576 to 600 of 965 ITSM Jobs in the UK

adjacent digital workplace technologies Strong understanding of enterprise IT environments, including endpoints, applications, networks, and hybrid/cloud architectures Familiarity with observability platforms, ITSM, endpoint management, or performance monitoring solutions Ability to quickly learn and adopt a broad enterprise platform beyond your core specialisation Strong consultative mindset with the ability ...

AlertManager, and operational best practices. Develop operational dashboards and service health views for infrastructure, platform, and application services. Support integration of observability events with ITSM and incident-management platforms. Define SLIs, SLOs, alert thresholds, and operational KPIs. Continuously improve platform observability, incident detection, and root-cause analysis capabilities. Reliability & Automation ...

degree in engineering or graduation from a reputed organization Experience in software development, with experience in ServiceNow platform implementation. ServiceNow Certifications – CSA, CAD, CIS – ITSM Ability to write high quality JavaScript and Angular code; deep knowledge of AngularJS practices and commonly used modules. This includes creating self-contained, reusable ...

Connect Legal Partners is seeking a ServiceNow Developer to join the IT team and develop the firm's ServiceNow platform across ITSM, ITOM, HRSD and CMDB. You will build automations, custom apps and integrations to support lawyers and clients. The role requires hands-on ServiceNow development, JavaScript, Glide API, HTML ...

whole network. The role You will join the IT team and develop the firm's ServiceNow platform. Configure and improve modules such as ITSM, ITOM, HRSD and CMDB Build automations, custom apps and workflows Build integrations with other systems Help keep the platform stable and well governed What you will ...

adoption in ServiceNow projectsSupport knowledge management and related internal initiativesRequirements12+ years of experience delivering complex ServiceNow projects across multiple modules such as ITSM, ITOM, HRSD, and CSMDeep knowledge of ServiceNow architecture, integrations, and development best practicesProven leadership skills with experience in mentoring and influencing teamsStrong analytical and problem-solving skillsServiceNow ...

DHCP and IPAM), from design through to live service. Integrate DDI with the wider estate: cloud and virtualisation platforms, network and security tooling, CMDBs, ITSM, and identity and directory services such as Active Directory. Design and deploy resilient DNS and DHCP architectures, including HA pairs, grid and appliance deployments, views ...

ServiceNow solutions for enterprise clients. You will translate complex requirements into architectural blueprints and lead governance, performance tuning, and security efforts across IRM, SecOps, ITSM, ITOM, and CSM modules. Architect and oversee integrations via REST, SOAP, JDBC, and MID Server, guiding agile teams and ensuring high-quality deployments while staying ...

automations and API integrations. Build enrichment, investigation, containment and remediation workflows. Troubleshoot playbook, connector and integration issues. Integrate Splunk SOAR with security, cloud and ITSM platforms. Improve automation coverage, reduce analyst effort and lower MTTR. Maintain documentation, code repositories and engineering standards. Act as the Splunk SOAR SME for customers ...

remote role, offering the flexibility to work virtually from anywhere within the UK. Contract Type : Permanent The Opportunity We’re looking for an established ITSM Operations lead to support and coordinate the delivery of ITIL-aligned service operations across the organisation, ensuring consistent, high-quality support for business-critical systems. … escalation point for service issues, ensuring ownership and resolution of aged or complex tickets. Support the onboarding of new services into the ITSM environment and maintain operational readiness. Participate in governance reviews and contribute to service reporting and performance management. Provide out-of-hours Major Incident support when required ...

Provide support across multiple office locations when required. Examples of Key Activities Responding to and resolving user incidents and service requests through the IT service management platform. Setting up, maintaining, and troubleshooting end-user hardware, software, and workplace technology. Supporting meeting rooms, video conferencing facilities, and audio-visual systems … support within a service desk, service operations, or end-user support environment. ITIL Foundation (v3 or v4) certification, or a good understanding of IT service management principles. Proficiency working with Windows 11, Active Directory, Microsoft 365 and cloud services. Experience supporting laptops, desktops, mobile devices, printers, audio-visual equipment ...

ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking an enthusiastic … will work closely with the IT Service Desk, and cross functional business teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ServiceNow Platform administration, management, and support including deployments. Creating and/or maintaining Service Catalog items, some ...

management system, planning, consolidation, product information, HR and facilities management systems, and the data platform. The role will establish a robust IT Service Management (ITSM) framework, strengthen governance and service accountability, and centralise fragmented or “shadow IT” processes across the business. This position requires an experienced, hands‐on Manager … enterprise picture, and runs major‐incident governance across all of them. Main Responsibilities Service Management & Transformation Design, implement, and embed a full ITIL‐based ITSM framework (incident, problem, change, request, knowledge, CMDB, etc.) within 6 months. Define and publish the enterprise service catalogue, SLAs, OLAs, and KPIs aligned with business ...

solutions to address them at scale. • Championing a shift-left approach that allows colleagues to self-serve safely without compromising security. • Evaluating and implementing ITSM platforms, workflow tools and AI-assisted support capabilities. • Documenting operational processes and maintaining an accessible technical knowledge base. • Managing relationships with technology suppliers and service … Leavers processes and the associated access-management controls. • Demonstrable experience developing automation or scripting solutions that reduce manual Service Desk activity. • Strong knowledge of ITSM principles and experience using Jira Service Management or an equivalent platform. • Experience defining service standards and reporting against relevant KPIs and KRIs. • Strong analytical, problem ...

Rate: £450 - £475 per day (Inside IR35 - via Umbrella) Location: Remote, UK Start: ASAP (within 4 weeks) Duration: 6+ Months Specialism(s): ServiceNow, ITSM, CSA, CAD, JavaScript, REST APIs, SOAP APIs, JSON, XML, Service Catalog, Workflow Automation, Flow Designer, Business Rules, Incident Management, Change Management, Problem Management, Asset Management, CMDB … Service Catalog items, forms, portals, and user interfaces. * Develop automated business processes using workflows, scripting, APIs, and ServiceNow best practices. * Configure, customise, and enhance ITSM modules, including Incident, Problem, Change, and Asset Management. * Integrate ServiceNow with third-party applications and enterprise systems. * Develop and maintain CMDB integrations, ensuring data quality ...

exposure, continuous learning, and the chance to shape how ITSM capabilities drive value across the enterprise.Let me tell you about the roleAs an IT Service Management Specialist, you will be part of a high-performing global team dedicated to delivering the Technology Support service portfolio, including defining and documenting service … business.Support continual improvement by designing and helping implement improvement opportunities across all operational support practicesParticipate in Technology projects as required to ensure IT Service Management is represented.What you will need to be successful (experience and qualifications)QualificationsProven experience in ServiceNow CSDM and ITSMUnderstanding of ITIL Practices with a Foundation certification ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you've also worked in the following roles, we'd also like to hear ...

design, implement and safeguard technology processes powering our operations across corporate, event, and broadcast environments. Reporting to the CTO, you will lead IT service management, change control, problem resolution, service desk and cybersecurity. The role requires senior leadership, ITIL expertise, GDPR/compliance knowledge, and the ability to balance security ...

suppliers Lead service reviews, operational meetings, and customer updates as required Required Skills & Experience Essential ITIL v3 Foundation (minimum) Experience working in a structured ITSM environment Experience operating key ITIL processes (Incident, Problem, Change, Release and Deployment, Asset and Configuration Management) Working knowledge of Remedy ITSM tool Experience using other … ITSM tools (eg JIRA, Confluence) Data analysis and dashboard/report creation Strong communication and documentation skills Desirable ITIL 4 Foundation Knowledge of Defence Digital, JSP guidelines, and secure environments Experience of Major Incident coordination Experience of implementing process development and maturation to support a complex and evolving service. Behaviours ...

executive leadership teams where required Supporting meeting rooms, video conferencing systems, digital displays and collaboration technologies Managing incidents and service requests through our IT Service Management platform (Ivanti) Troubleshooting and resolving issues relating to laptops, monitors, docking stations, printers, mobile devices and meeting room equipment Supporting Microsoft 365 applications … Experience deploying and supporting laptops and mobile devices using Intune Experience supporting meeting room and collaboration technologies Experience working with an IT Service Management (ITSM) platform Excellent verbal and written communication skills The ability to manage multiple priorities and work effectively under pressure A proactive, professional and customer‐focused approach ...

executive leadership teams where required* Supporting meeting rooms, video conferencing systems, digital displays and collaboration technologies* Managing incidents and service requests through our IT Service Management platform (Ivanti)* Troubleshooting and resolving issues relating to laptops, monitors, docking stations, printers, mobile devices and meeting room equipment* Supporting Microsoft 365 applications … Experience deploying and supporting laptops and mobile devices using Intune* Experience supporting meeting room and collaboration technologies* Experience working with an IT Service Management (ITSM) platform* Excellent verbal and written communication skills* The ability to manage multiple priorities and work effectively under pressure* A proactive, professional and customer-focused approach ...

years' experience in IT support or service desk management. Proven experience leading and developing technical support teams. Strong knowledge of IT Service Management (ITSM) platforms, ideally ConnectWise . Experience with Microsoft 365 administration and modern workplace technologies. A solid understanding of service management frameworks, including ITIL. Excellent communication, stakeholder management ...

Major Incidents, managing escalations, and driving effective cross-functional collaboration to minimise business impact and restore services quickly. Good knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, Service Level, and Supplier Management, supported by a strong understanding of ITIL frameworks and best practice. Experience analysing incident trends ...

Element Six (E6) is seeking an IM ServiceManager to improve IT services governance, maturity and delivery across global operations. This role collaborates with service providers, technical teams and business stakeholders to drive performance, compliance and ...

associated IT equipment and software across the Trust, ensuring services are delivered effectively and in line with agreed standards. Adhere to IT Service Management (ITSM) and ITIL best practices, ensuring all incidents, requests, problems, and changes are managed in accordance with Trust policies, procedures, and service level agreements. Deliver … service experience Experience of working within Service Level Agreements Experience of Troubleshooting Hardware, Software and network related technical issues Experience of working with an ITSM Tool Skills Essential Self-motivated, enthusiastic, organised with excellent attention to detail Good communication skills. Specifically able to communicate technical information in simple language ...