451 to 475 of 970 ITSM Jobs in the UK

Help Desk, or customer support environment. Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workload and manage multiple tasks. Good written and verbal communication skills. Strong attention to detail and organisational skills. Ability to work ...

Atlas Technica in London, United Kingdom – remote is seeking a Service Management Analyst to join the Service Management team. This proactive, client-facing role improves service performance, drives accountability, and coordinates cross-functional resolution of ...

ITSM Operations Lead Location Corby, ENG, GB, NN17 5JF Brand: RS Group Function: Digital & Technology Work Location: Virtual Location This is a remote role, offering the flexibility to work virtually from anywhere within the UK. Contract Type Permanent The Opportunity We're looking for an established ITSM Operations lead … escalation point for service issues, ensuring ownership and resolution of aged or complex tickets. Support the onboarding of new services into the ITSM environment and maintain operational readiness. Participate in governance reviews and contribute to service reporting and performance management. Provide out-of-hours Major Incident support when required ...

environment, for everyone.Your skills and experienceProven experience in Service Catalogue Management, Service Management, or a related ITSM function.Strong understanding of ITIL principles and IT Service Management best practices, with an ITIL qualification desirable.Experience managing and maintaining Service Catalogue and Request Catalogue services within ServiceNow or similar ITSM platforms.Demonstrable experience ...

Jira ITSM Solution Architect (Contract) Contract: Initial 3 Months (likely extension) Location: Remote (UK) Engagement: Inside IR35 Start: ASAP Pay Rate: Market Rates/DoE IR35 Determiniation: Inside IR35 - via Umbrella Jira ITSM Solution Architect (Contract) Role Overview CPS Group UK are delighted to be supporting a major organisation that … implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate and optimise the existing solution while supporting the completion of the programme. This is not a greenfield architecture role. Instead ...

Jira ITSM Solution Architect (Contract) Contract: Initial 3 Months (likely extension) Location: Remote (UK) Engagement: Inside IR35 Start: ASAP Pay Rate: Market Rates/DoE IR35 Determiniation: Inside IR35 - via Umbrella Jira ITSM Solution Architect (Contract) Role Overview CPS Group UK are delighted to be supporting a major organisation that … implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate and optimise the existing solution while supporting the completion of the programme. This is not a greenfield architecture role. Instead ...

week Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst to join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure … sensitivity identification and redaction. Responsibilities Your main responsibilities will be to... Manage Incidents and Problem tickets. Contribute to the development and maturity of IT service management (ITIL) processes. Receive, log, and maintain Change Requests (RFCs) for SVGC IT and third-party suppliers, supporting change evaluation under the direction ...

analysis with suppliers and internal teams, manage problem records, and deliver permanent fixes to reduce incidents and improve service stability. The role requires strong ITSM/ITIL knowledge, stakeholder management, and the ability to analyse trends to drive continual improvement. #J-18808-Ljbffr ...

will provide approachable and effective technical support to staff and students. Your responsibilities will include: Managing and updating support tickets through the Halo ITSM service desk. Diagnosing and resolving hardware, software, account and connectivity issues. Escalating unresolved or more complex problems to the IT Services Delivery Manager. Producing clear technical ...

matrix delivery organisation, coordinating with client IT teams and partner suppliers to ensure contractual and financial targets are met. The role requires IT Service Management expertise, ITIL Foundation certification, and strong stakeholder management. #J-18808-Ljbffr ...

week on-site at the location. Candidates should have experience in service/help desk, strong customer service and troubleshooting skills, and familiarity with ITSM tools. #J-18808-Ljbffr ...

Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are strengthening our IT service management capability to support a modern digital organisation. This includes improving service performance, enhancing user experience, and integrating IT and estates support to create seamless services across ...

coordination when issues, risks or dependencies span multiple teams, suppliers or regions. The following skills/experience are essential: Strong experience in IT Service Management within a multi-supplier environment. Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management. Experience leading ...

coordination when issues, risks or dependencies span multiple teams, suppliers or regions. The following skills/experience are essential: Strong experience in IT Service Management within a multi-supplier environment. Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management. Experience leading ...

more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning ...

Work with stakeholders to gather requirements, support UAT and implement ServiceNow solutions. Service Manager (ServiceNow) Attributes/Skills: * Strong ServiceNow experience, ideally including HRSD, ITSM and Enterprise Service Management (ESM). * Experience with workflow automation, process improvement and digital transformation. * Knowledge of NowAssist, Virtual Agent or Integration Hub is advantageous. ...

applications Competent working under pressure with a degree of autonomy Strong problem ownership, diagnosis and timely resolution Willing to work a 24x7 shift rota ITSM tooling and ITIL process knowledge Previous delivery within a secure or Defence environmentExperience contributing knowledge articles and known error documentation Experience supporting customer implementation projects ...

software, and network connectivity. 2. Providehigh-quality support to external stakeholders as needed, maintainingprofessionalism and technical accuracy. 3. Establish,monitor, and continuously improve IT service management processes. 1. LeadIT projects from conception through implementation, ensuring timely andcost-effective delivery. 2. Developproject plans, set timelines, and assign responsibilities within the team. ...

Project Global Limited is seeking a Jira Specialist to join our client’s team in Kent, UK. The role is hybrid, with remote work within the UK and 1-2 days per week in the ...

privately owned British software company, founded in Suffolk and now working with over 5,000 organisations across more than 100 countries. We develop ITSM, PSA and CRM Software, helping businesses around the world manage their services, customers and operations. We do things differently, particularly when it comes to our people. ...

matching how the team works together. About the Client Our client delivers enterprise SaaS platforms for large organisations, implementing, configuring and extending leading IT service management and AIOps products for their customers. The business is growing quickly and is investing in its own talent, bringing successive graduate cohorts through ...

will work with technical teams to enhance service information and support audits, reporting, and service improvement. You will contribute to the maturity of ITSM processes, support self-service improvements, and collaborate with stakeholders to ensure accurate configuration data and #J-18808-Ljbffr ...

IT Support/ISM Technician/Desktop Support, strong hardware diagnostics, knowledge of Windows OS and Active Directory, basic networking, and experience with ITSM tools such as ServiceNow, with on-site and remote assistance across the organization. #J-18808-Ljbffr ...

environments. Design & Integration: Produce High-Level Designs (HLDs), Low-Level Designs (LLDs), and security architecture documents while integrating CyberArk with Active Directory, SIEM, and ITSM tools. Policy & Security Governance: Define privileged access policies, credential management, session monitoring, and conduct security gap analyses aligned to industry standards (NIST/ ...

understanding of SIAM principles and multi-supplier service delivery models. Ability to analyse service availability data and drive continual improvement initiatives. Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management. Experience managing service risks, resilience requirements, and critical service dependencies. ...