801 to 825 of 975 ITSM Jobs in the UK

SiriusPoint is a specialty underwriter providing solutions to clients and brokers around the world. Bermuda-headquartered with offices in New York, London, Stockholm and other locations, we are listed on the New York Stock Exchange ...

Retain a detailed knowledge of the Trust applications which are supported by the Ordercomms Support team. Implement, adjust and adhere to IT Service Management (ITSM) e.g. ITIL based practices specifically in the areas of incident, problem, release and change management. Ensure the Management of the day to day duties entailing … System Management, System Security and Access Control is maintained. Manage the ITSM application support queue (IT service desk call logging system). Take an active role in the Change and Problem Management processes. Liaise with suppliers for the turnaround and resolution of any support queries raised ensuring they are logged ...

ability todrive best practices while delivering scalable, high-quality solutions. Key Responsibilities Lead the solutioning, design, and implementation of ServiceNow modules including ITSM, ITOM, HAM, SAM, SPM, IRM, BCM, and HRSD. Define ServiceNow architecture aligned with enterprise standards, scalability, and performance requirements. Review existing implementations and provide best-practice recommendations … Skills & Experience 8+ years of hands-on experience with ServiceNow. 10+ years of experience within the IT industry. Strong expertise across ServiceNow modules including ITSM, ITOM, HAM, SAM, IRM, BCM, SPM, and HRSD. Proven experience in custom application development on ServiceNow. Strong knowledge of Service Portal, scripting, and advanced configurations. ...

provisioning, and OS installations . Troubleshoot network connectivity issues , including LAN, Wi-Fi, VPN, IP configuration, DNS, and DHCP. Manage and update tickets through ITSM tools while ensuring adherence to SLA requirements . Coordinate with vendors and internal teams for hardware replacements and technical escalations . Maintain documentation of IT … . Familiarity with IT asset management processes and tools . Understanding of Windows OS environments, Active Directory, and basic networking concepts . Experience with ITSM tools such as ServiceNow or similar ticketing systems . Strong problem-solving, communication, and user support skills . Job Category Technical Apply For This ...

service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service Management toolset Managing high profile senior escalations and requests Key Experience Required UK Sole National with active DV Clearance Extensive cloud administration experience using tools such … cloud-based environment Experience working in a multi-tenant environment Strong problem-solving skills and the ability to take on technical leadership activities ITSM tooling and processes Knowledge of ITIL processes Knowledge of Agile methodologies Scripting for automation, for example PowerShell or Python Previous delivery within a secure or Defence ...

areas of our BAU work. Ship your first systems project and define the roadmap: Take at least one meaningful systems implementation (identity, ITSM, automation platform, or major integration) from scope to live rollout, with documentation and controls a future auditor could follow. And at the same time develop a clear … external auditors Hands-on experience with modern identity platforms (Okta, Entra ID, JumpCloud) — Okta Workflows especially Familiarity with modern IT tooling: FreshService (or similar ITSM), Google Workspace, endpoint security/EDR tooling Understanding of security frameworks such as ISO 27001 — what controls and evidence look like in practice, especially relevant ...

movement. Ensure secrets management practices are embedded into CI/CD pipelines, platform engineering workflows, and AI/ML development practices across BCG. IT Service Management & Operational Excellence Establish SRE-based operational metrics — SLOs, SLIs, and error budgets — for all identity security services, ensuring platform reliability and availability. Implement 24x7 … follow-the-sun coverage for incident response. Drive continuous improvement of identity platform health, including patching automation, certificate lifecycle management, and vulnerability remediation. Ensure ITSM compliance across all identity teams, with standardised incident, change, and problem management workflows. Security, Compliance & Risk Management Ensure alignment with ISO 27001, NIST ...

vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice IT service management and governance frameworks, including ServiceNow. About You You will be an experienced technology leader with a strong background in IT operations, service delivery, and stakeholder … business leaders. Experience managing geographically dispersed teams and supporting international operations. Demonstrable success delivering service improvements and operational change programmes. Strong understanding of IT service management principles and frameworks. Experience leading technology projects and driving user adoption initiatives. Ability to translate business requirements into practical technology solutions. Desirable Experience Experience ...

Enjoy troubleshooting the issues that need a bit more investigation, rather than simply passing tickets on? We're recruiting for an established, technology-driven business investing in its IT function. With a recently strengthened support ...

Operational Resilience Lead Location: Gerrards Cross Office - 2/3 days per week Salary: £70-75k + Benefits Type: Permanent No Sponsorship Available Purpose The Operational Resilience Lead is responsible for driving the delivery ...

manufacturing. Requirements We are looking for a Senior SRE candidate who must have the below skills: Hands-on experience with Cloud (AWS preferably) ITSM/BMC Helix Process Splunk & Dynatrace monitoring and observability Own and improve the full lifecycle of services, from design and development through deployment, operations, and continuous … Lead and influence DevOps automation and SRE best practices. Monitor and maintain production systems by measuring availability, performance, latency, and overall system health. Analyze ITSM events and incidents to identify systemic issues, close operational gaps, and feed actionable improvements back to engineering teams. Drive sustainable reliability through automation, self-healing ...

exclusive opportunity for a IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team Focus of the role :IT Service Management, governance, operational resilience or technology control environments. Role details Job title- IT Service Delivery Operational Governance Manager Employer: Investment Banking … Location: London city and home working hybrid 50/50% Permanent role salary £80-120,000 plus pension and bonus Requirements : experience with IT Service Management, governance, operational resilience or technology control environments, ITIL, COBIT, Knowledge of financial services regulations including DORA, FCA/PRA Operational Resilience, ECB ICT expectations ...

hand over a resilient enterprise monitoring ecosystem. Working alongside Platform Architects, you will translate architectural designs into production-ready integrations across network, security, and ITSM platforms. Key Responsibilities Design and configure core enterprise monitoring and management modules (performance, configuration, application, traffic, and storage suites). Integrate central monitoring platforms with … firewall managers, security consoles, and network controllers . Connect monitoring platforms to IT Service Management (ITSM) tools for automated alerting, ticketing, and reporting. Manage supporting services: Active Directory, patch management, DNS/DHCP, and endpoint security platforms . Produce technical documentation (LLDs, SOPs) and deliver knowledge transfer to support teams. ...

demands with longer-term improvement initiatives and are comfortable managing priorities in a busy and fast-paced environment.You bring a strong understanding of IT service management practices, including incident, request, access and knowledge management, and have experience working with modern ITSM platforms and service portals. You understand the value ...

developing and supporting solutions across the ServiceNow platform, with particular focus on Common Service Data Model (CSDM), IT Operations Management (ITOM), IT Service Management (ITSM), Strategic Portfolio Management (SPM), and Service Portal capabilities. The successful candidate will play a key role in ensuring the platform is aligned to business requirements … doing · Develop and maintain solutions across the ServiceNow platform in accordance with ServiceNow best practices and development standards. · Design, configure, and enhance capabilities within ITSM, including Incident, Problem, Change, · Request, Knowledge, and Service Catalogue processes. · Support the implementation and ongoing maturity of CSDM, ensuring alignment between services, applications, infrastructure ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … outcomes within a major digital transformation environment. Leading a cross-functional Business Partner team, the IT Service Manager will connect senior stakeholders with IT Service Management, translating business needs into service improvements, priorities and investment opportunities. Using performance data, customer insight and feedback, the IT Service Manager will drive demand ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from … outcomes within a major digital transformation environment. Leading a cross-functional Business Partner team, the IT Service Manager will connect senior stakeholders with IT Service Management, translating business needs into service improvements, priorities and investment opportunities. Using performance data, customer insight and feedback, the IT Service Manager will drive demand ...

recruit an experienced IT Service Manager - User Experience & Software Assets to join their Technology team. This is an excellent opportunity for an experienced IT Service Management or Software Asset Management professional to take ownership of the organisation's software, licensing and related services, ensuring they remain secure, compliant, cost-effective … working. About You We are looking for a proactive and outcome-focused IT professional with experience across Software Asset Management, licensing and IT Service Management . You should have: Proven experience managing software assets, licences or technology services. Experience managing software lifecycles, including releases, patching and end-of-life. Strong ...

ITSM Transformation - Senior Project Manager London, England, United Kingdom WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional … track record of managing multiple project tracks simultaneously. Service Management Platform Expertise: Direct experience managing Service Management transformations, platform resets, or large IT Service Management/IT Operations Management platform rollouts is highly desired. Global Stakeholder Management: A proven background coordinating and mobilising cross-functional, globally dispersed internal teams ...

troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work on the integration of business systems ...

troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work on the integration of business systems ...

troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work on the integration of business systems ...

SaaS sector Proven track record in partner acquisition (hunter mentality) Experience working with VARs, MSPs, or system integrators Experience in IT Service Management (ITSM), particularly ITIL and service management processes, is an advantage Structured, goal- and KPI-oriented way of working Strong communication and negotiation skills Willingness to travel within ...

secure enterprise environment in Stevenage. This is a hands-on Level 2 support and administration role, requiring strong knowledge of Google Workspace alongside excellent ITSM and incident management experience. Key Skills Required: Advanced Google Workspace Administration Strong L2 Google Workspace support experience Gmail, Google Meet, Drive, Chat, Docs, Sheets & Slides … User account and application/service management Expert-level incident & request management Remedy/enterprise ITSM experience Strong ITIL/ITSM process knowledge Google case management Microsoft 365/Global Email awareness Basic understanding of network infrastructure Ability to identify technical and ITIL process gaps You'll be responsible ...

SaaS sector Proven track record in partner acquisition (hunter mentality) Experience working with VARs, MSPs, or system integrators Experience in IT Service Management (ITSM), particularly ITIL and service management processes, is an advantage Structured, goal- and KPI-oriented way of working Strong communication and negotiation skills Willingness to travel within ...