551 to 575 of 958 ITSM Jobs in the UK

N Consulting Limited is seeking a Senior ServiceNow Business Analyst based in Glasgow, UK. The ideal candidate will have extensive experience in gathering business requirements and translating them into effective ServiceNow solutions while collaborating closely ...

clear picture of how DNS, CDN, origin, and application layers interact under production load* **Delivering change in a controlled environment** – experience working through formal ITSM/change-control processes such as ServiceNow, in regulated or high-availability settings# **Nice to have*** Akamai certification in Web Performance, Cloud Security, or Media ...

will ensure effective incident resolution and the creation, maintenance and sharing of accurate knowledge articles with suppliers and internal teams. The role requires strong ITSM/ITIL knowledge, SIAM governance experience, data analysis, and excellent stakeholder communication to improve service stability and user experience. #J-18808-Ljbffr ...

both user-focused and infrastructure-focused issues. Ensure incidents and service requests are progressed within agreed SLAs and operational targets. Follow ITIL processes and ITSM guidance, maintaining alignment with global IT standards. Act as a technical escalation point and expedite issues to specialist teams where required. Maintain clear and professional … common connectivity issues. Good understanding of networking concepts including TCP/IP, DNS, DHCP, LAN, Wi‐Fi and VPN. Experience using an IT Service Management or ticketing platform, ideally ServiceNow. Understanding of ITIL principles and IT Service Management processes. Strong troubleshooting, customer service and communication skills. Ability to prioritise workload ...

Milan IT Operations Center. This leader will drive Managed Services Delivery across our EMEA & LATAM Operations ensuring the team is operating consistently within ITSM/ITIL standards delivering secure managed services. This leader is responsible for the Customer Experience and Gross Margin across the overall operations ...

provision of project services, professional service. Placing resources, shaping requirements and working with various customer stakeholders. Experience of project portfolio management and ITSM processes. Some knowledge of ServiceNow desirable. Stakeholder management and governance responsibilities along with pipeline and capacity planning across multiple teams working with Suppliers. Engaging direct with business ...

operations teams • Strong written and organizational skills • Must have expert-level proficiency working with Smartsheet Hands-on, expert-level proficiency with: • ServiceNow or comparable ITSM platforms • Executive-level status reporting and documentation Desirable project experience: • Supporting enterprise IT migrations or transformation programs • Coordinating across engineering, vendors, and business stakeholders • Managing ...

design, routing and switching, and capacity planning Clear communication, including reporting progress to senior leadership Cross-functional partnership without direct line management Experience with ITSM, ticketing or network monitoring and observability platforms (desirable) Experience with GPU/AI infrastructure (desirable) Polish and/or Japanese language skills (desirable) Qualifications CCNP ...

provision of project services, professional service. Placing resources, shaping requirements and working with various customer stakeholders. Experience of project portfolio management and ITSM processes. Some knowledge of ServiceNow desirable. Stakeholder management and governance responsibilities along with pipeline and capacity planning across multiple teams working with Suppliers. Engaging direct with business ...

proactive customer mindset, using evidence to make decisions and helping others navigate competing priorities. demonstrable experience leading an enterprise application support or IT service management function, including internal teams and third-party partners expert applied knowledge of application management and governance, including audit, risk, resilience and continuity a practical understanding ...

wider ambitions. Main duties and responsibilities Lead the design, implementation and continuous improvement of risk, resilience and assurance processes across IT Services, applying IT service management good practice (e.g. ITIL) so that governance, risk and resilience disciplines are embedded in how IT Services designs, delivers and operates its services Provide ...

Governance & Defender suite/XDR. Experience managing and maintaining the smooth running of the Security tooling services and implementing changes in line with IT Service Management processes. Providing technical leadership to a small team of security engineers, combining your SME knowledge and technical experience with research where required to provide ...

Governance & Defender suite/XDR. Experience managing and maintaining the smooth running of the Security tooling services and implementing changes in line with IT Service Management processes. Providing technical leadership to a small team of security engineers, combining your SME knowledge and technical experience with research where required to provide ...

software or application support teams. Evidence of the ability to shape and improve a support operating mode l Strong practical understanding of IT service management, including incident, major-incident and problem-management disciplines. Experience leading complex incidents and senior customer escalations in business-critical software environments. Strong cross-functional leadership. ...

software or application support teams. Evidence of the ability to shape and improve a support operating mode l Strong practical understanding of IT service management, including incident, major-incident and problem-management disciplines. Experience leading complex incidents and senior customer escalations in business-critical software environments. Strong cross-functional leadership. ...

software or application support teams. Evidence of the ability to shape and improve a support operating mode l Strong practical understanding of IT service management, including incident, major-incident and problem-management disciplines. Experience leading complex incidents and senior customer escalations in business-critical software environments. Strong cross-functional leadership. ...

partner organisations, ensuring that issues are resolved at first point of contact wherever possible. The role supports the smooth and timely delivery of IT service management support in line with agreed key performance indicators and service level agreements. The post holder will provide professional telephone and remote support, triage ...

Provider configuration related to EPM. Ability to investigate production issues, identify root causes and provide timely resolution. Experience working within an application support/ITSM environment, managing incidents, service requests and change requests. Good analytical, troubleshooting and communication skills. Key Responsibilities Provide day-to-day functional and technical support ...

switching environments. Exposure to containerised workloads and modern platform engineering practices. Knowledge of database technologies and data modelling. Experience integrating automation solutions with ITSM, source control and observability platforms. #J-18808-Ljbffr ...

Essential Criteria: Proven experience leading large-scale digital and operational transformations in complex, multi-stakeholder organisations. Expertise in technology strategy development, cyber security, IT service management, and modern digital architecture. Demonstrated ability to build strong data governance, reporting, and insight capabilities. Experience designing multi-geography operational frameworks, policies, and risk ...

/Solution Manager environments. knowledge of SAP HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio SAP Software Update Manager (SUM) and System Refreshes. ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion) The Benefits: Hourly rate of £45ph Flexible working Training and Development Does this sound like your ...

/Solution Manager environments. knowledge of SAP HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio SAP Software Update Manager (SUM) and System Refreshes. ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion) The Benefits: Hourly rate of £45ph Flexible working Training and Development Does this sound like your ...

/Solution Manager environments. knowledge of SAP HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio SAP Software Update Manager (SUM) and System Refreshes. ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion) The Benefits: Hourly rate of £45ph Flexible working Training and Development Does this sound like your ...

/Solution Manager environments. knowledge of SAP HANA 2.0 administration via ST04, HANA Cockpit & HANA Studio SAP Software Update Manager (SUM) and System Refreshes. ITSM tools (e.g., ServiceNow, SAP Solution Manager/ChaRM, OneVersion) The Benefits: Hourly rate of £45ph Flexible working Training and Development Does this sound like your ...

adjacent digital workplace technologies Strong understanding of enterprise IT environments, including endpoints, applications, networks, and hybrid/cloud architectures Familiarity with observability platforms, ITSM, endpoint management, or performance monitoring solutions Ability to quickly learn and adopt a broad enterprise platform beyond your core specialisation Strong consultative mindset with the ability ...