426 to 450 of 970 ITSM Jobs in the UK

maintaining a proactive, can‐do attitude. Desirable Qualifications Enterprise Software Implementation: Previous experience managing large-scale implementations of enterprise class Customer Service software or ITSM platforms. Advanced Analytics & Business Intelligence: Experience utilizing advanced diagnostic analytics systems for root‐cause and trend analysis. Modern Frontend Frameworks: Familiarity with modern JavaScript frameworks ...

development experience using JavaScript, HTML, CSS, AngularJS, and ServiceNow scripting. Experience developing custom widgets, components, and self-service solutions. Strong understanding of ServiceNow ITSM and Service Catalog capabilities. Experience integrating ServiceNow with third-party applications and enterprise systems. Understanding of UI/UX principles and responsive design. Experience working within ...

Windows/Linux), security, networking Background in scripting or software development (PowerShell, Python, Go) Experience with containers and orchestration (Docker, Kubernetes, AKS) Familiarity with ITSM practices and platforms such as ServiceNow Experience operating in ISO 27001 or similar regulated environments Business & Interpersonal Skills Experience contributing to incident response, root‐cause ...

processes Strong understanding of automation and orchestration across enterprise infrastructure Exposure to server, OS, network, container and database environments Good knowledge of ServiceNow and ITSM processes Experience delivering operational transformation or significant process improvement Strong stakeholder management and communication skills Experience working in complex enterprise environments Experience of reducing large ...

Design and implement privileged access policies, credential management, vaulting, session monitoring and least-privilege controls. Integrate CyberArk solutions with Active Directory, LDAP, SIEM and ITSM platforms. Produce high-quality technical documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), security architecture documentation and implementation runbooks. Conduct security assessments, identify ...

Success Planning frameworks; experience using Gainsight, Salesforce, Tableau, or similar tools. Excellent problem-solving, communication, and stakeholder management skills. Experience with Atlassian-powered solutions, ITSM certification, experience with MEDDPICC or similar deal qualification frameworks. #LI-GL1 #LI-remote #J-18808-Ljbffr ...

driven insights Hands‐on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practices Deep understanding of incident management processes, ITSM standards, and ITIL principles Knowledge of resilience design patterns, high availability, and fault‐tolerant architectures Familiarity with AI/ML‐driven approaches for operational efficiency ...

Proven experience as a ServiceNow Solution Architect, Technical Architect or Senior Developer on large, complex implementations Strong knowledge of core ServiceNow modules, such as ITSM, ITOM, CMDB/CSDM, and ideally SecOps. Experience designing integrations using REST/SOAP APIs, MID Servers and IntegrationHub A solid understanding of platform governance ...

Proven experience as a ServiceNow Solution Architect, Technical Architect or Senior Developer on large, complex implementations Strong knowledge of core ServiceNow modules, such as ITSM, ITOM, CMDB/CSDM, and ideally SecOps. Experience designing integrations using REST/SOAP APIs, MID Servers and IntegrationHub A solid understanding of platform governance ...

Proven experience as a ServiceNow Solution Architect, Technical Architect or Senior Developer on large, complex implementations Strong knowledge of core ServiceNow modules, such as ITSM, ITOM, CMDB/CSDM, and ideally SecOps. Experience designing integrations using REST/SOAP APIs, MID Servers and IntegrationHub A solid understanding of platform governance ...

service operations Any other duties as and when required commensurate with organisationalposition Essential Requirements Working knowledge of ITIL and experience within an IT Service Management environment Experience of actively managing the customer experience from a Service Desk perspective Experience of working in agile Delivery Manager capacity - guiding Dev teams … together with a proactive approach to problem solving. Ability to work independently. Excellent knowledge of Windows applications and the MS O365 Suite Knowledge of ITSM tools (ServiceNow, Hornbill,FreshService, Zendesk, etc.) Strong communication and active listening skills Desirable Requirements ITIL V3/V4 foundation certification (Intermediate or higher desirable) Knowledge ...

service operations Any other duties as and when required commensurate with organisationalposition Essential Requirements Working knowledge of ITIL and experience within an IT Service Management environment Experience of actively managing the customer experience from a Service Desk perspective Experience of working in agile Delivery Manager capacity - guiding Dev teams … together with a proactive approach to problem solving. Ability to work independently. Excellent knowledge of Windows applications and the MS O365 Suite Knowledge of ITSM tools (ServiceNow, Hornbill,FreshService, Zendesk, etc.) Strong communication and active listening skills Desirable Requirements ITIL V3/V4 foundation certification (Intermediate or higher desirable) Knowledge ...

through investigation, resolution, fulfilment or escalation. Strong understanding of ITIL-based Incident, Request, Knowledge, Problem and Change Management. Experience using ServiceNow or an equivalent ITSM platform. Strong technical troubleshooting capability across areas such as Windows, Microsoft 365, Outlook, Teams, Active Directory, Entra ID, authentication, MFA, endpoints and business applications. Ability … equivalent service and information security standards. Experience mentoring colleagues or providing technical leadership within a Service Desk. Experience using ServiceNow ITSM, Knowledge, reporting and operational dashboards. Experience contributing to Problem Management, Continual Service Improvement, service transition or operational readiness. Relevant Microsoft technical certifications or equivalent practical experience. Key Personal Attributes ...

through investigation, resolution, fulfilment or escalation. Strong understanding of ITIL-based Incident, Request, Knowledge, Problem and Change Management. Experience using ServiceNow or an equivalent ITSM platform. Strong technical troubleshooting capability across areas such as Windows, Microsoft 365, Outlook, Teams, Active Directory, Entra ID, authentication, MFA, endpoints and business applications. Ability … equivalent service and information security standards. Experience mentoring colleagues or providing technical leadership within a Service Desk. Experience using ServiceNow ITSM, Knowledge, reporting and operational dashboards. Experience contributing to Problem Management, Continual Service Improvement, service transition or operational readiness. Relevant Microsoft technical certifications or equivalent practical experience. Key Personal Attributes ...

ensuring invoices are accurate, timely and compliant with contractual terms and agreed approval processes. Extract, validate and reconcile fixed and variable charge data from ITSM platforms, asset management systems, monitoring tools and other operational data sources. Maintain billing models, calculation methodologies and supporting evidence, ensuring charges are traceable to contractual … resolve queries with clear supporting evidence. Maintain the billing calendar, coordinate data submissions and approvals, and proactively manage dependencies to meet invoice deadlines. ITSM Data Analysis & Reporting Extract, transform and analyse data from enterprise ITSM platforms and operational systems to produce accurate service performance reports, dashboards and management information. Report ...

service delivery. The role requires experience in service delivery/support with focus on IT asset, configuration, and service level management, plus knowledge of ITSM practices and ITIL principles. #J-18808-Ljbffr ...

leading 24/7 IT Operations, NOC or Command Centre environments Strong Major Incident Management experience ITIL 4 knowledge Experience with ServiceNow or similar ITSM platforms Strong supplier and stakeholder management skills Experience with monitoring/observability tools Confidence making high-pressure operational decisions Leeds – on-site 24/ ...

The Financial Ombudsman Service in London is seeking a Configuration and Catalogue Analyst to maintain the CMDB and Service Catalogue, working in a hybrid setup with four in-office days per fortnight. The role supports ...

passionate about delivering exceptional customer service and resolving technical issues efficiently. Key Responsibilities Provide first-line technical support to users via phone, email, and ITSM tools. Log, triage, investigate, and resolve incidents and service requests. Escalate complex issues to relevant support teams where required. Maintain accurate ticket records and ensure … Clearance (active and transferable). Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workloads and manage multiple tasks effectively. Strong written and verbal communication skills. High attention to detail and organisational skills. Ability to work ...

Zenzero is seeking a Service Delivery and IT Service Management professional to oversee day-to-day service operations for our customers in the UK. You will ensure SLA adherence, collaborate with the Service Desk and delivery teams, and drive continual service improvement across client engagements. You will manage major ITIL ...

IT service solutions, ensure they are scalable and secure, and align with ITIL and governance. Collaboration with stakeholders will cover requirements, integration with ITSM processes, and producing operational documentation. #J-18808-Ljbffr ...

Software Asset Management Lead/IT Asset Manager An excellent opportunity to join a busy IT Service Management practice, helping to strengthen software and IT asset governance, compliance, optimisation and value in a complex technology environment. If youve also worked in the following roles, wed also like to hear from ...

CDW is seeking a Service Delivery Manager to oversee commercial, contractual, and operational governance across managed services for assigned customers. You will drive service performance, governance artefacts, and continuous improvement to deliver high-quality customer ...

multiple tasks and projects simultaneously. Qualifications Bachelor’s degree in IT, Computer Science, or a related field. ITIL Certification: Understanding of IT Service Management (ITSM) practices. Microsoft Security Operations Analyst (SC-200). CompTIA Security+ or equivalent. Skills Passion for solving problems through technology Problem‐solving and critical thinking. Focus … ability to think laterally about customer and user experience Technical proficiency in IT support Tools and systems (Incl. ITSM) Leadership and team management Fully fluent in English (spoken and written), professional demeanour and personal/business integrity. Step into a pivotal leadership role with Conosco’s SysOps team, where your ...

Help Desk, or customer support environment. Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workload and manage multiple tasks. Good written and verbal communication skills. Strong attention to detail and organisational skills. Ability to work ...