701 to 725 of 971 ITSM Jobs in the UK

London locations, 12‐month fixed-term contract; hybrid working model likely. Ideal candidates bring hands-on M365/Entra expertise, strong security tooling and ITSM experience, plus a background in financial services. #J-18808-Ljbffr ...

printers, and other IT assets. Support IT infrastructure in an industrial setting, including lab systems andequipment. Maintain system application and IT infra information in ITSM tool. Perform testing and documentation to comply with Orion Pharma requirements. Document and track incidents, service requests, and resolutions in an ITSM tool ...

Tech Bar presence, Client Portal support line and visit s to our UK and Jersey offices . Service Operations & Incident Management Oversee the resolution ITSM activi ti es such as incidents, service requests, assignments , problems etc within agreed SLAs. Respond to escalations and complaints about IT Service, escalating to Head … analysis, and overseeing long-term fixes. Experience in creating and maintaining support documentation and knowledge bases. Familiarity with ITIL practices and experience with IT Service Management tool s such as Ivanti , Service Now , JIRA etc. Stakeholder Communication Excellent communication skills with the ability to translate technical issues into business language. ...

accountability, backed by SITA's wider global incident and engineering capability, including out of hours. Maintain a single, auditable view of incidents through the ITSM toolset, fully integrated with MAG's environment and the SLA framework. Process Governance & Service Reviews Own and govern the local incident management process, ensuring procedures … decisions at pace. Excellent relationship-building skills, with a track record of working closely and collaboratively with customers, airlines and delivery partners. Familiarity with ITSM toolsets (e.g. ServiceNow) and integrated service management. A collaborative, partnership-led approach to delivering service with customers, airlines and handlers. Essential Experience Demonstrable experience acting ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe? Nottinghamshire … levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting service improvement plans, operational reports and management documentation. ...

depth technical experience to troubleshoot incidents. To ensure all support requests and incidents via any inbound channel are properly understood and recorded on our ITSM system. To handle escalated tickets from 1st Line support team providing feedback when resolved to support the team's development. Track open tickets maintaining regular … resolved to support the teams development. To ensure all support requests and incidents via any inbound channel are properly understood and recorded on our ITSM system. Track open tickets maintaining regular contact with individual staff or departments informing them of progress and expected resolution times. Provide in-depth technical experience ...

ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact. IT Service Transition Manager – Global IT Service Management Site Introduction In 2021, pladis proudly opened the doors to our vibrant global hub, the MIU Campus. Located in the heart of Chiswick Park … coordinates cross-functional stakeholders, suppliers and Service Desk teams through transition and early-life support. Bring your experience. Essential Proven experience in IT Service Transition, ITSM or Service Delivery roles in a global organisation. Strong working knowledge of Incident, Problem, Change and Service Level Management. Experience defining and implementing service ...

senior stakeholders. Your Skills and Experience Proven experience within Problem Management, Service Management, or Service Integration environments. Strong understanding of ITIL and IT Service Management principles. Experience conducting and facilitating Root Cause Analysis investigations. Knowledge of Incident Management, Change Management, Service Level Management, and Supplier Management processes. Experience working within … reporting skills with the ability to identify trends and drive service improvements. Excellent communication and stakeholder management skills. Experience using ServiceNow or other ITSM platforms would be advantageous. SIAM (Service Integration and Management) experience would be highly desirable. Your Security Clearance To be successfully appointed to this role, it ...

with relevant security, governance, compliance, and business continuity requirements IT Service Delivery Manager Skills and Experience Required Proven experience in IT service delivery, IT service management, or a similar technology operations role Strong understanding of ITIL principles and service management processes Experience managing incidents, problems, changes, service levels, and continual … discussions, coordinate teams, and remain calm during major incidents or service disruption ITIL certification or equivalent service management experience is desirable Experience with IT service management tools and platforms is desirable Key Benefits of Working in Our IT Service Management Team Competitive salary and benefits package Supportive and inclusive working ...

ITSM Engineer - Freshservice 3 Month Contract | Hybrid | London, Leeds or Manchester |£400 p/d Outside IR35 I’m currently working with a leading UK media and entertainment organisation who are looking for an experienced ITSM Engineer to join their Group Technology function on an initial 3-month contract. … role sits within their Service Integration & Management (SIAM) team, supporting a complex technology environment and helping to continuously improve the organisation’s IT Service Management platform. You’ll be working closely with the ITSM Product Manager, taking ownership of the administration, optimisation and continuous improvement of a Freshservice ITSM/ ...

Skills, Knowledge & Expertise Demonstrated experience in application coding – making changes or bug fixing to an application code base Experience with common IT Service Management (ITSM) tooling such as ServiceNow, Zendesk, PagerDuty and/or Jira Service Desk Experience working with agile methodologies and agile ways of working Experience with incident ...

Lead Developer,you will shape the future of digital service delivery across Wiltshire Police by leading the design,governanceand continual evolution of our Halo ITSM platform. You will provide technical leadership for low-code service management solutions, automations,integrationsand AI-enabled capabilities that improve user experience, operationaleffectivenessand service performance. Working … service management platform. Experience leading the design of workflows, automations,integrationsand digital services that deliver measurable operational and business benefits. Strong knowledge of IT Service Management principles, service managementtoolingand modern digital delivery practices. Experienceestablishingtechnical standards, governancecontrolsand secure-by-design approaches within enterprise platforms. The ability to translate complex user, operational ...

Agentforce Service, Salesforce’s complete agentic service platform, is hiring an Account Executive to drive growth across Contact Centre, ITSM, and HR Service. The role centers on Agentforce Voice, Digital Engagement, and Service applications. You will develop strategic account plans, engage customers across multiple channels, and collaborate with internal teams ...

Service team, driving growth for one of Salesforce's fastest-growing products. You will lead quota-carrying direct sales to customers using Contact Centre, ITSM, HR service software, and develop robust account plans to expand ACV through upsell and cross-sell opportunities. You will engage in discovery to understand client ...

aerospace client. The role focuses on incident response, tool health, and triaging requests, with on-call coverage as needed. You will handle ITSM incidents, maintain security tooling (SIEM, IDPS, GVM, malware protection), and learn to tune policies while delivering reliable security operations in a dynamic environment. #J-18808-Ljbffr ...

Business Development Representative - IT Services Location: Reading, Berkshire - Office-based Type: Permanent, Full-time Salary: £26,000-£32,000 basic - Double OTE - Uncapped earning potential Start Date: ASAP The Opportunity An exciting opportunity has arisen ...

record of selling to Fortune 1000 or other large enterprise accounts. Experience selling to IT, security, operations, compliance or business continuity leaders. Experience selling ITSM or IT Operations software. Strong experience with SaaS and cloud-native solutions. Experience selling integration-heavy or automation platforms. Familiarity with DevOps, SRE, monitoring ...

flexible approach to consistently meet targets. - Domain knowledge : Expertise in solution selling, with the ability to understand customer needs and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that drive productivity, engagement, and ROI. - Strong collaborator : Growth-oriented, with a customer-first mindset and the ability to build strong ...

endpoint management, security compliance, vulnerability remediation, and automation. The role requires deep expertise in Tanium modules, scripting, endpoint management, and integration with enterprise ITSM and security tools click apply for full job details ...

strengthen Entra ID readiness for scale. The role requires strong Entra ID skills, experience with tenant migrations, RBAC implementation, and collaboration with HR and ITSM systems. #J-18808-Ljbffr ...

days, working within the IT team as a SharePoint SME to support and improve critical SharePoint solutions. You will handle administration, resolve incidents, support ITSM and project tools on SharePoint, and collaborate with stakeholders to deliver efficient SharePoint services and process improvements. #J-18808-Ljbffr ...

premise infrastructure. You will work with third-party teams to ensure frontline service quality and contribute to DS projects onsite. The role requires strong ITSM governance knowledge, experience with AV and on-site facilities, and the ability to coordinate resources across multiple locations within the hub. #J-18808-Ljbffr ...

vendors, and internal teams. Strong documentation and communication are essential. Candidates should have hands-on experience with HPE, Dell, Cisco UCS, Lenovo hardware and ITSM #J-18808-Ljbffr ...

within the Digital Engineer platform, using AI-assisted coding, workflow orchestration, and platform-native components. You will build agents, configure workflows, and integrate with ITSM and APIs while collaborating with architects to deliver reusable components. 3–8 years in software development or automation engineering is expected. #J-18808-Ljbffr ...

Kubernetes and GPU/AI hosting. You will set standards, define change control, and lead the new Network Engineering team, partnering with Engineering and ITSM, with global coordination across EMEA and APAC. This technical leadership role requires 7+ years in network engineering, data centre design, and proven staff development. #J ...