826 to 850 of 975 ITSM Jobs in the UK

SVGC Limited is seeking an IT Service Management Analyst to join the Digital Sensitivity Review (DSR) Service Support team. You’ll deputise for the IT Service Manager and ensure effective ITIL processes, incident handling, data analysis, and reporting to internal and external stakeholders. The role requires UKSV SC clearance eligibility … ITIL v4 Foundation, and experience with ITSM tools such as Jira Service Management. Remote with occasional travel to Milton Keynes is expected, 37 hours weekly. #J-18808-Ljbffr ...

through to resolution, providing regular updates and supporting post-incident reviews. Ensure all incidents and service requests are accurately recorded and maintained within the ITSM tool to support reporting and trend analysis. Manage maintenance activities, ensuring work is completed within agreed timescales and properly documented. Collaborate with internal and external … Requirements: Current DV clearance and the ability to work within a highly regulated defence and security environment. Experience in service delivery management, IT service management or a similar customer-facing operational role. Strong understanding of incident, request, problem, change and configuration management processes. Experience using ITSM tools to record, monitor ...

ownership of incidents and service requests through to resolution wherever possible. You'll also support with identity and access management and work within established ITSM processes. What we're looking for: Strong 1st/2nd Line IT Support or Helpdesk experience Solid desktop and endpoint support experience Confident supporting Microsoft … Windows Experience with identity and access management Experience working with ITSM and ticket management systems (Halo preferable) Strong customer service and communication skills Comfortable supporting end users directly and professionally A proactive approach to troubleshooting, with the ability to own tickets through to resolution We are an equal opportunities employer ...

Service . Required Skills and Qualifications Demonstrated success in quota-carrying, technology solution-based direct sales Proven experience working with Contact Centre , Field Service , ITSM , HR Service , or Service Engagement software Account Planning : Ability to build and execute account plans to retain and grow ACV with existing customers, with … hypotheses Solutioning : Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilities Customer Communication : Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack ...

Agentforce for Service. Required Skills and Qualifications Demonstrated success in quota-carrying, technology solution-based direct sales Proven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software Account Planning: Ability to build and execute account plans to retain and grow ACV with existing customers, with … hypotheses Solutioning: Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilities Customer Communication: Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack ...

forecasting Work with Finance and Procurement around purchase orders, invoices and renewals Support asset management across multiple sites Work within an ITIL/ITSM environment Contribute to wider IT transformation and infrastructure projects Skills & Experience We're interested in candidates with experience across: IT Asset Management, ITAM, Software Asset Management … Management, Supplier Management, Vendor Management, Contract Management, Software Licensing, Licence Management, Microsoft Licensing, Microsoft 365, SaaS Management, Cloud Licensing, Hardware Lifecycle Management, CMDB, ServiceNow, ITSM, ITIL, Asset Discovery, Asset Inventory, Asset Tracking, Software Audits, Compliance, Supplier Negotiation, Contract Renewals, Procurement, Budget Management, Cost Optimisation, Reporting and Governance. Experience with tools ...

line IT support at offices, sites and remotely. Own incidents and service requests through to resolution, keeping users and the ITSM platform updated. Diagnose and resolve hardware, software, peripheral, printing, meeting-room and connectivity issues. Escalate complex issues to the appropriate technical team or third-party provider, ensuring a clear … Working knowledge of networking fundamentals, Microsoft Entra ID and MFA. Experience with endpoint management tools such as Microsoft Intune or Autopilot desirable. Experience with ITSM/ticketing systems and third-party IT providers desirable. Communication & Working Style Strong customer service and communication skills, with the ability to explain technical issues ...

specialist looking to work on high-profile service management transformation projects for a market-leading consultancy? We're partnering with a globally recognised IT Service Management consultancy that helps organisations improve service delivery through best-practice ITSM processes, consultancy, training, support services and technology solutions. Due to continued growth … client or enterprise environments Strong HaloITSM configuration and implementation expertise Experience gathering requirements and translating them into effective technical solutions Strong understanding of IT Service Management processes and ITIL principles Experience with workflows, service catalogues, SLAs, automation and reporting Knowledge of integrations and data migration activities Excellent communication, facilitation ...

maturity and tool adoption Understand the impact of incidents, problems and changes on SLA targets, maintaining accurate data and reporting for processes owned within ITSM, and providing timely reporting to management via KPI dashboards Please note, applicants must have the legal right to work in the UK at the time … application. Demonstrable experience managing Incident, Problem and Change processes within an ITSM environment ITIL Foundation certification as a minimum, with Practitioner-level or higher desirable Experience chairing CAB and managing a forward schedule of change Excellent relationship management skills with the ability to build a one team mentality Excellent written ...

experience in the following skills: Strong hands-on ServiceNow development experience. ServiceNow certification in System Administration, ServiceNow Certified Application Developer, Implementation Specialist in ITSM, CSM, IRM. Certified Technical Architect certification is highly desirable but not mandatory. Strong knowledge of integration architecture, cloud technologies and enterprise platforms. Ability to translate business … development frameworks. Experience delivering enterprise-scale ServiceNow implementations. Strong understanding of platform architecture and integration patterns. Excellent stakeholder management and communication skills. Expertise across ITSM, ITOM, IRM, Customer Service Management (CSM), and Telecommunications Service Management (TSM) is desirable. Experience with AIOps, Now Assist, Agentic AI, and related business process transformation ...

have: Experience working with ServiceNow in a pre-sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow solutions … sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre-sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. About us Computacenter is a leading independent provider ...

client sites, and your home; noting that you will be unable to work at home 100% of the time.## **Your role*** Proficient in IT Service Management principles handling incidents and service requests to meet client SLA’s/OLA’s.* You will be responsible for ensuring the integrity of client … IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage.* You will keep the lights green on all Security Toolkit Infrastructure within our remit and support various toolsets including SIEM, IDPS, GVM and Malware Protection.* You will record and respond to health ...

critical applications in a live environment. Lead issue investigation, troubleshooting, and incident resolution, escalating only the most complex issues. Drive adherence to established IT service management processes, including ticketing, change, and release management, suggesting improvements where appropriate. Collaborate confidently with technical teams and senior business stakeholders to shape system behaviour … ticketing, backlog management, and tracking issue resolution. Practical understanding of APIs and system integrations, and how data flows between business applications. Comfortable working with ITSM platforms (e.g. ServiceDesk) for incident, change, and release management. Proficient with the Microsoft Office suite, particularly Excel, for data analysis and reporting. Experience in using ...

Defender and other security tools to monitor, investigate and remediate security risks. Working knowledge of change, problem and incident management processes within an IT service management environment. Ability to assess, document and manage security and operational risks, taking ownership of remediation activities where required. Experience working with third-party suppliers … levels. Strong written and verbal communication skills, with the ability to document findings, recommendations and remediation activities clearly. Relevant cyber security, Microsoft or IT service management certifications, or equivalent demonstrable experience in a related role. CMS believes that a diverse and inclusive workforce enriches and is integral to the success ...

support client operating systems and productivity software Provide IT support to end users and assist with site-based IT systems Follow IT Service Management (ITSM) processes, including asset, change, incident, request, problem and project management Respond to IT incidents and service requests while supporting the achievement of service level agreements … analyst environments Strong knowledge of hardware deployment, configuration and troubleshooting Understanding of client operating systems, mobile devices, printing and productivity software Knowledge of IT Service Management processes and service level agreements Ability to investigate technical issues and contribute to root cause analysis Strong communication skills with the ability to liaise ...

continual improvement across processes, tooling and governance. For more information, download a copy of the job description. Essential criteria Experience in Change Management, IT Service Management or IT Operations roles Strong working knowledge of ITIL Change Management practices Experience managing Change Advisory Board (CAB) or change governance processes Experience using … IT service management (ITSM) tools and change workflows Demonstrable experience managing risk, prioritisation and competing demands in a change environment More about you You'll be organised and confident leading structured governance processes, with the ability to manage multiple changes while maintaining control and quality. You're comfortable working with ...

ensuring that clients realize full value from contracted services while managing contract P&L and identifying growth opportunities. The ideal candidate combines ITIL/ITSM expertise with strong business acumen and a passion for customer success. Location: Remote/Hybrid (travel to client sites) Understands Customer Business Problems Build strategic … digital experience as a CDM (Managed Services experience a plus) Strong general business acumen (financial/P&L acumen a plus) ITIL/ITSM, Lean Six Sigma, and other relevant industry certifications College degree preferred in a related field or commensurate work experience General understanding of technology and managed services ...

Global Manager, Network Operations & Delivery Date: Oct 15, 2026 Shape the Future with Us. At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products ...

growing segments. By partnering with other Atlassian Team members, you will utilize your knowledge and experience as a Partner Solutions Architect to help drive ITSM channel partner success. Responsibilities Responsibilities : Work within the Partner Solutions Acceleration team to develop the solution acceleration strategy to grow and accelerate our Service Management … partner eco‐system. Identify ways to help accelerate ITSM/ESM channel partner success by contributing to the development and expansion of their ITSM/ESM practices through building collateral such as ESM solutions, blueprints, and reference architecture. Support ITSM channel partners through various stages of a Deal Cycle from ...

Halo ITSM Consultant We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits , this is a fantastic opportunity to take ownership of client projects, implementing, configuring … Company pension, private healthcare and life insurance Education and training opportunities Experience required: Previous experience implementing, configuring or supporting HaloITSM Strong understanding of IT Service Management processes and ITIL principles Experience gathering requirements and translating these into technical and process solutions Knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations ...

translate business requirements into scalable technical solutions Active ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist – IT Service Management (CIS-ITSM) Strong understanding of Software Development Life Cycle (SDLC) and IT Infrastructure Library (ITIL) practices Deep knowledge of ServiceNow architecture, data and security models … resource allocation and project planning to deliver complex initiatives within defined timelines Familiarity with additional ServiceNow modules or certifications beyond CSA, CAD, and CIS-ITSM Demonstrated ability to drive cross-functional collaboration across engineering, product, and business stakeholder teams #J-18808-Ljbffr ...

business, operations and third-party suppliers to ensure smooth delivery. Ensure services are fully operationally accepted and successfully embedded into Business as Usual. Drive ITSM best practice and continuous improvement across transitioned services. We’re looking for an experienced Service Transition or Service Design professional who can confidently bring together … deliver successful, sustainable services. You’ll have: Proven experience delivering complex service transitions in an enterprise environment. Strong Service Design and ITIL/ITSM knowledge. Experience creating service design, operational readiness and support documentation. Strong stakeholder management, communication and facilitation skills. Experience defining operating and support models. Strong governance, planning ...

will monitor services, coordinate incidents, drive change enablement and manage access controls to ensure high availability. You should have ITIL knowledge, experience with ITSM tools like ServiceNow or Jira, and a background in IT or engineering. SC clearance or the ability to obtain it is essential for this role. #J ...

holistic service framework evolution across governance, skills, culture, tooling, and organisation. Apply SIAM methodology and Lean principles to optimise multi-vendor environments and maximise ITSM tool investments for cloud integration.* Cloud Transition Strategy: Define actionable roadmaps and transitional states to support migration from on-premise to hybrid and multi-cloud … skills demand within the company, certifications etc.## **Your Profile**• Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation. • Comfortable in client-facing roles with expertise in business case generation, commercial processes and business development. • Proven ...

troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work on the integration of business systems ...