726 to 750 of 972 ITSM Jobs in the UK

Kubernetes and GPU/AI hosting. You will set standards, define change control, and lead the new Network Engineering team, partnering with Engineering and ITSM, with global coordination across EMEA and APAC. This technical leadership role requires 7+ years in network engineering, data centre design, and proven staff development. #J ...

defect analysis and coordination with development and infrastructure teams. The ideal candidate has strong experience with legacy web apps, frontend tech like jQuery, and ITSM tooling. The position is a 12-month fixed-term contract with potential for extension. #J-18808-Ljbffr ...

scalable AI-native infrastructure. You will own Kubernetes clusters, tune Linux and I/O, and drive automation across the platform. You will champion ITSM practices, maintain Prometheus/Grafana monitoring, and participate in 24x7 on-call support. Mentoring and cross-training with Platform SRE and HPC teams ...

complex Linux issues, deploy new technologies, pilot PoCs, and manage end-to-end technical projects with cross-functional collaboration. A proactive mindset and strong ITSM/DevOps exposure are essential. #J-18808-Ljbffr ...

access certification IAM data discovery, reconciliation and analysis CyberArk, BeyondTrust, Okta or Ping Identity PowerShell, Python, SQL or Bash/Shell HRMS, ITSM and directory services experience Strong stakeholder and workshop skills #J-18808-Ljbffr ...

within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes, ensuring updates are documented, tested, and deployed with minimal disruption. Ensure that changes are documented, tested, and implemented with minimal … EXPERIENCE: Bachelor's degree in Information Technology, Computer Science, or relevant experience in related field. Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar. Strong understanding of ITIL processes and ITSM best practices. Strong technical skills around API’s and related ...

help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. Reporting to the Head of Service Governance & Improvement, the ITSM Tooling Product Manager will be responsible for the vision, strategy, governance and continual improvement of M Group Technology's ServiceNow platform and wider Service Management … demand, prioritise enhancements and oversee the delivery of new capabilities that maximise business value. Drive Service Management excellence by ensuring ServiceNow effectively supports key ITSM processes, including Incident, Problem, Change, Request, Knowledge, Configuration, Service Level and Asset Management. You'll champion automation, workflow optimisation and self-service capabilities to improve ...

business objectives. Key Responsibilities Define and drive platform strategy, governance and roadmaps. Standardise and rationalise platforms across multiple business divisions. Lead the development of ITSM, ITAM, CMDB and observability capabilities. Deliver greater visibility of applications, assets, licences and technology risks. Manage technology vendors, budgets and platform performance. Build and lead … About You Significant experience leading enterprise platforms, technical teams or technology functions. Experience working within complex, federated or multi-business organisations. Strong knowledge of ITSM, ITAM, CMDB, endpoint management and observability tooling. A track record of platform transformation, standardisation and continuous improvement. Experience managing technology platforms within engineering, industrial, manufacturing ...

support to Incident Process Coordinators and service teams. Set up and chair bridge calls for incidents in line with agreed processes. Coordinate with SIAM, ITSM, Service Desk, resolver groups and business teams. Manage major/high-priority incidents, ensuring effective diagnosis, escalation and communication. Deliver clear and timely communications … KPIs and service quality targets. Excellent verbal, written and stakeholder communication skills. Strong customer management, service focus and proactive ownership. Good working knowledge of ITSM tools, Microsoft Office and Microsoft Teams. Confident decision-maker with a practical operational viewpoint. Strong negotiation and influencing skills across technical and business teams. Willingness ...

teams to quote, order, and install equipment.Handle service requests and incidents through various channels, such as Zoom and email.Deliver remote technical assistance and apply ITSM, issue tracking, and asset management tools efficiently.Develop and detail technical processes and procedures to support continuous improvement.What We're Looking ForStrong emphasis on delivering excellent … Azure, including endpoint management, identity, access, and cloud-based IT services.Experience with remote technical assistance tools, video conferencing, and meeting room AV systems.Experience with ITSM, issue tracking, and asset management platforms, including ServiceNow.Certifications required or preferred: A+, MCITP (required), Security+, Network+ (plus), ITIL Foundation.Ready to advance your IT career? Join ...

contact for IT support requests received via telephone, email and self-service portals. • Log, categorise and triage incidents and service requests through the IT Service Management system. • Troubleshoot and resolve first-line issues relating to hardware, mobile devices, printers, software applications and basic networking. • Escalate unresolved issues to second-line … logical approach to troubleshooting and fault diagnosis. • Ability to prioritise workload and work effectively in a fast-paced environment. • Experience using enterprise ITSM platforms. Desirable • Active Directory administration experience. • Knowledge of Intune, Endpoint Management or Azure Active Directory. • ITIL Foundation certification or awareness. • Experience supporting enterprise-scale public sector ...

management. Support identity and access management processes, including password resets, MFA, account provisioning and permissions management. Manage incidents and service requests through the IT service management platform, ensuring timely resolution and clear communication. Maintain accurate IT asset records, technical documentation and support procedures. Work closely with wider IT, infrastructure … endpoint security, device compliance and access control best practices. Experience supporting a mixed macOS and Windows environment. Familiarity with ITIL processes and IT service management best practices. ...

reporting, and service management processes, helping us manage risk and make informed decisions. You'll also contribute to the ongoing improvement of our IT service management capability, including enhancing our self-service portal and supporting colleagues to access IT services effectively. This is a great opportunity for someone with strong … ensuring configuration data, service information and key IT assets are up to date, well governed and aligned to ITIL best practice. Supporting effective IT service management, carrying out audits, reconciliations and reporting to provide valuable insights that support risk, incident, change and service improvement activities. Working collaboratively with technical teams ...

quality and process adherence Build a collaborative, accountable and high-performing team culture Service Improvement & Digital Enablement Support the adoption of Service Desk tools, ITSM processes and self-service capabilities Champion automation and digital support solutions that improve efficiency and user experience Work closely with Service Desk, ServiceNow and technical … Essential Previous experience leading or managing a Desktop Support, End User Computing or IT Support team Strong understanding of Service Desk operations and ITSM principles Experience managing incidents, requests, escalations and service performance Experience working with ITSM platforms such as ServiceNow Strong knowledge of Microsoft 365 technologies, including Teams, SharePoint ...

ServiceNow SOMT Architect Duration: 6 months to Start Location: London, UK Mode: Hybrid job Experience Overall Experience: Good years in IT Service Management/IT Operations/Enterprise Monitoring Relevant Experience: Good experience in ServiceNow platform with deep focus on SOMT Job Summary We are seeking an experienced ServiceNow Architect … Service Mapping Event Management Operational Intelligence CMDB architecture & data modelling Experience with ServiceNow Scripting (JavaScript, Glide APIs) IT Operations & Monitoring Strong understanding of: ITSM, SOMT, and IT Operations processes Enterprise monitoring and observability architectures Hybrid infrastructure, cloud, containers, and microservices Experience integrating ServiceNow with leading monitoring tools Architecture & Design Proven ...

teams. Facilitate incident and problem reviews, ensuring actions are defined, owned, and tracked through to resolution. Maintain high-quality incident and problem data within ITSM tooling, ensuring completeness, accuracy, and auditability. Analyse incident and problem trends to identify systemic issues and drive continuous improvement across services. Collaborate with engineering, operations … activities for Major Incident coordination where required. About you Experience in Incident and Problem Management within IT Service Operations, using ITIL-aligned practices and ITSM tools (e.g. ServiceNow). Proven ability to coordinate incidents and support Major Incident management in high-pressure environments. Strong root cause analysis and problem-solving ...

deployment, validation, and closure. Classify changes (Standard, Normal, Emergency) in line with HMRC’s change taxonomy and ensure appropriate approval gates are followed. Govern ITSM processes using ITIL 4 best practices, with specific focus on release deployment and change evaluation. Service Transition Manage early life support, ensuring new and changed … Preferred Qualifications cloud certification like AWS Cloud Practitioner or AWS Solutions Architect - Associate ITIL v4 Foundation or higher certification. Familiarity with ServiceNow or equivalent ITSM tooling as used within HMRC. Experience with HMRC or other UK government department programmes. Knowledge of security and compliance requirements relevant to UK public sector ...

teams. Facilitate incident and problem reviews, ensuring actions are defined, owned, and tracked through to resolution. Maintain high-quality incident and problem data within ITSM tooling, ensuring completeness, accuracy, and auditability. Analyse incident and problem trends to identify systemic issues and drive continuous improvement across services. Collaborate with engineering, operations … activities for Major Incident coordination where required. About you Experience in Incident and Problem Management within IT Service Operations, using ITIL-aligned practices and ITSM tools (e.g. ServiceNow). Proven ability to coordinate incidents and support Major Incident management in high-pressure environments. Strong root cause analysis and problem-solving ...

truly global, collaborative team of professionals? Your journey begins here. Job Title ServiceNow Solutions Developer Office Location London or Birmingham Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible … scoped applications from scratch and delivering enterprise workflows across multiple ServiceNow product areas, such as Security Operations, Workplace Service Delivery, Contract Management, Discovery and ITSM, including CMDB and external data integration where relevant. Experience configuring or implementing ServiceNow AI capabilities is desirable. Candidates should otherwise demonstrate a strong understanding ...

Systems or a related discipline. Relevant Business Analysis qualifications, such as BCS or IIBA, would be advantageous. Training or qualifications in Enterprise Architecture, IT service management, cloud technologies or database technologies would also be beneficial. Essential skills Ability to interpret application architecture diagrams, system inventories, interface specifications and technical documentation … application or platform changes. Ability to engage with third-party suppliers and service providers to understand dependencies, responsibilities and delivery constraints. Understanding of IT service management and the importance of service continuity during technology change. Strong analytical and problem-solving skills, with the ability to structure complex technical information ...

About The Role Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for an Intermediate Business ...

Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders. Provide essential support for core IT Service Management functions, including Change, Problem, Incident, and Major Incident Management. Support relevant Business As Usual (BAU) projects within the Service Delivery function. You are: Experienced … Delivery or Service Support role, with a clear focus on IT Asset, Service Configuration, and Service Level Management. Preferably, skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management. Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable). ...

Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders. Provide essential support for core IT Service Management functions, including Change, Problem, Incident, and Major Incident Management. Support relevant Business As Usual (BAU) projects within the Service Delivery function. You are: Experienced … Delivery or Service Support role, with a clear focus on IT Asset, Service Configuration, and Service Level Management. Preferably, skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management. Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable). ...

enabled and automation‐first capabilities to enhance operational effectiveness, simplify complexity, and scale sustainably. A key accountability includes ensuring global compliance with IT Service Management standards, tools, and processes, while continuously improving the quality, integrity, and strategic value of operational data. Key Responsibilities Define, articulate, and evolve operational strategy … Establish and reinforce resilience, recoverability, and sustainability as non‐negotiable standards and influence peers to adopt similar practices. Ensure adherence to IT Service Management (ITSM) standards and processes (Event, Incident, Problem, Change, etc.). Lead, mentor, and develop a geographically distributed leadership team, strengthening operational maturity and leadership depth. Promote ...

across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality … enhance customer satisfaction. Qualifications and Skills: Proven strong experience in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving ...