651 to 675 of 968 ITSM Jobs in the UK

translate needs into clear, actionable specifications for delivery. Key duties include gathering requirements, preparing user stories, supporting UAT, and ensuring solutions align with ITSM/ITOM/CSM modules within an Agile/hybrid environment. #J-18808-Ljbffr ...

Technopride Ltd in London seeks an experienced ServiceNow Architect to lead design and implementation of enterprise ServiceNow platforms. You will drive architecture across ITSM, ITOM, HRSD, and other modules, guiding best practices, governance, and integrations with third-party systems. The candidate will lead cross-functional teams, mentor delivery staff ...

Atos is seeking a Senior Technical Consultant to lead and deliver ServiceNow-based ITSM solutions. You will translate business and technical requirements into design, mentor junior staff, and collaborate with Pre-Sales and Delivery teams for client engagements. This hybrid role involves UK travel and security-clearance readiness, contributing ...

defect resolution, and work with stakeholders to drive root-cause analysis and post-mortems. The role requires ITIL knowledge, SQL understanding, and experience with ITSM tools in Agile environments. The successful candidate will participate in a 24/7 on-call rota, contribute to knowledge bases, and help maintain platform ...

join their technology team and play a key role in developing and enhancing the ServiceNow platform. Key Responsibilities Develop and configure ServiceNow across ITSM, ITOM, HRSD and CMDB. Build workflows, automations, applications and integrations. Work with JavaScript, Glide API, Flow Designer, IntegrationHub and REST APIs. Support platform upgrades, migrations, testing ...

designed as onsite with an expectation that you will primarily work from an HPE office in London. You will lead cross-functional teams, ensure ITSM/ITIL compliant operations, drive profitability, maintain customer experience, and build executive relationships #J-18808-Ljbffr ...

International Inc. seeks a seasoned Business Analyst to bridge business stakeholders and the ServiceNow platform team, translating process needs into well-defined requirements across ITSM/ITOM/ITAM and related workflows. The role involves eliciting requirements, mapping processes, backlog grooming with developers, configuring low-complexity items, driving ...

building or deploying LLM, GenAI systems in production Knowledge of AI agents, RAG, MCP or prompt engineering Experience integrating enterprise applications such as HRIS, ITSM or ERP platforms Experience with authentication and enterprise integrations Experience working with distributed teams or multi-tenant SaaS products Startup, founder or founding-engineer experience ...

teams and suppliers, driving strong service performance, governance and continuous improvement. What you'll be doing Lead daily and weekly operational governance across IT service management activities. Coordinate Service Desk, End User Compute, regional teams and third-party suppliers to ensure effective end-to-end service delivery. Monitor service health … looking for Proven experience managing Service Operations within a large-scale, complex or multi-supplier environment. Strong understanding of ITIL 4 and IT service management best practice. Experience managing or overseeing Service Desk and End User Compute services. Strong ServiceNow governance, product ownership or managed service experience. Experience managing escalations ...

hardware, software, systems, and network-related issues Diagnosing and resolving technical problems efficiently and professionally Managing incidents and service requests through the IT Service Management platform Ensuring tickets are accurately recorded, updated, and resolved within agreed service levels Escalating complex issues to specialist teams when required Supporting user access … fast-paced environment Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline ITIL certification or experience working within IT Service Management frameworks Experience supporting identity and access management processes Ready to Make an Impact? Apply today and help us deliver exceptional technology services that keep South ...

escalation point for complex delivery issues, balancing competing priorities, dependencies and risks while maintaining stakeholder confidence. Drive a mature, service-led approach to IT Service Management, embedding consistent ITIL-aligned incident, problem and change practices, alongside relevant SDI principles and industry best practice. Own the Digital Customer Experience strategy, roadmap … application in due course. Person specification Qualifications Masters level qualification, or equivalent demonstratable experience relevant to the post. Highly developed specialist knowledge of IT Service Management methodologies, frameworks and approaches (e.g. ITIL, SDI), underpinned by theory and applied experience to Master's level or equivalent. Degree level qualification or equivalent ...

ITSM Consultant – Halo Chance for an ITSM consultant to join a rapidly expanding, internationally acclaimed IT service management provider at the forefront of AI innovation in the space. ITSM is at the heart of this business, offering the chance to work with household-name, CV-enhancing clients on high-profile … documentation, process maps, configuration specifications and delivery plans Proven experience implementing, configuring or supporting HaloITSM in client or enterprise environments Strong understanding of IT Service Management processes and ITIL principles Experience gathering requirements and translating them into effective technical and process solutions Practical knowledge of workflows, service catalogues, SLAs, automation ...

About the Role Our world-leading Time & Frequency departmentis seeking a Service Operations Analyst withprovenexpertisein IT service management (ITSM). This is an exceptionalopportunity to join theglobalauthority in precision timing at a defining moment for UKdigitalinfrastructure. Backed by a government investment of £180 millionin the National Timing Centre (NTC) programme … availability and resilience. Drive compliance with operational, security and cyber requirements across service operations activities. Contribute to the development, implementation and continuous improvement of ITSM and ITIL-aligned operational processes . About You To be successful in this role, you will have the following skills, experience, and qualifications: Essential: Experience ...

from our London hub. You will ensure operational readiness, robust service wrappers, and strong governance across projects and suppliers. The role requires expertise in ITSM, incident/problem/change management, and release readiness, with the ability to align suppliers and internal teams to common standards. #J-18808-Ljbffr ...

Software Asset Management Lead/IT Asset Manager An excellent opportunity to join a busy IT Service Management practice, helping to strengthen software and IT asset governance, compliance, optimisation and value in a complex technology environment. If you've also worked in the following roles, we'd also like ...

Manager to shape customer-focused IT services in a modern digital environment. You will lead a cross-functional team of Business Partners, aligning IT Service Management with business priorities and investment decisions. The role focuses on improving service quality, customer experience and value delivery across the organisation, with a hybrid ...

Cyber Security Director to design, implement and safeguard technology processes across corporate, event, and broadcast environments. Reporting to the CTO, you will lead IT service management, change control, incident handling and governance in a high‐speed motorsport setting. You will drive cybersecurity resilience, manage the service desk, and align security ...

Logicor is seeking a Service Delivery Manager to own the ITSM framework for its Business Technology portfolio across Europe. The role focuses on end-user computing, network and cloud infrastructure, cybersecurity operations, and core enterprise applications, including ERP and HR systems. You will drive governance, define measurable service standards ...

stakeholders and executive leadership teams where requiredSupporting meeting rooms, video conferencing systems, digital displays and collaboration technologiesManaging incidents and service requests through our IT Service Management platform (Ivanti)Troubleshooting and resolving issues relating to laptops, monitors, docking stations, printers, mobile devices and meeting room equipmentSupporting Microsoft 365 applications and Windows … administration experienceExperience deploying and supporting laptops and mobile devices using IntuneExperience supporting meeting room and collaboration technologiesExperience working with an IT Service Management (ITSM) platformExcellent verbal and written communication skillsThe ability to manage multiple priorities and work effectively under pressureA proactive, professional and customer-focused approachDesirable experience includes:Basic networking ...

management as a strategic asset Design of a Service Catalogue to enable IT to communicate effectively with the Business Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects Process design, workflow simulation, performance improvements and helping to define key roles and responsibilities as part … following skills: ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Proven experience in designing, implementing and managing SIAM Proven ITSM tooling implementation experience, such as ServiceNow, BMC Helix, or equivalent ITSM tools Proven experience in designing, implementing and managing a CMDB Supporting customers through Transformation journeys (i.e. ...

Essential: ITIL Foundation (v3/v4) certification. Experience in IT Service Delivery, Managed Services or an MSP environment. Strong understanding of IT Service Management (ITSM) principles. Experience managing customer relationships and service escalations. Strong communication, stakeholder management and reporting skills. Strong problem-solving skills with a focus on continuous improvement. ...

Required experience will include: Proven track record of supporting demanding and high-energy users in a corporate environment. Deep understanding of IT Service Management (ITSM) practices and experience using ServiceNow. Hands-on experience with Windows 10/11 operating systems, Active Directory, Citrix virtual desktops, and Microsoft 365. Experience supporting ...

maintaining operational excellence and a white-glove user experience. This operational role requires strong Service Desk leadership experience, practical knowledge of ITIL and IT Service Management, and the ability to develop people, processes and capabilities within a complex, fast-moving organisation. Working closely with the Head of IT Services … support function within a complex organisation. Proven success improving Service Desk performance, maturity, processes and customer experience. Strong practical knowledge of ITIL and IT Service Management, ideally supported by ITIL v4 certification. Experience across Incident, Request, Knowledge, Problem and Change Management. Strong understanding of SLAs, OLAs, KPIs, service reporting, escalation ...

timely delivery of agreed requirements. Identify risks, dependencies and gaps, communicating these effectively to stakeholders. Experience with ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM) or Service Catalog. Familiarity with ServiceNow workflows, forms, business rules, catalog items and platform capabilities. Experience working ...

Microsoft Dynamics 365 Finance & Operations/Supply Chain Management highly desirable. Experience administering ERP user access and security roles. Experience using IT Service Management (ITSM) tools to manage incidents, requests and changes, with HaloITSM experience considered an advantage. Experience working with third-party managed service or support partners, including escalation ...