure effective ITIL processes, incident handling, data analysis, and reporting to internal and external stakeholders. The role requires UKSV SC clearance eligibility … ITIL v4 Foundation, and experience with ITSM tools such as Jira Service Management. Remote with occasional travel to Milton Keynes is expected, 37 hours weekly. #J-18808-Ljbffr ...

liabilities and to meet its contractual obligations to customers across the group. Job Purpose Provide leadership in designing and implementing application support and IT service management strategies to ensure high-quality production IT services, stability, and resilience across IRM core platforms, in alignment with business strategy, insurance regulatory requirements … Responsibilities Leverage experience with insurance platforms such as Origami, Salesforce, Riskonnect, and similar systems Design, implement, and continuously enhance the application support and IT service management strategy aligned with business objectives and Group policies Define and improve ITSM processes, including Incident, Problem, Change, Release, and Service Lifecycle Management Lead global ...

Halo ITSM Consultant We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits , this is a fantastic opportunity to take ownership of client projects, implementing, configuring … Company pension, private healthcare and life insurance Education and training opportunities Experience required: Previous experience implementing, configuring or supporting HaloITSM Strong understanding of IT Service Management processes and ITIL principles Experience gathering requirements and translating these into technical and process solutions Knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations ...

ITSM/MSP Business Development Manager Reading | Hybrid | Permanent … Salary dependent on experience + commission and benefits We are looking for an ITSM Business Development Manager with a strong track record in IT Service Management solution sales. This is a chance to join a global Service Management specialist and play a key role in expanding our presence across ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

technical assistance to users. Your responsibilities will include: Acting as the first point of contact for IT incidents and service requests via phone, email, ITSM portal and in person. Diagnosing and resolving 1st Line issues across hardware, software, user accounts, Microsoft 365 and standard business applications. Taking ownership of tickets … Line Service Desk, IT Support or similar role. Basic experience with Active Directory , including user and group management. Hands-on experience using an ITSM platform Good troubleshooting skills across hardware, software and basic networking. Experience supporting Microsoft 365 environments. Excellent attention to detail and the ability to follow established processes. ...

party vendors. Respond to incidents, service requests and approved infrastructure changes. Support migrations, deployments, datacentre relocations and disaster-recovery testing. Provide clear updates through ITSM and customer reporting systems. Follow all security, access, compliance and Health & Safety procedures. Skills and Experience At least three years’ experience in a hardware engineering … component replacement. Experience with structured copper and fibre cabling. Understanding of datacentre power, cooling and infrastructure fundamentals. Experience using ServiceNow, Remedy, Jira or another ITSM platform. Understanding of incident, problem and change management processes. Strong troubleshooting, documentation and customer communication skills. Ability to work independently within a secure, SLA-driven ...

Opportunity We're working with a well-established, global ITSM specialist to find an experienced Sales Executive to join their team. Trusted by clients worldwide for over 40 years, our client helps organisations strengthen their day-to-day IT operations through training, consultancy, managed IT support and ITSM technology, backed … ability to develop accounts after onboarding Nice to Have Specific experience selling outsourced Service Desk or End User Support services Knowledge of IT Service Management and ITIL principles Existing relationships in relevant UK mid-market or enterprise organisations Relevant commercial experience and a proven sales record are more important than ...

Type: Full-time, Permanent About the Opportunity Thames 360 Limited is delighted to be partnering with a global leader in IT Service Management (ITSM), consulting, and professional training solutions to find their next high-calibre sales professional. Our client has a rich history of pioneering industry frameworks and a reputation … experience, ideally within IT services, SaaS, consulting, or professional corporate training. Framework Knowledge: Familiarity with modern operational frameworks (such as ITIL, SIAM, or general ITSM) is highly advantageous, though not strictly mandatory. Strong Communicator: An exceptional relationship builder with a consultative, listener-first approach to sales who can confidently pitch ...

services Experience using automation to improve infrastructure management and deployment Understanding of modern deployment approaches alongside traditional infrastructure operations Experience operating within formal IT service management processes Strong understanding of infrastructure security and working within controlled environments Ability to operate as a Linux SME and provide technical direction to other … administration Infrastructure automation Containerisation Application and service deployment Development environment configuration Linux security and hardening Performance monitoring and optimisation Incident and problem resolution IT service management Secure infrastructure environments Reasonable Adjustments Respect and equality are core values to us. We are proud of the diverse and inclusive community we have ...